Great customer service !!
cristina p
Customer Reviews for Elite Detail Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was easy and smooth. Thanks
Paul PDave was very helpful and very kind! Very welcoming! Thank you Dave!
Tammi CExcellent customer service
Lori JPolite customer experience, no hassle paperwork, out the door in 15 minutes
MICHAEL PDavid was very knowledgeable and super friendly and helpful. Extremely reasonably priced and equipment in excellent working order.
Maurice LArrange drop off at site closest to destination
James BExtremely professional, kind and helpful. Will definitely be back here for future moves.
Andrew PElite Auto Detail was amazing to work with. Greg was very friendly and knew what he was doing. I would definitely rent from here again.
Joshua MVery friendly and personable. We'll use them again.
Christopher LGreat people! Trailer was ready, and in great condition. Ty!
Laura WHad to search for the Uhaul drop box, a sign pointing to where it is would be helpful.
Jason SNothing it was ready for me when I got there. The guy was nice and helpful. When we returned it he had us checked in and out of there quickly. I would recommend Elite Detailing and U-Haul highly.
Cindy MThe worst experience I e had
James PEveryone was so nice; and very helpful!
Licia BThey don't have small trailers and the places is small.. All they had was big trucks.
john sMy experience was great! Thank you!!!🙂
Sherry MPick up on 1/2/23 was a nightmare. I was in the eeek Prior, and they didn't tell Me they would be closed. It took 1,5 hours to get key from lock box. Upon return, I had to go to 4 different locations before a location finally took it.
Brian JThis has nothing to do with the location they were great....but using app after hours was a nightmare, never did get it to work, so had to come in during business hours
Robert TThe attendant at this location kept insisting that I would need a man to help me haul this equipment. He stated this about ten times as he hitched the equipment - very insulting. Also, though the truck was reliable, it was HOT. With no AC, it blew only hot air the whole trip. With the windows down over eastern OR and WA, it was like being slapped in the face by mother nature (the winds were brutal) but if we tried to roll them up, it became unsafe in the truck (temps would get too high). The heat from the engine could also be felt through the floor so our feet legs were over heating the whole trip. I made the mistake of taking a sandal off and touching the floor and it was burning. The summer is no time for a truck with no AC, especially on a 9 hour drive in 98 degree weather in direct sun. The truck was otherwise reliable and ran well.
Julie HNeed to be more people person better not charge someone till thay are sure thay have everything for equipment.
melvin oNothing - easy check in - nothing you can do for poor cellphone coverage in that city
Neal AGood spot helpful staff
Chris CI have dropped off at this location twice each time it was super easy.
Chris CSuper helpful and friendly service.
Judy SThey were closed but since uhaul.com had my return to Redwood City location. - I was unable to complete my return online and they called me Monday morning when they got my message from the weekend and finish the check in
Dorie LThey said they would make sure the tires were changed before renting it again.
Brad AOutstanding and friendly service.
Chandra SCouldn't have been better, quick in and out.
Isabelle PNobody was around and the place was locked up during "service" hours. Hard to recommend when no one was there to provide service. I did not like checking in the truck on line, your stores need to have someone there during service hours.
Kent BBest uhaul experience ever. Just really nice people on both ends.
Gail DLots of help from these guys. Jumped right in to disengage from 26' truck. Very quick and efficient. Helpful, great attitudes, and had me on my way in less then 5 mins.
Carl MVery kind and helpful staff.
Heather CGreat experience. Clean and well maintained equipment, friendly and knowledgeable staff. Fortement recommandé!
Jarad AThey were so helpful and accommodating to my needs!!!
LaJohna AThe on-line reserving was kind of a joke. I looked to find places with a 26' unit available and found one at the Grants Pass location, so I reserved it. 3-4 days later I got a call saying the nearest 26' foot van was in Myrtle Creek which is quite a long way (1+ hours) from my home. Luckily, everything fit in the available 20' unit, but what if it didn't? What is the point of signing up and reserving on-line and then not be able to get what you reserved? Better system needs to be in place. Other than that, the locations and people were very helpful and polite.
Barbara CThis is a small busy spot where parking to pick up a vehicle is not well defined.
CONSTANCE EGreat . Very friendly and easy to talk to unlike most Uhaul locations I have dealt with . Didn't try to push me to buy items I didn't need or want .
Ralph WBuyer beware: Don't rely on the gas gauge or the guide they give you for how many gallons to put in the tank, to replace the gas back to the original level. The form said to put in 20 gallons to raise the level from empty, back to half full. I put in 20 gallons, and it filled the tank completely. At $3,25/gallon I just gave away $30 of gas to Uhaul, and they don't refund you for returning the truck with extra gas.
Joanne LQuality control... Vehicle inspections
glen HThe different location I picked up my trailer rental did not have the two sets of furniture pads I requested so I had to go to this second location for one set of pads. While the clerk was pleasant, when I opened the pads, I found one pad to be very wet and at least two others to be quite damp. Consequently I was not able to use the pads and could not recommend this dealer. . I have requested a refund for the one set of pads from the dealer were I dropped off the trailer and both sets of furniture pads. .
Martin SOnly problem I had was that the truck smelled like Pot in the back end. They should at least have aired it out. Very strong and not very pleasant. Truck was good, service was good-nice people to work for--need to think about oversight on the smell thing.
JAMES AVery nice people down here. Laid back, friendly and courteous. Called to check up on our move to see if we were on track to return on time and pick up/drop off were super easy.
Dustin V