Évaluations des clients Elite Newcastle

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Elite Newcastle

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Arash S.
Évaluation :

Best customer service and she was so friendly and helpful.

Brian M.
Évaluation :

The entire experience was excellent. The on-line booking worked very well and the truck was ready as promised, right on time. The drop-off was easy and my invoice arrived quickly as well. I will definitely use this service again when I need to transport oversized loads.

Loriann L.
Évaluation :

Thank you Daria!!!!

Roger W.
Évaluation :

Be open during your posted business hours and provide all of the accessories that were in the rental order when picking up the truck.

ELIZAEBETH H.
Évaluation :

Le client n'a pas laissé de commentaire.

Marylyn B.
Évaluation :

I must give a wonderful mention to the agent on duty at this Newcastle Ontario location. Confined space inside another business and she managed to treat us like we were the only customers in the world. I would definitely do business with her any time.

barry M.
Évaluation :

easier pick up

Carol C.
Évaluation :

The woman who booked my rental, could not have been nicer. An absolute pleasure to speak to. Her assistance was greatly appreciated.

rusty S.
Évaluation :

Not much! Excellent customer service. Answered all my questions

GORDON C.
Évaluation :

When I went to pick up the trailer the location was hard to find, had a very small sign in the window. When I pick up the trailer there was no one to check the trailer over. The trailer tongue was covered in ice and frozen. The back door had a paddle lock on it that was frozen and locked. It wasn't the best experience.

MARIA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Derrick J.
Évaluation :

Rear latch on trailer defective Door opened 2x Had to tie latch to secure

DAVID C.
Évaluation :

The agent was excellent and very helpful. The Van had a maintenance issue. When started it gave a service traction control system alarm.

John G.
Évaluation :

make the key drop box more visual- website had the drop box shown at the store location - it was where the rental were parked

Judy S.
Évaluation :

Le client n'a pas laissé de commentaire.

MOVAHED M.
Évaluation :

Le client n'a pas laissé de commentaire.

Garland H.
Évaluation :

The truck was frozen shut and we could not access it at all. The person who owned the location we picked the truck up from was helpful and gave us a hammer to get the latch open but it took us over an hour to get our key from the back of the truck due to it being frozen. This made us late to meet people who were helping us move.

Allison G.
Évaluation :

Le client n'a pas laissé de commentaire.

Danilo S.
Évaluation :

nobody was at the location at 7pm

colin R.
Évaluation :

Friendly and helpful, truck was clean and worked well .

Duncan L.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori S.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris M.
Évaluation :

Reserved moving blankets. No blankets provided. Still charged.

MOVAHED M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joanne L.
Évaluation :

Drop off at this location was quick and efficient; another positive experience.

SUE C.
Évaluation :

Everything at this location was just fine. Staff were very friendly.

Nathan M.
Évaluation :

The trailer I rented was dated (1981) and the latch system did not stay closed. I was travelling from Point A to a rendezvous where a lock was going to be provided for the balance of the trip (maybe 4km). As a result I lost items out of the back and had to waste a lot of time tracking them down. Not to mention the danger of items impeding traffic. I just bought a new coleman canopy ($150) and now don't have a canvas top for it. At this point I'm not even sure what else was lost. I have no issue with U-Haul, but that trailer needs a repair... or at least a warning to accompany it. It was very frustrating. Thanks for giving me the opportunity to review.

Eric M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael P.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph S.
Évaluation :

Rated location as average as I have never used Uhaul before and have nothing to compare it to. Service was friendly and the truck was ready.

Derek G.
Évaluation :

Leave the code for the padlock if the store is closed so the customer can actually lock the Uhaul properly. Also I emailed 3 days ago and still have not heard back.

david Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Kirk M.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter K.
Évaluation :

Quick pickup and return. Truck in good condition but harder on gas than expected.

CHRIS J.
Évaluation :

Your vehicles should be filled with gas on pick up and the customer responsible for returning it full. Guessing at the cash amount to make good on, in my case 1/3 of a tank was a pain and my only complaint.

BRETT R.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike H.
Évaluation :

Le client n'a pas laissé de commentaire.

shawn L.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruno C.
Évaluation :

When we picked up the truck it had been delivered late so it was still being cleaned but she was super nice and friendly and maid the experience very pleasant

Samantha H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN R.
Évaluation :

The lady who looked after the rental was very helpful and I would use this location again when I need to rent a truck.

Robert M.
Évaluation :

Le client n'a pas laissé de commentaire.

olive G.
Évaluation :

Daria communicated clearly and was helpful for a quick return of our rental truck. Great experience!

Doug C.
Évaluation :

Trailer and paperwork was dropped off Dec 31st..not Jan. 3rd. Newcastle location. Drove to intended drop off location in Orono first, and they were closed.

michsal M.
Évaluation :

Le client n'a pas laissé de commentaire.

Isla V.
Évaluation :

Friendly service and dependable Truck was waiting for me and was clean and safe Perfect experience

chris T.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond B.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard J.
Évaluation :

Le client n'a pas laissé de commentaire.

Leigh Anna C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey R.
Évaluation :

They changed the location but the address wasn't on the Uhaul website, so I ended up dropping it off at the wrong location. The lot was dark and the Esso attendant wasn't helpful.

NABIL D.
Évaluation :

None

Kenneth B.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROLYN A.
Évaluation :

Le client n'a pas laissé de commentaire.

LYNNE T.
Évaluation :

Le client n'a pas laissé de commentaire.

Keya H.
Évaluation :

We've someone reserves a truck/trailer make sure u have enough And ur not overbooked. Downgrading someone to a cargo van and switching pickup locations after a customer care confirmed appoint is completely unacceptable. Especially twice in one reservation. Horrible

Ken P.
Évaluation :

Le client n'a pas laissé de commentaire.

gary H.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN A.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris M.
Évaluation :

U Haul payment system doesn't recognize Interac MasterCard

shawn H.
Évaluation :

the location was closed. parking for the 20 foot truck was not great had to take up 5 parking spots

Jennifer V.
Évaluation :

Have a separate uhaul only service. We had interruptions as people dropped off dry cleaning

john D.
Évaluation :

The overall experience was a disaster. We rented a truck and it was to be picked up in Ajax, we then sent to Oshawa who then sent us to Newcastle. We rented a storage unit but they didn't have the size that we needed. I'm not sure how you run your business this way but I will never use you again. You wasted so much of time. I'm a business owner and I have reaponsibilites. My entries morning was a write off. We spoke to a guy the first time we called who egged on my nephew, the call went really bad. I quote "I'll transfer you now...oops..the button isn't working...too bad for you". This is how your employees treat your customers. Absolutely disgusting! The lady in Newcastle was amazing but she's a franchise owner I assume. Overall is was a disgustingly horrible experience. And you should be embarrassed as a company on how your employees treat your customers. This is under the Newcastle store but she was the only good part of the day.

John P.
Évaluation :

No improvement necessary, the sales assistant at the Newcastle, Ontario location was very helpful and efficient. The truck was and equipment were perfect. I have used a number of truck rental companies and this was by far the best experience.

Jonathon V.
Évaluation :

I ordered furniture pads and was not provided with them.

Donna M.
Évaluation :

This u haul dealer was excellent. I tried to deal with the Orono dealer because they are much closer to me, however the man named Stan at the co open was very rude and I will never deal with them. Newcastle more than made up for the Oronos lack of service. Good job Newcastle

Emily S.
Évaluation :

Easy pickup, great service

DAVID B.
Évaluation :

Place is a dry cleaner. Told to put the trailer out back. No one there to guide me, not that I had any issues. No thing to chock the wheels so I just left it. Saw it rolling a bit when I drove away

Graham S.
Évaluation :

Le client n'a pas laissé de commentaire.

DEREK M.
Évaluation :

That uhaul truck should not be in service, steering has too much play, heater worked half the time, brakes not trust worthy, fuel was leaking, tires were not suited for Canadian climate, cargo area has a leak, transmission did not accommodate for going up hills went from 80kmh to 50, not happy with the equipment in any way

Lauraine S.
Évaluation :

As a first time renter, we found the online sign-up easy to do and the agent was helpful and courteous. No difficulties with the vehicle. L.S.

MARIE N.
Évaluation :

Le client n'a pas laissé de commentaire.

RICK B.
Évaluation :

No one there at drop off , and they double charged me

FUNCHION T.
Évaluation :

Le client n'a pas laissé de commentaire.

SUSAN H.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK N.
Évaluation :

Dropped the truck off after hours. It was convenient that there was a gas station at the same location. I had trouble finding the Key drop on the fence behind the trucks in the dark and had to ask at the gas station where it was located.

LISSETTE MICHAE L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARA B.
Évaluation :

Great having a gas station right there! Ideally, some better signage to parking would have been appreciated for the after hours drop off. Thanks.

SABRINA O.
Évaluation :

Le client n'a pas laissé de commentaire.

EDWARD M.
Évaluation :

Improve the drop off. Mobile app used by dealer seemed slow and cumbersome for her.

PETER R.
Évaluation :

Le client n'a pas laissé de commentaire.

MARY LOU D.
Évaluation :

Le client n'a pas laissé de commentaire.

GRECO C.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL S.
Évaluation :

Le client n'a pas laissé de commentaire.

LOU K.
Évaluation :

Le client n'a pas laissé de commentaire.

James A.
Évaluation :

Again clean premises, pleasant greetings and no delay in the returning of the equipment. Overall very satisfied with having chosen your company. This will have been the third time I have used your services.

STEPHEN W.
Évaluation :

Le client n'a pas laissé de commentaire.

JIAN HONG Z.
Évaluation :

Personnel was friendly and helpful. Fast check-out. We had a positive experience and good memories about using the U-haul service. Jane.

CLAUDINE T.
Évaluation :

Le client n'a pas laissé de commentaire.

LEO B.
Évaluation :

The passenger front side mirror was held together with tape maybe a new mirror would have helped

THOMAS H.
Évaluation :

Woman was well organised, efficient and friendly. I was literally in-and-out.

SHAWN B.
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE B.
Évaluation :

all was good except I got emails with conflicting information

STEVE L.
Évaluation :

Close the door's

GLORIA W.
Évaluation :

Le client n'a pas laissé de commentaire.

TRACY M.
Évaluation :

U Haul is a great company but please pay your dealers better. I don't know what you pay them but I have a good guess. Don't be a great company and then looked horrible by using people. Do the right thing and share in the profit of a well run business from the top to the bottom. Without a solid and respected bottom you fail!

karen S.
Évaluation :

Le client n'a pas laissé de commentaire.

LYNDA O.
Évaluation :

Le client n'a pas laissé de commentaire.

Darlene B.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN A.
Évaluation :

The truck was wedged in between another truck, and a pile of tree limbs. No one looked over the truck with me so I could point out undocumented damage.

Non reviews have been submitted for this location.

Retour
Haut de la page