Évaluations des clients Eliza's Helping Hands

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Eliza's Helping Hands

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Josue R. le

Évaluation :

Good,

William B. le

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Arrived and the location was not staffed. Called and the agent arrived shortly after and she was very nice. Truck that I was assigned had a flat tire, switched to another truck and found it was loaded with office furniture. Moved the furniture to the truck with the flat tire to speed process. Then found out the keys were not on site and had to wait a short amount of time for them to arrive. Was promised a discount for moving the furniture but that was never provided by the renting location. I then had received multiple receipts of which most were for the wrong equipment and wrong fuel level. Had to make another call to customer service and demand a credit due to the multiple issues encountered with my rental.

KEITH H. le

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Le client n'a pas laissé de commentaire.

Jasmine W. le

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I like that I was able to drop of the truck and check it back in using the app even when the facility wasn’t open.

james B. le

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Got to site and rep was helpful, but I had to ask for assistance to hook trailer up. When I returned no one was there to assist. Both chains from trailer had been hooked into one loop, it took 45 minutes to get them out. Someone had arrived by this point and was helpful, but we could not remove trailer from hitch. She asked a gentleman for help and he figured out the problem. Someone needs to be on site to assist customers that can assist and is knowledgeable.

Erica G. le

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Very professional and nice very helpful definitely will be back.

Carrie E. le

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Le client n'a pas laissé de commentaire.

Edmund G. le

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Charged an extra day when the truck was returned on the same day as pick up.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

Arlene T. le

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When truck was dropped off it wasn’t secured .

Charles M. le

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Le client n'a pas laissé de commentaire.

Timetra A. le

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Le client n'a pas laissé de commentaire.

TODD W. le

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So I get charged because they were to lazy to come out and check the truck with me

Gavin U. le

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Le client n'a pas laissé de commentaire.

Jennifer Q. le

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my rental was at 10:30 and waited over 45 minutes for the woman to show up. In addition, I was charged for driving over 100 miles. It was a local move and didn't drive more than 20- 25 miles. I have never had any issues with any other uhaul location. but this one.

stanley r. le

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The manager was fine and she was nice

LaKesha R. le

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Human error is everyday life. No one is perfect and we all make mistakes, and forget things just by trying to remember to not forget anything... details for returning equipment and trucks wether online or in person should be explained, made bigger to see. Flash cards somewhere to help remember. Flashing red ligh when making reservation on how to return equipment. This is needed because it had been over 6 years since I last used UHaul and was not made aware of the returning process. However, the customer service center with live Reps, was available to assist me in the process and provided information on want to do to help them help me complete my reservation and return. Thank you UHaul, Rep- Ashley, and Eliza’s Helping hands to help make my move as smooth as possible. #foodforourthought #patientpeoplemakeprogress

Ronald P. le

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Le client n'a pas laissé de commentaire.

Donald D. le

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Le client n'a pas laissé de commentaire.

Marian Brenardet D. le

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Le client n'a pas laissé de commentaire.

timothy l. le

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Le client n'a pas laissé de commentaire.

Tammy W. le

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Had to stop when it got dark as one headlight didn't work. Resulted in $129.38 hotel charge and loss of many hours! Very very dissatusfied

Darrell T. le

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Le client n'a pas laissé de commentaire.

Katherine M. le

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The employee responsible for renting my truck to me was over 30 minutes late for the appointment. I was informed that I would receive a refund on my rental, and that has not occurred. I am extremely disappointed and frustrated with this service.

Robert B. le

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Le client n'a pas laissé de commentaire.

Jim D. le

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Was not told facility opened at 9 Had to hitch equipment by myself and Talked to a very nice person by phone who assisted me dropped off trailer and saw no one Don’t see how equipment is not stolen off lot

renee c. le

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Le client n'a pas laissé de commentaire.

Nicolas V. le

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Le client n'a pas laissé de commentaire.

Alexis R. le

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Change in the last minute because not space for truck and trailer. Very dissapoint with the service,

Cameron N. le

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Le client n'a pas laissé de commentaire.