Told me closed, had no dolly which I reservedJOANNA M.
Customer Reviews for Elmwood Self Storage & Wine Cellar
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Harahan, LA 70123
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Overall just a solid experience. To my surprise a good 20 ft U-Haul truck is not expensive. They are easy to drive and updated so just feels better. For all your beyond your normal car needs. Just call, U-HAULDylan H.
Le client n'a pas laissé de commentaire.EDWARD E.
When a customer requests certain dollies and blankets they should be with the truck! Customer should NOT have to go to different locations to pick up those items either! Also, return date WAS NOT reported correctly to returning location and they called to ask me about returning!Kassi G.
Could not find key drop off box. Had to wait til lobby opened.Paul J.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.TYLER A.
Le client n'a pas laissé de commentaire.Crystal H.
Le client n'a pas laissé de commentaire.Brian S.
Call me at 985-320-9466 to discuss this situation Thanks Dixie TullierDIXIE T.
Le client n'a pas laissé de commentaire.Parker A.
because both locations are not too far away from each other. we should be able to drop off the vehicle from the location that it was picked up and not have to go to another location for the drop off. lso besides and email RECEIPT A PROPER VEHICLE RETURN RECEIPT [PRINTED FORM SHOULD BE ISSUED], not just an email. email is NO SOLID PROOF that WE have RETURNED a VEHICLE in GOOD ORDER and it is very WORRISOMEPRESTON M.
Le client n'a pas laissé de commentaire.Tobey H.
Le client n'a pas laissé de commentaire.Chance N.
Le client n'a pas laissé de commentaire.Robert G.
Being charged 9,75 $ for a credit card charge is ridiculous! I have so many complaints about U-Haul there isn't enough room here to type it all. I WAS a frequent and satisfied U-Haul for close to 30 years, but my last two experiences were horrific.lori S.
More out door signage would help find it.Roy P.
I know for a fact that the fuel was good but charge me 5 gallons of gas. I don't agree.Aaron F.
Le client n'a pas laissé de commentaire.Antione H.
Le client n'a pas laissé de commentaire.Tommie S.
Door-to-door absolutely perfect customer service. That includes on the phone as well.Sean M.
Have this transaction done with a person and not online. The background check and all documents needed for the rental should be done before the time of the rental. I would never do a U-Haul rental strictly online again and would not recommend. If I were not somewhat technology literate I likely would not have been able to complete the rental.Kingi J.
they claimed I took a dolly, but I didn't and charged me for it.SEAN W.
Le client n'a pas laissé de commentaire.Tahlala M.
Le client n'a pas laissé de commentaire.Liliana R.
Everything was greatTamara H.
The truck had water bottles in the cab. Ordered moving blankets were not in the truck. The storage store reimbursed me right away but didn't have blankets for the move.Dawn F.
Equipment a little better services Better pricing, paid more for a smaller rental van than larger oneDavid E.
The folks there were extremely helpfulCHUKWUKA E.
Change the wiper blades. They were horrible.Glenn D.
Le client n'a pas laissé de commentaire.Tricia K.
Le client n'a pas laissé de commentaire.bradley A.
Le client n'a pas laissé de commentaire.Melvena W.
Le client n'a pas laissé de commentaire.Kazli S.
Le client n'a pas laissé de commentaire.Autumn M.
Melanie provided excellent service and was very friendly and accommodating. She made the rental a very positive experience.Keith M.
Le client n'a pas laissé de commentaire.Victoria V.
This location in particular was the best location I have ever used in my entire life! Staff was super friendly, truck was clean and new and the process was so simple and quick!Justin V.
One of the two front desk staff was kind. But the female staff was unprofessional, condescending, accusatory and aggressive after she asked if I would be using the rental over Mardi Gras and I answered in the affirmative. After I said yes, she took a deep breath and closed her eyes (as if deciding whether or not to rent to me) then frowned at me, raised her eyebrows, and said in a very judgmental, accusatory and angry tone "You KNOW that has to come back clean, RIGHT!?" This immediately put me on the defensive and I asked "Are you going to rent me the van or not?" Then she stood up and walked out on me, angrily saying "I don't have to put up with this". Thankfully the other staff member came over to finish the transaction in a professional manner. Obviously this location has had issues with rentals over Mardi Gras, but that is no reason to make the customer in front of them feel like a criminal when there was nothing done to provoke it (was it because I was wearing a hoodie?) .I have been renting uHauls regularly (12+ times/year) for over 15 years, and hope to never have to enter this particular location again.Kevin M.
Le client n'a pas laissé de commentaire.Kathy W.
The pick up location was moved after I made my reservations. I understand this can happen, but it was a bit inconvenient. Overall, I am satisfied with the service.Harold Anthony M.
I wasn't thinking so I just dropped the truck off & didn't get a receipt. Sure enough the next day I was charged a 45 $late fee when I turned the truck in an hour before it was due to be returned.kahla H.
Le client n'a pas laissé de commentaire.Aaron S.
The power steering and brake system of the vehicle was not working correctly. It significantly got worse and worse as I continued to use the vehicle. It got to the point where I was having a hard time getting the vehicle to stop. I noticed a large puddle of red fluid coming out from under the truck after leaving the storage place. I immediately returned the vehicle with items still in it. The vehicle is returned to the location, but I have to go back in the morning to retrieve more items from inside of it. The customer service team was friendly and helped. However, the vehicle needs work and this could have turned into a big liability issue had I not make the decision to return the vehilcle asap.Russell A.
After almost and hour to pick the truck up using the website then the truck wouldnt start then had to wait another 30 mins for road side assistance to show up then had to wait for them to get it start. So almost 3 hrs behind on my move .Nicole H.
I made arrangements in Morrow Ga to pick up the truck in Gratna La at 9am. Requested and paid for a dolly with the rope, but when the truck was picked up there was no dolly at all. Lady called to confirm my truck rental on the truck and once I said yes, I received an email saying that I could pick up the truck at 12 noon, this should have been told to me prior to her confirming my rental. The only reason that I kept the rental is because of time restraints other than that I would have used another company.Carlene J.
After hour drop off was easyElisha M.
Took over an hour to pickup my vehicle setting my day off to a bad start. The 24/hr pickup service needs improvement. I had a similar bad experience with another truck pickup under my wife's name a few weeks earlier. The truck barely had any gas to start with. I feel the trucks should have at least a half a tank when you pick them up, this one barely had a 1/8.Sal C.
Le client n'a pas laissé de commentaire.Erich A.
Le client n'a pas laissé de commentaire.Allen S.
Le client n'a pas laissé de commentaire.Emily B.
Le client n'a pas laissé de commentaire.Dwayne G.
They did not have my 26' truck avail so i had to take the 20'. I hired 3 guys to move me from New Orleans to Mandeville. I had to make 3 extra trips the next day with a broken foot in my SUV bc i no longer had help and my â€œreservationâ€ wasn't avail. I want a partial refund. I will e mail pics of my loaded up SUV and broken foot. This is terrible service.Kelli R.
Le client n'a pas laissé de commentaire.Craig B.
The service at the drop off location was horrible. The manager at Tulane ave location is rude disrespectful and very unprofessional. I called the location owner 5 times and never responded. Then I found out the he listed me on no rent list. I am so disappointed.... I rented from Uhaul more than 20 times.its the first time I hear of a business that allow employees the disrespect the clients.William S.
Le client n'a pas laissé de commentaire.shanika S.
Le client n'a pas laissé de commentaire.Diondra M.
The worker that assisted me was very helpful, courteous and it took very little time for her to get me checked in and out the door with my rental.Chiquita C.
Perfect. Thank you!Peter H.
Le client n'a pas laissé de commentaire.Samuel B.
Make the self check-in process faster. It took 15 minutes for the approval process to complete.Jennifer T.
According to my calculations, the sales tax should be at the most 7,38 $ not 7,39 $, based on a rate of 9,2 % for Jefferson Parish. Kindly explain where I am wrong; or is U-Haul getting extra pennies from all their customers?rene G.
agent was very nice And helpfulLarry G.
Le client n'a pas laissé de commentaire.Regina T.
Le client n'a pas laissé de commentaire.Claire E.
Le client n'a pas laissé de commentaire.Jean Paul D.
Everything was perfect for me.Donald F.
Le client n'a pas laissé de commentaire.Kimberly B.
Le client n'a pas laissé de commentaire.Rene B.
Le client n'a pas laissé de commentaire.betty R.
Le client n'a pas laissé de commentaire.Dianne S.
East check in and return experienceMichael B.
Le client n'a pas laissé de commentaire.Lilbrian D.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.lee B.
Le client n'a pas laissé de commentaire.Jesse G.
Le client n'a pas laissé de commentaire.Earl M.
Le client n'a pas laissé de commentaire.Ernesto M.
Please ensure that all employees are aware of how to check to see how long something can be rented before giving that information to customers. I called corporate on Friday, Nov. 9, 2018 at 9:01 am (central time) and spoke with Kenetra Woods. She informed me that the rental I wanted to reserve was available for 24 hrs when it was only available for 12 hours. Due to this misinformation I had to cancel a reservation and look for a new one, which was a bit of a hassle. As a customer I ask that you please ensure that your employees are adequately trained and are giving accurate information. ThanksNiesha C.
Le client n'a pas laissé de commentaire.lee B.
Le client n'a pas laissé de commentaire.Leslie M.
Le client n'a pas laissé de commentaire.Ray D.
Le client n'a pas laissé de commentaire.byron K.
Le client n'a pas laissé de commentaire.Scot B.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.GEORGE J.
Service is always exceptional here!!!!AHN T.
The key did not get put into the key pick up box. After an hour of phone calls I had to drive to another location 8 miles away.Michael C.
It took a long time to get verified to rent the thing for a trip that was less than 10 miles.Christian D.
My experience was excellent all the way aroundâ€”great customer service and a sparkling new cargo van!elizabeth S.
Le client n'a pas laissé de commentaire.Candance D.
Have a little more gas in the van when I pick it up.Louis D.
Le client n'a pas laissé de commentaire.Craig F.
Le client n'a pas laissé de commentaire.Marquitta B.
Nothing. Christine was Very polite and knowledgeable when I made reservation and vehicle was exactly what we needed. An absolute Pleasure Doing business with these people.Don E.
Le client n'a pas laissé de commentaire.Patrick P.
I returned rental on time, gassed up, and clean. I checked my bank 3 days later to see if my 100 $credit for down payment was applied to my banking account and instead I was charged another day . I immediately called Uhaul and was told the customer service agent would call the area manager Mike and see if he would issue my checking account back the 87 $dollar credit back to me for the incompetence of the office checking in there rentals in a timely manner. I will be able to receive my 100 $down payment reimbursement. I sincerely hope this issue is taken care of with delicacy so I can use Uhaul in my future rentals. Such a disappointment.Kim D.
Fast and efficientRyan L.
Check to make sure the U-Haul is clean between uses. The cargo van had a strong urine smell and wasn't the cleanest.Erica B.