Évaluations des clients Emerald at 78 Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Emerald at 78 Self Storage

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jonathan D. le

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Price is way off than what is adverticed

David T. le

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Le client n'a pas laissé de commentaire.

Francis H. le

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This feedback is intended for original location i booked. Postal annexe on Oceanside Boulevard Oceanside. No one there and the truck I had booked was not available

Josh V. le

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NOT regarding this store but rather the U-Haul process. The computer systems were down/slow during the week and down completely on Sat 9/28 when I had my reservation for a truck rental. The team at this locatio n tried several work arounds and were very apologetic about the system being down. They did not have a manual way to rent the truck so we had to wait for the system to come back up. After waiting over one and a half hours, the system came up for a brioef moment. I was able to complete the process online and get my key. There should be a redundant system or alternate way to manually rent a truck. Thanks.

Mary M. le

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Le client n'a pas laissé de commentaire.

James B. le

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I was unhappy that the truck I ordered was not available at the location I chose in downtown Oceanside, CA. Nevertheless, the representative who processed our order at the Vista location did a good job.

GELASIO F. le

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Keeping the equipment clean and in good mechanical condition is 100% responsibility of the rental office and should not wait until the client finds the problem. I feel very upset because I rented a truck over the weekend and I didn't realize that the cup holders were dirty until a few hours later when I put my water bottle in the cup holder, I tried to call the office but nobody answered, I guess they were gone and the office was closed. The next day I returned the equipment and later on they sent my invoice with an additional charge of 25 dollars for cleaning. To tell you the truth, seems absurd and abusive. Therefore from now on I will look for another option before going to U-Haul

KYLE W W. le

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When we drove up to the U-Haul drop off, after having the trip from hell, the guy inside saw us pull up, and switched the open sign to closed. With an hour wait on the time. We sat there, for an hour. Listening to him cough... watching him walk out, get in the golf cart, drive off... come back, go inside and start coughing again. After the hour-long wait, he walks up to the U-Haul and begins the checkout process. We tell him a bit about the terrible trip. He doesn’t show any concern about our problems (claims he can’t do anything because it’s not an actual U-HAUL location, just a vendor), only that he’s not going to charge us for the cat shit smell in the back that we were not responsible for. NOT GOING TO CHARGE US FOR OUR COMPLAINT! But he does charge us for the 15 extra miles that the U-Haul had. (Funny, since we had to relocate because of problems with closer U-Haul drop offs) Shitty exclamation point to a horrible trip!!!!!!!!!!

James C. le

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Have had an extremely bad experience with uhaul and your customer service I am very unhappy how I have been treated.

Steven T. le

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Le client n'a pas laissé de commentaire.

Jessica F. le

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The truck was not fully safe, there was a wind hole somewhere in the window or door and it was whistling the whole trip. scary and frustrating.

JOSEPH P. le

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The passenger side windshield wiper wasn’t working and with the marine layer in the morning I wasn’t able to wipe the moisture off the windshield (had to get out). Also the driver side door had to be slammed in order to get it shut properly. Both need to be fixed ASAP.

DIANE T. le

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Le client n'a pas laissé de commentaire.

Christopher O. le

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Le client n'a pas laissé de commentaire.

Richard G. le

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I reserved a truck and received confirmation of the rental from the location, however when I went to pick the truck up I was told that they didn’t have a truck available and sent me to another location. The man working at the counter was unable to give me a correct address of the new rental, however after I searched on Google, was able to find the correct address (he kept saying the address was Hoove, however it was really Huff), he was rude and said that he tried to call, but was unable to get the address. When I arrived at the new location the man working was first unable to find my reservation, however found it after going through the system a bit. I called and spoke with Kristina at the corporate number given, and she assured me that she would credit me for the day that was lost, due to the help I had arranged was unable to help because it took so long to figure out the truck out. She said if I had any issues to call her at ?(623) 246-5882?, when I called I just received a voicemail and never got a call back. When I did finally get the truck, it had about 1/8 tank of gas and so I had to immediately go fill it up. When I dropped the truck off this evening, they still charged me an additional $60 for the extra day that was supposed to have been credited by Kristina. When at the location this afternoon I called and spoke with Brenda, and she said I’d be credited what they charged me.. however I’m not very confident that I’ll be receiving a refund for what was promised, the extra day rental. I’ve used Uhaul for 20 years, but I’m not sure I would use you guys again. Moving is stressful enough alone, but this has added so much extra stress and it just seems a very unprofessional way to do business.

Briana C. le

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Le client n'a pas laissé de commentaire.

Rebecca E. le

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Excellent customer service! They walked me through the process and were very courteous and patient!

Russell S. le

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He couldn't find our reservation on his computer system and it wouldn't pull up on his phone.

Kelly H. le

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Best moving experience I’ve ever had. Staff was beyond helpful and knowledgeable

Je H. le

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Le client n'a pas laissé de commentaire.

Lauren T. le

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Le client n'a pas laissé de commentaire.

Lionel S. le

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The gentlemen that assisted me were amazing.

Michael A. le

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Such a pleasant experience, the truck was ready and waiting for me. And the gentlemen who helped me was friendly and accommodating, making sure that I had everything I needed for my move. Even gave me the opportunity to upgrade and offered alternate drop off locations. This helped make my move much easier and put my mind at ease knowing that I still had options if any unforeseen obstacles came into play. Thank you so much.

andrew S. le

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Le client n'a pas laissé de commentaire.

Benjamin F. le

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They need to carry furniture stretch wrap rolls.

Vincent P. le

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Le client n'a pas laissé de commentaire.

Falisha L. le

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Le client n'a pas laissé de commentaire.

Craig C. le

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He saw note on paperwork but would not give me $16 credit. He said to call customer service. I told him I did nothing wrong and if I do not automatically get credit that I will disbute whole amount with Chase credit card.

JAMES M. le

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My truck was all ready when I got there. The people were great and the process was quick.

Johnny G. le

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Le client n'a pas laissé de commentaire.

Adam C. le

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Need transparency and clarification. The manager of the facility said they were closed when we dropped off and said it was the 4th time this month a customer had dropped off at that location after hours. It should not be the customers job to know all this information. I will follow the rules if I’m aware of them. Seems like U-Haul keeps information from the customer hoping that they will do the wrong thing so then the customer can be overcharged for extra miles or late drop off.