Best customer service by far. Thank youAngela D. | Expérience générale
Customer Reviews for Emerald Coast Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pensacola, FL 32506
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/9/2021 - 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No available parking for equipment bigger than a pickup truck and hours are so short good luck finding help with questionsGRANVILLE T.
Pricing for the smallest storage unit continued increasing frequently in the four years I had the unit. I was paying almost 60 $a month for a non-climate controlled closet. It was at the back of the property and it was obvious that people were pushing the fencing down and coming onto the property. While the staff was always friendly and accommodating, the property was not kept up. They need to clean up the overgrown bushes, etc.CYNTHIA M. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN S. | Expérience générale
Website wasnt working took over an hour to get checked in. The hold time to get in touch with someone was 40 min on hold. I was unaware of the 80 dollar reservation free, when i checked out it stated no indication other then the 43 of the rental. It also acted like we checked out 5 times and then after all that we had to call and get the bill settled since it charged my account like crazy. First time renting a van and i will never do it again.Briana P.
I was charged a rediculous amount of money for the truck l I just recently rented. I was under the impression that I had extended my rental period 2x. over the internet the past week. Obviously I did not. I returned my rental this Saturday at 10 am. Had the truck for 5 days. I was charged for 6 days and also some obsured amount of money per day for the truck. I will not be using this location in the future, neither for my Landscaping Company or personal use. I really feel that I was taken adbvantage of.Cory B.
Lower the 69 cents a mile considering we put gas in it as is and it feels like highway robbery when you charge 69 cents a mileKaren O.
Le client n'a pas laissé de commentaire.Steven W.
The lady working there is nice, but we had to wait 10 minutes to get into the office because no one was there and the door was locked. Very frustrating when moving is already stressful enough.SARAH G.
The pick up area was,Hard to get in and out of.William Y.
Does not have access to park uhaul equipment. Would have to leave equipment on the side of the road. One of the uhaul customers service representative was very unprofessional on the phone, actually told me to leave equipment on the side of the road blocking the drive way. All they could do was give me grief about the equipment being late after I told her no time for return was given. When I called again I spoke with Ashley and she was amazing took care of everything and even noticed I was given no drop time, more employees should be like her very professional and nice.John H.
Worker was very helpful. Even called and updated our order when we were running late.Kate E.
Le client n'a pas laissé de commentaire.Carolyn G.
Le client n'a pas laissé de commentaire.Lauren C.
Le client n'a pas laissé de commentaire.Katrina R.
I did have a issue trying to get rental confirmation using cellphone,I actually ended up waiting until the office was opened to,get the rental..the worker was nice and friendly and didn't take long to get set up and on my way,,was great service and professional.would recommend anyone to use emerald coast storage services..highly recommendedEdward M.
My experience with this uHaul rental was without flaw. The van was clean, handled well, and was easy to maneuver.Pamela N.
Le client n'a pas laissé de commentaire.Shirley Renee B.
I want my 50 $refundTimothy D.
I went to move in there was no one there and the gate was locked didn't know what unit or nothing at least she should have told me she wasn't going to be there I had all my Belongings loaded in the caSHERRRI S. | Réservation
Le client n'a pas laissé de commentaire.Robert H.
Ran my credit card without permission I will go to the authorities about thisJoshua S.
Le client n'a pas laissé de commentaire.Todd L.
I am disappointed I paid 170 to use a cargo van for 1 day and 7 hours. I was given a contract that qoted 0,39 cents a mile then when I turned the van in full of gas and clean I was charged 0,69 cents a mile. Two 19,95 charges 20 insurance coverage. I have never paid that much and no one at the uhaul accounting office has not even questioned it . I called to extend at the turn in time and it was noted by Amanda a representative but not extended,at least that is what Amber Doty told me and I was charged 19,95 for 7 hours she was admit that I bring it back at 5:15 and the price went up again for the extra 7 hours I was told 46 more dollars after my 104 payment the day before. I turn it in and it now was 64.50. I have a storage there also which it was four days into the month when I rented it and was told because we were into the month I had to pay two months rent which cost me 154.77. I am in the process of adopting three of my grandchildren and the last thing I needed was to be ripped off. Uhaul used to be great now I am thinking about movibg my stuff to another stotage place but we don't get reimbursed for months paid ahead.I really hope someone fixes this. LesleyLesley W.
Staff unfriendly and rushed.Karen B.
It was congested to say the least. Getting in and out you have to go through a small parking lot and if every spot is loaded you will be stuck until the move their vehicle.Samuel B.
Get rid of the selk check in via phone!!!Kevin W.
Le client n'a pas laissé de commentaire.Don V.
Horrible communication. Horrible spot to get to.TIMOTHY S.
Le client n'a pas laissé de commentaire.Edward V.
Le client n'a pas laissé de commentaire.Terry S.
Professionall dervice at the counterBrenda T.
Same as report on the other piece of equipment. 15' truck and auto transporter. Both were excellent.Dennis W.
Very quick and easy return of the equipmeny. The lady was very courteous and professional.Dennis W.
Great, friendly service. Excellent equipment. Fast and easy check out/in.Scot A.
Le client n'a pas laissé de commentaire.Michael A.
The associate refused to let my husband assist her in connecting the trailer to his truck. Less than a mile down the road the trailer fell off the hitch causing him to fishtail in traffic and almost get in an accident. He then connected the trailer, CORRECTLY, and continued home. I immediately called the customer service number and was told a case would be opened for this situation and that I would receive a call from a representative in the next three business days. I said alright and the representative kept insisting that it would take 3 business days. Well I waited, and never heard anything at all. So.. I will not be recommending this location to anyone.Drew S.
Le client n'a pas laissé de commentaire.Jacqueline G.
Le client n'a pas laissé de commentaire.donald P.
Le client n'a pas laissé de commentaire.PHILLIP H.
Le client n'a pas laissé de commentaire.GEORGE J.
Le client n'a pas laissé de commentaire.JENNIFER C.
ExcellentNelson R. | Réservation
The ladies here are always helpful and courteous.diana W.
The location was clean but was not inviting. It was hard to find the entrance and the lot was very small in front of the building. I had requested Mobile Hwy and had to drive past it and another Haul site to return it to this assigned site.Andy R.
Le client n'a pas laissé de commentaire.WILLIAM C.
Reserved a furniture cart online, but the location did not have any when I got there. Was told truck had full tank, but was a little less than full when I started using it. On the positive side, the manager was nice and refunded me for equipment not used.Michael R.
Le client n'a pas laissé de commentaire.DENNIS S.
Thank you for your service and affordable rates I will continue to do business with U Hale in the future.paul v. | Réservation
VERY NICE OFFICE LADIESSTEPHEN C. | Expérience générale
Very nice and courteousJoe B. | Expérience générale
The staff here are very friendly and professionalnajee y. | Réservation
Was overcharged for mileage. Was told there would be an automatic hold placed on my debit card to cover 50 miles and when I returned the truck I would only be charged for the miles I used. The hold on the extra miles has still not been released now two days later when the rep. said it would be done immediately.Rodger S.
Très bienKATHLEEN K. | Expérience générale
Excellent customer service Thoughtful and caring staff. I will use them again when I have a need for storage.Deborah H. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher S.
Plans changed, and I was not able to move in to the unit.Marcos M. | Réservation
Excellent pricesGERALD B. | Expérience générale
Great people make a great company!!Vivian B.
Very satisfiedKATINA B. | Expérience générale
Some other locations who just partner with U-haul do not offer quality service.KENNETH L.
Very professional. Glad I choose this locationWesley M.
Le client n'a pas laissé de commentaire.Dan S.
Le client n'a pas laissé de commentaire.John B.
Very friendly and helpful!molly C.
Le client n'a pas laissé de commentaire.Mekeva T.
This storage facility was extremely helpful when i arrived and had needed storage items in the office, which was very helpful. I recommend for any length storage needs.Rachelle A. | Réservation
They are very helpful and friendly love itKieyon W. | Réservation
Excellent! Repeat customer. Jess and the staff go above and beyond. Thank you very much.Steve H.
Le client n'a pas laissé de commentaire.elizabeth L.
The 2 female representatives were very friendly and helpful at this location we chose. It's nice to have OUTSTANDING customer service these days! Thank you U-Haulâ€¦.you did not disappoint! Will use you again for our needs.Janet M.
Courtney was amazingERIN R. | Premières impressions
Mrs Amber was a fantastic u-haul representative for professional and personal intrest alike !!Teddy R.
The truck was horrible. It was clean, but old and run down. All the speakers were blown, the seat was â€œsat outâ€ no springs or cushion, the passenger side rear view mirror was not adjustable, the suspension was almost non existent we had to put our hand on the cab roof to keep from hitting our heads on the bumpy Hwy. uhaul should be ashamed to keep this truck in their fleet.Kellie T.
Le client n'a pas laissé de commentaire.Rafael A.
Staff were great!Jarred S.
Le client n'a pas laissé de commentaire.Alexandria R.
Abs light was on an the truck shook so bad things has to be braced in , pitiful!Corinne S.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Sidney T.
Le client n'a pas laissé de commentaire.Sonya G.
Bridgette was very helpful and friendly! Took only about 20mins to get in and out.Mark J.
I refused the insurance but came back to add it to my contract within 30 minutes but they told me it couldn't be done. I came back to pick up my vehicle and asked to change the contract because the truck was so large and I was afraid I would hit something. Later on I hit a tree limb and was charged close to 600 $for damages. Not happy!KAREN H.
Le client n'a pas laissé de commentaire.BRENTLY M.
Le client n'a pas laissé de commentaire.Yvette M.
Check wipers. This trucks were dried out and poor operation in rain.Peter F.
Need a LARGE UHaul sign on New Warrington Road, because it is in a very congested location, and easy to miss.James T.
Le client n'a pas laissé de commentaire.Emily B.
Le client n'a pas laissé de commentaire.Francis M.
Address is not on Chiefs Way. Made it hard to find.David F.
Le client n'a pas laissé de commentaire.Marla G.
Service was quick and painless. The truck was well maintained and clean.Benrichard V.
Very nice staff! The facility is in a good location and they even let me borrow a lock! Two thumbs up!LESLIE T. | Premières impressions
Le client n'a pas laissé de commentaire.Steven F.
nice location. like that there is a gate code to get in.ALICIA R. | Premières impressions
Le client n'a pas laissé de commentaire.Dylan J.
Le client n'a pas laissé de commentaire.Justina S.
Super nice.Jonathan N.
Le client n'a pas laissé de commentaire.Betty D.
Very professional and knowledgeable staff. Thanks for making it an easy completion, and stellar experience. Thanks Brigitte, you are the best. I will be back.ANTHONY R.
Very difficult to find location at night. Need better signage.howard R.
Friendly,courteous,accommodating manager and staff. Will be checking on the `climate controlled` accommodations once the weather gets warmer. Hope the unit is heated during this unusual cold spell.THERESA AND TIMOTHY P. | Premières impressions
Le client n'a pas laissé de commentaire.Dana Z.
Quick, easy returnSherry M.
Le client n'a pas laissé de commentaire.Dana Z.
Le client n'a pas laissé de commentaire.Christine M.
Truck had an oil leak. Other than that it did well.Larry D.
Awesome service and friendly employeesJeff J.
Le client n'a pas laissé de commentaire.David O.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.William A.
My reservation was moved without me being notified to a different store and when I drove there, they didn't open until an hour after my reservation (I reserved a truck for 8am but they didn't open until 9). I was very upset.Emily G.
Le client n'a pas laissé de commentaire.VONETTA P.
Le client n'a pas laissé de commentaire.WILL B.
Trailer was stored behind many long parallel buildings. Someone who wasn't as familiar with pulling a trailer might have had a hard time getting it out.MARTIN T.
Le client n'a pas laissé de commentaire.Charlotte A.
Le client n'a pas laissé de commentaire.Suzanne R.
Le client n'a pas laissé de commentaire.Nicholas K.
The only issue I have is the inconsistancy of when the office opens. Conflicting times on the building and the actual time was different then both of them.SCOTT E. | Premières impressions
The storage I looked at was different from the one given to me. The entry way to get to it was blocked by a Uhaul trailer that someone left sitting there.VERMONDA O. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!