Évaluations des clients Emigrant Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Emigrant Storage

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John G. le

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Le client n'a pas laissé de commentaire.

John C. le

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Slow, asked me to hook up the trailer, walked away and did not open gate so I could leave, no intercom at either gate location, Wouldn't recommend this location, others in Reno/Sparks are good!

PEGGY L. le

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You can do nothing to improve.... it was excellent from the beginning to the end. Great company and great service and employees

Stacy C. le

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Friendly worry free service! Made things very easy!

James M. le

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Every thing was just great

Corey B. le

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Got a felony pull over due to licences plate on truck being stolen. What company rents put a truck that has stolen plates on. Going with Penske from now on. Military family , we move alot and will definitely let all of the military bases to NOT rent from uhaul

Gary K. le

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Le client n'a pas laissé de commentaire.

Tim H. le

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This location rented a truck to me and said I did not fill up the tank, I did though. They refunded me $15 and I called Uhaul customer service to complain because I was angry. It turned out it was a fuel line leak from a poorly taped repair. The lady at the store ended up treating me fairly and I apologized for my hot headedness the day before. It was an unfortunate event, but it was just a mechanicl thing in the end and easily resolved.

Jessica V. le

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I prefer going to a uhaul location then a substation. The woman at the desk was not friendly at all. Unlike uhaul it took 15 mins to get me on my way. Had to take a copy of my Id and get my credit card info even tho it was on uhaul.com. When I go to uhaul directly it takes less then five mins. My truck is ready and I sign. My truck wasn’t ready I had to get all the mirrors adjusted myself. I wasn’t allowed to leave my vehicle there like I do at uhaul. I had to park it at the gas station next door and hope they didn’t tow it for the four hours I had the uhaul. I was forced to use this location because it was the only one with a truck in the size and time I needed. I suggest either more uhaul locations or more trucks. Will not make the mistake of using a substation again. I’ll just adjust my rental accordingly. Definitely a learning experience!

Zachary P. le

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Great all around.

Adan R. le

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Le client n'a pas laissé de commentaire.

eugene s. le

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Super nice people.

Ryen S. le

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Na

Joe S. le

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Le client n'a pas laissé de commentaire.

Greg S. le

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Le client n'a pas laissé de commentaire.

Scott C. le

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The woman who assisted me here provided exceptional customer service as well as a no pressure sales environment which I really appreciate. Because of her and the gentleman where I dropped off, I will choose Uhaul over Budget Truck rentals even if it costs a little more.

Ravyn W. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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I just moved from reno nv. To Atlanta and had no problems people on both ends were very professional thank you so much.

. le

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More than the service location, it was once again my entire U-Haul experience. The app has glitches. Despite reserving a truck at a designated, preselected pickup I was sent elsewhere. The charges were incorrect. I spent over an hour trying to resolve the issue. I wasn’t listened to or valued. I have never had a seemless, positive transaction with U-Haul. I will never patronize this company again.

Rony C. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

JASON S. le

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Le client n'a pas laissé de commentaire.

Lynette P. le

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The clerk who helped us was a bit snappish and not too friendly. She did not perform a walkthrough of the truck before we took it. The driver side wiper was loose and when we went to the office to tell them, they had already left for lunch. They should have waited to ensure we were ok with the vehicle before going to lunch.

Richard G. le

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Inform customers that Emigrant Storage closes at 1700. I was confused trying to determine if the truck was to be returned to the Mini-market or to Emigrant since the addresses of both businesses was not easily viewed, and both businesses share a parking lot where multiple U-Haul trucks were parked.

Myra G. le

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Le client n'a pas laissé de commentaire.

VERDON P. le

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Missing securing chain on right side. Left tail light wasn't secured. When i stopped for gas, I noticed it was dangling by it's electrical wire. The left ratchet that secures the belt on the tire was in terrible shape. The belts were filthy and left your hands black. When I dropped off the trailer, the owner noticed that the right belt was worn practically in two where it attaches to the dolly at the back side of the wheel, and could have failed. This tow dolly should never have been rented out in such condition.

Robert R. le

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Le client n'a pas laissé de commentaire.

THOMAS E. le

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I dropped off a clean truck and I was charged $649 for cleaning so no it was not a good experience and I will never use Uhaul again and I plan to write terrible reviews on every website I can find. Good luck!!!

Curtis H. le

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Le client n'a pas laissé de commentaire.

Reginald B. le

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The car hauler needed to be cleaned.

Bennett P. le

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The trailer wasn't appropriate for my car, had to climb in/out of the windows. But that wasn't their fault. The crew there was very helpful and tried hard. The only issue was the truck was on empty when I got it (and they share a parking lot with a gas station!). But I'll get customer service to handle the fuel credit. Overall pleasant - much better than the other dealer in Reno I tried originally to rent from.

Lynn W. le

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The cab of the truck was covered with dog hair from a long-haired breed. There were bugs on the windshield that I had to clean off in order to see sufficiently while driving. There were personal items from previous renter left in the truck. The back of the truck was not cleaned either. I know that this vendor was new to renting out haul equipment, and have no doubt gotten better at the procedure. Still, I had to sacrifice for their lack of experience. Due to several unforeseen circumstances; severe weather being one, I had to keep the truck many days longer than I planned. It was an extreme difficulty trying to reach a person at anytime during the course of the rental whether I called a specific location or the 800 number. I tried to get information and direction from a location near my hotel in Reno. The person I dealt with was rude and completely unhelpful. I ended up giving up on trying to get the truck returned on time.

JO N. le

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We had originally gone to the location located on Oddie/Silverada. This location was sooo busy, the line was out to the street. We called the 800# and was given the Longley location and was very surprised to find there was no wait. Very happy this other location was available.

Garrett R. le

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I helped out uhaul’s equipment transfer department and I transferred a 12’ unit from the uhaul rental in San Jose, Ca off of Curtner and dropped it off a uhaul rental location in Reno, NV off of S Virginia st. Doing so, Uhaul was suppose to reimburse me $400. I still have not received that $400 back in my account.

Charmetra S. le

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I couldn’t be happier with the service I received. Thanks to all the staff. This is an awesome idea to have uhaul rental service available at the storage location.

Ronald U. le

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They finally finished my paperwork and and expected the truck, it took way too long if thou I made pre done everything on line, and I tried to leave. Problem was, they didn't understand they had to unlock the gate so I could leave.

judy s. le

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Le client n'a pas laissé de commentaire.