Customer Reviews for Emotorcars Of Florida
(U-Haul Neighborhood Dealer)

Évaluation :

1

This business stated they were open at 8am. No one was there. Bad area. Had to drop off a 26' truck on the dirt along side the road. This drop off was at another business gate. We needed assistance and they were closed.

Évaluation :

3

Went three locations to get truck

Évaluation :

1

Very poor customer service

Évaluation :

3

The site is not well maintained and all areas are unpaved The gentleman that helped me was very good though Had a problem with the vehicle trailer wiring that he was able to solve

Évaluation :

1

I was given mo paperwork to rent the uhaul. There was no odometer reading done before departure, there was no odometer reading done on return. There was no gas in the uhaul. I put gas in the already on empty tank. This whole rental experience was a nightmare. I never signed anything. I had the uhaul for 6 hours and only drove it from the location I rented from approx 20 miles and have been charged almost 100.00. THIS IS OUTRAGEOUS. I WILL BE CONTACTING UHAUL AS THIS FIASCO.

Évaluation :

1

Well let's see. My original reservation was moved to this location the day before pick up. Upon arrival, the entrance for the address provided was locked and required me to go around to a separate entrance. The office was without power, and no one was immediately available. Someone finally came out from the back and proceeded to write all of my information down on a piece of paper, including my credit card information. This process took nearly 45 minutes due to the fact the man kept falling asleep while taking my information. He was quite disposed. After this 45 minute process of waking him up to continue, I received the keys to a truck with little gas, and did not receive any of the extra supplies I reserved and paid for. They had no moving blankets, no furniture or appliance dollies. Nothing. I had to then drive across town to the main U-Haul center to acquire these items, some of which they did not have either. In fact, I ended up having to purchase several dollies without being refunded the original reservation price.

Évaluation :

5

GPS was confusing to get to this location.

Évaluation :

5

Great customer service by Jeff.

Évaluation :

5

The owner was such a blessing to me. My move was so challenging, but they hooked me up with the correct truck and made sure I was well taken care of. I would definitely use this location again.

Évaluation :

1

Have a employee on site. Don't take information and receive instructions hours later.

Évaluation :

5

Very hard to navigate the entrance and nothing but dirt/sand. Thankfully it was not raining lot was very disorganized.

Évaluation :

2

Site looks more like a junkyard than a truck rental, but the custodian was friendly and the rental process was smooth.

Évaluation :

2

This location can be best described as a junkyard. The office was empty at 8:30, and after walking around for a few minutes, I called out and was answered by a mechanic from an adjoining business who informed me that the U-Haul representative had 'stepped out' and that the 15' truck I reserved was not available, and I would have to take a 20' truck, "only 5 feet bigger". The truck was parked on a grass/dirt hillside, and had dirt on the floormat, not swept clean after the last user. The back door was open, condensation had formed on the ceiling and dripped down on our cargo. Upon return, I found the office empty again, and waited around for 15 minutes before the same guy that helped me in the morning flew past me in a cloud of dust, parked and we went back into the office. Again, the rep was not there, but the mechanic took my information, milage and the receipt from the gas station. I pointed out to him that the truck had only a tick above 1/4 tank, but my pre-rental receipt showed 1/2 tank. I took before and after pictures of the gas gauge, showing that my $10 after-use purchase left the tank with more than I started with, after only 13,4 miles. He said the U-Haul rep would call regarding this, but never did, and I was then charged another $13,5 for fuel. This is not the service I am used to from U-Haul.

Évaluation :

5

Friendly and got me in and out quick.

Évaluation :

5

Keep the good work. Very professional and helpful at the pick up and drop off places

Évaluation :

4

Courteous and professional

Évaluation :

3

The site is close from many locations. The owner is friendly and we can hire men to unload that is helpful.

Évaluation :

5

Nothing was great

Évaluation :

5

While leaving we got the truck stuck! They came out and pulled us out with one of the employees personal truck!! They were very nice and professional!

Évaluation :

3

Park the truck in a area not near mud or sand

Évaluation :

5

Jeff was super nice and very accommodating. I will definitely rent from him again. He is always happy and smiling

Évaluation :

3

Our drop off was 1010 S. Nova Rd. Ormond Beach Florida.

Évaluation :

2

The equipment was clean and in good overall condition, but the A/c was not working property, nor the heat

Évaluation :

5

Great people working there! So helpful and friendly!

Évaluation :

5

The agent was friendly and assisted with our rental. They included a dolly for use in the move . Their hours were flexible and convenient

Évaluation :

4

Great service.

Évaluation :

5

Super fast check-in and check-out process. Very easy to work with the location.

Évaluation :

1

No paperwork at time of pickup, had 150 more miles on it than was later told it should and it only had 1/8th tank not the 1/4 or more that was said.

Évaluation :

3

We ordered a dolly and furniture mover and this location does not have them. I understand each location is different and respect that. However we should have been noticed prior to pick up

Évaluation :

2

We paid for a 5 x 10 trailer and got a 5 x 8 and no dolly. I would like it refunded back to me for difference of truck size and no dolly

Évaluation :

3

I did not actually see this location as my brother in law dropped off truck.

Évaluation :

5

Jeff was kind, professional, and accommodating. I would recommend this uhaul location to anyone

Évaluation :

3

I was fortunate that the truck was available and it just had come back to the lot as I was getting there. The box had some grease or something on the floor, so I needed to cover it up prior to moving my furniture into it. It was a time element I'm sure.

Évaluation :

5

I am super happy wit the service I recep thank you

Évaluation :

5

no changes needed.

Évaluation :

5

I strongly recommend asking the customer if the phone rep went over mile limitations and fuel charges, as I had reserved my equipment only minutes before pick-up and was literally en route before hanging up.

Évaluation :

3

I was told I could drop the uhaul off at any location and then I did and was charged $180 wrong drop off fee. I should have been told about the fee in the beginning. The drop off location also did not say anything about the fee. This is just bad business.

Évaluation :

1

The trailer was full of trash. I had to help attendant unload heavy items from it. They charged me for 4 days rental plus 4 days insurance after I returned it the same day. Went to location to try to clear up. They never took care it after acknowledging their error. I contacted U-Haul Corporate in Orlando. A supervisor later contacted me and refunded the charges for the three extra days rental and insurance.

Évaluation :

3

The first person I dealt was not to helpful and I did not feel confident handing over the keys to him. After pressing him for details on the check in process, he got someone else that did seem to understand the check in process.

Évaluation :

2

When I attempted to return the trailer I was told they could not take it because it was too large. I was provided a phone number of another location. When I called the number I was advised there was a 60 minute wait. The phone was never answered. I had to check around to find a location myself.

Évaluation :

1

Had to go through a few trailers until there was one that did not have other random stuff in it. Finally, found one that (even though was not clean) didn't have any other random stuff in it. Trailer functioned okay, no issues there. Not the best affiliate.

Évaluation :

1

No next time. Truck had no door lock. Door wouldn't close. I had to hold door closed while driving to change truck. Filled up tank and it started leaking everywhere. Still waiting on a call for gas credit

Évaluation :

2

Place was a mess! No one there to drop off to. Lady said just to leave the keys and when the owner comes back, he'll check it in.

Évaluation :

5

I will recommend all my friends to Jeff.

Évaluation :

1

The guy that took my return was really nice, but apparently not very good at his job. Either that or he's a total scammer. My truck was due for return at 10 am on Sunday. I returned it Saturday around 4 pm (18 hours early). On Monday I get an email from Uhaul charging me for 2 extra days. The receipt says that I returned the truck Monday at 11:08 am. Not quite sure how I could have done that while I was working 45 minutes away. Currently disputing the charges with Uhaul.

Évaluation :

5

Best U-haul experience I've ever had…not joking. Easy and smooth check out and check in, very friendly staff. Will go here the next time I need to move.

Évaluation :

5

I will be renting from them again. Equipment was ready, and in good shape when I arrived. Check out and in took only minutes

Évaluation :

4

Manager was very nice and helped get 26 footer out from a really tight spot. Offered to stay later than closing for our return. Would have liked the cargo area to have been swept out.

Évaluation :

4

Place and management/owner were excellent. The only complaint I have is again and as always with Uhaul main office and systems. You give a drop off location with instructions that it's any hour self drop off with the links sent or the apps and this particular yard is a locked gated yard. This caused me delays , phone calls waiting and confusion and nearly late for work with the plan I made. While I was told later on phone call that I can leave it outside the gate, there was no way as a responsible customer that I was gonna do that without calling and being told I could. My complaint is with Uhaul, not this yard or manager.. .. he got the call and came down early at 8 AM when they don't open til 10. Still don't see why I couldn't drop it at one of three yards in Bunnel which is in the county and vicinity of my destination.

Évaluation :

1

Worse UHaul experience I have ever had. The employee basically showed me where the trailer was and I did the rest. No receipt, no return destination picked, no damage assessment and I hadn't even paid. They didn't even know I was coming and no one answered their phone for two days. UHaul should visit this site!!

Évaluation :

1

I dropped the trailer off at 12pm on 7/24. The employee made a copy of my agreement and said he couldn't give me a receipt because he had to get someone else to close the ticket and they weren't there. The ticket got closed at 6:19pm. This caused me to get billed for an extra day. I'm trying to get a refund. Pretty unprofessional.

Évaluation :

3

The truck was dirty inside, smelled like smoke and had cigarette ashes in it. Clean the truck before renting it out again.

Évaluation :

5

super easy, great folks to work with

Évaluation :

5

Beth was extremely helpful very professional and I will rent all my equipment from him from now on. Excellent service and experience I will recommend them to all my friends. Thank you Jeff excellent job

Évaluation :

2

The trailer had a flat tire, and the other 3 tires were below half. I filled them with air, and the flat one had an audible leak. That tire was also in terrible condition. The trailer itself was filled with broken glass and what looked like a ceramic of some sort.

Évaluation :

1

Quoted me wrong price and I was overcharged as a result. 140 for less than a 25 mile trip and 2 day renting period is unexcusable. I was told 20 dollars a day, 99 cent a mile. 20 + 20+ 25 = 65. I left the tank with slightly more than I started with and they still over charged me. I have an fpl bill coming off of my card tonight and now the payment isnt going to go through and our power will be shut off. Now my uncle whos in an oxygen tank will have to worry until I figure this out. Sounds like a possible lawsuit all over 140 dollars.

Évaluation :

1

Equipment was faulty and the staff were not attentive to the needs. Not a good experience.

Évaluation :

1

There was no one there during business hours for me to return it. I went back three times and finally left it outside by their gate. Phone calls do not get returned either

Évaluation :

4

Door on the trailer did not work properly. One roller on passenger side would hang up from time to time.