Customer Reviews for Empire Mini Stg Forestville
(U-Haul Neighborhood Dealer)

222 évaluations

6320 Forestville St   Forestville, CA 95436

(707) 887-0569

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(707) 887-0569

6320 Forestville St
Forestville, CA 95436

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 9h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I love these guys. I like that they are local, always great to work with.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J C. 
Évaluation :
5

Very friendly staff and would use again and highly recommended!

randy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica S. 
Évaluation :
1

says 19,95 on the side of the van and my charges were close to 65 dollars! you are the biggest rip-off ever, will rent from someone honest next time....and can't wait to leave a Yelp review

David Z. 
Évaluation :
5

The local place is great. Very friendly and helpful. However, the process of uploading my driver's license has been repeatedly frustrating. It is only possible through the phone via link, but after getting the pictures taken, the uploading just spins and spins. It actually was successful, but there is no way to know that. The first time I spent hours trying to get it to work, not knowing that the pictures had sent. I even called Uhaul main number, and they said it was glitchy. Even on my second rental, the same thing happened. Still not fixed!

gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D W B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norberto E. 
Évaluation :
2

I was charged $99/day for there $19,99 day van. I called same day to dispute the invoice emailed to me, but as if today 4 days later no correction has been issued.

Fred G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanne R. 
Évaluation :
5

It took an additional half-hour having to got through U-Haul rather than the place of business. If I didn't have a Verizon cell phone I couldn't have even rented a truck! What a needless pain in the neck this was.

Jeffrey C. 
Évaluation :
5

The gentleman that works at this location was incredible. I had some trouble with the new process to upload your drivers license and he was very helpful over the phone and sent me the necessary link. When I arrived at the office he had the truck ready to go and was just an all around super nice guy. I couldn't of asked for a better experience and would highly recommend this location. Good customer service seems to be hard to find anymore but this place has it figured out.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michale C. 
Évaluation :
5

No improvement needed. Staff were knowledgeable, courteous and professional. Equipment was ready when I arrived. The staff asked me if I needed anything else to make my moving experience easier.

Randy R. 
Évaluation :
1

Your web site sucks your system of checking in via online is so fucking stupid your site would not let me upload my license and your stupid phone person telling me it will let me when I head to the facility the next day but it wouldn't so crunch times comes and your system let me down for you to make reservations only with smart phones is discrimination against poor people old people and those afraid of technology. If it wasn't for the fine people at empire storage that photocopied my license I would have been forced to waste more valuable time searching for another rental truck yard. Add a back up, fix your website or risk losing customers

darrel O. 
Évaluation :
3

Not happy filled gas to where we got it and got charged an additional $22

THERESA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Empire Storage Staff are wonderful always great to work with them.

John R. 
Évaluation :
1

I was incorrectly charged for fuel even though I brought it back refilled. 2 emails and 5 phone calls, both to facility and uhaul corporate, this issue is STILL not resolved after 3 weeks and uhaul is unresponsive. Grrrrrr. So frustrated. No de contrat 85253675

Christopher V. 
Évaluation :
5

everything was good; the manager was friendly and helpful and the truck was clean and in good condition.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

There were "additional fees" that were not explained over the phone when I spoke to a U-Haul representative at an "800" number. I have comprehensive car insurance, but I felt bullied into paying an extra ten dollars for a local two-hour rental when I arrived. At seventy-nine cents a mile (PRETTY HIGH given the area), I did NOT expect to have to pay extra for the gas. I will not use U-Haul services ever again. Case closed.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sal C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edoardo C. 
Évaluation :
5

Great service!

Steve G. 
Évaluation :
1

this man is billing us for insurance we have always said we did not want, and we called the day we rented we called uhaul and had the account noted so as to not include insurance. then on tuesday when we extended the rental we cagin confirmed on the phone there was not a daily insurance rider. when we returned it the man refused to check in the truck unless we paid for the insurance we have always said we did not want. terrible. twilight zone, and we are contesting those charges

Heather K. 
Évaluation :
2

The vehicle Was not completely full of gas when I received it. Even with the estimation of how much gas to put in, the amount of gas but still not enough when I returned the vehicle so I had to pay a surcharge. All of the vehicles should be on full when received by a client. The clerk was afraid to drive the vehicle and park it due to its size. I also wanted to rent the van, and the Van was apparently not available, however it was there the entire time that I was renting the large moving truck which was very big to drive. The $20 rental was more like a $50 rental for not even 2 hours. The store clerks at the mini storage were pleasant so that is why I rated with 2 stars instead of one. So with my experience I will advise anyone renting about the multiple surcharges and perhaps renting from a car rental agency may be a better choice.

Katherine P. 
Évaluation :
5

The staff at the storage center did a great job. All went smoothly. The truck was like new. It was the best part of a hard day of moving out of the house I lived in for 25 years.

Judith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyon S. 
Évaluation :
5

we are so grateful to have been able to rent the truck from Forestville, Ca. The gentleman was fabulous! helpful, polite and fast. The truck was great.

madeline A. 
Évaluation :
5

Didn't receive email stating my bill

brandon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yeshua M. 
Évaluation :
5

Accept prepaid debit cards.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna R. 
Évaluation :
5

UHaul has the worst website I have ever used. Why do I fill out everything at reservation and then have to do most over when I pick up the vehicle? It makes no sense and it hard to navigate and is repeticious. DUMB!!

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony G. 
Évaluation :
3

It was set up for me to pick up without going into the office but this location has storage facilities for customers and there is a gate where you have to enter a code to get in. I don't see how you can enter, also the office closes at 5:00pm. If a customer arrived after 5 there is no way to get the moving van.

Maria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
3

This was a third party location that had no idea how awful U-Haul was treating us so we cannot complain about them.

Kyle S. 
Évaluation :
5

It would make life easier if you would accept pre-paid cards. The money is of course already there. What difference does it make to the company? It can be a big deal for the Customer. Other than that, it is a great service, and Empire Mini-Storage is the BEST!

Chris H. 
Évaluation :
5

the only problem I had was with the hire a helper company they charged my credit card before any of the job had started and I had no way to contact them to find out details. Had to cancel the move with that company but was able to find help without them Other wise Great Thank you

Cindy C. 
Évaluation :
5

Excellent!

Terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rio O. 
Évaluation :
5

Nothing--Thanks for a great rental!

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

A little glitch when the gas & mileage used didn't match the computer, but it was resolved and I was delighted with the service. Thank you, Empire Mini Storage!

Teri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARSEN D. 
Évaluation :
5

The employee was friendly and helpful and the truck was clean. I would highly recommend this business

Deanna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA W. 
Évaluation :
5

Just keep the two nice folks at the front desk. They were a ray of sunshine on this rainy, busy day!

Enrique R. 
Évaluation :
5

Friendly, easy check in...rented in the city numerous times before..this experience was the best. Do a round trip - save money and have really good service in forestville.

Bryant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G. 
Évaluation :
5

Not much. Empire Mini Storage is a great representative for your company.

CHRIS H. 
Évaluation :
5

Smooth intake, easy drop off.

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Empire Mini Storage in Forestville is great! Staff are courteous, considerate of individuals in flux, willing to work to find a mutual solution. Only thing I would suggest is that U-Haul should accept Debit, or Prepaid Cards, and also Cash. That would bring in more customers, and revenue.

Chris H. 
Évaluation :
5

Very nice folks. :-)

Andrea K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K. 
Évaluation :
5

Great experience Owners are a delight. They are the best of the best.

leslie W. 
Évaluation :
5

i was unable to get my belongings. When I returned the truck they only charged me for the mile that I drove. I thought it was a very nice gesture. I have re-booked my reservation for later this week. I have always/many times used UHaul the experience has always been great.

donna V. 
Évaluation :
5

Extremely helpful and professional.

Tammy C. 
Évaluation :
5

Excellent service from the husband and wife who manage the store and the rented truck was clean and ran well. I have used this service before and will do it again. I rate it highly.

Jim B. 
Évaluation :
5

everything was great! Thanks for a great and smooth move!

Oleg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

You know what, the people that work here, Mary and Kent, are the the example of what excellent customer service is. They should be noted as the best in your business.

DEANNA W. 
Évaluation :
5

Great experience, operators of business always very pleasant.

Elizabeth R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret H. 
Évaluation :
5

professional staff, everything was handled with efficiency and kindness.

margaret H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
5

This is the second time that we have rented from Empire Mini Stg Forestville and the experience has been top notch each time. The staff there are GREAT and the truck and van were both super clean and ran great. Five stars!

Scott T. 
Évaluation :
5

One of the cleanest and friendliest locations I have ever been too. I will return & recommend to friends.

Garth H. 
Évaluation :
3

When U-Haul called me and offered me a lower discount at 79,99 U-Haul never mentioned the fees that were attached to that and I was told I should have just assumed that there are extra costs. This was false advertising on U-Haul's part and I want a refund.

CELESTE S. 
Évaluation :
5

Personnel were courteous and thoughtful. Equipment was clean and in good condition. I will return there the next time I need a closed truck.

Erne B. 
Évaluation :
5

a soda for the on the road

Allan E. 
Évaluation :
5

Very good customer service . Served my needs well as in also rent a storge unit there.

BETH J. 
Évaluation :
5

Your reservations situation is terrible! We reserved a truck a week in advance only to be told there was none available when we wanted to pick it up.

Amber R. 
Évaluation :
3

Do not CAP tires. We had a blown tire on our drive north. It was incredibly inconvenient.

MARCIA L. 
Évaluation :
5

Empire Mini-Storage provided us with superior service. The managers were of great assistance at every stage of our U-Haul experience. I look forward to being a return customer and will unhesitantly recommend them to friends and family. 5 stars all the way around!

JUDITH G. 
Évaluation :
4

I noticed the lady helping me recorded the gas gauge at 7/8 but I looked at it and it was more like 5/8 but they were already closed as I only drove across the street to Rosa's for lunch that's when I saw it. But I filled it to just about 7/8 and hope that is what they saw too. The receipt emailed to me was unable to be opened on my phone or my computer. I don't know how much I was charged. This would be very important for me to know.

NANCY C. 
Évaluation :
5

A very warm and friendly couple run this location. They were very accomadating.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce P. 
Évaluation :
5

Very smooth transaction. Nice folks!

D W B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSWALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene T. 
Évaluation :
5

The couple who run the Forestville Empire Mini Storage business are GREAT. I can't say enough positive things about how they do business.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PeyChun W. 
Non les évaluations ont été soumises pour cet établissement.

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