I had an emergency and needed a small storage. Customer service was great from beginning to end. Ty!Aquala B. | Expérience générale
Customer Reviews for Empire Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Burleson, TX 76028
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tommy D. | Expérience générale
Add the 9 ft van option at this location; you will have a ton of rentals.Kevin L.
Nice and friendly staffSandra A.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.andrew M.
Friendly and courteousBILLY J.
Le client n'a pas laissé de commentaire.VAN P.
Le client n'a pas laissé de commentaire.BETTY R.
Great place to store or rent from. Very clean facility and the staff was extremely helpful, personable and awesome. We would definitely use this facility again. Je la recommande fortement.CHARLES J. | Expérience générale
The owners were there and they were fantastic. Nice. Courteous. Helpful. I would recommend them to anyone wanting to use a U-Haul but the people at U-Haul Corporate offices/online are the issue. The service, the dispatchers, the availability and the lies were unacceptable.Jan M.
Told me the tank was 1/2 full. Drove 1 mile to my house and noticed it was 1/4. Called and they blamed it on the person before me being dishonest during self check in. Told me to take a picture and tell the people when I check it in.Donald E.
You cant improve on perfect. The staff was personable, kind and absolutely awesome. We thank you!CHARLES J.
Le client n'a pas laissé de commentaire.JERAD M.
Great staff!ALFRED C.
Staff was very knowledgeable and helpful.George R.
Le client n'a pas laissé de commentaire.Nadine S. | Expérience générale
Thank you for friendly and Great service .NAJIB R. | Expérience générale
The staff here is excellent and really know how to take care of customers. If I ever need storage or moving supplies, I'll be shopping here again!DERRICK D.
Location and availability was good. The office opened an hour later than posted which significantly delayed our move. Additionally, there was no way to return the trailer and appliance dolly inside the gates after hours as no code was provided.COBY K.
Le client n'a pas laissé de commentaire.Virginia M.
Out of all the storage unit facilities I've used, Empire Storage in Burleson is#1 in customer service. The staff was always friendly, welcoming, accommodating, knew & remembered me every time I came in, and we're considerate enough to check on me and bring me cold water when I was moving out. You guys are the best! Thank you for your hospitality and taking some of the stress out of moving. Cheers! LeahLeah L. | Expérience générale
I was charged an extra 20 $that I was not informed about. My only guess is because I dropped off on Sunday, but I was not informed of that charge up front. Ask before you rent what additional fees are added. What I thought was going to be about 60 $was double that.MIchelle S.
Le client n'a pas laissé de commentaire.JERRY V. | Expérience générale
Le client n'a pas laissé de commentaire.ART D. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD T. | Expérience générale
Le client n'a pas laissé de commentaire.FRANCISCO S.
Le client n'a pas laissé de commentaire.GERALD B.
This was the best, most friendly family oriented facility. They were convenient as there is 24 hour access. They were clean, professional and fun to talk to. MerciGRANT W. | Expérience générale
We were able to drop off even on a Sunday. Wide open field to park and leave. Didn't have to wait for. Business Fayâ£ï¸Carmen M.
Excellent service à la clientèleMARTIN A.
Very easy in and out. Experience very positive. Employees friendly and helpful.BELTON S.
Extra charges , mobile app not working Was not asked to leave contract when dropping off after hours ,Jim S.
Best location ever!LISA W.
Le client n'a pas laissé de commentaire.MARILYN M. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE S.
Would have been nice if there had been a jack to level trailer. Also, we had to purchase an adapter. Not a big deal, but an added expense and delay.Larry T.
Nothing really , they are Professional mice crewMENA A.
I rent from this location all the time. Customer service is awesome.MARK M.
Le client n'a pas laissé de commentaire.JUAN F.
My experience was great and easy!REBECCA KRUZEL M.
When I book at this location I do not want UHaul Corporate to change my location. I have rented a lot of locations and Iike Empire Storage on Summer rest the Best. People make the business.LISA W.
Dropped off trailer and staff person unhooked trailer and put away thank you.Mark D.
Get a working appMarvin P.
Le client n'a pas laissé de commentaire.RHETT V.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.James G.
The employee who helped us was fantastic. She was personable and efficient. We will definitely use this location in the future.Nathan H.
Very friendly attendant. The process was expedient and professional.ISMAEL V.
The only issue that I have is that I had reserved the truck rental at Empire Storage in Burleson but then I received a notification that I would need to pick the truck up in Crowley TX so I cancelled that reservation and had to reschedule another reservation to pickup the truck in Burleson TX. Once a reservation is scheduled I don't think your pickup location should be changed.Thomas W.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.PHILIP S.
Le client n'a pas laissé de commentaire.Jesus P.
Le client n'a pas laissé de commentaire.ADONIS A P.
Le client n'a pas laissé de commentaire.MICHAEL V.
Friendly people.very accommodating.TOMMY W.
The truck was not clean when we picked it up, and all of our items were in boxes. When we turned it in, they charged us 25 $for a clean up fee. That is not ok. We have rented trucks from Uhaul before, and this hasn't happened.CHAD B.
Le client n'a pas laissé de commentaire.Alex W.
Le client n'a pas laissé de commentaire.KERRY Y.
Le client n'a pas laissé de commentaire.Michele S.
Nothing. Customer service was great!RODGER A.
Le client n'a pas laissé de commentaire.yamila Q.
Le client n'a pas laissé de commentaire.John N.
Great customer service! Whitney did an amazing job. She deserves a raise.JESUS V.
All was great. We were confused a little on the way to return the truck especially by using the app. Overall the truck saves us time and money on our move. Merci.BRIAN S.
When setting up an after hours pickup make sure that the process can be explained to the customer so that the customers does not need to call the customer service department to complete the pickup process.Thomas W.
Great customer service, would recommend this location to friends.JAMES L.
Le client n'a pas laissé de commentaire.Brandon W.
Le client n'a pas laissé de commentaire.Brian C.
Customer service was great and she went above and beyond to assist with the rental.STEVEN B.
These ladies at this location know their stuff! They are very helpful, friendly, and knowledgeable about all things Uhaul! I'll recommend them to all my friendsSHERINE W.
Friendly and efficient!CYNTHIA H.
Le client n'a pas laissé de commentaire.Amy H.
Le client n'a pas laissé de commentaire.Julie R.
Great people who were willing to go the extra mile. Will ne using them again in 2 months.SHANE D.
Le client n'a pas laissé de commentaire.MARK J.
The staff was very helpful and easy to deal with.RUSTY R.
Le client n'a pas laissé de commentaire.Donald M.
Service was Excellent, unit was ready and drop off was super easy!!Doyle H.
Good experience, nice follow ups, I would recommend. Truck was in very nice condition.Eric B.
Le client n'a pas laissé de commentaire.GIORLINETTE B.
If you bring your truck back only an hour past your scheduled time but it's been less than 24 hrs, the customer shouldn't be charged another whole day. Miscommunication cost me.Michael E.
Le client n'a pas laissé de commentaire.SUSANNE E.
Le client n'a pas laissé de commentaire.Joshua S.
Had some challenges with the fees due to booking online but the issue was quickly resolved.MONIQUE H.
We reported leaks to this location. You can't fix an issue if you don't know about it. So now you knowRandy S.
The two young ladies made my first experience renting anything easy and were both very helpful. I was already frustrated having to rent a car hauler last min because car was broke out of town, they were very professional and informative. checking the trailer in was quick, efficient and allowed me to finish my lunch break plus get back to work on time. Will return to this location again when we move. Great job ladies!LEIGH E.
Le client n'a pas laissé de commentaire.BERNADETTE D.
I have rented from Uhaul many times. This time was the worst experience ever. reserved a trailer at a locaiton in my city and you reserved it for another location 20 minute drive from me. I canceled it and you still booked it there. Then when I got there to pick it up your system was down and extremely slow. The folks told me you were testing a new system. How about you making sure a beta system is operable before you use on customers. Then the folks told me they dont' get a dime from Uhaul for renting your products out. I will use Penske from now on.John D.
Le client n'a pas laissé de commentaire.Margaret B.
Le client n'a pas laissé de commentaire.Darlene A.
Outstanding customer service. We moved our son from Fort Wirth to El Paso and they made the whole process easy.JAMES S.
Whitney was so kind and helpful! Moving day is stressful enough as it is already but she went above and beyond to get us set up with everything we needed. She is the best and I would recommend this location to anyone needing to rent a uhaul in burlesonJennifer S.
Hollie went over and beyond her serviceRichard C.
Service was good the lady was great. She helped me out. I love this place. Wilk be using them from here on out. Whitney was a great person to me and my son. Merci.01966580 A.
Not a thingWENDELL O.
The girl in office was so nice. Equipment was great.MARGARET M.
Friendly staff too.DALE W.
Very helpful and professional. Would definitely recommend and use again if needed!!Durenda C.
Great help getting a novice to back up a trailer. These folks are really helpful and the place is beautiful and so clean!Sandra W.
Le client n'a pas laissé de commentaire.Jeremiah W.
Le client n'a pas laissé de commentaire.AMANDA C.
Le client n'a pas laissé de commentaire.LEE M.
The woman who assisted me was extremely helpful - sorry do not remember her name - thank you for the rental & God bless youSTEVEN H.
Want thanks everyone at empire storage best price compared to all the other guys, when you find a good friendly business that you know and trust that is what everyone wants. The staff is very friendly and they treat you like part of the family. So tell all you friends stop by Empire Storagemike S.
This was a quick and simple transaction. No improvement needed in my opinion.THOMAS P.
Le client n'a pas laissé de commentaire.KENNA C.
Le client n'a pas laissé de commentaire.DENISE MICHELE M.
Le client n'a pas laissé de commentaire.DENISE MICHELE M.