Customer Reviews for Endurance Auto & Body
(U-Haul Neighborhood Dealer)

Évaluation :

5

The people here were very friendly and accommodating. Will definitely go back there again.

Évaluation :

1

Blankets were missing, was told they were "stolen", Truck was parked in a tree so it was hard to inspect it, no one was around and it took me an hour to finally find someone to help me and find the dolly I had ordered.

Évaluation :

3

I think the issues I experienced were with U-Haul and not the location. 1) My pickup location was moved to a location further away and I was not informed. I spent hours rectifying that situation. 2) The moving blankets I ordered were not onsite. I was given three blankets that were onsite. One was dirty, one was a partial blanket with tape and several holes and the last one was wet. 3) I completed the online check-in prior to arriving. This was a waste of time. There was no record of me uploading my driver's license or my selections. I did not chose the insurance. It was added anyway and very difficult to remove. 4) The gentleman that assisted me was professional and diligent. I truly feel he did the best he could with the situation that U-Haul placed him in.

Évaluation :

2

Limited hours. Had to jump through hoops to find the truck.

Évaluation :

1

If I could give a negative rating I would. The pickup experience was HORRIFIC. Our truck was the only U-Haul asset visible at the used car dealership in the middle of nowhere.. It was parked in some trees on a dirt road. It was 10 miles out of our way. There was NO CELL SERVICE. Our calls to UHaul, after waiting for 20 minutes on hold were disconnected THREE times. Finally someone called us back It was an unsafe location. I had to stand almost on 322 to get a signal. My original location had many 10' trucks as did another.that we drove by. The truck; the voltage and oil pressure gauges were moving all over the place. The air vents only worked when they felt like it. I want a refund!!!! Do not rent from U-Haul in Williamstown, NJ! A complaint was filed at the drop off location but of course no one from U-Haul has called. A DANGEROUS HORRIBLE EXPERIENCE!

Évaluation :

5

Customer service out of Virginia Beach was very rude on the phone because of this I will not be using u-haul for future moves

Évaluation :

5

This was a overall good & simple transaction. Everything went as expected. I was pleased with the entire experience

Évaluation :

5

Excellent! Very helpful and friendly.

Évaluation :

5

Quick and efficient check-in, equipment had been brought up front for easy pickup, and was extremely clean! AAA+!

Évaluation :

5

Friendly service, hooked up the trailer. Trailer was clean like new.

Évaluation :

5

The gentlemen who waited on my daughter and myself was absolutely wonderful. He knew what he was doing and was a very very nice person. I am so happy that I rented my uhaul from Endurance. I will be back there again!

Évaluation :

5

The operator was a great guy. Straight forward and quick to respond. Will do business again in the future.Excellent service.

Évaluation :

5

They were awesome checked me back in right away process was excellent! I will use this location again. Merci!

Évaluation :

5

The guy was a true pro ,very helpful and a pleasure to deal with.

Évaluation :

5

Nothing everything was perfect !!

Évaluation :

2

For starters make sure place is open. Got at location to pick up truck n it was closed. Thankfully the owner came over to get us set, he was very nice. Took him over an hr to get there. Pick time was 10:30 git in truck at 12:40. The truck ran well, interior was clean but outside was pretty beat up.

Évaluation :

5

Tina was Amazing ! Thanks again