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Austin W
Customer Reviews for Engle Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great guy with great customer service. God bless
Michael HPoor internet reception, set expectations to interact with business in person instead of using app.
Thomas BAs far as my experience went,I do not think any would need to change. I was unaware of this location and it being close to my home though. It was a great experience and Doug was a pleasure to work with.
Jeremy SDoug is great and so helpful! The location is so convenient for us too. Nous sommes très satisfaits!
Dane YThe staff member was very friendly
Craig DProfessional & courteous!! Thanks Fred Maibach
fred mGreat customer service and so easy to work with.. will use this location every time.
Jennifer WI had a very pleasant experience. Doug was very friendly and helpful. I would highly recommend this location.
Brian ACheck wiring harnesses on trailers to make sure they are working and free of corrosion.
Colby KJust make sure lights work. We discovered on return visit that truck fuses were blown. Personnel could not have been more pleasant or helpful.
John LGreat experience, thank you!
Ryan MI rented a car trailer from here, the customer service is outstanding. I will be returning in the future to this location too give them my business.
Aaron SService was awesome.
Robert ROwner was VERY helpful and nice, definitely will get my business again ????????
Thomas Beasy return with friendly helpful personnel
Geoffrey EThe only problem was that the registration on the trailer had expired in April...The equipment was excellent and the staff was very knowledgeable, answering all my questions!
Julie BThe trailer stunk apparently it was used to haul some dead animals before me proof was blood splatters and what appeared to be some bones of I think a chicken. Should have known when door was up airing it out when I picked it up. I cleaned it with ammonia and dawn so I could haul furniture in it.
BRADLEY Bthe worker was extremely nice & helpful
Laerica GI wish I would have gone there a long time ago, keep up the good work.
LARRY LI have rented from this location many times this year and very happy with the service that Doug provides.
JIM GService was real friendly
Micah KVery pleasant experience!
joseph bThe pick up location was great. Very friendly and very helpful. My experience with the U-Haul company, however, and its efforts to locate a truck for me was a different story. They couldn't assure me of a definite truck and location until the day before my rental, then wanted me to drive 40 minutes (each way) out of my way to pick up a truck. When I told them that this was unacceptable, they did manage to locate a truck about 10 miles out of the way. However, after picking up the truck, we drove past a similar sized U-Haul truck sitting for the entire day at the location I had suggested as my preferred pick-up location. The experience made me feel like they were just trying to add miles to my drive to increase the company's profit.
joan gDoug, the owner of Engle Sales where I picked up this U-Haul, was wonderful to work with! Thank you U-Haul for securing a last minute truck for our move!
Tracey CDoug was a great help! Thanks! :)
Douglas LWhen I reserved the truck and supplies online, my preferences turned out different than I wanted. This happened twice because I went back and changed the size of the truck. It could have been my fault, but I remember double checking before I submitted.
Lauren LPlease be sure that if the pickup location changes, it is more obvious in the email you send the night before. There was some confusion the before getting the truck in the morning.
Larry BOwner was just closing when we showed up to return the truck, but he took the time to check us in.
Jonathan HCompletely satisfied
Donald TThanks
Tim FThe site was closed when I dropped off the truck, which I knew would be the case (it being a Sunday). However, when I called the next morning to confirm they checked everything, the voicemail said they would be closed for several more days, well past my deadline to turn the truck in. Yet I never received word of this in advance, otherwise I could have used another location to return the truck. (The key was already in the drop-box when I learned this, so could not move the truck.)
MURRAY SThe sales person Doug was fantastic, very helpful if needing a U Haul in the future will do business with Engle Sales again
Randy BWe dropped off the truck after hours but they submitted our information the very next day.
JAMIE FI thought 99 cents per mile was a little high but other than that was a good experience
Richard SFirst rate.
Dave BGreat service with a smile. Made the process fast and easy.
MARK PGas gauge was on 1/2 instead of full ,so when u replace fuel its harder to estimate rather than takin it to full, everyone is trying to gulge u these days!!!!
AARON LThe truck was late and extremely dirty and when we opened the back the there was a cockroach. Not happy at all.
KELLY FThey weren't very helpful on the phone. It was a Friday and they were more concerned with leaving early. They stressed that they would not help us if we were even a minute late. Our pick up time was 4pm and we had a hard time finding the place. They wanted us in and out so when it was questionable about our lights working, they explained that the cut off for helping us was 430 sharp and if we took too long, they weren't going to help us. I work in customer service- they cared more about their plans than their customer. That made things a lot more stressful.
ANGIE ALocation was far, which made calculating the exact gas amount of return a problem. Perhaps this location could indicate to people exactly where the open gas stations are 'nearby'.
ROSS FWhen i picked up the truck it was dirty inside and out. I was also very dissapointed with the overall cost of renting from uhaul. Your sign says the truck rental is only 29.95, so after rental ther total comes to 152.00, wow I know i added 26 for insurance and a dolly. Then on the back side i get hit for an additional 6,85 for mileage. Not my fault your rental representative gave me the dropoff location. I drove from the representative to my house to the new house and to the drop off point. The steerring wheel in the truck was too loose. It was hard to keep on the road, the tires were dry rotted, lots of exterior damage, interior of the cab and cargo van was dirty and the rep tells me to clean it when I return it. REALLY.
RANDY Cthe truck was shippped from another uhaul and it was dirty on the inside, but the staff was great and very very helpful
DEBBIE GHad to wait 15+ minutes for the salesman inside to acknowledge us or greet us. Selection was poor. Had to rent larger size truck because smaller sizes not available. I was not happy that my final costs were more than anticipated since budgeted only for the smaller size in gas and mileage. Would not use this location again nor recommend because it cost us more money in the end AND he was not open on a Saturday afternoon to return the vehicle. Seemed unprofessional to be closed on a weekend when most people move.
Kathleen HLower the Prices
Jaqueline NThe equipment was in excellent shape. Trouble free trip of 2400 mi. in six days. Thank you..
Ralph JExtremely nice and friendly man at drop off stop. Even discounted our mileage overage of 15 miles! That's a good guy!
TAMARA KDoug, the manager at Grove Church Rd. was fantastic; smart, efficient, helpful and friendly.
BETH IWish all the U-Haul rental locations were like Engle Sales. It was very clean and neat. Steve was very efficient and provided excellent customer service.
mary aThe interior & exterior of the vehicle were filthy! Mud was all over the cab floor.
ERIC WOnly gave me 22 furniture pads and charged for 24
REBECCA RVERY FRIENDLY SERVICE