Customer Reviews for Cold Shot Calgary
(U-Haul Neighborhood Dealer)

Évaluation :

1

Absolutely awful experience. Booked an AV in the SW of Calgary. Two days before my pickup date they phoned me and said I would have to drive the the NE of Calgary to pick it up. Got there, the wires for the trailer light where not wired improperly so I couldn't take that, they had two of the exact same trailers sitting in the lot but they sent me to a location in the NW to get a different one. Trailer hadn't even been cleaned but the lights worked..

Évaluation :

5

My only issue was I booked it in Airdrie and had to pick up in Calgary.

Évaluation :

1

Calgary NE Local pick up location representative give us totally false information ! and trying explaining absolutely different contract information what we have in our hand . Best Regards

Évaluation :

1

Some of the rental items were not available. I had to go to another location to rent them. The payment process was extremely slow. I was asked to considerbly more for the truck rental than was quoted. It took a long time to get everything sorted out.

Évaluation :

5

The communication was excellent and the lady was very friendly and accommodating. Will definitely use Cold Shot again when required.

Évaluation :

3

Try maintaining single point of contact

Évaluation :

3

After hours drop off. (Only open till 10:30 on Saturday)

Évaluation :

1

I picked this unit up at 9:30 in the morning dropped it off before 5 o'clock in the evening and he charged me full price totally not good I feel I should've got a discount or money back. I only had it for less than a day.

Évaluation :

5

staff very helpful and pleasant to work with.

Évaluation :

4

Dealing with Stephanie was great! Good Job!

Évaluation :

5

Excellent

Évaluation :

5

It was all perfect found everything I needed to help me move thank you

Évaluation :

1

The Truck was dirty when I rented it, I did not know until I got home, and now you guys are charging me extra cost. I was confused if the UHaul was using Gas or diesel. But I think 28L of Gas is just too outrageous. I think that's is a scam if you are charging 28L of Gas for just 33 Mile distance

Évaluation :

5

Everything from pick up to return was simple, professional, and much appreciatied

Évaluation :

2

I requested a drop-off location, confirmed twice, online and in Edmonton. Upon arriving in Calgary, I received an email saying I can no longer drop off there and instead have to drive across the city. Furthermore, this change in drop-off location had a different closing time, forcing me to rush my move. Will not put up with this again.

Évaluation :

2

I was told by the worker I would only be charged 2 days and I was charged 3

Évaluation :

4

Very professional. They quickly evaluated the equipment and got me on my way.