provide the code for the keybox. i had to ask for the code to the employee. no steps were provided once i filled out the online form. wasted 30 minutes looking for the keys.Erik E.
Customer Reviews for Entrepot Godepo
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Montreal, QC H2V4L5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 4h30 pm
- Sam et dim : 9h30 am à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rafael P.
The web app didn't work. Had to go to the front store anyway.Yann B.
Le client n'a pas laissé de commentaire.Natalia I.
It would be great for U-Haul to manage the gas refill at market value and remove this step from the customers.David G.
The service was great! Everything was easy and well explained. The online truck check out is a great idea; it makes the process fluent.Catherine L.
Customer service was excellent, the signage could have been easier to follow. More instructions on how to use the truck would be nice, it should not be necessary to pick up the manual to use the truck. Why is it necessary to sign in as a driver with the text after signing up at the desk? It was frustrating to repeat the process twice.Eloise C.
Le client n'a pas laissé de commentaire.FRANCOIS G.
Je suis satisfaite de la location (camion top et propre) mais l'application est catastrophique par contre. On devait louer le camion vers 8h mais on a du attendre l'ouverture car elle ne prend pas en compte les permis internationaux. Alors qu'il y a pourtant une case pour choisir ces derniers.MickaÃ«l G.
Rude GuyIreneo john II C.
Clean but thÃ© cab coud by mire cleanyvan B.
Le service a l'entrepot Godepo est tres bon, par contre le systÃ¨me web pour prendre et rendre le vehicule marche vraiment mal: erreur de chargement de pages, impossible de geolocaliser meme si les paramÃ¨tres de mon appareil l'autorise. Bref systÃ¨me vraiment pas Â« user friendly Â»Vincent R.
Great location and great service at this location (As usual)!MATTHEW K.
The clerk was really nice and quick. However, We didnt get the right contract when we passed by in store ( it was someone else name/rental). The (wrong) contract and the clerk said the truck tank was at full, while it was half-way in the truck. We never got a cadena to protect the equipment in the trunk, so when I came back after hour, i had to call and make sure there was something in my file, just in case someone decided to steal the stuff inside.Benjamin P.
Le client n'a pas laissé de commentaire.Francois C.
When the doors open in the morning, there is a lot of people, so service is slower. Perhaps add someone to help the nice guy who was there and alone.Katherine O.
I was horrified to know that the blankets and the trucks were not inspected and disinfected for bedbugs.MarieClaude L.
Le client n'a pas laissé de commentaire.Altan U.
Nothing to improve... Customer service was great.Brent G.
Perfect the way it is ... the service from the rep was excellent...friendly and quick.Pietro P.
Le client n'a pas laissé de commentaire.BOUBAKUR B.
Le client n'a pas laissé de commentaire.David B.
Everything was perfect. Have no complaints. Rented a van and did the job A1. Thanks to William a Jamal Have a nice summer..Daniel S.
Le client n'a pas laissé de commentaire.Jerome L.
everything went perfect, will definitely do business with againContessa S.
Le client n'a pas laissé de commentaire.Patrick B.
Le client n'a pas laissé de commentaire.Louise F.
I reserved a truck at 8h30 before the opening , I had my confirmation to pick up the truck with the application and once arrive the keys was not there , I had to wait an hour for the opening and the employee told me â€œ they forgot to put the keys yesterday â€œMartin R.
Le client n'a pas laissé de commentaire.FERNANDO GUSTAVO M.
The key wad missing in the box when we came to check in. No way to get the help from someone on site. Someone finally came after 30 minutes and hand us the key.Vinicius G.
Le client n'a pas laissé de commentaire.Maite G.
Le client n'a pas laissé de commentaire.mohammed F.
Le client n'a pas laissé de commentaire.Simon D.
William was great to help solve some problems we had with the online rental. The other gentleman was very helpful when we dropped it back off.Stephen K.
William was of great help!Stephen K.
La personne qui accueille les clients est trÃ¨s gentille et fournit des explications claires et prÃ©cises. Merci!!Magdalena K.
Le client n'a pas laissé de commentaire.Brigitte L.
1) La signalisation pour se rendre au bureau de location, Ã l'intÃ©rieur du bÃ¢timent, est insuffisante et manque de clartÃ©. 2) Lors du retour du vÃ©hicule, aprÃ¨s avoir dÃ©posÃ© la clÃ© dans la boÃ®te murale rÃ©servÃ©e Ã cet effet, il ne fut pas possible de confirmer le retour sur l'application Web.Louis G.
The staff were prompt and professional, and addressed me in my mother tongue, which was appreciated. The van we rented was clean - no problem there. However, the right windshield wiper was not functioning, which was a problem on a slushy/snowy day. The internal sensors were also indicating low tire pressure in both rear tires - which, after a visual inspection, did not seem to be the case, but was a bit worrying regardless. Having said that, the van functioned perfectly, and I appreciated the screen on the rear view mirror for backing up.Stuart L.
Your online check in and drop off suck.Pasha E.
The service was misleading, there were hidden fees and a call was ended before I had finished speaking.christopher G.
Staff was friendly but the truck had numerous maintenance lights turn on, wind shield liquid was empty and there was nothing to remove ice and snow on the windshield. We are in Quebec with extreme winter and lots of ice and snow. Every rental provides these basic equipment but according to staff UHaul is not doing it despite numerous feedback from other clients. Never again !SÃ©bastien M.
Please maintain your parking lot to ensure that vehicles do not get stuck in snow and ice while they remain parked for long periods of time. It is incredibly dangerous and unsafe to drive and walk in the parking lot right now.Margaret A.
Le client n'a pas laissé de commentaire.Ross Y.
Le client n'a pas laissé de commentaire.Gaetan R.
the staff were amazing!JenniferL S.
Specify the lockbox locationCaroline L.
It was really difficult to open the lockbox, for an unknown reason it didn't open, I waited 1hour outside and it was -20! I called the customer service and they juste suggested I go to another locationâ€¦. which was 40min in public transport. Finally I managed to opened it but it was really difficult and annoying to not have an indoor space where to do it nor helpful instructions. I would suggest to put the lockbox in a heated space.Imane B.
The back tires are really old and that made the driving unsafe on the snowy and icy road. It was also really hard to park, as the tires had no adherence and were spinning on black ice.Annie L.
They gave us the wrong truck, no apologies or explanation other than â€œit happens oftenâ€. So basicly, we signed a contract for a truck that had altra du been given to someone else.Eric V.
Le client n'a pas laissé de commentaire.Nathalie L.
Make sure to put a ice scraper in the vehicle.Andrew L.
The truck was full of dirt, the tank was said to be 5/8 full and wasn't. I was given false information about putting gas that will be deducted from my invoice if I put more. This is nonsense.Louis-JÃ©rÃ´me D.
l'agent a la rÃ©ception Ã©tait trÃ¨s qualifier et respectueux je le fÃ©liciteabdelhakim G.
Easy pick-up, courteous experience. However, the parking lot at this location is extremely icy to the point where it was dangerous to walk over to the van, and driving the van was quite difficult as well.Mathieu G.
Everything was smooth, no complaints.Alexei V.
Le client n'a pas laissé de commentaire.Sebastien P.
Great experience. Friendly staff and very easy pick up and drop off.Julianna D.
Le client n'a pas laissé de commentaire.Roberto A.
I chose to pick-up the truck with the mobile application, but this requires a document ( issued by the governement and a photo of me on it) that I didn't have and can't really get as a foreigner in this Country. Nowhere on the website I saw this was needed. Hopefully the u-haul office was open and they were able to solve this but I lost some time and would have been forced to cancel if they weren't open. You should really warn the app users about what is needed to complete the pick-up.Clothilde M.
Il Ã©tait trÃ¨s difficile de sortir du stationnementJulie L.
Le gaz Ã©tais un peu moins que le 1/4 jai gazer un car . Aucune inspection de vÃ©hicule avant et aprÃ¨s . Il mont charger 94$ alors que j'ai pas vraiment fais de millagevicky G.
Le client n'a pas laissé de commentaire.Johan K.
Le client n'a pas laissé de commentaire.David B.
Great service.Gilles C.
Le client n'a pas laissé de commentaire.Benedicte S.
Le client n'a pas laissé de commentaire.ALAIN B.
the truck was dirty, and i felt obligated to clean it in order to avoid being charged extra fees. i arrived at 5:50 to drop off the truck, and the door was locked despite the location being open until 6. I could see the person I'd picked the truck up from inside, but he ignored my knocks. I had to complete the online drop off process, which I wasn't prepared for. It all felt overcomplicated and not focused on the customer.Callum R.
Le client n'a pas laissé de commentaire.Aman Kaushikbhai C.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.KYLIE G.
The process of approval was extremely longOlivier A.
Le client n'a pas laissé de commentaire.Valentin F.
Le client n'a pas laissé de commentaire.BOUAPHANH T.
Le client n'a pas laissé de commentaire.ValÃ©rie J.
I took the truck then i see it s not full i called next day the girl tell me not my problem if u did not check before u leave and tires was very bad conditions so i had to call for service the day i was leaving to move from mtl to windsorNADER A.
The UHAUL app didnt work at all. Impossible to get the truck at the time we booked. We had to wait two hours until Uhaul employee comes to give us the key. Very disappointed by the service, I don't recommend it. The app is not a good deal.Bernard D.
I had a 7am self pickup scheduled. I arrived to pick up my truck to discover my booking had been changed to â€œin person pick upâ€ at 9am. Later, when I arrived at 9 for the truck, the uhaul employee Informed me that my truck had been returned last night too late for uhaul to prepapre my truck for 7 am pick up. Nobody contacted me to tell me my booking had been changed. Due to uhaul's error. I paid 3 workers each for 2 hrs of wasted time. This was a terrible experience and pretty crap service for a company.Donald C.
Provide assistance to the driver to know more about the truckâ€¦Matthieu K.
Unsure if this is standard for UHaul broadly, but if possible it would be helpful to have someone review how to operate the vehicle prior to leaving - similar to renting a car. I had to spend a notable amount of time reading the manual to see if there was an e-brake I was missing, a way to lock the back of the truck so it can't be opened by just anyone, and a few other miscellaneous things.LINDSEY P.
Great and easy experience for my drop off. Everything was easy and clear. Fast and friendly people work there.Rasid A.
Everything was great. Truck was clean, perfect working order and the attendant was very helpful and patient. Excellent customer experience. ThanksThomas S.
Very fast and efficient, lots of easy parking for the truck.Anastasios P.
Le client n'a pas laissé de commentaire.Mario G.
Le client n'a pas laissé de commentaire.Guillaume D.
You app and website didn't work out for my return. I had to call your service line but guess what? The line disconnected all the time. If you want to offer self served, make sure you have the right setupNicolas M.
Excellent service from this siteAbayomi A.
Service impeccable en ce qui me concerne.le prÃ©posÃ© a trÃ¨s bien expliquÃ© les coÃ»ts reliÃ©s Ã la location du camion.mon camion Ã©tait trÃ¨s propre Ã©galement.une deuxiÃ¨me journÃ©e a Ã©tÃ© nÃ©cessaire pour mon dÃ©mÃ©nagement et sans problÃ¨me j'ai pu garder le mÃªme camion.un simple appel tÃ©lÃ©phonique et tout s'est arrangÃ©, toujours avec une grande gentillesse.jai utilise les services de U Haul Ã plusieurs reprises et sans hÃ©siter ,je ferai affaire avec eux ,sans hÃ©siter.....MARYLIN B.
Le client n'a pas laissé de commentaire.Sophie D.
Le client n'a pas laissé de commentaire.Yves F.
Le client n'a pas laissé de commentaire.Alexandre B.
Le miroir cÃ´tÃ© passager Ã©tait trÃ¨s endommager donc dangereuse conduite et le banc du conducteur aussi... mais j'imagine que c'Ã©tait pas chose commune....CHANTAL S.
Le systÃ¨me ne nous a pas gÃ©olocalisÃ© donc on a du faire affaire avec le commis. Une chance qu,il Ã©tait la. Ã‡a prend trop de temps pour avoir la facture finale.Marie-Claude L.
The service was fast, the location wasnt busy, everything was easy. Our only feedback is that the lady at the reception needs a customer service refresher course. She was answering in a blunt way and she wasn't friendly or welcoming. But all in all, everything went smoothly and we are happy with U-Haul. Thank you.Carlos B.
Je n'ai pu utiliser l'option camion Ã partager car le site m'indiquait que je devais aller au comptoir. J'ai dÃ» attendre l'ouverture du comptoir et je suis arrivÃ©e en retard au rendez-vous pour prendre mes clÃ©s Ã ma nouvelle adresse. Ce fut trÃ¨s frustrant et stressant, alors que c'Ã©tait supposÃ© Ãªtre simple.Simon L.
The state of the parking was not great with big potholes filled with water. The experience with self pick-up is overall positive despite a wait of 10 mins in place for approvalHang Y.
Le client n'a pas laissé de commentaire.Massimo P.
Very good service!Martin M.
I'm trying to get a refund because the dolly I paid for was not with the vehicle. No one has responded to my email.Jeremy W.
Le client n'a pas laissé de commentaire.Alex K.