Customer Reviews for Envios Global xpress
(U-Haul Neighborhood Dealer)

2 évaluations

9230 US Hwy 192 Ste B   Clermont, FL 34714

(352) 227-1067

Heures

  • Du lundi au jeudi
    De 10 h am à 2 h pm
  • Vendredi
    De 10 h am à 6 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(352) 227-1067

9230 US Hwy 192 Ste B
Clermont, FL 34714

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 10 h am à 2 h pm
  • Vendredi
    De 10 h am à 6 h pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:
Évaluation :
4

The woman at Envios was very helpful, U-Haul itself was the issue. I tried to set up pick up and delivery on the app, about half way through when I was inputting my license information I set my phone down. I picked it back up and accidentally hit a button at the bottom and it took me back to the home screen. There was no place to pick up where I left off on the original reservation (I later found out all I had to do was go through the website, but if there's an app who would think to do that). We went over to Envios and the woman was great and super helpful. We got it set up, she asked if we wanted to drop it back off there and we said yes because it was close to point A and B. She processed everything but when we went to pay the U-Haul program wouldn't kept rejecting our payment. After she called the customer service line they figured it out and we were on our way. The next day I got a call from the original drop off place from the reservation I could never pull back up on the app looking for the U-Haul. We explain the woman we talked to set it up to where we just dropped it back off at Envios and we were told she was never supposed to do that because that meant we had to pay local rates. They got everything taken care of but about a week later we got charged the same amount again and have no idea why. It's not the people providing the U-Hauls, it's the main company that has the issues.

Ashley H. 
Évaluation :
1

The location was closed but I was able to pick up the truck with the app and do everything with my phone. The problem was they did not have the correct equipment for me. I had ordered an appliance dolley and instead they put two small furniture dolley's in the truck. When I called to get it corrected the reservation people wanted me to go to a place 30 minutes drive away in the opposite direction to exchange it when there was a facility literally about a mile down the road toward my house. I stopped there and was able to exchange the dolley myself. The people at the facility that exchanged the dolley were terrific, Lisa who I talked to with customer service about the issue was terrific, the corporate reservations who wanted me to drive an hour out of my way to fix their mistake is what will make me use Ryder next time. Completely incompetent. Do yourself a favor and only agree to pick up equipment in person at an open facility so you can be sure you get what you paid for. Don't trust them to get it right.

Christopher M. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page