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KATHERINE K
Customer Reviews for Mile High Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lady that helped was absolutely customer service
Paul Pdropped off turning a holiday so no interaction with anyone. Drop box was clearly marked and no problems.
james tHad problems with the app because of poor cellular service but the woman in the store got everything handled herself and got me on the road quickly thank you
Christopher PThe personnel at Mile High were very easy to work with!!!!!
William MI was told by phone that the truck was in Pueblo, but it was 30 miles off my route in Canon City. This greatly affected my move. I had to modify the reservation & call several times. The truck didn't have a place to plug in my ohone so I had to be unreachable to save my battery & not use GPS. The truck was 2 hours from my home.
Kathy TThe lady at the front desk did very well by assisting me and am grateful to her
josephine kGreat staff!! They were helpful and friendly and made sure my lights were properly connected. A+ service!! Shai is great to work with. Good job to al!!
Tim THorrible experience with checking in and returning online. Truck was dirty inside and out with boards left in the back from previous user
Nahlea Nhorrible experience at this location was not given proper service had to walk a distance to get my equipment had to get both truck and tow dolly connected wasn't properly checked just took a picture and waled away. truck inside and out was dirty not cleaned off in any way roof inside of truck looks like blood splats and we were told that's a rental! Was charged about $400 more that what my reservation was for didn't even let us know what out total charge was only told us to sign and where we'd find our equipment did let the lady's know when she walked out to take a picture how it was pretty hard and heavy to load and was told theyve never helped with connecting trucks they onlly check thats connetinon and talk a picture. I do have video from proof and pictures on truck being dirty at pick up.
Melissa CNeed to make sure all systems are in working order. The tire monitor system needed to be recalibrated. Light was on constantly and could not be turned off.
Larry KThe location was more easily accessible than another U-Haul spot in town for people like us who are less experienced at driving big trucks.
Megan VAucun
christopher dWhat an excellent staff! Friendly, well prepared (even with the antiquated program U-Haul still uses for check-in) and very helpful.
Gerald WVery helpful and knowledgeable as I had to change drop off location they told me to obtain permission from uhaul first as there could be a charge if I did not.
Michael FThe lights was not working, turn signals ets, had to go back and had them checked. They did not check anything with me just hook trailer up and said ok
Ron CMake sure what the customer orders is on the truck. Especially when the truck is being picked up with the app on a day they were closed. If not available notify the customer in advance instead of blaming it on Uhaul.
Scott CMoved equipment pick up with out notifi=ying customer. Office was closed. No one answered the telephone or retrurned call.
HOMER GThis location has always done well for me.
LARRY HI requested a 20' truck. I was told there wasn't one available so I went with 15'. I found the truck and used it, but I was charged for the 20' truck.
MARY MI picked up a trailer from this place a couple times. They have always been professional and flexible.
Michael Lmileage at time of pickup was different from what was on the app. people at pick up location contacted UHaul to make things right
John ANothing additional. Great transaction and experience.
Steven AAfter hours no problem
Cindy CMile high propane was a great choice to pick my rental up, nice location the staff was exceptiona!
John DWe returned the truck on Sunday so no one was there but I did everything on my phone.
Karrie JKeep up the good work
Dave AVery friendly and helpful I was told I could get credit of 50 for not getting my truck in Ga on time
Ronald CShe did a great job with scheduling.
RICHARD PFix the 5 day bs
Joshua BJust make sire the equipment is clean. Also the door to the trailer I guess didn't seal very well as I had sand all over my things when I got to my destination.
COLE MWhen someone rents a something for a day but brings it back an hour and a half later because they can't use it due to unforseen issues beyond their control, it might be a good idea to give at least a partial refund if not a full one.
Joe SEverything was excellent. No surprises. Employees were knowledge able and helpful. Everything was explained. Great experience once again. Thank you for asking.
Jayne CI did not receive the moving supplies that I reserved. I had no choice but to move my furniture without moving blankets.
Leann TElectric on trailer didn't work, was told to spray cleaner on connect plug, they were not helpful and I left and tried to fix it drove it 884 miles and turned it in and told agency to fix it as brake and turn didn't work ! My Jeep turn signal is now broken. Please make sure your brake and turn signals light works
Steven WThe truck and location were fine. The overall experience thru uhaul, basically customer service was a nightmare. People were unhelpful and extremely rude.
Dawn SFrom the friendly, professional office staff to the hands on, no bull s. professional man who hooked up the auto transport to my truck these folks are helpful and accommodating. Very Excellent !
Doug TGreat customer service!!
William TCourteous, helpful and professional.
Preston MI have never been treated in all my years of business with U-Haul and I have used your services many times. I was treated and felt absolutely like a criminal and my adult son felt the same way. I was informed by the agent, Randi Crompton, a young lady, that it was the of all U-Haul locations to treat their customers the way we were treated. Crompton said it was because U-Haul was experiencing a high amount of theft and all locations were forced to conduct business the way she did. We were photographed with her personal cell phone, my personal ID was photographed and captured on her personal cell phone and she insisted in calling both my cell phone number and my son's cell phone numbers to prove that we were not creating fraud with U-Haul and giving false information. Both my son and myself felt like we were being treated as criminals. I have since verified that Crompton's conduct with customers is not typical of other U-Haul location because I called and asked them. I will never do business with this U-Haul store again and I expect to have an answer from the corporate office regarding this disappointing customer service experience. I would advise other customers to steer clear of this location. Terrance. Colorado Springs, Colorado.
Lee BThe local service did a great job. However, I had reserved a 26' truck and was given a 20'. When I addressed the issue with customer support I was told someone had called earlier to let me know. The message I have recorded from Amanda makes no mention of the change. I had to rent the truck anyway because I was in a tough spot. The person, Linda, at customer support told me she would leave a message with the local pick up. They weren't even there because it was a weekend. This is not on ENXX gas this is on Uhaul and your system. Your customer support could use an overhaul as well. Won't be using uhaul in the future.
RANDY SCustomer service was good, but the man who hooked trailer to the truck, did not explain anything just hooked up trailer and walked away, when we loaded vehicle on trailer one tire on trailer was almost flat, tire had to be plugged due to a screw found in tire.
Evelyn HAll I had to do was drive a way
RAYMOND MThe employees were very helpful, and great at getting me in and out quickly.
Scott OTraffic does not seem to work well with customers, I was up graded by traffic and charged for larger trailer than I needed. I canceled and had to use a ramp trailer so I could stay in budget. Also trailer I was upgraded to wasn't returned on time causing us a major delay also making us have to use the ramp trailer.
DAVID WEdith is amazing!!
Jaqueline SWe are just disappointed in general. If I were not a technology person, this process would have been horrible. Not everyone uses their phones for survival. Chuck does not use his for anything having that was required for this rental. It was very frustrating during a very troubling time for my family. It is not this location, it is UHaul in general. We hope to never have to do this again.
Chuck KGREAT JOB!
JEFFREY GOffice staff very nice and professional. Would highly recommend.
mike sPersonnel amical.
Benjamin C | Expérience générale