Évaluations des clients Escondido Rentals & Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Escondido Rentals & Mini Storage

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Gerald K.
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In this day & age nice to deal with folks that care. This is not my first time with this location and I always know why I will not go anywhere else..

Steve F.
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There was only ONE man doing all the work on a SUNDAY! Several people were in line before and after me and I had to wait 45 minutes until it was my turn. Unacceptable in manpower and wait time. And, my wife attempted to use the bathroom there--no toilet paper, no soap, and no paper towels--how can this be COVID acceptable?? And, I provided my cc number ahead of time online. When I arrived, it had to be shown again. Why ask for it in the first place?? Home Depot has a MUCH faster turn around time and the bathrooms are clean--this is my LAST time @ U-Fool rentals (not a misspelling).

Raymond L.
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Very upset with UHaul as I reserved a car hauler to be picked up in Ramona CA. Three hours before my pickup time I was informed by U Haul that my pickup location changed. They failed to tell me on the phone that my pickup time also changed. This cost me an extra trip of 60 miles round trip as I drove out to the pickup location at the time of my original reservation. I don't understand what the purpose of making a reservation is if U Haul can't keep it. This change lost me an entire day on my trip. Very dissatisfied

THERESEANN R.
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This weekend was an absolute shit show thanks to Uhaul. I had originally made a reservation for a Fallbrook location but the day before my pickup they said that truck never arrived so I had to pick it up in Murrietta. Not a problem as it is on the way. Then the day of my Uhaul reservation, I was told that the staff forgot to leave the key out and therefore my only option, within 100 miles, is to drive an extra 20 miles to Escondido. This is absolutely unacceptable as I had people waiting on me to arrive and had no other choice. Please - do better.

luis P.
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Le client n'a pas laissé de commentaire.

Richard K.
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All well done

David H.
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The movers we hired through your business put a large ding in the door of my new stainless steel refrigerator. We are trying to figure out how to be compensated for this. That part was very disappointing!

Michael S.
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Once again I have been billed inaccurately for the rental of a trailer from this location. This time they decided to bill me for 3 fucking days when in reality I returned the trailer that evening after having used it for approx. 9 hours. I am not sure why this location is so challenged when it comes to billing customers. Really - are they fucking stupid over there? Last time I requested the owner give me a call - that way I can give them a real piece of my mind. Unfortunately, they chose not to. Again - I would love the opportunity to explain to them that I am really upset with how fucking stupid and ignorant they are. Please have him or her call me. Once again - here I am on a weekend spending my time fixing YOUR FUCKUPS. Someone please grow a fucking pair of balls and call me. Michael 8589454198

ADAM E.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

NATALIE S.
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Le client n'a pas laissé de commentaire.

Art R.
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Arrived 1535. Closing time 1600. Staff already gone

Scott S.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Scott M.
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More signage.

mahir N.
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I have to say, it didn't started out right at first when I tried to find a 26' truck. After several tries, Willie and Tony were to my rescue. Thanks guys for your help. Will definitely be back.

shannon A.
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All good.

Amanda C.
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Le client n'a pas laissé de commentaire.

William T.
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Le client n'a pas laissé de commentaire.

JAMES RONALD V.
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I believe the agent we rented from is Willie. He was wonderful..drove up to Las Angeles to pick up a truck to assure we had a truck on Saturday morning. Willie was great. The truck was great,new, low mileage and a good drive to Las Vegas. Thanks Wilkie and E. Lincoln UHaul location. 10+

mark A.
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The clerk could not run two different cards on the phone app he was using. I had to leave- get cash with the same card he could not run. Took an hour to check out. Very annoying.

IVAN R.
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Truck was dirty. Dents and scratches all over the outside. AC cut off half way during the trip there and did not work again.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

Michael B.
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Anthony Pugh was extremely helpful with all my needs. The auto-transport was not ready and he did what he could to get everything taken care. Camille Rosales was also very helpful and took care of my needs.

David C.
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Le client n'a pas laissé de commentaire.

Ronald M.
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The truck was splattered with bugs and when I turned on the windshield wipers because it was raining the passenger side flew off and I had to stop and tie it on so it would stay on other than that The service from uhaul.com was above and beyond excellent

Lauren H.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

Sean M.
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Willy was great. On the Spot...

Gary W.
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Le client n'a pas laissé de commentaire.

SALVADOR B.
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Make them feel , are welcome

KRISTOPHER J.
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Le client n'a pas laissé de commentaire.

Scott S.
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Le client n'a pas laissé de commentaire.

JASMIN N.
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Customer service isn't good the guy seemed very lost & took forever they need to hire somebody else to help out it's ridiculous I returned the truck today and the guy said he would send me an estimate of everything today never received anything and then it was just 1 person ahead of me and no one else and I took 30 min just to be able to return keys never again.. worst experience ever.

nathan L.
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I was charged for fuel, I have photos of when I picked the truck up and when I dropped it off, 4he full is exactly the same. I would like a refund for the 4 gallons of fuel. 760 500 8480 Other than that a great experienc, easy and quick process.

Ivan M.
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Only one person working this location and his customer service was absolutely terrible. And not wearing a mask half the time was unacceptable. Will not be going back to this location again.

Julie H.
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Rented trailer for 2 consecutive weekends. Fast and friendly service and online check-in made it even easier.

WILLIAM W.
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Quick, efficient service! UHaul guys were terrific!

MANUEL H.
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Le client n'a pas laissé de commentaire.

JULIE H.
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Easy check in and equipment was ready at appt time. Willie was very friendly, professional and fast. We had a great experience and highly recommend renting from this location.

Jennifer H.
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Le client n'a pas laissé de commentaire.

MARK S.
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Happy with our choices

Dawn W.
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If local doesn't close till 3 pm; how come nobody was there at 2:50 pm?!

David H.
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Le client n'a pas laissé de commentaire.

Pedro M.
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Its not fair for a customer that goes days before to reserve an equipment to have to go to other location far away from where you wanted to rent the equipment and also have to deliver the equipment in that far location or get hit with a extra to return an equipment. If you are choosing a location to pick up an equipment it because is convenient for you, one thing is to pick it up in that locationif is on your way and another is to drive the equipment back to just returned in a far location

Cliff H.
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The manager was awesome. He was helpful and made sure everything worked.

Dana P.
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The gentleman who manages the location for the owner is an excellent representative of your company. He is always professional, polite, friendly, and attentive.

Rebecca A.
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Le client n'a pas laissé de commentaire.

Denis T.
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Excelent service, friendly people best ever.

Melissa M.
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Very accommodating. Friendly service. Quick pickup and drop off. Thank you for an excellent experience!

leslie T.
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Great customer service. Ray was great to deal with! Thanks!

Michael M.
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Le client n'a pas laissé de commentaire.

Victor V.
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The employees that handled my contract were very accommodating. They adjusted to my delay in getting to my storage facility.

Jessica M.
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Le client n'a pas laissé de commentaire.

Karen W.
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Le client n'a pas laissé de commentaire.

Norberto R.
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Le client n'a pas laissé de commentaire.

COREY H.
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Attendant was extremely helpful and a pleasure to work with

PAUL S.
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Le client n'a pas laissé de commentaire.

Gabe G.
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Le client n'a pas laissé de commentaire.

ELAINE D.
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Le client n'a pas laissé de commentaire.

RUBEN S.
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Willy was very professional and curtiues. Also a friendly person.

Ashley M.
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Did not make sure the tires were ok to drive

kevin U.
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I have rented here many times and they are always ready to go easy to use

John H.
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Le client n'a pas laissé de commentaire.

Victor M.
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Le client n'a pas laissé de commentaire.

Scott S.
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Le client n'a pas laissé de commentaire.

Alice O.
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Le client n'a pas laissé de commentaire.

Ashley O.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Le client n'a pas laissé de commentaire.

ANTHONY M.
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The hours showed the facility opening at 8am everywhere online, directly from Uhaul's website,U-Haul customeR Serb or even told me that they should have opened at 8am (at 8:00am I was told “that facility sometimes opens 5 minutes late.” U-Haul's site was misleading, reflecting that I could have picked up my truck by 8:45 (or 24/7 using U-Haul.com/share). I used movinghelp.com to schedule movers to come help in the morning, and they arrived well before this location or my truck was available. From 8:30am onward I made multiple attempts to call Uhaul, and the lines were backed up over 20 minutes, then the call would drop. At a minimum, this facility's hours need to be updated, U-Haul shouldn't have allowed me to have a pick up time before the facility opened (at 10:30...). Uhaul Also needs to step up their customer service staffing (though I wouldn't have needed it had I known what time the facility opened. What a crazy Sunday we had. I loved movinghelp.com but am playing out all of my options before I use a Uhaul again.

Eric B.
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Le client n'a pas laissé de commentaire.

JONATHAN L.
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Le client n'a pas laissé de commentaire.

Keith I.
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The guys were accommodating and super friendly and honest. I will always use this location even though it's15 miles from where I live.

Nicholas E.
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Le client n'a pas laissé de commentaire.

Scott S.
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Le client n'a pas laissé de commentaire.

ricky M.
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Only one suggestion: I took a photo of my driver's license while it was inside my wallet's clear plastic holder. Did not realize the photo was clear as far as I could see, but not useable for the smart phone rental process. May have to inform customers to remove their license from any plastic casings.

espinoza S.
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Le client n'a pas laissé de commentaire.

mario R.
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Le client n'a pas laissé de commentaire.

CASSIA B.
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Used the mobile option for pick up and drop off 2 different time this month at this location good experience both times. Not much to improve other than the inside store looks like it could you some updating.

Jedediah P.
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Le client n'a pas laissé de commentaire.

Amir N.
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The guy was not working good he did something wrong for us I don't want used U Hall anymore

Roberto R.
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Great job, as always! I will definitely be a lifetime customer!

William A.
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none

Jose F.
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Great service! Thanks

brian B.
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Le client n'a pas laissé de commentaire.

KARL W.
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Le client n'a pas laissé de commentaire.

richard C.
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No furniture pads. Had them on the shelf to buy, but none to rent.

Michael M.
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Willy who runs the store on the weekends is friendly and courteous anddoes a lot for one person. Equipment was like new, but I realize newer equipment can come and go away just as fast on one way rentals. Rental left me very happy, equipment, customer service, everything g.

Tu L.
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Great Service

Walter K.
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The guy who works at this U-Haul station is the best. I've returned trucks after hours and he's still been there; helped me to get the truck checked in. I've rented here three times, and the equipment is always clean and ready to go, never had a problem.

RICHARD A.
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Keep up the great customer service!

KEITH A.
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Nothing

Matthew W.
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Relocate.

JEFF H.
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Didn't have a furniture mover as requested reservation. Staff didnt say until I got the truck.

Anthony M.
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This was not my choice to go to this location except that Uhaul messed up and didn't have the truck I reserved ahead of time available on the day I expected. I was then forced to drive to this location to pick up a 26' as requested.

David G.
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Le client n'a pas laissé de commentaire.

Allan R.
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Le client n'a pas laissé de commentaire.

Alexander C.
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Le client n'a pas laissé de commentaire.

Taylor B.
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Le client n'a pas laissé de commentaire.

Juan P.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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