Owner was super helpful and friendly, will always try and rent from this particular uhaul while in the area.IAN K.
Customer Reviews for Escondido Rentals & Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Escondido, CA 92025
(Lincoln Rd and Broadway)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 7h am à 3h pm
- Mer : 8h am à 3h pm
- Jeu : 7h am à 3h pm
- Ven - sam : 7h am à 5h pm
- Dim : 8h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RANDY F.
Le client n'a pas laissé de commentaire.DONNA L.
The message below is what I sent to uhaul customer service on June 14th, and I did not receive a response: Me and my husband experienced horrible customer service at this location today - Monday, June 14th, 2021. My husband walked into this location around 9:13am. The gentleman at the counter was already helping another customer. There was more flirting with the customer then getting her reservation completed. Around 9:25am I came in with my husband, was not acknowledged by the uhaul representative but instead was told by the customer ahead of us that I could â€œlook around the store because she would be awhileâ€. We were there for 45 minutes total. I had done the check in online to avoid the wait as uhaul's website advises. Your uhaul representative still requested my husband's license and a card to charge. He told me the only thing I made online today was a reservation, I told him I had made my reservation yesterday and did the actual check in today online. He told me that wasn't an online option, that it's only for reservations. I told him either him or uhaul's website is misinformed then. I had also ordered supplies online and he did not have some of my order in stock at his store, so I had to pay the difference for the more expensive wrap. I told him I could not understand how the website would allow me to order supplies that were not in stock and his response is that â€œthey thought I was picking up at the main location in Escondidoâ€. I had no idea I couldn't get my supplies at the same location as where we were getting our trailer. No apology for this inconvenience or for our wait time in the store, or having to provide the same information I already provided at check-in and had a confirmation for. The icing on the cake was that as we were leaving out the door the uhaul associate told the man behind us â€œsorry for the waitâ€. We were there a total of 45 minutes, the person behind me was there possibly 10 minutes. He received a warmer greeting in a shorter span of time than I did during our whole time there. We are longtime customers of uhaul and rent frequently from you guys, to encounter so many mishaps is so unfortunate. I will write a review for the store as well on Yelp and Google, but I wanted to inform uhaul that I felt like less of a customer than the other customers in the store. Thank you, MeaVincent D.
Gentleman at facility was great and definitely needs HELP with operations...GERALD K.
Really outstanding customer service.Rosalynn C.
Le client n'a pas laissé de commentaire.WILLIAM B.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.yolanda W.
Le client n'a pas laissé de commentaire.Estevan H.
Le client n'a pas laissé de commentaire.COLE H.
Customer service was excellent. He was very nice and made it very easy. Online was great too. This is the second time I use this location because of the customer serviceMARICRUZ G.
Le client n'a pas laissé de commentaire.JOEL D.
Have equipment ready Nd avaable . Better customer service . Rental equipment should b available. We had to go to a store 2x to buy hitch and a wrench. More manpower needed.derek W.
Le client n'a pas laissé de commentaire.ZOE S.
Le client n'a pas laissé de commentaire.TRAVIS G.
Le client n'a pas laissé de commentaire.PARKER G.
All was just fine!Thomas F.
The front desk clerk was extremely friendly and knowledgeable. She made my life super easy with her recommendations and the process to rent the Uhaul was the easiest thing ever I was out of there in less than 5 minutes. I will definitely recommend to all my family and friends, and will definitely come back next time I move.GRECIA E.
Service was excellent. Don't change a thing.Philip R.
Le client n'a pas laissé de commentaire.PETERDUNG T.
I found this location to be very well maintained also to see and have the actual owner helping me out was top notchRaymond D.
Super nice staff!BRANDY D.
I see the same guy every time I rent at this location and he is awesome. Friendly, efficient and competent!MARK R.
Le client n'a pas laissé de commentaire.KIM H.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Bryan M.
Le client n'a pas laissé de commentaire.ANTHONY C.
Le client n'a pas laissé de commentaire.PABLO T.
Helpful quick and gave me a written receiptJOEL D.
They also changed the location to a further one, so I had to put more gas on the truck.Rodrigo C.
Le client n'a pas laissé de commentaire.NICOLA P.
Le client n'a pas laissé de commentaire.Brandon M.
Was switched to this location. Used online return. Seemed fine.JULIANE C.
Le client n'a pas laissé de commentaire.RAUL P.
Le client n'a pas laissé de commentaire.Randy F.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.MISTY N.
Exelente thanksEDUARDO S.
Le client n'a pas laissé de commentaire.Jason S.
Camille was great. She went above and beyond.Raymond D.
We were originally schedule for pickup in Santa Monica. It was bumped to HB. When I received that call the phone kept getting routed to San Diego and I had to be rerouted 2 times just to talk to someone. Then they got the date wrong and rebooked it for Sunday so I had to call back and change it again. When we got to the Huntington Beach location The computers were down in Hb. We could not even get a copy of the contract. I asked what the drop off locations were and the uhaul worker next to the one who was helping us said to look it up. It was very rude. The person helping us did end up telling us the different drop off options. They said they'd give us 80 extra miles because of the inconvenience in the change of location since it made it farther to drive. However upon dropping the uhaul off on Sunday they didn't have a record of that ans charged us extra. We tried explaining the situation the worker started arguing with my husband. This is the 3rd time we have had a really unprofessional, inconvenient and disappointing experience with uhaul. We wish there was another company to use instead when moving large items but uhaul seems to be the cost effective even though it's still quite a bit of money. I would really appreciate hearing from a manager regarding this.STACEY W.
Le client n'a pas laissé de commentaire.Aaron A.
Le client n'a pas laissé de commentaire.THOMAS D.
Anthony he gave really good customers servicesMARIA O.
Le client n'a pas laissé de commentaire.BRADWRICK A.
Ok on timeIRWIN B.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Mitchell V.
the twin brother are the best customer service one in Escondido and the other one in Wildomar ca..FILIBERTO S.
Le client n'a pas laissé de commentaire.A B.
Le client n'a pas laissé de commentaire.RUBEN C.
Le client n'a pas laissé de commentaire.MARIA O.
Trailer had mechanical issues. Worker left the security chain completely loose to drive off and drag in the road. I had to stop and check everything, and secured it myself.CHASE C.
Le client n'a pas laissé de commentaire.EDWIN B.
Le client n'a pas laissé de commentaire.THERESA S.
I dropped off the trailer after hours. This was the closest location to me with 24 hour return. At first, it was a little challenging figuring out where to return the trailer, because the logical place to return was blocked by four pizza delivery cars. After speaking to one of the pizza delivery people, they finally moved their cars so I could unhook the trailer and put into a spot next to the other Uhaul trucks. Other than the hiccup with the pizza delivery cars, it was easy to do a return after hours there using the Uhaul app.Victoria C.
Make the air conditioner work it's brokenJERRY G.
Le client n'a pas laissé de commentaire.Randy F.
Le client n'a pas laissé de commentaire.Joel R.
Le client n'a pas laissé de commentaire.ANDREW M.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Have the employee check me in when I'm returning a huge truck and not lock up shop and go home. This left me in a horrible position 75 miles.from home with no available lodging in the city of escondido on a Saturday night. This forced me to drive the truck home. Spent another 75 to return truck full of gas and I tried the next day to return to my local uhaul. Local uhaul said escondido could charge me 300 for leaving it locally. Got a phone call Monday at 7 am to return the truck to escondido or else... I drove the truck 75 miles to escondido spent another 75 to return the truck full to escondido . I asked for a handwritten note to have proof I returned the truck. I was told the manager would call me in 1-2 days. Today marks two weeks and have yet to hear from someone with authority to deal with this situation. I advised 1 800 uhaul of the problem immediately and have paid so far 176 at pickup. 4 fillups at 75 each = 300 and then today I see another hold for 176 has been placed on my American express without even 1 phone call in 2 weeks by anyone including 800 uhaulJennifer W.
Le client n'a pas laissé de commentaire.ROBERT P.
More customer service orientedand a bit more friendlyCatherine W.
Le client n'a pas laissé de commentaire.Brett F.
Le client n'a pas laissé de commentaire.Manny R.
The only trouble I had was making the return and finding a parking spot to put the truck because the parking area I picked the truck up from was blocked off.Andrew M.
Closed before 5pm and no one is picking up the phone.JULIUS W.
Good, friendly, service. and the trailers are strong. I use them all the time. Need to do something about the homeless sleeping in the vans they don't respect them.James B.
Le client n'a pas laissé de commentaire.Steven Y.
Better customer service,Good attitude makes a big difference. Big error in the paper work. What a mess.JACK L.
Not a thing. Keep doing what you're doing ðŸ˜ŠOLGA L.
Excellent customer service. Upbeat, friendly and efficient! Merci.JEFFREY B.
Le client n'a pas laissé de commentaire.LYNN R.
Berry good serviceMARIO T.
Anthony provided awesome customer service, 5 star. Quick and easy pick up and drop off, large inventory of trucks. Anthony's personality, customer service, and conversation would make me recommend this place to anybody. It was the best experience I have ever had at a uHaul in my life. Hats off to you sir. 5 star.MICHAEL O.
They don't keep their word and don't answer the phone after you puck up the truckOscar S.
Le client n'a pas laissé de commentaire.DONNA M.
Le client n'a pas laissé de commentaire.Evan S.
nothing - easy, efficient, good price. Super friendly staffMARK R.
For the first time, I have a complaint. The confirmation email for my rental correctly stated that I had reserved a 10' truck. However, upon arriving for pickup I was informed that my rental was for a van instead. Didn't have the email with me, so couldn't disprove. Then was informed no 10' trucks were available at the moment, so had to rent a 17' truck and was charged significantly more for its use. Hope that won't reoccur when renting next time.Scott S.
Le client n'a pas laissé de commentaire.Julie W.
Le client n'a pas laissé de commentaire.Carlos H.
Easy to find and the people working customer friendlyCoe M.
Nice people and serviceEduardo C.
Le client n'a pas laissé de commentaire.nick J.
Personnel amical.Vaughn J.
Le client n'a pas laissé de commentaire.Hector E.
In this day & age nice to deal with folks that care. This is not my first time with this location and I always know why I will not go anywhere else..Gerald K.
There was only ONE man doing all the work on a SUNDAY! Several people were in line before and after me and I had to wait 45 minutes until it was my turn. Unacceptable in manpower and wait time. And, my wife attempted to use the bathroom there--no toilet paper, no soap, and no paper towels--how can this be COVID acceptable?? And, I provided my cc number ahead of time online. When I arrived, it had to be shown again. Why ask for it in the first place?? Home Depot has a MUCH faster turn around time and the bathrooms are clean--this is my LAST time @ U-Fool rentals (not a misspelling).Steve F.
Very upset with UHaul as I reserved a car hauler to be picked up in Ramona CA. Three hours before my pickup time I was informed by U Haul that my pickup location changed. They failed to tell me on the phone that my pickup time also changed. This cost me an extra trip of 60 miles round trip as I drove out to the pickup location at the time of my original reservation. I don't understand what the purpose of making a reservation is if U Haul can't keep it. This change lost me an entire day on my trip. Very dissatisfiedRaymond L.
This weekend was an absolute shit show thanks to Uhaul. I had originally made a reservation for a Fallbrook location but the day before my pickup they said that truck never arrived so I had to pick it up in Murrietta. Not a problem as it is on the way. Then the day of my Uhaul reservation, I was told that the staff forgot to leave the key out and therefore my only option, within 100 miles, is to drive an extra 20 miles to Escondido. This is absolutely unacceptable as I had people waiting on me to arrive and had no other choice. Please - do better.THERESEANN R.
Le client n'a pas laissé de commentaire.luis P.
All well doneRichard K.
The movers we hired through your business put a large ding in the door of my new stainless steel refrigerator. We are trying to figure out how to be compensated for this. That part was very disappointing!David H.
Once again I have been billed inaccurately for the rental of a trailer from this location. This time they decided to bill me for 3 fucking days when in reality I returned the trailer that evening after having used it for approx. 9 hours. I am not sure why this location is so challenged when it comes to billing customers. Really - are they fucking stupid over there? Last time I requested the owner give me a call - that way I can give them a real piece of my mind. Unfortunately, they chose not to. Again - I would love the opportunity to explain to them that I am really upset with how fucking stupid and ignorant they are. Please have him or her call me. Once again - here I am on a weekend spending my time fixing YOUR FUCKUPS. Someone please grow a fucking pair of balls and call me. Michael 8589454198Michael S.
Le client n'a pas laissé de commentaire.ADAM E.
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