Évaluations des clients Esplanade Valero

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Esplanade Valero

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kenneth bruce H. le

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Le client n'a pas laissé de commentaire.

thorsten T. le

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I used the vehicle for approximately 40 miles and they charged me for aver 7 gallons of gas- what the heck - do the math-

John V. le

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Le client n'a pas laissé de commentaire.

Karen T. le

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Super easy to find and had a gas station on site making it super easy to gas up at the end. Again, quick in & out.

MICHAEL L. le

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Le client n'a pas laissé de commentaire.

MICHAEL L. le

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Le client n'a pas laissé de commentaire.

DAVID V. P. le

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Le client n'a pas laissé de commentaire.

Jerry M. le

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Do not have a pickup or drop off there.

Dustin G. le

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Le client n'a pas laissé de commentaire.

Sylvia G. le

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Truck and trailer was reserved at this location, but only the truck was there . We had to go to a different location, which we did . We waited almost 2 hours cause the personnel was having trouble processing the reservation only to learn the trailer they had wasn’t the I reserved . I then called to file a claim and was told a manager would get back to me and that never happened. Very bad customer service.

LESSLI B. le

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Le client n'a pas laissé de commentaire.

GERARDO C. le

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Truck was dirty inside/outside. I was not able to aprove photos from company before picking up the truck. (Smartphone pick up) I had to record video photos myself just in case. Returned the truck in store the same day. Attendant at Valero not helpful at all. Next time will make everything in person. That’s the way you make sure everything is as promised.

TIMOTHY P. le

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Customer service is non existent... showed up for my trailer and they kept helping customers that came in after me first for gas and store purchases... waited a half hour to do paperwork... once done they pointed out the door to where my trailer was... I asked if they were going to hook it up and he said no... I said usually they hook me up at other U-Haul and checknthat all lights were working... he just shrugged his shoulders... I rented for 24hrs but returned the same day... the next morning they called my phone and when I answered they had no greeting... the woman just said... “ you rented a trailer and you are very late returning” I told her I returned it yesterday and she said let me check and hung up... I will never rent from this location again and neither should anyone else... just horrible gives U-Haul a bad name...

Fred K. le

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I haul sign could be clearer and address. The drop off was quick and friendly.

SIMONE W. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

myrna G. le

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Le client n'a pas laissé de commentaire.

Norman L. le

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This drop off location was very convenient. I was able to fill the gas tank and drop off the truck at the same site.

Lucky V. le

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Le client n'a pas laissé de commentaire.

troy L. le

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Le client n'a pas laissé de commentaire.

Cynthia P. le

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Have better communication/information sharing (Especially if there will be a shift change in personnel) between the customer representatives at this location. So all parties are informed about details of a rental contract.

Teri W. le

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Le client n'a pas laissé de commentaire.

Lexi K. le

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I was overcharged on miles by at least 15 extra miles. Seeing as I had to drive all over town to secure a vehicle I should have gotten when I reserved it at 10 Am and received it at 3 PM (5 hours late), I would have expected the best service possible and a discount on my vehicle. I received neither.

Trenton M. le

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The gas was below 7/8 and they didnt even really understand what I was saying. There was trash in the uhaul too.

Sarah V. le

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When I rented the 15’ truck to load my 2 bedroom apartment the ramp was broke and would not pull out.

perry L. le

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The folks were friendly and courteous. They answered all my questions and explained everything very well.

Daniel N. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Bill A. le

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Rented from the good location in Chico, CA but then was directed to pick up the truck a a junk hole location. Personal were inept and unwilling to help. Had to wait 45 minutes for the owner to return and she was never called to tell her she had customers waiting. I had an appointment and confirmed it with the owner. One couple canceled and went down the street to Buget rental. This pick up location needs to be fired!

OAKLEY M. le

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Lady when picked up, was funny, engaging , very pretty!! As was the young girl with her. We would use ahain. Thank you!

Jack J. le

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The check in process was very difficult. The person doing the paperwork had to call to get help. It took almost 30 minutes to complete. Then there was no orientation to the equipment. I will not use this location again. However the person handling the check in was nice.