Great and very engaging rental agent. The trailer did have a broken cracked side light when I picked it up, but didn't catch it until I was using it.Joseph K.
Customer Reviews for Esquire III Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Williamsburg, VA 23185
(199 & Jamestown Rd-W Of W & M)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 8h30 am à 12h pm
- Dim : 8h am à 12h pm
Heures d'ouverture spéciales
- 10/23/2021: Fermé
- 11/25/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.ralph Y.
Le client n'a pas laissé de commentaire.Dor Y.
No improvements needed.THOMAS B.
Le client n'a pas laissé de commentaire.Betty K.
I didn't interact with the personnel, since I took advantage of the 24 hour drop off. I got a receipt promptly the next morning in my email, which was reassuring.Alyssa F.
Brian is a huge asset to this location and the company. No one does a better job.JASON K.
I had an awful experience with this vehicle. The first location I went to wasn't open and uhaul sent me to this place. The rear tire blew out on 64 and I had to sit there and wait for service to come and replace it. The tires were bald on this truck and the tire exploded. Top that with how hard it was in the morning just to get my reserved vehicle!Brigid J.
Le client n'a pas laissé de commentaire.michael M.
Nothing! I had excellent custormer service!Laura H.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Debra G.
Le client n'a pas laissé de commentaire.lawrence R.
Needs more parking Otherwise the drop off app is convenientDEBORAHSCHEYE L.
Agent was very friendly and helpful.Jason L.
Le client n'a pas laissé de commentaire.Lee G.
This is the best place to rent a uhaul. We have rented trucks several times from Lake Powell Storage and Mr. Cann is always super helpful, friendly and makes the process very smooth and enjoyable.Karen P.
Le client n'a pas laissé de commentaire.Craig D.
Le client n'a pas laissé de commentaire.George F.
Le client n'a pas laissé de commentaire.CHRISTINEWRIGHT H.
Location was easy to get to. A number of returned trucks along Lake Powell Road outside the locked gates of the storage facility. Fairly dark and remote. Drop box was easy to use. I placed the dolly, cart and 2 bags of blankets inside the cab to ensure nothing was taken out of the back of the truck overnight.Stephen T.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Roy G.
Le client n'a pas laissé de commentaire.Kiersten C.
Nothing I can think of.Theodore H.
See above commentAaron S.
Le client n'a pas laissé de commentaire.Rosendo O.
Brian was such a great help. He went out of his way to make sure I had the equipment I needed and was kind enough to call me with updates. Great asset to UhaulDonnie H.
Le client n'a pas laissé de commentaire.Tannesha W.
Returned a day early and was given a discount. Would absolutely recommend and use again.Heather K.
Le client n'a pas laissé de commentaire.Mark H.
friendly serviceBenjamin W.
Le client n'a pas laissé de commentaire.JOHNP H.
iPhone experience was mostly great, but it got stuck and I couldn't complete check-in. Otherwise no issues.Joseph K.
The man in front was very friendly and helpful.Latrice W.
The place you sent me wasn't even thereMichele P.
the management at this location acted as if he didn't want to be there and basically made you feel like you were a problem for him.David M.
Le client n'a pas laissé de commentaire.Edward M.
Very helpful, professional, & thorough.Christopher L.
Le client n'a pas laissé de commentaire.Eric W.
I was scheduled to pick up my trailer at 2PM. When I arrived at 2PM, there was no one in the office and the sign indicated that the agent would return at 2:30PM. He didn't arrive until 2:45PM, stating that he needed to pick up UHaul equipment. Our interaction made me uncomfortable from start to finish. As a woman, he treated me differently than a male customer who was present. From start to finish, the interaction was unprofessional. He helped me hook up the trailer and yelled at me not to put the car in drive (which I wasn't going to do). When we were completing the paperwork after the hook-up, he would make off-handed comments about my dog barking in the car ("You should get a dog like mine that doesn't bark.") and about a customer who called while I was in the office ("I was trying to get him off the phone."). Rather than saying "sign here, please," he would direct me with one word answers (e.g. "sign" and "accept"). When I was confused about whether I should insert my card to pay, he said "swipe" with an inflection that implied I was incompetent and frankly, dumb. This was the same attitude he had when I asked him where I needed to return the trailer and he implied that it was obvious that I needed to park it on the street outside the facility because the gates of the storage center close at 5:30PM. We ended the conversation by him asking me if I knew how to use a trailer. I understand that some people may not have experience with trailers but he didn't ask this of the male customer. Frankly, his interactions with the male customer were far more professional and matter-of-fact. In terms of the location of this UHaul facility, I don't think it represented UHaul well. All of the trailers and trucks are parked in the gravel payment on the road outside the facility and the office itself is very small, dark, disorganized, smells like nicotine, and needs to be cleaned. I have used UHaul several times in the last few years and have had very positive experiences. This experience was surprising, disappointing, and left me feeling uncomfortable.Melissa N.
Le client n'a pas laissé de commentaire.KEVINM N.
Representative was very knowledgeable and helpful resolving my need for a truck. I believe he over and above to help me and insure the experience was pleasurable.Mark E.
Brian was polite and very helpful!Darryl M.
Le client n'a pas laissé de commentaire.Paul A.
Nice, friendly guy.Jennifer B.
Le client n'a pas laissé de commentaire.MICHAELBRENNAN H.
I ordered out of Surry Virginia and had to go to Williamsburg to pick the truck up. That was an extra two hours of picking up and dropping off.Herb M.
Had all my information and paperwork ready upon arrival. Quick turnaround. Look forward to the return trip .John T.
Le client n'a pas laissé de commentaire.Ashley W.
Le client n'a pas laissé de commentaire.John M.
Quicker pickup. Over all it was great.Travis C.
Le client n'a pas laissé de commentaire.Thomas K.
Super convenient.JUSTINEDWARD S.
Great experience every time I rent from esquire uhaul Brian is the best representative around.Eric W.
I will NEVER rent from Uhaul again. The truck i reserved for 2 months was changed from 20 feet to 15 feet the day before I picked it up and the pick up location was changed to much further away. On top of that I was spoken to rudely by customer support when I tried to find out why. I had to throw out items that I could not fit in the much smaller truck. Nightmare.JAMES M.
Everything was top notch especially the manager!Rex G.
The uhaul was dirty when we picked it up, but did not report that. I now realize I should have.Jenny S.
Nothing to improve! Very professional in helping us. We needed 1-way trk. 20' trk not available gave us 26'. Truck at desired pickup location. Did not have to travel to another location to pickup. Our Pick up location was great. Would rent uhaul again. Very clean trk.Carolyn F.
Le client n'a pas laissé de commentaire.STEPHEN G.
According to the manager supply and demand caused the rental on a trailer to almost double from the last time I rented one. Due to impending surgery I had to rent this past week or wait at least a couple months so I was between they proverbial rock and a hard place. This is pure and simple scalping on U-Hauls part and I won't be renting from you in the future.CAMPBELL M.
Le client n'a pas laissé de commentaire.Patricia F.
Thanks for your help!Brett A.
Le client n'a pas laissé de commentaire.STEPHEN G.
Had guaranteed rental but a few days before they changed it to a different location went to pick up and said I had to go to another location 3 counties over..finally found a truck for us over an hour away and then we got there and had no access to truck. Finally over an hour later git access but had to return it before opening. Renting uhaul ruined our move because all our help had been set up for morning but didn't get truck until after 230pm when I was scheduled at 8am. I hate uhaul and will never use it ever again. Oh yeah not to mention the hours of waiting with customer service!LINWOODJEROME W.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Thomas T.
The gentleman that worked there was super friendly and awesome. 10/10 would recommendLex N.
Again, the location was sketchy. I would not recommend this to anyone. If I ever need to use Uhaul again I'll be sure to use an actual store & not an authorized dealer.DESHONA B.
Make sure there are explicit instructions of where the truck is parked. Some where in front and others were around the corner (another road). We only found it because we called the Uhaul service.Shay C.
Owner was super niceSusan W.
Le client n'a pas laissé de commentaire.Keith W.
The lot where you pick up and turn in is way too small. It's hard to get into and out of.Donnie Y.
The truck was not nice. The ac did not blow cold, the wiper blades were deteriorated to the point where they were of no use, the gear shift was difficult.Jacob D.
Great experience. Friendly and knowledgeable service. definitely recommend.Karl M.
Easy transaction. Easy pick-up. Easy return.ROBERT S.
Truck cab was dirty and smelled like smoke. Attempted to upload photos to app when picking up the truck, but app would not allow.Jacob D.
The location of the equipment can be very challenging. Recommend opening the fence and make a traffic flow vice having customers turn 180 to get back out.Timothy S.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.Michelle F.
Le client n'a pas laissé de commentaire.Friedel K.
We contracted for unloading assistance with Now And Later Moving. Abysmal experience. Without warning and in less than 23 hours after initial contact they sent a text kicking us off their schedule. I called and was told that I should have responded to the original text, immediately. I will never use this "service" with haul again.Jonathan T.
Very well super GreatJose P.
Le client n'a pas laissé de commentaire.AUSTIN S.
Solid value, friendly approach to business - - Thank You for your time!Randall R S.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.harold M.
Le client n'a pas laissé de commentaire.Benjamin W.
Le client n'a pas laissé de commentaire.Amber D.
Your representative is very helpful.JED H.
Very pleased with service and vehicle rentedSALVADOR O.
Le client n'a pas laissé de commentaire.Barone B.
Drop off was after hours.William L.
Le client n'a pas laissé de commentaire.Stephan B.
Brian was WONDERFUL!! He was very knowledgeable, helpful, and had a great sense of humor! I highly recommend this location!jeri B.
Annoying that the trailers are around the corner, but made use of the available space. Attendant was friendly and helpful.Geoffry B.