Corey / or Cody went above and BEYOND to help us when we were stranded near Limon. He took the sting out of being stranded . What a great young man to have on the UHaul team. You can reach out to me anytime you want to name him " agent if the year ". Again our deepest gratitude Sue and Joe Kolbe
Susan K
Customer Reviews for Essential Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My wife and I dealt with Cody he is very helpful and knowledgeable, and it was an overall extremely pleasing experience.
Samuel EDid not even have to go inside. Met an employee in the parking lot as I drove up, he consulted his tablet and knew who I was. He had me back the trailer into a spot and he lifted it off manually then processed my return on his tablet. Effortless.
Jeffrey MExcellent/very friendly service.
PEGGY NTruck dirty, no paperwork, had to look at contract on renters cellphone, could not make out anything.
Charles HQuick and easy. I have rented equipment numerous times and even though it's the only center close by, they are the best and easiest solution.
John SThe phone number provided has been disconnected, there was no one to assist or check with when we had a question about leaving the trailer.
Leigh BFix your system glitch so we don't have to repeatedly submit the front of our ID until the system finally decides to accept it. How annoying!
Rhonda GGreat experience Thanks
Dennis oMost Excellent
Dennis MI signed up to pick up the trailer in Brighton, CO.. At pickup time I was informed that I had to go to Limon, CO to get it. That is a 200 mile roundtrip. When told to pick it up in one location, you should be able to do that. TERRIBLE CUSTOMER SERVICE!!! The people here were great!
Gary AQuick and easy drop off. Thank you
Nicholas GVery good
ROBIN KStaff was very helpful and professional. Location was less than desirable
GERALD HVery friendly and business correctness. Would definitely recommend this site for pickup and drop off
Kyle WNo one was at the location, had to use the horrible Uhaul online rental process. Took over an hour. Terrible experience, poor software. Process required something like 3 people to answer their phone to say they know me. How stupid is that? No one answers their phone anymore, and what is the added benefit of this requirement?
Richard STrailer had lots of small damage, dents,scrapes, etc. Parked so we were unable to take photos inside and of one side and rear - weeds and backed against fence. Damage to rear and inside of trailer, hanging rubber edging,missing wood, etc. Terrible visual condition but trailer itself handled fine. Personnel were accommodating but cats in office were on printer and we were not able to be given a paper copy of receipt.. If you are really wanting advice get trailer repaired. Pretty scuffy.
CARL RWonderful couple that runs this place. Very nice. Would recommend 100 %. This was my first time using uhaul in many years and in Colorado. I was pleasantly surprised with how great an experience this was, both with the pickup and drop off processes and also the trailer itself. Merci.
Laura PShe was going to refuse our drop off and send us elsewhere. The office smelled of marijuana so we waited outside til she was available.
Corina RThe return process was a breeze. Very helpful lady came out as soon as we pulled up.
Rhonda GTruck was perfect for the job.
Cody HSmells like marijuana.
Rosie MGreat people to work with!
VALORIE YThe agent (Ron) at this location was awesome! He worked hard to make sure we'd have the truck we needed, and he tried hard to find us the car trailer we also needed. We were very impressed by his excellent customer service!
Donna WI told the owner that I was picking up a motorcycle and would need a truck that would suit my job. She gave me a 10' truck and told new to just look on the outside of the truck for dings or scratches that don't have an "X" next to them so I did. She did not bother to do a walk-around with me or even stay to answer any questions I may have had. In fact, she left the location before I did and her husband was absent the whole time. Once I drove over 100 mi to get my motorcycle I realized she had given me a truck with no ramp! I tried calling her several times but no one answered. I finally got her and she said to not worry she'd help me out. The dealership was able to load my truck. Upon arriving back at their home/office I found it to be empty with no answer at the door or on the phone. I had to take the truck back to my house and try calling them again. When I finally was able to reach them her husband said they weren't going to help me at all and that this was my own fault! He spoke to me very aggressively and rudely and threatened to hang up on me when I told him I needed help finding a ramp to get it off the truck! The professionalism, courtesy, knowledge base of equipment and simple human decency was grossly lacking! I will always recommend to anyone to drive the extra several miles to a better and more knowledgeable and professional business.
WENDY ENikki & Cody that run the Uhaul in Limon Co are amazing people very helpful with anything you need
Rebecca SThe employee did not know how to hook up a trailer
Colleen BThis location was a one hour backtrack from my one-way destination. This office was supposed to be open from 8-12pm, which was apparently a factor in the location selection. I arrived before 11am to find the office closed. I attempted to call only to find it was the wrong number. I then attempted to use the mobile app to return but it kept failing - both the app and the online steps. I then called U-Haul directly and spoke with someone who assisted me with the equipment return. In total I spent more than one hour dropping off the equipment that was already 1 hour out of the way. Not a good experience.
Lorrie CI dropped off at night so spoke to nobody
STEPHANIE TPleasant drop off experience.
Steven EArrived at aurora location. Service people nice but very unprofesonal, Didnt ask for any ID. and gave me no contract Fuel tank on 1/4 Tank when I returnd truck as I recived it. with the same amout of fuel at destenation clerck attemped to try and charge me. When asked for my contract I did'nt have one. This was my first and last and time !!!!!
CORY Njust a place with a keybox.
JENS RMerci
Tim BThings happen was not the fault of either location.
Tammie P