Le client n'a pas laissé de commentaire.Furniture O.
Customer Reviews for Essex Home Hardware Building Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The van should have the plates removed and Uhaul fined for un fit vehicleDALE W.
Le client n'a pas laissé de commentaire.Hema Chandu K.
I was charged for two days when I only used it for 1 day over 200 dollars just to go somewhere that is only 1 hour away from where I got the truck from 🤬shealynn B.
Your website is horrible for the customer and employees. It takes forever to process the info. All information is giving during reservation, then it has to be re-entered again at pickup with credit card and again with the credit card when you return. It took longer entering all this info than it did to actually do the job i needed to do with your trailer. Even just for customers to get a quote for rental online. People just want to know how much without entering a ton of info.Ronald T.
No improvement necessary.5 stars from a crusty old guy like me is rare . LOLBruce S.
Le client n'a pas laissé de commentaire.Laurie H.
Le client n'a pas laissé de commentaire.Scott D.
You could improve the online rental process.Steve G.
Inspect all rentals before release to next rental customers; inspect air pressure to standard and all safety related equipment in place and functional. Picked up the trailer on Sunday. Monday, after leaving, found right rear tandem tire was low (24 lbs ). Standard of 65 lbs. found stamped on tire and other 3 tires were at 65 lbs. Increased pressure on right rear tire to 65 lbs and continued on to Cochrane ON, checking pressure often. Pressure held. Next day when cold, tire had dropped to 25 - 30 lbs. Subsequent 2 days tire was always low in the morning. When aired up, did not lose air running during the day, on the highway in early summer hot conditions. Tire loses air when cold. Risk for tire failure and blowout.David A.
Great experience. Thanks.Stephen N.
Le client n'a pas laissé de commentaire.Daniel D.
Repeated delay when attendant tried to complete booking, I witnessed him on hold with your help line for 20+ minutes only to be told he was out side "their area" and they will have to get a supervisor, 45 minutes to get the truck and this. Location was with excellent due to the attention from the site attendant. Improve the support to your locations so they can support your clientsJohn S.
Le client n'a pas laissé de commentaire.craig M.
Le client n'a pas laissé de commentaire.Hans H.
I completed the reservation on line two weeks in advance and had to redo all the information which I had provided again on the morning of the pick up. that should not be necessary.Robert E.
Staff at the location I rented from were very helpful and made the process very easy for me.jody K.
1st trailer had brake lights that didn't work and the door on the second trailer would not closeRyan H.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.JOEL O.
Le client n'a pas laissé de commentaire.Wonsuk C.
Issues with payment machine and waiting for computer program. Other then that it was quality service with quality equipment.Charles B.
Le client n'a pas laissé de commentaire.Heike L.
Le client n'a pas laissé de commentaire.Gisele S.
Staff was very helpfulBob C.
I had to hook the trailer up myself as the person didn't know what they where doingHarry R.
we liked the double axis enclosed trailor. Keep those aroundSylvia W.
Le client n'a pas laissé de commentaire.Hadrien G.
Le client n'a pas laissé de commentaire.Donald Kent P.
Le client n'a pas laissé de commentaire.LORNEW B.
The sales officer was great to work with. He was friendly, professional and accommodating. Thanks for making my moving day easy!Jodie N.
I was told i was getting refunded in the morning the worker didn't leave a not for the guy the next morning to reimburse directly to my debit visa and didn't tell me its a 4-6 week wait for the rest of my deposit to come back which i didn't find out till i looked at my account wasn't in there and called the store asking why.Kaylin B.
Le client n'a pas laissé de commentaire.john C.
fast and friendly service. Ethan and Leonard are great!WAYNE J R.
Le client n'a pas laissé de commentaire.John E.
I have had issues with U-Haul before and said I would never use them again but Lennard at Essex home hardware has made me rethink this. Due to his excellent customer service I will use U-Haul again but probably only from this location.Tammy P.
Super helpful and very nice.Judith H.
Le client n'a pas laissé de commentaire.Brian R.
Ethan was awesome very helpfull!ADAM R M.
Le client n'a pas laissé de commentaire.Cornelius K.
Le client n'a pas laissé de commentaire.HILDEGARD B.
Maybe in the future the truck can load and unload itself? :Dmike M.
Le client n'a pas laissé de commentaire.Linda W.
Le client n'a pas laissé de commentaire.Jeff S.
Top notch!Dale M.
Le client n'a pas laissé de commentaire.Jerome L.
Empty the truck that was full of garbage and water bottles. Make sure you have someone that knows what they are doing when serving a customer. Not blame the problems on uhauls computer program. Waited almost an hour for someone to figure out how to get me my refund. Very unprofessional and uneducated about your service.Robert T.
The truck share option said I wouldn't have to deal with anyone and although I met all the requirements online - I still had to go in the building and deal with an employee to get some print outs and the keys..Dylan W.
I had to pay for an extra day since April 10 was a holiday.BRYAN D.
For the job I was doing the equipment was perfectMark N.
This location was great if you deal directly with the employee at Home Hardware. Our experience with the uhaul website was awful. It took us over an hour to try to get the website to allow us access to our truck, we used the chat online for help, as well as calling the 1-800 number and no one was able to fix the problem. Very inconvenient to have to wait over an hour in our car on the day we are moving. Not once did anyone tell us that the employee in home hardware could verify our license for us.Donald G.
Le client n'a pas laissé de commentaire.John S.
Friendly service and fastCsaba B.
Faster computers for the employees.Derek L.
Maybe a free coffee....lolMICHAEL P.
Reserved a Uhaul from the Essex, ont Home Hardware. The kid helping me had no idea what to do. No idea how to input the information into the computer. No idea how to hook up the trailer. Thank goodness I have common sense and watched your videos. Then I told him I was going to drop it off at Walker rd location as it was close to my house he said no problem. I get to the Walker rd location and they have no idea what im talking about. Then I have to call the "18882272282" number to straighten everything out. The representative I talked to said "ok no problem go back inside and let them know everything is fine" I go back inside the kid working has no idea what im talking about. I have to call that number again and have the service agent talk the kid though how to enter the return at the Walker rd location. The customer service was worst I ever had. I'll never rent from Uhaul again.Chris M.
Have equipment at place where is ordered I have to drive 50 km to pick up trailerPawel P.
Once again Vic and staff very friendly, fast and helpful. Big koodoos to themJen W.
The size of the trailer says 6x12, when in fact it is only 6x10. As well there should identify the hitch can only receive up to a 2â€ ball. I had a 2 5/16â€ ball and would not fit. Thankfully they had a 2â€ ball and receiver to make it work. The staff was very helpful and excellent service!!!!!DAN S.
Le client n'a pas laissé de commentaire.Aaron G.
Try not ripping off your customers because of "moving" season. Prices are outrageous just because it's nice weather! Used the same size truck for the same move a couple months earlier and it was half the cost. Greedy mothers.darrel J.
Le client n'a pas laissé de commentaire.Goran D.
For starters, give me a 26' moving truck that doesnt already have about 120 blue moving blankets in the trailer and then not do anything about it. Also not useful at night time because the lights in the trailer were broken. Worst customer service from head office and ignorance at the store where rented. Never using this ungrateful company and their lowsey, dirty trucks again! Stay away!Alex G.
Uhaul needs to honour their verbal contract with their customer by sticking to the agreed upon pick-up and delivery locations. It is not fair to tell customers last minute that they need to drive much further to pick up and drop off their rental truck. You made an already busy and long day much more stressful. I could not be more disgusted by your call centre staff. They actually laughed at our problems. There was also a lot of drama when returning the vehicle ten minutes after the store closed (10 hours before it was due to be returned). I will never use U-Haul again, and I have shared this information with others. I couldn't be more disappointed in your policies and customer service. PS I found it hysterical that the sign you posted at the centre said â€œuhaul guarantees your vehicle when and where it was promised to you.â€ *We also had to wait 40 minutes to get it because only one computer was working at the site, and the customer who beat us by one minute's vehicle was parked behind ours and wouldn't attach to his vehicle. All in all - appalling service. We feel sorry for the Home Hardware workers who have to face YOUR disgruntled customers. Shame on you.jessica D.
Le client n'a pas laissé de commentaire.Bryan D.
Thx always there when I need oneTim O.
the staff at Home Hardware are wonderful and helpful. The trailer however was filled with dirt, grease and wood shavings. We only had a sheet of dry wall to lay on the bottom of the trailer to protect our mattresses from being ruined from the grime in this unit.Tricia W.
the past 3 times i rented from here it took almost an hour to compleate the paper work. the u-hall computer was very slow and we needed to start the process several times. im not impressed.philip T.
Great service. They even allowed us to vent about our horrible experience.SPENCER S.
I did my check in online to save time (it was confirmed), but when I picked up the trailer none of the information was saved. I had to go through the entire process again.Kevin S.
a easy and comfortable processrod M.
Trailer was not road ready. The lights were not working. It took me over an hour to travel to another uhaul location to get new wiring so that I could be safe and legal to drive. The personal there did not offer to assist me during the original pick up.David G.
Le client n'a pas laissé de commentaire.Peggy O.
Le client n'a pas laissé de commentaire.Pamela H.
Improve the checkout process takes way too long. It took 25 minutes to get a 6 x 12 trailer.WAYNE C.
Make sure returned eguiptment is clean and maintainedwilliam M.
Computer is way too slow.doug G.
Love U- Haul use you guys a lot â€¦ Thanks For Being There when I Need You !Lloyd L.
I found 74 expensive for one hour use of a uhaul truck.barbara C.
Le client n'a pas laissé de commentaire.Greg C.
Had problem trying to reserve truck online. Wish it was more user friendly.Shelley M.
Le client n'a pas laissé de commentaire.Stephen D.
Would be nice to have a live person to interact with rather than a drop box.roger R.
Our contact Leonard did an exceptional job seeing to our last minute needs. We were very happy with the service and will definitely go back again.Paul D.
truck was given to us with a mechanical issue and there was no truck available to switch it out. We were not able to drive it safely so could only use it to store product. Hence why the mileage charge on this contract was so low.ESSEX HOME F.
This was a VERY different experience from my pick up. The staff were quick and efficient- they were attentive and explained everything fully. It was a bust store, yet they still took to time to be sure everything was completed correctly.james P.
Le client n'a pas laissé de commentaire.amanda D.
Le client n'a pas laissé de commentaire.DALE D.
Le client n'a pas laissé de commentaire.Roland P.
Le client n'a pas laissé de commentaire.Sam C.
Le client n'a pas laissé de commentaire.Ryan A.
Le client n'a pas laissé de commentaire.Shelley E.
Le client n'a pas laissé de commentaire.jennifer E.
Put jack stands on trailers that need someone to stand on back while another person lifts the tongue. I am 6 ft and 220 lbs and could not lift it my self. If you don't know which trailer it is please call me. Kevin Dresser 519-977-4416KEVIN D.
Le client n'a pas laissé de commentaire.Hugh C.
Le client n'a pas laissé de commentaire.Peter S.
Le client n'a pas laissé de commentaire.Robyne M.
The computers were not working and waited a long time to get vehicle that i had booked a week in advance, I had asked for packing pads and there were none in the truck when we finally got it.Patricia M.
Le client n'a pas laissé de commentaire.Manjinder B.
Maybe when the gas tank has extra gas, a decent amount extra $50 ish, maybe not charge for the extra day I had the truck. Maybe see how many trucks I have rented that day and keeping one truck an extra day shouldn't be a big deal. STOP Nickle and Dimeing customers to death. There are other truck rental companies out there. Head office needs to understand this. Loyalty to loyal customers!!!! After all this is an age of social media.JOE M.