Customer Reviews for Esso Indianhead
(U-Haul Neighborhood Dealer)

Évaluation :

2

In all honesty, I won't rent a uhaul from this location again - which is unfortunate because it is the closest location. The staff are unable to assist with any questions, revisions to the reservation, make note of any deviations from the check-out information even when I brought issues to their attention. While I used the online app as directed to review the photos, confirm the license plate etc., when I noted an issue with the reported fuel level they would/could not do anything to remedy that situation. When I returned the vehicle, I was told to use the app, which I did, and then gave them the keys - UHaul still had to call me to confirm when I had dropped off the vehicle because apparently it was not recorded in their system. While I had put fuel in the vehicle when I returned it (more than I had used I'm sure - I had the truck for all of 2 hours and travelled no more than 40 km), I was still charge more for fuel after the return was confirmed over the phone two days later. I hesitate to think what would have happened had the truck been damaged or stolen between my dropping it off and being called by the office.

Évaluation :

1

Absolutely one of the worst customer service experiences . I had reserved a 15' moving van. First off it was filthy inside, cigarette butt in the drink tray. Then the battery was dead, was told to call customer service, fortunately my son in law was able to boost the vehicle. Then the plate number didn't match with the contract, call customer service again I was told. I called customer service, then the dealer had to use MY phone to rectify this part of the screw up. Then the drop off location was not what I had agreed on. It took over an hour to get off the lot! Who has time for this crap?? The dealer did NOT go out of his way at all to make an extremely stressful and crappy situation any better. I would NEVER recommend U-haul to anyone. I'm sure there's many , many very negative experiences with this half- assed company. NEVER AGAIN WILL I USE U-HAUL !!!!!!

Évaluation :

2

More knowledge and help from this locations staff. Just kept saying everything is online. When my family rented a uhaul from Regina location there was a lot less hassle and never took near as long.

Évaluation :

1

I asked my brother to drop off the trailer since he lives in the same town as the drop off. I didn't know I'd have to travel 30 mins there, just to take pics of it and the location from my phone, as it tracked my location...then the app said I had to redo the 5 pics five times!! I was about to rent through uhaul again but not after this experience

Évaluation :

1

The clerk did not know what he was doing so the rental pickup took 30 more minutes than it should have.

Évaluation :

2

Don’t screw over people when they reserve a vehicle for a certain price then make them pay double when they return it due to your charging them for kilometres then say the vehicle is only miles and make them pay double for mileage it’s Canada not the states you advertise kilometres use kilometres for mileage very disappointed never using your company again and letting all my friends and coworkers know as well