Customer Reviews for Esso
(U-Haul Neighborhood Dealer)

87 évaluations

18267 Hwy 2   Cornwall, ON K6H5R5

(613) 933-6817

Heures d’ouverture

  • Mon-Wed: 6 am–8 pm
  • Thur-Fri: 6 am–9 pm
  • Sat-Sun: 7 am–8 pm

Services dans cet établissement :

Pour nous contacter

(613) 933-6817

18267 Hwy 2
Cornwall, ON K6H5R5

Services dans cet établissement :

Heures d’ouverture

  • Mon-Wed: 6 am–8 pm
  • Thur-Fri: 6 am–9 pm
  • Sat-Sun: 7 am–8 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David D 
Évaluation :
1

Very unorganized. Had to go from one place to another and then wait another 20 minutes for person to open up. When we asked for insurance he had to call up someone because he had no clue. We had people waiting to help us move and this took us almost 1 hour of wasting our time. Two days later we go to the U-Haul on Brookdale in Cornwall and there wasn't anyone to Open this location. So I had to call your scheduler who was very pleasant and he forwarded my info to the U-Haul on highway 138. Also this person was very pleasant. But all in all a lot of running around.

BETTY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary a 
Évaluation :
5

Gentleman was courteous, very helpful and informative. Glad we called that location as it was a pleasure doing business with them. I would definitely rent from that location again!

Natalie s 
Évaluation :
3

I don't have issue with the location. It was the only location where I could get the 6x12 box trailer I needed. My cargo pickup point was Winchester, ON. I live about 500 km away. I didn't want to rent locally and use a lot of extra gas towing from Parry Sound. I initially reserved at nearby Russel, ON and the website said there was a trailer there. I was called and told that I has to go to Ottawa to get a trailer. Ottawa was way out of the way. It was by then two late to get a trailer from Parry Sound as the location had closed. I checked my travel route and found two locations in Brockville, ON, one of which was closed on Monday, the day I needed the trailer. I booked at the other location which was open. Again, the website said the trailer was available. I received a text redirecting me to pick up from the closed location. I called and no one was able to solve the problem. I was told I could not check the trailer out using the Uhaul app as staff needed to do the hookup. I finally located and reserved a trailer in Cornwall, which was an hour out of the way. The location did not come up on my GPS and when I called to confirm the address, the person I spoke to had difficulty with English. However, I finally found it. At the location staff did not offer to do the hookup, but did help me when I asked for it. The trailer is very heavy to lift onto the ball. After that I had no issues. The trailer towed well and did what I needed to. Uhaul does have well designed trailers. The website is misleading when it says a trailer is available and it isn't unless the reservation is guaranteed ((Something I have learned from all this). I probably didn't save any gas considering how far I had to go out of my way to get the trailer.

Philip W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A 
Évaluation :
5

Would never return extra equipment again.

Stephen G 
Évaluation :
1

Il n'était pas ouvert il a fallut appelé le service à la clientèle pour avoir plus information

YVES G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy D 
Évaluation :
2

I am in my 60 s the 12ft trailer enclosed the worker told me to go on out start hooking up I tried lifting it was a little to heavy to manouver the trailer on to the hitch. He finally did come out , later that day I drove by & a lady by herself was struggling to hook it up I do not know if anyone helped or not

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice P 
Évaluation :
5

Very positive experience. The young man assisted my husband with hooking up the trailer. He was so kind and thoughtful on both the initial visit and the return. Asking how his finger was as he had injured it the day prior at pickup.

WILLIAM M 
Évaluation :
2

dropped of at 8am and put me down as dropped off at 1pm then added a $30 charge

Michel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan p 
Évaluation :
4

If anything to be able to have the 3rd party dealers/lenders to get all applied rental products for us. The move was great as the 26ft U-Haul was perfect for a couple in a 3 bedroom apartment to move everything exactly perfect, all though we ordered a Appliance Dolly, there was none included with the truck. If i'd of known ahead of time which caused some issues previously and had planned the day with the dolly/truck in mind, i would of went to home depot to rent one lol. 3rd time this happens is why i complain about it.

Sebastien S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin L 
Évaluation :
1

U haul changed my pickup location an i have to s0ent two hrs to collect and have to fuelmthe truck my my cost. When changing location of pickup i was told it will be discounted.

Rakesh P 
Évaluation :
2

The equipment was covered and surrounded by 2 foot of snow. Worst of all the trailer was not equipped with an attached jack. I had to use a bin so that I can manually lift the trailer myself and set it on the bin to allow me to then back up my trailer hitch under the trailer. I found a video on your website on how to hook up to a brake trailer. Step 1 of the video is to raise the trailer using the jack. This trailer did not have one. I pulled my back when I lifted the trailer by myself. Once I placed the trailer on the bin and backed up my hitch underneath the trailer I had to once again lift the trailer and kick the bin away so that I can then lower the trailer on the hitch. This was a 6X12 double axle trailer and it should have an attached jack.

Yves L 
Évaluation :
1

After a $30 can ride to pick up my truck, the Truck inside and in cab was filled with dry mud and debris. Charged 75 for save move even though I told him NO. HE DIDN'T know how to take a cash payment, I told him how. He wanted cash from his ATM, which was out of order. I got anxiety ( 600km journey coming up) He asked me, what is wrong with you? He chucked keys at me.....I don't like this man, he is nasty. I do not appreciate how I was treated since I'm a loyal uhaul customer, not just a one off.

Andrea B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis B 
Évaluation :
2

Couldn't find my reservation when I went to pick up. Kept asking me a bunch of questions to look up instead of just asking me for my reservation number. Told me my furniture pads are in the truck cargo, but they weren't there. Then told me they don't have any. Wouldn't help me when I asked if there was another location nearby that would have furniture pads. Couldn't find my reservation when I dropped off the truck, same scenario until finally I said, dude just take my reservation number and you'll find it right away. I honestly should have smacked my face with my palm. Facepalm!

Patrick D 
Évaluation :
3

Takes to long after you show up with a reservation and gotta go though process again

Brandon C 
Évaluation :
1

Lights could not connect to our vehicle. We had to go buy an extension at our cost on our precious time. Still did not function. One the the hooks on the chains was damaged therefore could not hook it to our vehicle. We brought trailer back and cancelled and I have yet to receive an email confirming this cancelation!! All this in the pouring rain! Terrible experience!!

Sue C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauri N 
Évaluation :
4

some technical difficulties for the attendant linking up to the UHaul website to complete our truck return. But very pleasant.

nancy b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN B 
Évaluation :
4

Change nothing, both the staff and location was perfect.

Marc T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna M 
Évaluation :
4

Drop off was fine

rob c 
Évaluation :
3

We got the information about the change in pick up location just before our pick up time which was somewhat inconvenient but it all worked out.

Leo V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen H 
Évaluation :
2

The person there was not knowledgeable regarding the Kms and had to make phone calls to figure things out. He was not clear in relaying information

Miriam R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renald G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rénald G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John I 
Évaluation :
2

Accept debit payments

Gerben Y 
Évaluation :
2

Truck was not cleaned prior to my pickup… there were food scraps on the floor of the cab and a dirty mask… the cargo area was full of soil, dirt and other small scraps… I did self serve pickup and when it came time to go get my keys I was held up for 20 minutes after completing while the gentleman working figured out what he was doing and finally found my keys.

Laura M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F 
Évaluation :
5

Friendly helpful staff. Easy to access and lots of space to return equipment. Will be my first choice location for uhaul equipment. 100x better than the experience I had with the East end location in Cornwall.

Jeffrey R 
Évaluation :
1

My reservation originally was on Friday.. when I showed up there was nobody there to complete my pickup.. I called uhaul who then sent me to another location 20 mins further away.. I arrived there for my trailer still nobody there.. they then sent me to a 3rd location... which did not have the trailer they were said to have had.. so I ended up having to reschedule the job I was doing .. now instead of having my wife at home to watch our daughter I had to pay for a sitter on Saturday.. I arrived to the scheduled pick up location where they had messed up my reservation again and tried to charge me 400$ for the truck that was supposed to be 150$ .. after a disagreement with the person I was forced to leave as not to miss an appointment I had... then do a 1 hour round trip back while talking to uhaul to fix my reservation.. they were unable to take my method of payment and while trying to take cash out their atm went down which then forced me to again drive another 20 mins further away to retrieve money else where.. upon getting in the truck there was garbage in the cab in the way of empty waterbottles and paper towel stuck in the cup holders from a previous renter.. and the smell of mice urine and feces coming through the heater vents was enough to give me a headache even with the windows down.. when I returned it the store was closed which I knew I had to return to get my deposit back figured I would top up the gas then.. but the tenant insured me he would be putting my entire deposit in the gas tank.. I had to drive down there again and argue with him that it was only on quarter of a tank when I was issued the truck.. and I would top it up to the same amount.. we argued back and forth I put in 30$ which brought it up to a little more then I had acquired the truck with.. worst experience I have ever had when dealing with someone or a company to get a service

James S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis a 
Évaluation :
2

There was a lock on the U-Haul that's had no combination and had to get bit cut off..we paid over $200 for a U-Haul thing's didn't add up and the guy couldn't explain how he can't to that amount..guy was very rude

Krista T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zach V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN V 
Évaluation :
4

I had originally booked my uhaul for pick up at the St. Andrew's location. Upon arrival on the day of my move, the St. Andrew's location was closed. I had knocked on the door despite the fact the sign said closed because I had my rental booked. I was told that they were closed and the site said so aswell. I tried to explain that I had a booking with confirmation and everything and she did absolutely nothing for me. I called around for another uhaul and the only place open was the Esso. When I called Esso, I was told my booking was transferred to this location. I was never informed about this switch which is very inconvenient and stressful on an already stressful day of moving. Never will I try and book a uhaul at the St. Andrew's location again.

Bailey W 
Évaluation :
2

They showed up almost 30minutes after closing. Trailer we rented was buried in snow and behind a van that was blocked in by snow bank. He came out to move van and didnt know how to drive it so I had too. Could only reverse into snow getting stuck. Had just enough room to back truck up to trailer. Tried to show him damage to side of trailer but he didnt seem to care. Called the help center number and they were excellent but this location in question was bad service.

Matthew L 
Évaluation :
5

Everything went smoothly

Martin B 
Évaluation :
3

Ordered dollies and blankets and none were provided.

LISA A 
Évaluation :
4

Nothing, really great the transaction may be completed totally online from home.

PHILIPBRADLEY P 
Évaluation :
1

Was dishonest about the starting miles and gas and when I seen it tried to switch up the blame to me . Very unprofessional not trustworthy and I don't think ill ever use your services again. You have a uploaded copy of my driver's license I want that erased immediately

WAYNE R 
Évaluation :
5

Very swift service.

Muhammad U 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENEEN H 
Évaluation :
3

Broken glass in the back of the truck we had to clean before loading

Steven N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahoor A 
Évaluation :
3

We have mentioned everything as trailer was changed while picking up and even provided hime the changed trailer unit number. But the guy failed to close my contract until Tuesday after I have dropped-returned trailer on Sunday.

PURNA A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda d 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELR H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PERRY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE R 
Évaluation :
4

Drivers door wouldn't unlock from outside, key got stuck in passenger side door. A lot of damage on truck. Was told last minute my truck wasn't available abs had to drive an extra 30miles out of my way to pick up and drop off truck!

Jean-Claude C 
Évaluation :
3

Ensure cleaning/disinfecting completed before next customer. We had to wipe down seats, steering wheel, radio knobs and dash. Unlocking mechanism on outside driver side was not working. Had to unlock passenger side to get in.

G C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranbir S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REDA A 
Évaluation :
5

No issues. At the last minute my son needed a truck and all went smoothly. Person at the pickup was wonderful

Joshua M 
Évaluation :
4

Make sure the trailer is clean and ready when a scheduled rental is made!!!

ALAIN L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristofer M 
Évaluation :
3

It is not about the man at the location - he was pleasant - but I couldn't understand that when I moved from Cornwall to Morrisburg on Nov 28th of last year...it cost me roughly $100. I moved back to Cornwall on March 8th (same distance) and was charged $272. It was something about the gas level he said. Why doesn't a company like UHAUL have their vehicles full on gas when the driver (my son) comes to pick up? I called head office and got attitude there with no understandable explanation again. Very disappointed.

mathieu G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L 
Évaluation :
5

I think I may have been double charged $29,95 for the day rate. Can you review and correct if that is the case. Merci

Margaret A 
Évaluation :
4

Everything went smoothly one thing you have created great internet automation but it takes a long time to process. But I am impressed with the automation indeed. Thanks for asking the feedback. Wishing you a merry Christmas and a happy New Year. Regards. Francois

Francois L 
Évaluation :
2

truck was not clean, fuel cap was open. sticky inside the cab dirty truck had to wait almost an hour to get the truck

DAVID M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMYCHARLOTTE V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don M 
Non les évaluations ont été soumises pour cet établissement.

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