Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I am not a fan of weekday only 9-5 drop off locations. move folks don't move during the work day. I was fortunate that Martina was there just after five on Thursday and let me drop this off otherwise I would have had to travel 15 miles and back the next day to drop.
Douglas S
Évaluation :
2
I could not pick my truck up and there was an 1 hour and a half delay, got transferred to 4 people, I had movers waiting for me at my house that I still had to pay full rate while I was waiting to get by truck. Please advise, very sour taste in my mouth. You can see the conversation call logs.
Charlie P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Fnu A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony B
Évaluation :
5
It was an all around great experience.
Issac S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dione N
Évaluation :
2
With a Sunday drop off, it was difficult to get into the site. No one answered the phone and an access code was not provided in contract. The hours were also not provided in the contract so there is difficult to drop off here.
Douglas M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lauren G
Évaluation :
5
The woman who helped me was fantastic. She knew everything about getting me on the road with my trailer.
JOhn M
Évaluation :
5
Pick-up at Estate Storage was convenient and quick.
Kurt W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Donald L
Évaluation :
3
The Uhaul employees that I have met have been very good albeit busy. Uhaul's business practices stink.. My confirmed reservations are always changed, last minute, and terms are changed as well. Looking at the huge number of emails I got from Uhaul, I ended up with 3 different prices. When I returned the vehicle both Uhaul help center and the Uhaul facility were closed. There were no signs or instructions on where to park or what to do. I had to decide if I wanted to pay money for someone to check my vehicle in after sitting in an unsecured lot for 2 days or use an app. The app took a few times to download, and awhile to work through. I have used Uhaul multiple times and have been left only marginally satisfied each and every time.
joe d
Évaluation :
3
Le client n'a pas laissé de commentaire.
Patrick M
Évaluation :
5
The person who helped us was great during the entire rental event.
JAMES W
Évaluation :
5
Le client n'a pas laissé de commentaire.
James G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrell M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antone P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia M
Évaluation :
5
Self service was very friendly, everything was on point
Brian D
Évaluation :
5
Friendly staff. Organized. Quick pick up and drop off. I even got a cool bracelet that keep me safe on my travels. Merci.
Shannon W
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
5
Le client n'a pas laissé de commentaire.
John L
Évaluation :
5
Smelt like smoke
craig s
Évaluation :
5
U-Haul made it easy to pick up. Made sure everything worked and it was very easy to return.
Michael P
Évaluation :
5
Very helpful
DAVID F
Évaluation :
3
Le client n'a pas laissé de commentaire.
Richard G
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gary W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard H
Évaluation :
5
I was called and offered an upgrade from a 15' truck to a 26' truck, which I accepted. When I was called to confirm the reservation and pick up, I was told a 26' truck was not available. I'm not sure why the upgrade was offered when the vehicle was not available. However, I ended up with a 20' truck that was very nice, mobile check in and return was very easy and convenient and I would say everyone I talked to at U-Haul was helpful and pleasant.
Andrew W
Évaluation :
5
The person that we worked with was efficient, helpful and personable. I would be a return customer because of her.
David B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michele A
Évaluation :
5
I really liked the self rental process
Thales T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan M
Évaluation :
5
Martina went above and beyond to make sure I was set up with the right vehicle and my rental was as smooth as it could be!
Jon K
Évaluation :
3
The location was fine but the process via the app was terrible and I would never recommend any use it.
Don S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Breno B
Évaluation :
4
The tire sensor indicates the PSI for rear tire was very low shows 13 when I was driving in the middle of nowhere. PSI reading for all other two tires showed 54 and 58 and one tire PSI shows 74. The office manager advised me to call U-Haul road assistance snd they were very great assisting me and checking on me and asked if the tire service driver showed up yet. The tire service driver was very kind to keep in touch with me via texting. Yesterday when I returned the van. Thshowed very little of sympathetic about the incident. She said it can happened at anytime.
Marlene K
Évaluation :
5
Nice people and smooth check out and check in
Truck was clean
lawrence B
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patsy S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike T
Évaluation :
3
Fix the app that isn't reliable and crashes. Wasn't able to get the gate code for the drop off
Kyle C
Évaluation :
5
Le client n'a pas laissé de commentaire.
John H
Évaluation :
5
The lady working at the location was the best: polite, helpful and efficient. Je la recommande fortement.
Ahmad M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon L
Évaluation :
5
Thank You <><
Michael K
Évaluation :
5
Nothing comes to mind. Prompt and friendly.
Robert D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andy C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S
Évaluation :
2
The returning was an issue. The gate bar did not open automatically differently from what the office lady told me. I had to ask a favor who was loading to the stroage room, and they kindly gave me the gate access. Very puzzled for 15min.
IN-SOO S
Évaluation :
5
great
Brian R
Évaluation :
5
It was a very easy drop off. The people were very friendly and knowledgeable about the U-haul rental.
HARLAN B
Évaluation :
5
My favorite Uhaul location
NANCY P
Évaluation :
5
Had a 5' x 16' storage unit available when I called. Sign up was quick, explained all the information, and able to come and go to my storage unit 24/7. I lost my keys, and they were able to get a locksmith the next business day, for a reasonable cost. This is the second time using this facility in the last 30 years. Would highly recommend.
Nancy S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hiroyasu W
Évaluation :
5
Le client n'a pas laissé de commentaire.
David R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond O
Évaluation :
3
Train your employees how to be nice to customers. Charlie Brown was great.
MARION G
Évaluation :
4
The only glitch at times was getting someone to answer the phone. Yes during business hours. Everything else was very good. Brad is very helpful and friendly.
Margaret M
|
Expérience générale
Évaluation :
4
Location was totally adequate. We used the mobile check-in/check-out so we didn't interact with any workers. Location was easy to find and the cargo van we rented was excellent. Finding the keys was easy and simple and the key return sign at the front office was super helpful as the app and website glitched.
Christopher S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neerav A
|
Expérience générale
Évaluation :
5
Dropped off after hours. Individual who I spoke to about doing this was great. Gave instructions that were perfect.
Jackie S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas G
|
Expérience générale
Évaluation :
5
Very friendly and helpful office staff!
Mark K
Évaluation :
5
The manager was amazing, she went above and beyond my expectations. Would go back in a heartbeat.
Chris S
Évaluation :
4
Le client n'a pas laissé de commentaire.
raed h
Évaluation :
5
Martina was very good. Great customer service
Brett L
Évaluation :
5
The experience went smoothly from check in to check out. The space to move the trailer around was a little tight but not troublesome.
James S
Évaluation :
5
Estate Storage was great. Their location worked well for us The facility is clean with easy in and out. They have rental trucks as well if you need it. Great communication. The staff is wonderful. Can't ask for anything more. Will call Estate Storage first every time!
Tony S
|
Expérience générale
Évaluation :
3
the app is garbage, everything else about my rental was great but the app itself is something that would prevent me from recommending uhaul to anyone. It constantly gets stuck trying to load things, no progress indicators, bad UI and UX, just all around not a good experience to use
Anthony M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Theodora F
Évaluation :
5
Everything worked out well.
John D
Évaluation :
5
Un service à la clientèle de qualité.
Chung K
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas G
Évaluation :
5
Experience was excellent, helpful and friendly, strongly recommended
Jim H
Évaluation :
5
I love this location, I needed help with the after hours pick up and the lovely lady that runs this location went through all the steps before hand to make it easy for me. I am very grateful for her knowledge and help.
Carole H
Évaluation :
5
very friendly customer service.
Allison B
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B
Évaluation :
5
The staff was very courteous and competent. The truck was available on time. It was mechanically fine. The interior was worn and did not smell so great. Other than the truck being old- it was a positive experience.
GARY J
Évaluation :
5
Pickup and return were super easy to do.
Michael O
Évaluation :
5
The person who checked me in was very friendly, the office was clean and the spacing between buildings allowed for easy access in and out. Very nice location.
David W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Samuel K
Évaluation :
5
Le client n'a pas laissé de commentaire.
klaus k
Évaluation :
2
Office was not open when I went to pick up the trailer at the scheduled time. There was a note on the door telling me to call a number as the manager was elsewhere on the site. I called and he said he would be right there. After waiting for 20 minutes I called again and got the same answer. He arr
RICHARD M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth W
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hyde K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martina W
Évaluation :
3
Le client n'a pas laissé de commentaire.
Steven C
Évaluation :
5
owner/worker was fantastic, can't remember her name. nice professional and knowledgeable
Stephen B
Évaluation :
5
Le client n'a pas laissé de commentaire.
David F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Levi C
Évaluation :
5
Great friendly and professional experience.
Christopher J
Évaluation :
5
Everything was great! Easy pickup and drop off. Martina was friendly, helped us hook up the trailer and suggested alternate routes due to all of the construction in the area. Very pleased with our experience.
Rosemarie O
Évaluation :
5
Excellent work
joseph k
Évaluation :
5
everything worked just fine. would use them again.
Jeffrey R
|
Expérience générale
Évaluation :
5
Have used this storage facility many times. Would highly recommend this storage facility if asked. Thanks again.
Pamela M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Martin C
|
Expérience générale
Évaluation :
5
Great service, the staff are friendly and helpful , and the facility was close to were I was moving.
Donald H
|
Expérience générale
Évaluation :
5
We returned the keys on December 12th. We would recommend your facility to our friends. Merci.
deborah o
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George H
|
Expérience générale
Évaluation :
5
In my 75 years I have rented a few storage units. Estate Storage was the by far the best, I had 4 units at one time, sorry I did not leave a review for each of my move outs, but I would have said the same. It was always clean, no debris laying around and in the winter the snow was always removed in a timely manner. All areas were well lite, and I felt very secure...in fact I conducted many sells on Craig's list because of this security. My costumers felt very good with this and at times rented a very convenient U-Haul to haul away their new purchase. The office was always open 8 to 5 except for Sunday. I had 24 - 7 access which was used at times. The staff was very well trained and always solved any of my problems. Very friendly with a smile and wave when I entered the gate. I would recommend this facility to all especially a friend. Norman Nordstrom 248-704-9924
Norman N
|
Expérience générale
Évaluation :
5
The door latches are tough to open. May want to upgrade them. Thank you for everything!
Denise C
|
Expérience générale
Évaluation :
5
We needed a small storage unit for our son's college furniture when he was between apartments. Estate Storage was convenient, affordable and easy to access when needed. Martina was very helpful when we needed a trailer to move the contents, and she helped us when we reserved the storage unit and moved out. It was a great experience all around. We highly recommend Estate Storage.
Theresa P
|
Expérience générale
Évaluation :
5
Rented with Estate Storage for over 8 years, 3 units at one point. We have always been extremely happy with the facility and particularly the owners. They are caring and helpful and very accommodating. Thank you for a great 8 years. We have relocated and will miss you! Always a friendly wave and smile when we drove by the office on the way in.
SALLY V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary A
|
Expérience générale
Évaluation :
5
It was easy and convenient to rent. Easy to access. Friendly staff.
Scott B
|
Expérience générale
Évaluation :
5
Estate Storage was incredible. I almost did not move they were so nice and professional.
Phyllis J
|
Expérience générale
Évaluation :
5
For over 25 yrs I have had personal files and equipment stored at Estate Storage with the utmost confidence that my goods would be protected. The staff was always ready to help. The inside of the unit was clear and dry and my goods as well. Je les recommande chaudement. The location was excellent and thus I never felt uncomfortable going there on my own. Tony Gallina
PARAMOUNT F
|
Expérience générale
Évaluation :
5
The staff at Estate Storage are always very friendly and professional. Enjoyed their attention to detail regarding the rental process and billing. Very satisfied customer.
JOHN L
|
Expérience générale
Évaluation :
5
Thank you for your support & service all the time! That is very appreciated, the team there is like family and that makes it really special!
Peter S
|
Expérience générale
Évaluation :
5
Great facility, Great People.
Edmund M
|
Expérience générale
Évaluation :
5
I was very pleased with how well kept this complex was maintained. The insect population was kept at bay so that I did not have to ever fight spider webs and spiders to enter my unit. The staff was stable and always professional. I knew them by name. Thanks guys for everything these past 8 years! Kim
KIMBERLY S
|
Expérience générale
Évaluation :
5
Great experience. Easy to work with had a unit for 4 years as well as uhaul rentals.
ALEXANDER N
|
Expérience générale
Évaluation :
5
We needed storage for a temporary downsizing. The facility was friendly, helpful and so easy to work with from moving on to moving out!
Frances C
|
Expérience générale
Évaluation :
5
Nice storage facility and good friendly customer support. I would recommend to anyone that lives in the neighborhood.
Victor M
|
Expérience générale
Évaluation :
5
Great Prices, very friendly staff, always clean and felt safe when I was at my unit.
Taylor B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara H
|
Expérience générale
Évaluation :
5
Excellent experience all around!
Karin M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corry A
|
Expérience générale
Évaluation :
5
Easy & convenient!
Markallen S
|
Expérience générale
Évaluation :
5
NIce place. Used them for years.
Steven K
|
Expérience générale
Évaluation :
5
The 2 staff people I dealt with were EXTREMELY pleasant to work with, especially the woman that helped me close out. I don't normally leave reviews, but she was super nice!
Paul S
|
Expérience générale
Évaluation :
5
Clean, secure, reasonably priced. Good people to deal with. No complaints..........
jeffrey y
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
maureen s
|
Expérience générale
Évaluation :
5
Merci
BONNIE S
|
Expérience générale
Évaluation :
4
The staff were very courteous and helpful. The worse thing I can say is the lightbulb in my unit burned out.(not their fault).
Carleen M
|
Expérience générale
Évaluation :
5
Nice people. FYI-Renter supplies light bulb for unit. Our unit had a 9 ft ceiling and didn't have a light bulb. We always forgot to bring one. Rather challenging when we were in unit after dark.
Matthew M
|
Expérience générale
Évaluation :
5
This is a very well run storage facility
KEITH B
|
Expérience générale
Évaluation :
4
Thanks again for your hospitality
DALE K
|
Expérience générale
Évaluation :
5
Great place
KAREN F
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
