Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
First when I got there...the guy did everything over the phone ( no paper work) the truck had a little under 3/4 of gas, so I told the guy that was present and he told me to take a picture of it( I did, and still have the picture) he stated not to put gas in there because it's has not been fueled anyway! Then they charged me for 20 miles, I only used 8! So I get an email stating they charged me for the gas, when the gas wasn't in the truck to begin with...and I was told not to put fuel in it!!!! I took it back the same way they gave it to me!!! I would never recommend this place to ANYONE! I'm not gonna stop calling til I get my money back!!! Or I'm going to ACTION NEWS!
Joyce D
Évaluation :
3
Over charging for a rental I was contracted too for 48 hours
Kimberly B
Évaluation :
4
It was smooth moving in and out , conflict free and clean .
Dionna W
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Expérience générale
Évaluation :
2
They prey on people in bad circumstances beware
Ebony T
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Expérience générale
Évaluation :
1
The mileage from prior usage was not recorded, and that mileage was added on to my account…. Still waiting for this to be fixed
Marcus H
Évaluation :
5
I was challenged to " come down here and tell me I made a mistake to my face" by Shawn the facility regional manager. When I moved out I had to go buy a shovel to dig my storage unit out from the snow that had been plowed up against all of the garage doors.
thomas c
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg A
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa B
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Expérience générale
Évaluation :
5
Rude, unprofessional, nasty tone and very argumentative customer service. Did not have a good system for taking payments It looks like it's in the middle of the ghetto And the gentleman who stays on the property makes you feel like you feel like it's in the middle of the ghetto. It just kept being a one thing after another because they're automatic payment system is no good and out of date. Can't believe how I was treated from the worker
Erika E
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaShonda H
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNA G
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Expérience générale
Évaluation :
5
Merci!
elizabeth r
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Expérience générale
Évaluation :
5
The gentleman who handled the account was professional and friendly at all times.
Tim P
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Susan S
Évaluation :
2
No one there during business hours. Guy next door managing the storage units told me where to park it and where to drop the keys (sign on door for after hour drop off did as well).
Howard N
Évaluation :
5
The UHaul online system leaves much to be desired. It is very hard to navigate and takes entirely too long to check out and get the keys and also to check in when finished moving.
shely k
Évaluation :
4
Le client n'a pas laissé de commentaire.
matthew p
Évaluation :
5
Nothing at all. Service was perfect
Kameron S
Évaluation :
1
Le client n'a pas laissé de commentaire.
Sharmika D
Évaluation :
2
The location is filthy and no one answers the phone. Also they charge you for 2 days even through they close early and you place the key in the drop box.
Kaci A
Évaluation :
5
Worked with a U-Haul storage before but unfortunately I was not ready to move this week but I will come back in the near future
Octavia F
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Réservation
Évaluation :
3
Attendant was really friendly.
Lauren R
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Réservation
Évaluation :
1
Coming from out of state I didn't think to google what the place looked like. It's not in the best neighborhood and it looked like a whole in the wall. I'm sure it's somewhat safe though.
Stephanie H
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Réservation
Évaluation :
1
This reservation was cancel. I went up to the business and no one was there. They claim they were at lunch, but they should had a replacement there until lunch was over.
vickie p
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Réservation
Évaluation :
4
Le client n'a pas laissé de commentaire.
Allison R
Évaluation :
3
This Storage unit was canceled.
Pamela N
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Réservation
Évaluation :
1
I'm giving this review a 1 star, because after I moved my stuff out of my apartment ,I got to the storage facility the computer system was down and I couldn't put my stuff in storage. So disappointing
Carla W
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Réservation
Évaluation :
1
The agent was very unprofessional
Juanalicia H
Évaluation :
3
The truck was not clean when I picked it up and the furniture dolly I ordered was not in the vehicle. I tried to call them after I noticed these things during their normal business hours and nobody answered. So I called customer service and they refunded my money for the dolly.
Dwayne W
Évaluation :
2
The U-Haul I received hadn't been cleaned out prior to me receiving it. It had a wooden entertainment center on the back that cut my brother's hand and three pair of pants in the driving area. The day I rented the U-Haul it was raining and it only had one windshield wiper.
Alicia R
Évaluation :
5
The gentleman in the office was great. He knew me by name and always presented himself professionally. The storage price was reasonable, the location was well lit, and convenient I would recommend.
samantha k
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Expérience générale
Évaluation :
4
This place is Reasonably priced. The people were nice and worked with me! I would recommend this place to others.
SALENA R
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Expérience générale
Évaluation :
3
The young man that worked there was awesome the truck was very raggedy sounded like the whole bottom was about to fall out.
Latricia N
Évaluation :
1
No storage spaces were available and also your whole entire systems were down so the Male that was there told me that the whole entire systems were down and he couldn't rent any units to me.
Venis T
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Réservation
Évaluation :
1
I did not get a chance to utilize the facility because the computer was down and that guy couldn't pull up my reservation I had all my stuff on my rental truck ready to unload I was very unhappy
Steven W
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Réservation
Évaluation :
1
Manager cursed me out thats why i left
HAROLD D
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Expérience générale
Évaluation :
3
People were nice and truck was ready. Although when I returned the truck, the starting mileage was not correct so the bill was way too much. I'm glad I took a picture of the odometer before I started out. The clerk was pleasant and made the proper adjustment.
Evie Z
Évaluation :
5
Guys were super efficient and pleasant
Tunisia N
Évaluation :
5
Nothing to improve. Customer service was immaculate
Jelisa T
Évaluation :
5
The service person was very rude and unwilling to listen me the customer. .The location was and is very convent but Gary H. WAS VERY UNPLEASENT .I was there April 7th 2018 .
joan j
Évaluation :
4
The place we originally rented from didnot have our truck and told us u-haul was a joke. They turned us away even though we had a confirmation number. We had to go to another location, they we fine but is was a hassle and it put us behind schedule
John s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathryn S
Évaluation :
1
The worker was very rude and the computer was very slow and the customer behind us began to make rude comments about us like it was fault it took over 25 mns to check in. It was not clean at all either. I will say though that the several calls I made into uhaul customer service was excellent.
avalon d
Évaluation :
4
Jack was nice and helpful
Privacy R
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Premières impressions
Évaluation :
3
Reserved unit online. Called day B4 to verify and they didn`t have the unit. No one called to say the did not have it. Plus rep said they had water damage
Privacy R
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Premières impressions
Évaluation :
3
The storage unit itself was fine what was to be expected the customer service and assistance was very good. Appreciated all their help.
Privacy R
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Premières impressions
Évaluation :
5
Good and fast service
Clean environment
Privacy R
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Premières impressions
Évaluation :
1
Horrible
KYREE S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff C
Évaluation :
5
Le client n'a pas laissé de commentaire.
karen a
Évaluation :
1
I will never in life rent from y'all again y'all charge me for something I didn't ask for y'all sad
CHARNELLE J
Évaluation :
4
Le client n'a pas laissé de commentaire.
Corey R
Évaluation :
3
I was told I had 750 miles but you charged me overmilage after 216 miles not fare
fred k
Évaluation :
3
Keep a supply of appliance dolleys (sp?). They had none for me and I reserved truck and equipment a week in advance.
Johnnie H
Évaluation :
3
The service was good.
Privacy R
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Premières impressions
Évaluation :
1
Called number after 5 woman told me 10x15 was available which was a lie Wasn`t their fault b/c this company n another are linked the other company cannot see their unit inventory list.
Privacy R
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Premières impressions
Évaluation :
1
Uhaul would not honor coupon given by U Haul corporate. After paying for truck, I called u haul and still didn't get answer.
PENE O
Évaluation :
3
The truck had garbage in the front; prior user left the truck messy.
BRIGITTE B
Évaluation :
4
Uhaul could serve a free cup of coffee.
jill m
Évaluation :
5
The gentleman in the office was very pleasant and knowledgeable. The property was easy to find and I would recommend to anyone.
Privacy R
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dave F
Évaluation :
5
Le client n'a pas laissé de commentaire.
LaShandra J
Évaluation :
4
Staff was very helpful and friendly. Only thing was that we needed a lock, the facility usually sells them but was all out so I had to purchase one from somewhere else.
Privacy R
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Premières impressions
Évaluation :
3
I would suggest that this particular location allow you to be able to drop off the vehicle at a nearby location other where it is picked up at. This was a bad experience for me because i was told that i can drop it off at another location. But once i arrived to pick up the vehicle, i was told that i couldn't drop off at a location nearer to me or that the price would change drastically. Please change that policy to help accomodate the customers.
Ezabarin M
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARRIE M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nacola D
Évaluation :
5
Jack was so friendly,made the whole process easy and it only took him a few short minutes. Thank you Mr.Jack!
Krystal P
Évaluation :
3
THE MAN WAS VERY RUDE AND UNPROFESSIONAL! HE SAT AND ATE THE WHOLE TIME WHILE TALKING TO ME. I WOULD NEVER RENT HERE!
Privacy R
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Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
frances h
Évaluation :
5
Everyone here provided great customer service.. The African American gentleman made it a very enjoyable experience
Shawna B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe L
Évaluation :
1
I didn't even rent a U-haul nor is my name Aaron. Please remove my email address from your systems.
AARON V
Évaluation :
3
Storage unit was available and as expected
Privacy R
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra P
Évaluation :
3
Nice unit, I would of liked a larger unit though. I was never contacted as they say I was going to be. So now I am waiting again for larger unit.
Privacy R
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Premières impressions
Évaluation :
2
I received great service when checking in to pick up my vehicle but poor service when trying to receive my receipt for my U-Haul.
This was from two different workers at the storage facility.
BRANDON B
Évaluation :
3
Clean out the vehicle and use air freshener as the inside of the vehicle smelled really bad.
Melanie V
Évaluation :
1
Stop stealing people money
ADRIAN B
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michelle M
Évaluation :
5
The overall experience was excellent. The gentlemen in the office were super nice. The truck was clean, we had no problems with the truck. And we somehow got a small break on our extra mileage. Would definitely rent from them again :-) Gary the rep that helped me find a deal on pricing was also part of equation. Very glad I called to ask about locations because he explained the round trip was better than renting one way for my trip. Very Thankful!
donna r
Évaluation :
2
I had a very very bad experience I didn't get the truck until almost 2:00 and then the place was close
Gregory C
Évaluation :
3
Gary was very helpful getting it all set up for me. The unit was exactly what I expected.
Privacy R
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
denise s
Évaluation :
4
Guy was pretty nice. Fast and efficient. Clean.
Privacy R
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
lanny H
Évaluation :
2
Very unfriendly. We had questions about the truck and were treated as though we were a nuisance. The employee left us at the truck after looking at it with saying anything to us. We had to go out of our way to get the truck and then were not given the appropriate mileage to compensate for the extra drive. Truck did not start with the amount of gas that paperwork said it should start with. Employee made a note on our paperwork about telling but didn't note anything in the computer and we were charged extra for fuel at drop off.
Martha h
Évaluation :
2
Manager nasty attitude, area it not neat
Privacy R
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.
