Customer Reviews for Evansville Auto Care
(Concessionnaire U-Haul dans le voisinage)

205 évaluations

1700 N Burkhardt Rd   Evansville, IN 47715

(812) 473-7850

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/7/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(812) 473-7850

1700 N Burkhardt Rd
Evansville, IN 47715

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/7/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Gas tank was below empty, there was supposed to be 1/4 tank, thought I was going to run out of gas before getting to gas station

LARRY C. 
Évaluation :
5

This was the easiest drop off I have ever had I will be using this Uhaul location again in the future

KRISTOPHER K. 
Évaluation :
5

I am terrible at backing up with a trailer attached. The employee working there was nice enough to do it for me and I really appreciated that.

DANIEL A. 
Évaluation :
1

The location said it was open until noon today. Knowone was there. Had to set on the phone with customer service for 30 minutes to get it dropped off. The parking for the trailer was inadequate.

SELENA C. 
Évaluation :
5

There was minor damage on the doors of the trailer when I picked it up. The young man (he was very nice and efficient) told me that the damage had been noted. I never saw where it was noted.

Larry O. 
Évaluation :
5

Very satisfied with our “uhaul” experience!

Jon J. 
Évaluation :
3

I never received a conformation on my drop off date and i am very irritated at the fact i am charged 400$ for a trailer with a faulty light system and a non working brake system. I am never renting from uhaul again the trailer limit is 55 mph i couldn't go over 40 without it swaying with or without a load.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
5

Every time i get a u haul it never has the extra things i pay for in it.

CODY P. 
Évaluation :
5

Excellent customer service.

LARRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY F. 
Évaluation :
3

My main complaint is the truck that I rented transmission is slipping. I was not aware when I ordered 15' 3-4 ‘ was over top of cab so I ordered to small of a truck.

chris L. 
Évaluation :
5

Excellent service à la clientèle. Vehicle very dependable, easy to access road at location, Jason the owner was friendly and Professional.

GILBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

The physical location was fine. UHaul, however, puts a charge on your card, then at sum point removes it, then send emails threatening collection if the Bill isn't paid in a few days. And adds 30$ late fee if you don't. Seems like a scam to me.

Robert S. 
Évaluation :
5

Great customer service, great overall experience.

DOMINIQUE M. 
Évaluation :
2

The dolly was to small for my van

MALIK C. 
Évaluation :
3

We were charged for equipment that we didn't actually rent or use

Jeffrey B. 
Évaluation :
3

I signed up for the 14 $insurance plan on our uhaul and when I got the receipt, it charged me the 28 $fee instead. I tried to call but was put on hold for so long, I ended up having to hang up. I have not been able to get this resolved yet because of this.

Christina H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULLAH AHMED-A S. 
Évaluation :
4

I requested an appliance dolly and got a regular dolly. I requested 12 pads and got 10 pads. These are small issues and we were able to work around them, but wanted to point them out for future reference. Also wanted to mention that the agent was sick and he called me early and had the truck ready early on the day of scheduled pickup...appreciated that greatly!!! I would use this vendor again!!

Ennis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Friendly and efficient. Nice job!

Donald T. 
Évaluation :
5

I am extremely satisfied with my overall experience with U-Haul.

Kedonne L. 
Évaluation :
5

No issues there.

BRIAN D. 
Évaluation :
2

It was a few trucks just sitting at a repair shop. When trying to check in on the app it was very difficult. I tried to go inside but the guy had same issues and could not get me started. After trying to use the app and get checked in I tried to show damage pictures but it just jumped past that after 1 picture that I'm not sure even got loaded. I was instructed to get key from lock box yet when I put code in the lock would not open I had to go back and get key from guy that was in the shop. The truck had dirty and old mud on ramp and back end of truck. There was also a hairbrush in the front cab on passenger dash. Very very very disappointing pick up experience and I was lucky someone was there to help or I would not have gotten truck. I will not use them again or ever recommend someone have that experience again.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth C. 
Évaluation :
5

Inventory control needs improvement. Trailer was not available at my desired pickup point.

Ronald J. 
Évaluation :
5

Very easy drop off.

Tamara F. 
Évaluation :
5

The gentleman was very helpful

Joseph R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

Very helpful couldn't ask for better customer service

JEFFREY M. 
Évaluation :
5

Process was easy - both pick up and return. All questions we asked were answered thoroughly and friendly. Excellent customer service!!

Tina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel I. 
Évaluation :
1

You guys charged me 97 $for renting a u haul for literally 4 hours. Never will go with guys again. Over priced and then I was charged on gas because nobody told me to bring it back filled up.

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunsarrae R. 
Évaluation :
5

Very friendly/ accommodating; will definitely use this service/ location on next project.

Christopher S. 
Évaluation :
5

The staff was very helpful

shanay N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY F. 
Évaluation :
4

Truck was filthy at pickup. Had food all over floor and trash inside. Gas tank was on half.

Bruce M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Everything was completed and handled professional!! Thanks for the great service.

SHERRIE O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rod M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison G. 
Évaluation :
5

Rental was great. Jason was very professional, accommodating to my needs and friendly. Will definitely use this location again.

James H. 
Évaluation :
3

I had purchased a bag for a queen size mattress and the location did not have any bags. I was told I could pick it up at the drop off location.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debbie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carli K. 
Évaluation :
2

Place was closed the sign out front was so small I passed it twice had to do two u-turns and no direction on where to park the truck. For the money I spent between the packaging and the truck I'll find somewhere else to go next time. Very unacceptable.

james F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M. 
Évaluation :
5

I have never been more satisfied with a location or the employee who helped us. He was very efficient and polite. Had no issue at all. Glad I came to this location

Cynthia H. 
Évaluation :
2

I was sent to this location because the truck at my nearest location wasn't returned. The truck was so low on fuel I had to drive straight to the nearest gas station.

Kevin K. 
Évaluation :
1

Had to wait on service and the truck was extremely dirty.

Amber J. 
Évaluation :
1

I've used other uhaul locations in the past with no problems. I did register online and get some information there, but this place just took some information about my license and handed me the keys. I added an additional driver and they didn't even look at that driver's license. They didn't explain anything about the truck. I had to ask if I was supposed to fill the gas tank to where it was originally when I returned it. I took a picture of the gas level on the dash when I left as I had nothing written down to say what I should fill it to. They had trouble printing my receipt and said they would email it to me. I never got that email. They were supposed to credit my card for a gift certificate they couldn't figure out how to run and they did not do that. I contacted Uhaul and they are fixing that part. A backup light was out on the truck. A dolly was left in the truck that I did not rent (a bonus, but it shows they didn't check the truck). They told me they were resetting my appointment time when they tried to run the gift certificate, but that never showed up on any documentation either. I finally got a receipt because I asked specifically for it when I returned the truck and the guy found it still sitting on the printer. Overall, I was very unimpressed with the way things are handled at this location and I am glad I never took my car there to be serviced. I have heard the actual Uhaul Riverside location in Evansville is good. If I rent again, I will go there.

Jessica H. 
Évaluation :
3

Can't say the location is clean and inviting it's a service garage but otherwise ok

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Check-In mobile/online did not work. It would not get past the location requirement. Tried on 2 different phones, both had location services on. Tried on different apps and websites. U-Haul app would not work.

Brian S. 
Évaluation :
5

Just keep doing what you are doing. Thank you.

timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george P. 
Évaluation :
1

It was cluttered with other vehicles that they do work on there. Hours were listed wrong on the website. They told us to just drop it off anytime.We actually backed into one of the vehicles sitting on their lot when we were trying to turn around and had to file a claim with our insurance.

Rhonda R. 
Évaluation :
5

It is not clear where to return the keys outside of business hours via Truck Share 24/7.

Bernard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer F. 
Évaluation :
5

Great service, easy to deal with, good location for me.

Lancesa C. 
Évaluation :
5

No issues with drop off. Quick and easy.

sue R. 
Évaluation :
5

The owner was very informative and staff very helpful and kind Improve nothing It was great.

Greg B. 
Évaluation :
5

Very helpful and considerate

Susan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joyce P. 
Évaluation :
5

Before renting, the owner, Jason Stills, let us go into all of the vehicles to make sure we had the one that would be the best for us. Later, he set up the booking over the phone and made sure it was there for the holiday weekend. When we got there, the truck was cleaned out and ready to go. They parked it in the front so it was easy to get in and out of the lot. Jason personally went over everything with the truck before we left. He was very patient and answered all of our questions. Great customer service; courteous, professional and pleasant. Clean shop. Vehicles in good condition. Nice selection and conveniently located.

lisa K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
4

No complaints but the location is on a high traffic road so getting out with a trailer is tricky

richard G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kathy B. 
Évaluation :
5

Quick service, would rent from this location again.

Jim D. 
Évaluation :
3

I have nothing to suggest.

Kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben P. 
Évaluation :
5

Was perfect people very friendly.

Melody L. 
Évaluation :
1

It wasn't explained to me the hefty fees for not putting gas in the truck and only using a quarter of a tank and being charged 70$ penalty

Len K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

becky B. 
Évaluation :
5

great rental fast clean and convenient

KEVIN S. 
Évaluation :
5

Helpful staff, easy to get too, and quick.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha S. 
Évaluation :
5

Jason was super helpful and laid back! He let us delivery our tow dolly a day early so we could unload the truck easier and even parked it for us. The best UHaul location and customer service we dealt with the entire trip.

Natasha S. 
Évaluation :
5

Manager very pleasant and easy to deal with.

JOHN K. 
Non les évaluations ont été soumises pour cet établissement.

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