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CHRISTOPHER G
Customer Reviews for Evansville Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff was excellent, patient, and professional.
kaci rClean out the trucks and include everything the customer paid for.
Travis PI dropped off after hours, so no one was there.
Clarence SVery clean vehicle. Great gas mileage for this large of truck. Very friendly rental agency personnel.
David KIt was the roughness running truck I have rented , plus a very bad exhaust leak !!! I only drove 3,2 miles !!
Patricia MDropped it at wrong location. Steve could not find it. Took a couple of days to locate it. He was very professional.
Richard KThis is the 3rd time I have rented from this location. Stephanie is very professional, and outgoing. The equipment is well maintained and clean. I highly recommend this location for your moving needs.
Gilbert TVery helpful when open!
James WReservation #97468865 John C. Morris Custom Kitchen & Bath 3477 Forestdale Dale Dr. Newburgh, In. 47630 dezigns4u@gmail.com When I picked up the truck it only had a 1/4 tank of gas. When I replaced the fuel I ended up putting a 1/2 tank of gas in it because there is no way to see a guage. Also, It would help if there was a note that stated the gas tank size. I asked for a credit at the rental place and she called the company but I havent heard back. If I dont get a reasonable credit I am going to have a problem with that.
John MI will never rent from anywhere else from now on . U-Haul is the best
Hichem BI was charged for gas when I left the truck with more gas than what it had originally. I will be calling and getting my money back for the gas I didn't use. I have photo proof with time stamps
jacob bWe would recommend this location if it is near the friend needing one.
JOie VI thought the staff was extremely helpful and kind. Thank you all.
cody bIt would be so nice to have a U-Haul pick up place in Princeton, IN that has this size of truck. I rent this size truck once a month and usually I rented it from Memmers in Princeton until you took the truck away so now we have to drive to Evansville and get one which cost us so much more and we are a non-profit organization who really can't afford all the extra cost. PLEASE PUT A TRUCK BACK IN PRINCETON
Ocia PVery accommodating!
PATRINA HStill very upset with my experience with u haul. Won't be using or referring again. But the drop off location made it super easy and was a relief. I dropped it off and that was it. No miss no fuss
Alec KI returned trailer early. I asked if they needed my name she shook her head no. I haven't had a problem in the pass with uhaul not scanning in the return. So I walked away. So now I have a bill saying I returned it late. Dealing with that now.
Margaret AVehicle was 24/7 share howver was not available at reservation time. Vehicle was muddy inside and very dirty.
Marc FVery helpful allways with a smile pleasure working with you !!!!
james aThe rental process was smooth, and easy.
April CMake sure the box doesn't leak and the moving blankets are dry. This was the only problem. We didn't use the blankets but they were used to dry up the leak by someone prior to or rental.
William MThe owner was friendly, knowledgeable and assisted with hookup and emailed all safe and ready to travel.
Samuel BI would stop using location
charles sStephanie in office was very helpful and friendly..
Patti HI was 100 % pleased with the service I received at both the pick-up and drop-off locations in Indiana and Texas. I would wholeheartedly recommend either of those locations to friends. However, having to deal with the U-Haul website and (as a result) actual U-Haul personnel was a totally different story. I had originally reserved a U-Haul truck at your location in Boonville, IN. The day before my pick-up, I received an email from U-Haul that my pick-up location would actually be in Evansville, IN. That's no problem - except for the fact that when I logged into my U-Haul account to try to resolve the situation, it still indicated I would be picking up the truck in Boonville (!!!). I made the mistake of calling the U-Haul number (1-800-GO-UHAUL) and then had to deal with a 'Customer Service' (and I use that term VERY lightly) rep who was rude, somewhat confrontational, and totally and completely unhelpful. When I questioned which location I would be picking the truck up at, she informed me that I had received an email from U-Haul when I made the reservation that I would be picking up the truck in Evansville, not Boonville. That is totally & completely untrue; I DID receive a vague, non-specific email which told me that someone from U-Haul would call me the day before my pickup to finalize location and time. Regardless, when I contacted the actual Evansville location, they were able to straighten out the confusion caused by your website (and your 'Customer Service' rep). During the trip, I ended up interfacing with individuals at three of your locations and, when I told them about my difficulties in dealing directly with U-Haul, they all agreed that I should avoid using the website in the future (because it results in a multitude of booking errors and mistakes similar to what I encountered) and also avoid calling U-Haul (because of the unhelpful CS personnel which you employ … again, similar to what I encountered). They recommended I should call the individual locations directly in the future …… which I will certainly do in the case I ever have the need to rent from U-Haul again (hopefully not).
Rodney SIt was so easy and cheap to get a uhaul!
Sassy PVery crowded lot
John FIt is a car repair business but the employee came out from working on a car to accept the Uhaul. He made it very simple to return the truck.
janet kPick up and drop off process was not convenient. The app and website were not working which caused me to wait 90 minutes both times. Customer service was nice, but it should have been handled better by just checking me in themselves quickly instead of trying to get the website/app to work.
Matt MLocation was great and helpful. The 800 was difficult to work with.
Lauren BHave equipment available such as a dolly especially when reserving far in advance.
Cathy MWe returned the truck the same night. Took a picture but the link wouldn't work. We were probably charged the extra $20.
Kaci MBest u hail location I have ever visited, went above and beyond.
DAVID HInside unit was dirty. Overall condition of vehicle was rough but ran and drove good. Would rent again zero problems.
Mitchel l