Customer Reviews for Evergreen Trailer Sales Inc
(Concessionnaire U-Haul dans le voisinage)

171 évaluations

569 S Erie St   Mercer, PA 16137
(N Of I-80)

(724) 662-3571

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(724) 662-3571

569 S Erie St
Mercer, PA 16137
(N Of I-80)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
1

No one was there, I had to hook up myself. Phone number was disconnected. Called U-Haul and was given the okay to connect and use as I paid for it.

Todd V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene P. 
Évaluation :
3

I tried to communicate to the drop off location in Falls Creek Va that the truck needed maintenance. Front end was loose and truck wandered. Makes a very tense drive when having to counter steer constantly. My guess....tie rod ends. ? I drive truck for a living and it is a very common easily repaired problem. Can also be dangerous. No one At the drop off end seemed to care and the truck was scheduled to go out again right away. Week spot in the company's safety program. Probably go back to Penske next rental. Thanks for asking though. Good luck.

Michael B. 
Évaluation :
3

The truck was clean but the engine really strained even going up minor inclines.

John S. 
Évaluation :
4

Nice local location. Very helpful

PAUL EDWARD A. 
Évaluation :
4

The truck had a drive train "clunk" forward to reverse and reverse to forward as if a universal joint was gong bad. Also noisy drivetrain/ trans when decelerating which also could be a u-joint. Was afraid of breaking down short of my destination.

David C. 
Évaluation :
1

Pickup before they opened and when we returned it he didn't know were. Only had it for 2 hours.

Bruce B. 
Évaluation :
1

The guy showed up 30 minutes late and said “you're lucky I showed up at all”. Zero professionalism... I would not go back here.

Lauren U. 
Évaluation :
3

The Truck 24/7 app did not work well. U-haul needs to make it very clear that customers must arrive at the pick up time, not after. Pick up ended up taking almost an hour after being on hold 45 minutes, after midnight, in the rain.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
1

The attendant was actually efficient, fast, helpful and courteous. The facility is lacking in organization, difficult to walk through.

JOSEPH F. 
Évaluation :
2

Store closed and posted phone number was disconnected. Very poor service.

L M. 
Évaluation :
1

The location looked like a dump site and not clean at all afraid of cutting myself or getting nails in tires just needs to shut down thats how bad it looked

Aaron J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Benjamin F. 
Évaluation :
4

S.O.

Cyndell K. 
Évaluation :
4

They do not come outside and help at all. The tire was dry rotted and flat. I don't think they check the trailers when they come in.

Kevin L. 
Évaluation :
1

Have the truck that was promised available...I am a real estate agent with Berkshire Hathaway and sell 15 million a year ...I will never recommended u haul

Brian N. 
Évaluation :
1

Had a scheduled appointment there and nobody was even there property was a junk pile had to wait for somebody to show up and somebody finally showed up and said he hasn't showed up yet and we said no the place was still locked up totally unhappy with service what a dumpheap

karl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH G. 
Évaluation :
3

The location went out of his way to help me get the trailer I wanted but when the trailer was delivered to him it was not the trailer I had wanted. The size was right 6' x 12' but it did not have a ramp. The owner of the location was told it would have a ramp but when he got it, the trailer did not have one. The owner was able to help by letting us use some removable wheel ramps which did work. But we were disappointed that we did not get the trailer promised. It was not the owner of the location's fault.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDY F. 
Évaluation :
5

The guy was great and really helped to minimize costs!

raneisha P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Al K. 
Évaluation :
1

Rented a 6x12 trailer , had to hook it up by myself and no check of lights or safety chains were performed by U-Haul rep.

Gregory F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
2

The truck was 2qt low on oil and shake really bad at 65 MPH.

TIMOTHY H. 
Évaluation :
1

Customer service at this location was the very poor. I would not recommend this location to another customer. The equipment I rented was in bad condition. The truck battery died overnight and I had to jumpstart the truck in order to be able to use it.

Connor D. 
Évaluation :
3

Arrived at my requested pick-up time at 7 am. Was told to wait till 9am for the scheduling department to open up to be allowed to get the keys and get going. You know, why send a confirmation if that time isn't available? People plan there days and weeks around this one day to move and 2 hours is a decent chunk of time of wasted daylight. Very poor handling, pretty unsatisfied.

David U. 
Évaluation :
5

Evergreen trailers is the best!! Every time I need a Uhaul, they have one! Thank you!!!

FLYNN TIRE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jay P. 
Évaluation :
5

the service was great.

Lorrie D. 
Évaluation :
1

This location did NOT put that I was dropping truck off at the location that was close to where I was moving. this resulted in me paying ALOT MORE for the truck rental. Corporate will know about this.

LAWNY S. 
Évaluation :
5

Nothing to improve from my side of it. The guy was kind ,courteous and polite!

LESLIE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jarrod C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
2

It was the only game in town so I had to use it.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah P. 
Évaluation :
1

I had a truck reserved for 9a.m. The person didn't even show up to open the business until 9:25. There was no greeting, no welcome so I stated my business that I reserved a truck. I was disrespectfully told to HOLD ON A MINUTE. You see, I was interrupting his coffee and breakfast he picked up on his way to being late for work. Once he got the computer fired up and found my reservation he asked what else I had ordered besides the truck. I said 2 dozen moving blankets/pads, a dolly, a furniture dolly and the insurance coverage. He said well what's an fm or an FD? I said I had no idea and he rolled his eyes and commented under his breath. Finally he got the truck and said for us to meet him outside and he would get the equipment. He went to get the blankets/pads from the shed that had been left open all night in the rain. I said I don't want wet blanket....I'm trying to protect my furniture, not damage it. Fine he said and opened a couple trucks that had been returned and got blankets out of those....there weren't enough so he threw some wet blankets in too. Then he proceeded to talk down to us and say....see how these blankets are folded? They need to be folded EXACTLY like this or I'm charging you 2,00 $ a blanket. The sign in the truck says please fold the blankets...it doesn't say how EXACTLY they should be folded. The truck had old coffee cups in it, the back had to be swept out before we loaded furniture. I returned it in the same condition it was given. The entire experience was so unprofessional and I actually walked away feeling degraded. I also asked where the key drop off was because I would be returning the truck late at night. He said there are signs...you will find it. WOW What a shame. That business has been in this town as long as I can remember...never did I dream it would be a huge mistake to use this place to rent a u-haul. I will never give them repeat business (unfortunately I have to rent again to finish my move) nor will I recommend it to anyone....I will instead tell them of my experience and they can make their own decision.

Rebecca B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

allan H. 
Évaluation :
2

Correct store hours from 2 pm to 12 noon on Saturday .Shop took rental information such as date of birth,credit card , and driver license data over the phone and advised they would leave the contract inside the trailer. They failed to do so and I had to call Uhaul to get a copy of my contract emailed to my phone.

Robert K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

We we're very satisfied with our experience.

donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy S. 
Évaluation :
1

Made reservations over internet when I went to pickup they didn' have the trailer I ordered had to travel back. 15 miles to get the right trailer

FRANK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
2

This was a drop off location , no one was there

Debbie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew G. 
Évaluation :
5

Always friendly

MARK N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLiff T. 
Évaluation :
5

Great service

mark N. 
Évaluation :
1

Time it took to get was poor, my reservation was cancelled for some reason I was charged wrong mileage price

Jonelle H. 
Évaluation :
4

Car hauler was not available when I arrived. Counter person quickly started calling multiple people and found one nearby. Slight delay, but great service !

Bryan S. 
Évaluation :
2

HAVE AFM'S CHECK UP ON THIS DEALER AND MAKE SURE EQUIPTMENT IS IN GO WORKING ORDER AND READY FOR THE NEXT CUSTOMER

Paul G. 
Évaluation :
5

Nice place

mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve H. 
Évaluation :
5

Warm an inviting

mark N. 
Évaluation :
5

Super friendly place

mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM M. 
Évaluation :
4

We rented a trailer and stand to put the trailer on would have been nice so we could have unhooked the truck from the trailer to load the truck

TERRY LEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desta C. 
Évaluation :
5

Nice drop off

mark N. 
Évaluation :
5

zero issues

FRANK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD EDWARD K. 
Évaluation :
5

Chris showed up on Labor Day so I could get an auto transport. He went above and beyond to help me. I very much appreciate it.

Marco B. 
Évaluation :
5

Rear door or trailer was very difficult to open and close. At one point it got jammed and wouldn't move. This is not the locations fault

Chris H. 
Évaluation :
5

Lots of room. Easy drop off

mark N. 
Évaluation :
5

Very nice people

mark N. 
Évaluation :
4

that would depend on customer, was fine for me

joe S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTOPHER LEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
4

All in all, a very good experience.

Mercer C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
5

The customer service at this U-Haul store was above reproach. I would absolutely recommend this site to someone.

GABE P. 
Évaluation :
1

I will never rent a u haul again because I was over charged and deceived by the company!

KATHLEEN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YEVGENIY S. 
Évaluation :
4

We dropped it off when they were closed; therefore, we did not talk to anyone.

Elizabeth S. 
Non les évaluations ont été soumises pour cet établissement.

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