Évaluations des clients Evergreen Tropical Food Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Evergreen Tropical Food Mart

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Monica G.
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I was charged for blankets that were not provided. I notated it but was charged

Toyin A.
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The person who manages the location is very respectful

MARGUERITE L.
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Le client n'a pas laissé de commentaire.

AbiYah Y.
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Clean rear of truck. There was a box spring left inside of the bay that I had to store and return in order to move. Also the gas tank was under a half of a tank, but the agreement a listed over a half of a tank (shady practices).

Afolabi O.
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Le client n'a pas laissé de commentaire.

EMMANUEL T.
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Le client n'a pas laissé de commentaire.

quaterris R.
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I was charged 3 different times for this ONE rental. Yet, I was emailed ONE receipt with one price. What are these other 2 charges? Why?

Timothy N.
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THIS LOCATION STOLE MY CREDIT CARD INFORMATION. I had to receive a new card after their partner store under the SAME NAME tried to charge me over $6,000 on my card! We will rent Penske next time because of the interaction at this location. It also smells horrible inside and their customer service was AWFUL.

Meridian B.
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Le client n'a pas laissé de commentaire.

DAVID G.
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Le client n'a pas laissé de commentaire.

HENRY D.
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They didn't have the truck I reserved, in was forced use a larger truck whcih cost more.

Catherine H.
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Better customer service.

Deante J.
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In everything! A FUCKING shame! I will never again! Use uhaul services! You guys FUCKED me over on my reservation from July 23 that I booked for 08/29/2020! Then gave me the run around!! Held me up! Customer service hung up on me 3 times! Talk to a lady in customer service he attitude was nasty!! Nasty ass BITCH!!! You all didn't even confiscate me at all!!! For the inconvenience!!! NEVER AGAIN!!!! HORRIBLE IN THE ATLANTA METRO AREA!!!!

Rita F.
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Le client n'a pas laissé de commentaire.

neanza T.
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Le client n'a pas laissé de commentaire.

Gayle J.
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Have someone available so you don't have to wait so long.. Thanx

Jacaline R.
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Have the truck cleaned to begin. My belongings got dirty! The truck smelled like fish just like the store I rented it from as if they used it for personal use. The guy was rude as well.

Wendell G.
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Make sure u refund the person that didnt use all they miles they paid for

Eric T.
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Better dolly

Adrienne D.
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Reduce wait time

wade S.
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Was over charge and now having to fight to get my money back

Melesa P.
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Horrible customer service, very rude and disrespectful

andrew B.
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Le client n'a pas laissé de commentaire.

Milton C.
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The owner was curious, professional and friendly. I experienced everything that I expected from U-Haul service centers...

Lori V.
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Le client n'a pas laissé de commentaire.

Erica Q.
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Le client n'a pas laissé de commentaire.

Takeensha M.
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Le client n'a pas laissé de commentaire.

Sheryl C.
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Uhaul check in was delayed since no dedicated area to check out. Owner managing store as well that is crowded and smell was more than tropical. Reserved furniture pads that were not available. Also owner was too busy to check in vehicle Saturday. Received updated email on Sunday.

Takeensha M.
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Le client n'a pas laissé de commentaire.

lester M.
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Stop stealing people's money by overcharging their credit card!!!

Mykail C.
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Not rent at this location

Chukwuemeka O.
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Amazing store front and staff at this place. They were on time and very trust worthy people. I will handle all future uhaul transactions at this location.

Marsha O.
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Le client n'a pas laissé de commentaire.

irma K.
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Le client n'a pas laissé de commentaire.

Cassandra A.
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The gas hand wasn't where they claim it was. I had to drive from one pick up location to another

Troy J.
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Mr Walter was Very professional explain everything to me and details highly recommend his services thanks awesome job

Henoc M.
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Bad battery in truck

jessica L.
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Le client n'a pas laissé de commentaire.

Gevin G.
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Le client n'a pas laissé de commentaire.

DOMINIQUE L.
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Le client n'a pas laissé de commentaire.

cynthia H.
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Keep doing what you're doing with excellence.

Jeanelen H.
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I reserved a truck online and when I got to the location they didn't have it so I had to get the larger size, so the man had to cancel my 1st reservation and create a new one, i told him twice it was a one way trip and i would be dropping of in Dallas he repeated it back to me and said ok, yet when he made the new reservation he put the drop off back at his location. Had to yet again cancel and make a new reservation which took an additional 45 minutes because he doesn't even know how to work a computer.... very disappointed. I had only chose that location because it was convenient...

Jalexis T.
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Le client n'a pas laissé de commentaire.

lavoyne M.
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Le client n'a pas laissé de commentaire.

James C.
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Still have a hold on my debit card a month after account closed.

June M.
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Le client n'a pas laissé de commentaire.

kossi V.
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Nice people too, I usually buy from their shop, the personnel is very nice, the shop was before I dropped off.

JOEL E.
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Le client n'a pas laissé de commentaire.

hariiett R.
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Horrible, lack of customer service, inattentive, rude... business other than uhaul is priority, both times I had to wait while he wired money to Africa for his clients, computer was down, I had to wait outside upon arrival he was not there, a slew of other customers were also waiting, he had no help, I actually sat at the desk while waiting and keyed in my driver's license information to speed things up because he walked away again to assist his wiring money customers. no one was there upon returning the vehicle his wife just allowed us to wait, she didn't ask us anything. we had to ask her how long

Michael K.
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Since when does U-Haul charge for mileage AND gas usage?? I brought my truck back and even filled it up past the required file line. I was never told that I'd be charged for the amount of miles I put on the truck, only the amount of gas used. I wouldn't recommend this location to anybody. Not a real U-Haul location and it isn't ran professionally at all! Have a great day

Iris A J.
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Le client n'a pas laissé de commentaire.

Baia L.
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N/A. Walter was very kind and quick.

Liam S.
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Very friendly customer service by Walter. I would go back again for sure.

Barry B.
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The place was a little sketchy when pulling up to it.

ANDREW A.
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make sure there are sufficient personell available to remove vehicles from car carriers.

erica R.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Would have been nice to know what all info was needed for mobile pickul

Jimmy J.
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Le client n'a pas laissé de commentaire.

Charles A.
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Kind of a strange place... grocery store/uhaul location... seems like an odd combination.

melba P.
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Le client n'a pas laissé de commentaire.

Tanisha R.
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Le client n'a pas laissé de commentaire.

tinzley B.
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Hi, This location is disgusting! Looks like an abandoned building inside. He really downgrades the reputation of Uhaul. My main complaint however is, I rented a Uhaul on last Saturday March 2nd and returned it same day. You have had $63.63 pending from my account for nearly a week! THIS IS LUDICROUS! I recently opened a new bank account and I had about $10 left in this account until my hect check so YOUR pending transaction is making it appear as if I've been negative for a week! If you don't remove this pending charge TODAY, I'm filing fraud charges against you! This doesn't make any sense! I completed services with you a week ago, no reason to still have ANYTHING pending in my bank account! Don't blame my bank, don't blame my account YOU just need to fix YOUR process! I want it fixed TODAY and I mean it! Thank you!!!

paris A.
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Le client n'a pas laissé de commentaire.

Emanuel H.
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Le client n'a pas laissé de commentaire.

aswad A.
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Everything was excellent and wonderful. Thanks

Renee W.
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The store clerk did not go out and check the truck or the mileage. He did not put the hand truck on the Uhaul. The truck was dirty with mud everywhere in the back and had to be cleaned out before use. Was overcharge for mileage. Will never use this location again.

Jean D.
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Le client n'a pas laissé de commentaire.

Weidi T.
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This below is a serious feedback for U-hual reservation. This month, November 10rth, I made a reservation on a truck and dolly at 2350 Atlanta Rd, Smyrna, GA 30080, and I received my order confirmation letter. But not until on the very SAME of my scheduled date, you told me my reservation HAS BEEN CANCELED, and told me my only choice to go to another location! much farther one! Since I have hired people to move so I had no choice but forced to take it! And plus, when I took the truck at your Austell location, the owner forgot to put the dolly on! so I had to return from where I was in the middle and got the dolly. This two inconvenience really bothered me and definitely cost my extra time and money. Instead of the estimated $42 you charged me $90.83! Not even mention my extra gas! On top of the unprofessional cancellation, you shouldn't charge me $90.83 and I dont want to pay the difference. Uhaul's service has always been good, you dont want to ruin that. Go ahead check the record and let me know. You don't want this issue on BBB or public. Your loyal customer

Oscar P.
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The whole truck smelled like fish, I just needed it to move a sofa set. The smell soaked into the sofa set and now I will need to pay to remove that awful odor. Besides the horrible smell at checkout I believed I was overcharged because for less that 24 hours I was charged close to 500. On top of all the the customer service here at the Evergreen tropical food mart is horrible I waited 45 minutes just to turn in the keys. Bad customer service, poor quality of the rental, and prices way to high! Don't waste your time considering renting at this place.

BRIEKA D.
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Le client n'a pas laissé de commentaire.

Gabriel L.
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Le client n'a pas laissé de commentaire.

Kerry B.
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The store was smelly and crowded. The parking lot is small with limited parking. Two cars had to move just to get the rental truck out of the parking lot. The store uses antiquated tech and it took over 30 minutes for me to get processed. I will NEVER rent from this place again.

latanchila N.
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The only problem was using a phone number to rent is a bit extreme. Because a phone number doesn't match a state ID the vehicle can't be rent... very sad experience with that.

Ronald G.
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The truck is old, quite worn out, many dents/scrapes/dings. I expected better from Uhaul. The driver seat leans, steering wheel is tattered, can of truck smells foul. It's just time to be retired, that's all. The pickup/drop off location: I was skeptical pulling up and then we met the nicest man that took great care of us checking the van out and bringing it back. I wouldn't hesitate to pickup from there again. Very nice people.

leye J.
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Though I know its jo fault of the renters, U-Haul sucks! Proces outrageous and I was charged extra $20 for gas? Just for going 27 miles really? I no better to go to other local truck rentals!

Daryonna B.
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Place smell like fish Uhaul over charged my card I didn't authorize for my card to be used. They charged my card $135 after a month in a half. I requested truck for 24hrs was told last min that I can only have it for 12hrs. This was pose to be due to a high request for trucks not my fault so I had to be inconvenienced. I was charged for 3days when it should've only been 2days. This company also lied and said I didn't refuel I put $15 in that Damn truck before I returned it to get it back to where it started. I called Uhaul and complained was told I'll get a call back. I Never got a call but an email stating they only gonna refund me $21 for dolly WTF??? I always used Uhaul plenty times over the years and Never got ripped off I'm disgusted with this location & the company claims department. Lesson learned Never use Uhaul again.

Portia C.
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The truck needs to be fixed it is badly damaged

Lavita H.
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Everything was excellent thanks so much

Kimberly M.
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The truck was nasty on the inside- trashy, dirty, and hadn't been cleaned. There was a thick layer of sticky stuff stuck inside the cup holders as well. The furniture pads smelled terrible and were almost unusable. The person the truck was picked up from was quite hard to understand and didn't seem to realize there was supposed to be a truck pick up. He was late for work so we waited an entire 15 minutes for the guy to show up. Also, is anyone aware this is a place that seeks exotic animals? Very uncomfortable location. Headquarters called me the day before pick up and changed my original pick up from the place where I ordered it located 10 minutes from my apartment to this place which was 45 minutes away because of what they said was a weather delay and the truck I ordered was never turned in like it was supposed to be. The weather delay is understandable but the fact that there are so many U-Haul pickups closer and likely much cleaner and nicer than this location is what really upsets me. I spent an hour calling all around my area to try and get somewhere closer after speaking with headquarters but there were no 20 foot trucks available for me even though I had rented this a week or more in advance. HIGHLY disappointed in the entire experience. Will absolutely be reporting this to my husband's company and using a different company for future moves as we move quite a bit; 5 times since 2012, this is only the second uhaul expereince though. More below.

Mark P.
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Le client n'a pas laissé de commentaire.

tori S.
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U-Haul rescheduled my reservation twice. I had to move the following day. My movers charged me an additional fees.

Teresa C.
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Truck was dirty and the ramp kept get jammed when we tired to put it back.

Kevin T.
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Upgrade trucks / get rid of old ones .

janel G.
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Le client n'a pas laissé de commentaire.

Barry B.
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Every thing was great and easy and quick in and out.

Pettina H.
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Great service.

UGENE N.
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We need more trucks, so as to meet customers demand.

Danielle A.
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Make sure the gas on your contract matches what is actually in the tank. If it's not, make sure you have the manager change and initial, do not take his word that's it's ok. Glad I took a picture of the gas level or I would of been charged for extra gas.

Linda D.
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Great customer service. Would definitely rent from here again

REUBEN H.
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Le client n'a pas laissé de commentaire.

markham M.
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Excellent friendly customer service. In and out in 10 minutes. The person at the Tropical Mart drop off even give me some great tips about returning my truck. Such an easy place to drop off. Highly recommend this location.

Jeffrey H.
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Le client n'a pas laissé de commentaire.

Kurt L.
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The guy said he could not get credit card payment to work so I had to pay cash. Not a very professional rental location.

enoch O.
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Le client n'a pas laissé de commentaire.

Carla Y H.
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Le client n'a pas laissé de commentaire.

Leon J.
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Friendlier service

Douglas K.
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Le client n'a pas laissé de commentaire.

delebreco C.
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There was hardly any gas in the vehicle. And the customer service was horrible

clement T.
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Le client n'a pas laissé de commentaire.

MICHAEL V.
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Very friendly staff

Non reviews have been submitted for this location.

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