Customer Reviews for Evers Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

3

The app did not work at alla to do pickup/return (location was not detected. I had to do it through a browser. I had to call support a few times. This specific location is located in an area with safety concerns. The truck had an interior light fixture popping out upon pickup.

Évaluation :

5

Merci.

Évaluation :

3

Well when I got in the truck it was almost empty it was right at 29 miles I went back into the store to let the man knw he told me dnt worry about it that I didn't need to put gas in the truck when I return it.

Évaluation :

5

👍

Évaluation :

2

I was charged for an extra day of use when I had dropped the truck off within my contracted time. Now I'm trying to get a refund and prove that I dropped the truck off in time.

Évaluation :

4

The equipment was dirty, trash all over the cab. There was grass and dirt all in the bed of the truck.

Évaluation :

1

Charged me twice of gas when they only gave me truck with a quarter tank! Very poor management

Évaluation :

5

My reservation was changed without notification which was very upsetting m; however the new location was very apologetic and provided excellent customer service

Évaluation :

1

It took 45 minutes for me to get my truck. And I was charged for a dolly that was never ever in the truck

Évaluation :

1

I ordered two dolly carts and only had one in the van. Wasted an extra $7, the back of the truck had debris and dead bugs in it, the cab smelled like someone had smoked in it. The location is incredibly sketchy, lots of strange people hanging around the trucks. Not a place to be when the sun goes down.

Évaluation :

2

It's frustrating that the guy did not tell me that he recorded how much gas he thought was in the truck because when I got in there was only a quarter tank of gas, plenty for what i needed it for. When i returned the truck i recorded that it still had the quarter it started out with because i didn't take the truck very far. In the end, I was charged extra money for his lack of communication. Otherwise the truck was fine. It did what i needed it to. Definitely needs bew wiper blades soon.

Évaluation :

1

Go over prices a lot more efficiently

Évaluation :

3

This rental process is outlandish. Make sure you have 30 + minutes rent and return.

Évaluation :

1

The cab smelt of stale cigarettes. There was Ashe everywhere. The storage box of the truck had trash in it they they left even after climbing in to get the dolly out. Then after getting home and loading the truck. We noticed the tire was slashed and flat. We didn't know that we need les to inspect every inch of the vehicle before we left the lot. It did not look flat before we left as there are two tires in the back and without a load it looked fine. It then took 5 hours from making a roadside claim to Finally being able to leave. We missed a birthday and dinner with the parents. Customer service was non existent as every uhaul phone number we called pointed to using the website which was no help.

Évaluation :

5

Great service.

Évaluation :

1

The furniture dollys that I have now paid for we’re not there and I had to move a piano without them thanks to you, it was my worst moving experience ever.

Évaluation :

1

Overcharged me at the beginning of the contract then had to wait a day after turning in the truck to get my refund back.

Évaluation :

1

The truck had graffiti on it, the gas tank was not full, it was missing the dolly I requested, a truck was not available at the location I originally requested, the back of the truck was full of debris. Last, I was overcharged. I am not pleased with this rental experience at all.

Évaluation :

1

Needs improvement

Évaluation :

2

I was charged for equipment I did not receive and this location provides no assistance or information regarding the uhual rentals being it is a corner market.

Évaluation :

2

The utility dolly was missing from order

Évaluation :

1

I placed my order and checked in at 320. Went inside and was told to wait outside for a text message. I figured it would come at 330 at my pick up time. It didn't. I went inside and argued with the clerk who was rude initially. I called uhaul and they said they'd call the store and get it taken care of. That was at 350. Then they gave me the field managers number. He didn't answer so I left a message. I went back into the store to tell them what uhaul said. He argued with me. Then called his boss (ran) who spoke to me like I was a stupid woman who couldn't use the internet and I got very upset and told him to call bob and figure it out. By this time 45 mins have been wasted. Then bob finally answers me and had to redo the entire reservation and I was charged for safe trip when I didn't want it to begin with and then the store couldn't find the keys. It was 445 by the time I finally got keys to leave and my help to move had a very tight schedule and this put us behind by almost an hour and a half. That's ridiculous and I'll be finding another truck company next time even if it cost me more because I cannot believe how unorganized and the lack of communication between uhaul and the store. I also did not appreciate the way the store manager spoke to me.

Évaluation :

3

The truck had issues with the turning signals. They would stay on and had to be manually disengaged. Would never rent from this location again.

Évaluation :

1

A dolly was part of my guaranteed reservation and it was not available. I had to pay per mile to drive to and from another location, twice, and pay a second time for the appliance dolly.

Évaluation :

5

I am not sure if the truck was in good condition; I've driven large trucks/vans before, and this one rattled a lot. But drove fine.

Évaluation :

2

Make sure there is gas in the vehicle

Évaluation :

1

I had my appointment at Grissom rd and they didn't have the truck so they sent me to a gas station where they had the truck . I never got a walkthrough for the truck and it was filthy. I had to clean the truck. Inside . When I returned I didn't get a bill . Because the only person who knows what todo wants there. Super shadi!!!! I've been trying to call and nobody answers or I get redirected and nothing. Please help with this situation. Phone number is 210 573 8925.

Évaluation :

5

Great people help full I am going to all the time Evers location clean and good location

Évaluation :

3

Gentleman who handles the keys was uninformed on the process for pick up via the uhaul truck share. He wanted to call the uhaul customer service to make sure he could give me the key even though his system said i was good to go.

Évaluation :

2

Clean broken glass in parking by truck.

Évaluation :

3

Since this is a mini-mart, very small location with limited service. However manager was very helpful. My credit card happened to be captured at the gas pump there when I filled up the truck :(.

Évaluation :

1

Returned to drop off location for copy of receipt and employee did not know how to read re-print. Took a long time trying to figure it out. Previous phone rep stated it was not going to be a problem to reprint.

Évaluation :

5

Cut the price in half

Évaluation :

2

Needs to provided adapters (as in sell adapters) for lighting.

Évaluation :

1

The store employee was soo rude, never again will I rent a U-Haul from that location

Évaluation :

5

CLEAN THE VEHICLE. IT WAS FILTHY!

Évaluation :

5

He was courteous and he did his job

Évaluation :

5

Thank you so much !

Évaluation :

2

Location was extremely sketchy. Manager was very nice, but glad I went during daylight hours.

Évaluation :

3

Trailer had trash in it that I had to clean out.

Évaluation :

1

They are charging me 246 for being one day late

Évaluation :

5

For some reason i cannot contact to reserve by phone.

Évaluation :

1

I will never use this location again. Please, check to see if they are doing things in a legal manner. Only the manager was available to assist you. If he is not there you are out of luck. At the time I was there. signs were not available to indicate operating hours. The clerk was unable to show me a sign.

Évaluation :

3

Ensure that the vehicle is completely fueled up for the next customer

Évaluation :

4

I had declined the insurance and I still got charged for it. Why???

Évaluation :

5

Pleasant staff.

Évaluation :

5

Experience was fast simple excellent! Thank you for all your help..

Évaluation :

4

Very Helpful

Évaluation :

1

Raj? Was helpful on the phone but no one at the food mart had a clue as to check in. Son in law and I had to unhook the trailer and move it into the space between 2 other trailers. Worst experience I have ever had in the 49 years I have been a UHAUL customer! Highly suggest you disenfranchise this location. They do not know what they are doing.

Évaluation :

1

i have yet to be refunded the amount that I should have been refunded an amount of money

Évaluation :

1

1. Did a quick check in, got there started over, had my name. 2. I had to install trailer on my vehicle, had no check also had to get beer cans out of the trailer. 3. The pin that holds the ramp( left side) was broken. Evers agent told me to deliver to any u haul. Got to Vance Jackson to deliver, told I had to return to original location. Stefanie worked it out and I appreciate it, even lower the rent fee. I thank you for that. Safety is a key word, the evers agent not in his vocabulary. Thank God nothing occurred

Évaluation :

5

Great pepal and helpfully

Évaluation :

1

only had one truck back door didnt close

Évaluation :

5

This location is clean and they peppal is cool and Halp fully They sowing me all policy's and explains me