Le client n'a pas laissé de commentaire.
MICHELEL M.
Customer Reviews for Everything Automotive LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Access was cramped. Trailer was quite old, but serviceable.
RICHARD D.Hard to get the truck out of the lot. Many obstacles on the way of backing up.
GUAZON W.Very Happy with this location and condition of my Rental.
FRANCISJ JR P.I had a very good experience working with this location. I will recommend it to others. I will only rent from this location in the future.
RICHARDEUGENE R.I dropped the unit off after hours.
Edward L.Great experience. I highly recommend this location if you are in the Tonawanda area.
Pasquale M.The vehicle was fine. My frustration is with the online app. It's a slow process, much of which can be completed before pickup....the verification for instance. It took 20-25 minutes to pick up the vehicle. The is a "Chat" feature that I tried to use to ask how long the process took and my chat was simply ignored. Why have it available if it's not going to be used? I clicked on the Feedback or Review link (don't remember how it was titled) changed my mind and clicked the back button only to be taken to U-Haul France and had to translate the screen and try to get back to the pickup screen. It was a frustrating process to say the least. Drop off was painless by comparison.
Bruce J.Convenient, helpful, friendly to myself. Maybe more visability of U-Haul equipment available. Outstanding customer service.
CHRISTOPHERT N.Everything was perfect.
shareel S.Got on site only to realize a uhaul twice the size of the one I was assigned was blocking me from exiting the parking spot. It took over an hour and 3 people to get me out, resulting in me missing the window in which my movers were available. Customer service told me my only option was to pay for a tow truck to move the uhaul the workers carelessly left blocking my assigned truck. I complained and have heard nothing. I am outraged and still trying to receive a refund.
Michael E.Thank You.
DAVID M.This truck was filthy especially with covid concerns it was unacceptable. I'm thankful I made it 200 miles without a breakdown. The truck sounded as if it wasn't going to make it. The rental place wasn't very knowledgeable about mileage and thruway tolls.
Amber P.everyone was extremely helpful and pleasant
Norris D.At first I was shocked by the price was more than 100 $over the online reservation quote. But Sam really came through and got it down to a more reasonable rate. Highly recommended this location!!! Excellent service
GREGORYW R L.I was quoted my rental price per mile was 59 cents and then charged 79 cents. I didn't realize it until I looked over my receipt after I dropped the truck off.
HARRYS II W.Everything was hreat
Joshua G.the website went down for three hours. What was supposed to be a 9 am move time turned into a 1230 move time because of an issue on Uhauls end. With that I was unable to get the keys to my new apartment, and it turned the entire day into a complete mess. The people on chat and phone acted like it was my fault, and it took having too drive to uhaul to find out the systems were down. When the system finally worked, we were informed uhaul sent us to the wrong location. I ended up being charged three times for one uhaul.
Erica C.Amazing!
Ishrak Z.Owner of Everything automotive was fantastic. Very helpful and friendly and professional.
Craig P.The local dealer was friendly and very helpful.
Jeffrey B.Very courteous and quick service... especially picked this location because small town business near my new home.
Susan R.Everything should be verified before you pull up
Joseph A.I am upset I was charged 25 $extra for “gas†when I returned it with the correct amount.
Mary S.I told Sam of a previously bad experience I had had with Uhaul couple year ago, and he went the extra mile to make sure this would not happen again...and the move went smoothly. Definitely going to use this location again, Thank Sam for restoring my faith!
patricia C.best uhaul location yet
sam L.It took me 1 3/4 hours to get on the road due to a slow computer, not acceptable.
bob S.Great people! Wish all businesses were run so professionally and with so much courtesy! Answered all questions and felt comfortable doing business. HIGHLY RECOMMEND
jean G.Continue being helpful/knowledgeable... Thanks
carmen S.Roach/bug spray the inside of the cargo trailers. Got a couple of creepy crawly surprises upon pre-load inspection. Other than that service was excellent, guys working at location were very helpful!
Syrretta P.Improve the computer program to get the equipment. The wait to get checked out was quit long. Did not seem to be the problem of the operator. Overall I was happy with the service.
ronald L.Everything was excellent no complain love renting from you guys I will recommend to family members and friends.thank you for your services.
Yahaira D.My only problem with the service was the technician didn't attach the hitch correctly to the bumper. He didn't have a hitch on top of the ball correctly and I didn't even realize it.
david R.I rented by calling ahead. I checked in on line that morning and it still took 30 minutes to get my rental putting us behind schedule. The owner was extremely nice, the rental was entered in wrong and he had trouble changing it in the computer.
jennifer K.Trailer was dirty and had leaves/debris in it. I figured it was no big deal as it was an open trailer...drop off location made me clean it out.
Raymond Y.After returning the trailer in the time alotted I was then notified from our credit card carrier that place I rented the trailer from is continuously trying to charge my card for over 200 dollars and the other is over a 100 dollars when the original charge was not more than 35 dollars. please stop this from happening anymore.
Jack J.The truck itself could have been broomed out before the next customer. Other than that, the staff were extremely helpful and friendly.
Leticia G.Pick up and drop off went as expected. No surprises. Overall was pleased with service and vehicle. Better windshield wipers would have been good considering the weather, but no major complaints.
Paul T.Great service friendly staff.
chris M.prompt friendlyi service
margrit D.Everything was great. Very convenient. Super service.
Steven C.Staff was very helpful and took care of my needs well. Owner was easy to talk to.
Fernando A.Be cheaper, nicer, and more convient to work with. Espically phone people.
Elizabeth S.Ahmed was very helpful.
Stephen E.Clean up the shop and greet the customer with kindness.
Matthew C.But very expensive. I would suggest that someone find a friend with a truck and don't bother to rent. Too expensive. No veterans discount and no AAA discount. Nothing to help with the expensive cost to the customer.
KATHRYN K.I rented a U-haul truck recently from Sam. The vehicle was clean and in good condition. I recieved a significant discount on the rental and moving equipment. Overall, service was quick and excellent. I would definitely recommend Everything Automotive to friends and acquaintances. The store is convoniently located off the I-290.
Shraddha P.Everyone was courteous and helped me get acquainted with the truck (adjusting mirrors etc.).
Rebecca H.It is hard to rate the location as ideal as it is an auto repair shop. The guys were very friendly and enjoyed working with them.
FAYE V.We tried to rent equipment from the Niagara Falls location but the following morning we received a text message saying the equipment can be picked up in a different location one half hour out of our way. When I called uhaul to tell them where I wanted to drop off the trailer I was told the system was down and I could call back in 30 mins. I had been on hold for 20 mins prior to my call and was not pleased at all. I gave my name and number to the rep. Who said he would call back and it never happened. We ended up driving out of the way to avoid any further hassle and we arrived late to a scheduled appointment. We were fairly unhappy with the experience.
Scott E.