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susan righthouse
Customer Reviews for Excalibur Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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NOTHING ALL WAS GOOD
Leslie R. VanattaSeamless experience. Very easy with friendly customer service.
Erich Kirshnernothing
Lecurtis PortwoodIt was an empty parking lot with not the correct business name. No clear direction
Kyle HallEven though the truck only had 40 000 miles on it I had constant error code's popping on and off sometimes that would prevent me from using cruise control. The check engine light was one of those codes as well . In all honesty it didn't seem to effect the drivability as it did well on the road even uphill was decent but I sure noticed it at the gas pump. Over the years I've used many of U-Hauls 26 footers, this one however took approximately 50 % more fuel than any others in the past.
Tim BrownThis location made everything smooth in getting the truck and returning it including the option of leaving your car there while moving.
Jeffrey GrimesVery friendly staff.
Uday SorteI had a really good experience! I said to my wife the whole process is easier than id remembered.
Chase StewartThe straps were so rusted on the car dolly it took me an hour to get them to tighten down on the car wheel. Won't rent from here again
robert strohGreat folks at this location!
Warren PilgreenI rented a car dolly. One of the straps was so bound up in the ratchet it took me an hour to untangle it and the ratchets were very rusty and did not work well.
fred kellyLocation was EASY to find, immaculately clean inside and out and staff were professional and very friendly! Great way to start a day!!! THANK YOU!!
Jane HopkinsEveryone is friendly and helpful during the rental process. The process of pick-up and drop-off was fast and time-efficient. I would recommend this place for its fast and friendly customer service.
Karee YabenyTruck cab had some spilled beverage residue on the console and floor mat, plus some dirt on the mat.
GERALD KELLYAll went well. Staff very helpful.
Terry VoithoferVery easy lots of space for return
Mike FlynnNothing to add, Was an easy transaction!
Chad SmithThe scheduler is amazing!
Katelyn ConstableScott was very helpful, and I appreciate the service.
DAROLD CALLOWExcellent service à la clientèle. The guys at check in got me in and out and were a pleasure to speak with.
Brandon Todd CollinsNothing, they were very helpful.
erwin gergerHorrible time picking up the truck. Mobile pick up did not work. Took 2 hours to figure it out
Randolph StroudService was prompt and courteous. Great experience!
Andrei TeudeanThe inside of the cab was dirty. There was a spilled drink in the console and the floor was muddy. This is my 4th rental with Uhaul and the App is the worst and I have to call every time to check in and out when it crashes wasting valuable time. Extremely frustrating. I have a cross county trip in December and i believe I'm done with uhaul.
NANCY MADRIDI would not go to this location as they sell guns. I do not frequent gun shops.
sharon reposaU-Haul should maintain the name consistent with the business so there is no confusion about where your picking up; The system should know that this site doesn’t have hand trucks available- I might have chosen somewhere else if I knew that up front.
Wane DompierOverall great experience, from the time truck was rent to time to return truck. A very smooth and easy process! Would definitely use again and would definitely recommend.
Betty SmithGreat staff!!
William CommonShawn was very nice, excellent customer service. Will go back!
Cheryl O'BryanExplain check-in 24/7 process better. Took over an hour as I was told it was super quick if I "have a phone and know how to use Google." Lots of steps were left out by the service representative. Drop off process super easy.
Stacy DavisWorked with Chad and he was helpful, personable and professional. Great experience
Chad DavisGreat service. Will use and recommend in the future
Gary GarciaThe drop off location was as excellent as the pick up location was lousy.
Carl ReeseEveryone in person was easy to work with and helpful. CAN NOT recommend the UHaul App for "easy" pick up.
Darrell MeredithI had a tire blow out on my truck . And I called and told them what was going on . I returned the tow dolly asap and it was after they closed . And the next day they charged me 38 dollars after they charged me 75 dollars to begin with . And I thought it was only so post to be 58 . I asked and they said when I brought it back they would refund the rest but they took more money . I just thought uhaul was more understanding when I let them know what was going on .
Brian PetersThey were prepared and professional. The best U-Haul experience I've had to date
KAMALU KOENIGGreat experience
Brooks WashburnI do not have a negative comment as everything went smoothly. Picking up the truck and the representative that helped us, Scott, was so helpful and professional. Returning the truck was just as easy. Will definitely use this location again!
Cheryl CaliJob well done.
Jose LopezVery easy!
Michael KlosGreat place
REGINOLD KILPATRICKThis rental was a problem from start to finish. Why employ people who know nothing about uhaul? I had to pay a deposit on the truck when I picked it up, but when dropping it off the drop off location said they never heard of uhaul ever taking a deposit. Then the lady at the pickup location telling me that the drop off location's people must be new or unknowledgeable. Both places admitted they didn't know much about what they were doing in regards to the uhaul rental, but yet both trying to convince me the other place must be at fault or wrong, or that I was wrong. Extremely poor communication all around. And then further wasting my time trying to justify why they don't know anything.
Krystn CurmeSmile. Just smile…
Jeffrey AttickNo concerns - quick process: drop off the key, email the receipt.
Rex CorrI rented twice here recently during a local move and the experience was great. Quick check out, good vehicles, and staff that made it so easy. Thanks!!
Jeffrey VossTruck was dirty, the cab and in the packing area.
Sharman Binghamimprove shuttle bus performance. we waited nearly 45minutes for pickup. also had a 1,5hr wait in line to check in
Lester Graber