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Lisa B
Customer Reviews for Exit 24 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lack of cleanliness wasn’t their fault, my booking was basically back to back with the previous booking.
Sarah EThe website is difficult and a bit misleading- but Ken at exit 24 storage was so very helpful to me, I can't say enough good to his credit. He was friendly and kind while still being professional, and I absolutely felt like he cared. Moving is a very stressful thing, and Ken made all the difference on one of the hardest days in my recent history. He does U Haul proud.
Laura GGreat Service and great price.
Tod PThe people at the Exit 24 Storage company were incredibly nice and efficient. I rented the truck online from out of state, and it was so easy to pick it up in person.
Carolyn PVery friendly service, spacious and clean reception area, excellent equipment.
Michelle SWhy was I charged for cleaning ?
Amelia AHad problems with the app. Something about picking the truck up 1 hour later than submitting. Than had to wait 10 minutes before connecting than being transferred and had to wait another 25 minutes before finally getting the right person.
Lucas SDid great! Falyn in the office was terrific! Friendly, helpful and efficient.
Carol WAbsolutely excellent service and always great rental products!
Richard VFriendly folks and a clean establishment :-) I'm only giving four stars because that way there's always room for improvement. That said, you guys are awesome :-)
Xavier AExcellent customer service. Easy pick up and return. Merci.
Elle AThe lock box to get the key for the truck was very hard to open.
Karen CThese folks were excellent! They made the process super easy.
Richard VNo improvement needed. Online booking was great. Staff was friendly, courteous, patient, thorough and accurate. The truck was exactly what we needed.
Joan RVery helpful at this location as well as at another location where I reserved the van. Everyone was very friendly and helpful.
VANESSA GOnline Automated pick up system isn’t easy to work took a long time had to call in and still had a hard time —— truck only had 1/8 th of a tank when picked up.
Steve LWe have no complaints with the location where we picked up the 20' Foot UHaul. Where our complaints are with: First off the original locations (Pacific Hwy Medford). We reserved the 20'Foot UHaul on October 9, 2021 - On Friday, October 15th at 2:07pm received a call from the scheduler at the Pacific Hwy location that the vehicle reserved would not be available due to the fact the of their 5 vehicle that should have been available on Saturday - 4 were MIA for over the last 1 to 2 weeks and 1 was having mechanical issues in Burns Oregon. The best he (Gary) could do was maybe a vehicle for us on Sunday, October 17th. I informed Gary this would not work because we had already paid for the Mover-Haulics on Saturday to help with our move. After getting off the phone with Gary - I called your Regional Agent and spoke with Tyler. Tyler was able to find us a 20'Foot UHaul at your Crater Lake Hwy location for Saturday, October 16th with a pick-up time of 11am. I thank Tyler and stated we would be driving 2,5 hours to Medford for moving our belongings out of the storage unit in Medford. On Saturday, October 16th at 10:30am - received a call from Amber stating that the vehicle we had reserved at the Crater Lake Hwy location was no longer available. SERIOUSLY UHAUL!!!! What is wrong with this picture. I was already in Medford after driving 2,5 hours and you call at 10:30am to say no vehicle. Why did you say over a week ago I had a vehicle to rent!!! Then hearing on Friday - no vehicle!! To found a vehicle AND ON SATURDAY AT 10:30AM NO VEHICLE AGAIN!! After a long period Amber found a vehicle 20 minutes away for us. Thus we were late for our already scheduled movers and had to put more miles on our personal vehicle. She gave us an extra day (which we did not need) and extra mileage. What we need is compensation for the mental frustration, extra miles on our personal vehicle , additional mover fees due to be late with Uhaul and extra dollars for the extra gas we had to put into the Uhaul and our personal vehicle.
Nick MThe U-Haul box with the code to get the key was not working, but luckily the site manager was around to come by and assist. Great facility!
Jennifer BHad some difficulty finding parking after office hours, but the U-Haul Customer Service lady made notes recording that I had returned it.
MALCOLM CIdeally I'd like a partial refund. The Uhaul was not very clean, it didn't come with a back lock like most Uhauls do which made me nervous about theft. The Uhaul also got what seemed like 10mpg. It took two full tanks of gas to get from seattle to Ashland Oregon. I also almost ran out because the estimated miles left went from 100+ to 40 almost instantly. A partial refund would be greatly appreciated. Merci.
Joshua FN/A, great experience, would/will rent from again.
Matt NThe gentleman in charge was locked in the office - he came out to see what I wanted and had me go park the truck around the corner from the office and drop the keys in a dropbox - did not feel very safe in leaving the truck parked there out on a street with the pads unlocked inside - and good customer service would have done it for me so I felt secure in leaving the truck at the office.
JEFFREY ASimple pick up and drop off..
TREVOR GThe men inside the office were so kind and helpful!
Jacob IBest storage unit/uhaul location in the valley. Don't sleep on it.
JASON AThe People were friendly, helpful and courteous. I would definitely recommend them.
Cindy BSuper helpful personnel and bright, clean location. The man who served me was extremely friendly, efficient, and helpful. I couldn't ask for more. Great experience!
robin mExtremely Helpful folks :) Excellent Customer Service! Thank YOU :)
Jona BIan was fantastic to work with......a great experience!
DAN TOur experience with renting this truck was great and went smooth. Can't think of making it better on this trip
Kevin MlOVE iAN AND WANDA! WILL COME BACK WHENEVER THERE IS A NEED!
Dalia MThis phoenix Oregon location also has storage units. The people in charge have to open a gate and you have to follow the golf cart to the location of renal which has another gate to take the rental out. After using the uhaul I called them to see where my wife was supposed to pick me up because there isn't room in front of the office for the uhaul rig and my pickup. I called the number on my contract thinking I was calling Phoenix Uhaul. The number on contract is a Corvallis Oregon number which is 200 miles away and didn't know anything about the situation. On my way to the Phoenix store, Corvallis had called Phoenix, then called me and told me to just drive to the office and they will see me and open the gate so wife had room to park my pickup. The people in phoenix are great. Would be nice when you call the number on the contract, you could talk to the people you rented from. Would have saved a lot of hassle. Phoenix people were nice and Uhaul van was great and really clean. Thanks, Larry Bruce
LARRY BVery easy pick up and drop off Excellent customer service
Jeff NThese ladies were amazing. So kind and friendly, and helped us with several issues. Very glad to know there is such a great place right here in Phoenix to rent a Uhaul!
MARLA RThe price was high for a local move. I was also charged for extra gas even though I took before and after photos of the gauge in the same position. Not a big deal though.
Jason FSeems like your online booking doesn't register with the location. Why did I put a credit card and info online when I had to do it all over again. Truck I was given had check engine light on when I got it . The lady who took care of us was great, uhaul is not
darrin mLocation amazing. Your website is shit and a waste of time along with the girl who did the virtual check in margarita. What a joke.
TERRY TNothing. The office and staff were perfect. Awesome experience. We will be returning!
Angela SGreat experience. A new truck and I really liked the simple online check-in system. Will definitely rent this truck again.
Russ PThey had the truck ready to go (including moving pads) within 15 minutes of my call!
Rich Ghave more rental vehicles available.
Jeff HIt was very confusing. No one answered the phone in 3 tries. The contract said call them when I got to town. Very confusing where to drop off truck. I went around the block many times. There was a little office with only 4 parking spaces. No one was there. Just a key lock box. I dropped off contact & keys and left truck in a space. Still no one there to direct me. Only time I ever had this experience. Other locations were always very helpful.
Lloyd TThe staff at this location were not only knowledgable, they were extremely friendly and helpful. They went out of their way to help me navigate a storage rental and the timing of returning of the truck. I would highly recommend them!
Laur MThe truck was clean. It was practically new and handled well. Great customer service in the renal process too!
Mark KLogistically it doesn't work. Location is hard to find, no parking lot, hard to get in and out.
nancy sLocation hard to find, no parking. Hitch was locked by previous customer and should have been checked before rented. Caused us much time and hassle. I was charged $20 for check in and not given a heads up before hand. I didn't receive call backs twice.
nancy sGreat customer service. Beautiful new truck!
Mark KIt was closed when we got there because there was only one person in the office. The 800 number was very helpful.
KAREN MThe truck was gross. Food crumbs were all over the cab and it looked like something was spilled all over the passenger seat.
Edith PPrevious renter of truck did not fill tank to the top. I ended up paying for 4 extra galons i did not use. Facility would not correct the situation. Truck smelled like tobacco. Was not properly cleaned to remove smell.
Ryan KI called 4 times requesting to speak with someone to confirm my reservation because uhaul changed my pick up location and they kept saying they would call me back and never did. Also didn't tell us we needed to to return the truck with a full tank of gas
gabriela gAlways the best customer service.
Kathleen KErica was amazing. We rolled up at 5:01 (after being sent to the wrong location to drop off our truck). She was patient, didn't mind staying late to ensure that we wouldn't be charged for an extra day, and went above and beyond. Excellent customer Service!
Michael TIt was complicated trying to figure out how to get in and where to drop off the keys and contract seeing there was no office
tammy aNice clean facility and my storage locker is in the same location so very convenient.
Susan M