Took forever for them to release the truck, had to put gas in it before I could get it to my destination and start loading it so that I didnt end up on empty,, the trucks brakes were very loud/ squeeled and the trucks alignment was extremely off center and made it difficult to maintain a steady/straight ride. Truck would pull to one side while driving. The blinkers did not stay on when in use, probably due to the alignment. Would have been happier with a truck that was more properly maintained and able to drive better.Victoria R.
Expert Car Care 5
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ANGELICO P.
Should show or explain the returns method you use and remind it to the customers at the returning timeJOSE R.
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.GEORGE J.
Le client n'a pas laissé de commentaire.CATALINO T.
Great Customer ServiceJAMES M.
Le client n'a pas laissé de commentaire.JOHN V.
Le client n'a pas laissé de commentaire.Ashri R.
Le client n'a pas laissé de commentaire.Renee W.
Excellent service ðŸ‘ðŸ¼RICHARD D.
When I picked up the vehicle and made the contract I was told that if I drop it off on Sunday ( a day early) I would not be charged the 4 days. Well guess what The I haul center stated that they have nothing to do with that and I have to take it up with U haulCharles C.
Could be a little friendlier. But they were very efficient.Lynette B.
Le client n'a pas laissé de commentaire.CHERYL H.
Le client n'a pas laissé de commentaire.monay F.
I really wish they would Not add "safe driver" even though I denied it TWICE... Now I get stuck on phone FOREVER hoping someone can help me again... This is not the first time I've had to deal with this w/uhaul and I'm angry I still used uhaul honestly. Bad bad customer service hold times. Oh and "The online check-in doesn't connect to pickup spot computers"...You have so much to work on! Thats a start! Do I get any compensation now for overpaying And hours of hold in my life?Hunter R.
Le client n'a pas laissé de commentaire.ARDIS D.
They charged my card incorrectly. They charged me for pads and a dolly that I did not use. Had to submit a case. Waiting on refund.Angela H.
Appliance Dolly I requested online was not available. One of the wooden panels inside the truck was broken. Truck alignment was total out of wack. Service rep was not wearing a mask. Finally I was charged 7,70 $ for fuel, when in fact I returned the unit with a bit more of gas than was provided to me. Raul MorenoRaul M.
Le client n'a pas laissé de commentaire.Evan K.
Le client n'a pas laissé de commentaire.Derek J.
They need to hook chains up a little better. We had to stop mid trip to fix the chains on the trailerKathy K.
Le client n'a pas laissé de commentaire.ROSANY J.
The only issue I had was with an actual Uhaul representative on the phone who rudely told me that I took a picture of my husband and not myself.PAULINE W.
Vehicle was filthy and smelled really bad. Truck was kinda bashed up , and the transmission acted weird at some points in trip. If I hadnt drove so far to get vehicle , I might have cancelled rental.BRIAN B.
Uhaul was stinky. very very stinky. smelled like cat pee. It was so bad, my son and I became nauseated on the highway half way through our trip. Other than that, it was a fine experience.DEANNA W.
This Pickup location/Establishment is Primarily an Auto Repair Co. Lady who helped me had to get some information from the Manager who was Busy with Auto Car Customers. Even so I was taken care of in a Decent amount of time & the manager then went outside with me and directed me backing up to the Trailer I rented. He lifted the tongue and hooked up Trailer & Electrical so I didn't have to. He checked out the Lights & Signals. I don't know if that's standard procedure or not but he was helpful, courteous and polite. The woman who did the paperwork also put the Moving Blankets into the trailer so I didn't have to carry them out & do that myself. Small Detail But Important since I must use a Cane to walk & it'd have been difficult for me to do so. I DO Recommend this Establishment!LESLIE B.
Le client n'a pas laissé de commentaire.Ana R.
I think the very kind representative was named Bobby (sorry if incorrect ??) . He was exceptional, courteous, and patient. Noticed how well his professionalism was shown to the customer before me who couldn't speak English very well (his co-worker translated). Overall, I would definitely do business at this location again without hesitation. Please keep him employed!!!NORA A.
Le client n'a pas laissé de commentaire.Lorraine A.
Le client n'a pas laissé de commentaire.ALBERTO G.
Le client n'a pas laissé de commentaire.Odessa T.
No commentROCCO L.
quick, easy and kind service.Manuel V.
Le client n'a pas laissé de commentaire.David S.
Why was I charged more than told. Double the amount.GLENN H.
Le client n'a pas laissé de commentaire.Michaeal R.
Le client n'a pas laissé de commentaire.schala W.
Le client n'a pas laissé de commentaire.Lee P.
Better communicationBraulio A.
Le client n'a pas laissé de commentaire.harry H.
Do not change your thing these location was perfect in every way great service very courteous people will go back and rent from themJose Z.
Very clean and friendly establishment quick and easy rental definitely recommendCHRISTIAN P.
Excellent customer serviceOMAIRA G.
Satisfied and will be back againJohn R.
Le client n'a pas laissé de commentaire.Oscar G.
OK THE WAY IT IS. COULD BE BIGGER, WOULD GET MORE BUSINESS.RONALD R.
Le client n'a pas laissé de commentaire.stephen P.
Le client n'a pas laissé de commentaire.Gwendolyn M.
no commentsLuis V.
Le client n'a pas laissé de commentaire.William F.
Everything went smoothly. ThxHector C.
Le client n'a pas laissé de commentaire.ANGEL S.
This location is an auto mechanic and busy for customers seeking for repair of their vehicles.Hiroyuki M.
My AC broke halfway through my trip. Also, the staff at this store was rude. Wanting nothing to do with us. Shooing us out nearly saying they had nothing to do with U-haul and to use the app.william A.
Very Clean facility. He even uses fragrance in the office. Nice! Especially for a car repair shop. The service was very kind and friendly. Je les recommande.PAMELA J.
I was charge for an extra day when the truck was deliver on time and confirm by a uhaul 1800 representatives. The charge for miles is to much compare to buget. I was giving a small truck because no bigger truck was available. I had to make three trips to finish my moving when it can had been done in one trip with bigger truck. I won't be using or recommending uhaul or that car care location to anyone. Sorry but I had to go thru a lot of phone calls before they corrected the problem. That location is a rip off to the consumer.Luis C.
Stay tbe sameAngelo D.
Le client n'a pas laissé de commentaire.trinh T.
Le client n'a pas laissé de commentaire.Adelina G.
Le client n'a pas laissé de commentaire.Freida R.
Le client n'a pas laissé de commentaire.ALLEN F.
Le client n'a pas laissé de commentaire.RACHAEL R.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Tom V.
Le client n'a pas laissé de commentaire.Joseph G.
Le client n'a pas laissé de commentaire.william R.
Le client n'a pas laissé de commentaire.GARCIA M.
Le client n'a pas laissé de commentaire.BEATRIZ P.
Le client n'a pas laissé de commentaire.Jose V.
The rental rate that you charged for a one way is absolutely repulsive. The fact that it cost me more than a dollar a mile is ridiculous. I could have had a vehicle transported from Florida for 70,00 $ cheaper. I will not recommend your company to anyone. We were broke down on the side of the interstate and I believe that is what y'all are counting on. The true definition of highway robbery.John P.
The service was great and john was a very knowledgeable manager very down to earth will continue to use and send my friends thete.john H.
Not sure where any negative reviews for this location are coming from. The guys in the office were incredibly pleasant and helpful, the vehicle was in great shape, zero complaints!Alexandra V.
The place was closed so I can't tell you much about it.MARY S.
Le client n'a pas laissé de commentaire.Edward V.
They didn't have all the equipment I needed but I was very satisfied with the customer service and the truck overall :)Christina K.
Very nice and helpful. Got me in and out with no surprise charges. Highly recommend this locationJonathan C.
Besides a few Uhaul trucks there was no Uhaul sign, or any indication it was even a Uhaul location. After leaving and coming back, we found the drop off box easy enough since they were closed and left the key and contract with the truck locked. The biggest problem came next. I was charged for gas even though I had gotten gas just down the street and the gas gauge read 9/16 just like I had gotten it. I also left the receipt in the cab so that they could see that I had. In the email I received that charged me for gas, they said it was at a half tank, which is a lie. If I include what I spent on gas, what I was charged extra for Uhaul literally doubled my gas price. I will never do business with this location again and I will happily go out of my way to work against it.Tyler J.
Le client n'a pas laissé de commentaire.ERNEST T.
The Mobil app was not available for me to use at both pick up and drop off. I had to deal with the onsite manager at pick up and had to call for drop off as it was after hours.michael W.
Ensure that the reservation details are respected. I was charged for the highest level ofinsurance coverage I had refused in the online reservation but did not catch it until I was returning the truck to my one way drop off location. I signed without reading to respect the time of the other customers in line. My 56 $mistake, but this should not have been something I needed to double check. Considering in hindsight how keen the rep was to make sure I signed both copies leads me to believe this was not a mistake but an intentional action. No way I can promote business with this type of place to anyone else.Steven H.
Tom and Bobby were amazing and went out of their way to help me. They were awesome.jacqueline C.
Why remove the dolly? Assumed it would be in the truck but it wasn't. It's not a gray area: a person breaks the zip tie you charge them. If not ya don't change them. Got to old place and NO dolly! Wtf?RICH M.
The first location on volusia Ave in Orange City I reserved from called 20 minutes before pickup and told me they did not have my trailer and they would call me if one showed up. I had to drive around other locations until I found one. They did not offer to locate me one. I lost about 3 hours trying to find a trailer. This location was de ent other than it was just a drop off location and i had to hook up my own trailer and then the left turn signal and brake light was out and they couldn't replace because it was just a drop locationGreg O.
Great experience I will be renting again very soonNick E.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Gidget M.
Auto transport had no tail lightsRachael H.
Continue being great.Luis P.
Le client n'a pas laissé de commentaire.Nelson H.
The trailer I rented had a leak, most of my stuff got soaked.Chris S.
Le client n'a pas laissé de commentaire.Kim R.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.Joevanic S.
There wasn't all the equipment and accessories I needed. In the end I saved money by getting them somewhere else. The staff was friendly and accommodating. Your website is user-friendly but pushy.Anthony C.
Le client n'a pas laissé de commentaire.Joanne O.