Online vehicle check out was one of the worst service experiences of my life. Not user friendly at all.Randall L.
Customer Reviews for Express Alterations Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Juneau, AK 99801
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The reservation / confirmation was such a hassle. The rep had to text call and email the wrong number multiple times before an actual reservation was made/ there are not enough trucks available and rep was not aware of how to use the 24/7 system. Bad everything with humans, truck worked as expected and we paid double in moving expanses due to the shortage. Hopefully the last move.Frank L.
Le client n'a pas laissé de commentaire.Trevor R.
Have more vehicles available like the 20 foot truck.MARY SAM H.
Le client n'a pas laissé de commentaire.MICHAEL N.
Staff person was very friendly and helpful. Truck as impeccably clean.Heather H.
Le client n'a pas laissé de commentaire.john B.
The office here in Juneau was hard to find because of small sign and not to visible from the road.clifford T.
Not change our reserved vehicle and then have 3 different people give 3 different reasons â€œwhyâ€ and the supervisor/manager for the main Alaska call center is an extremely poor leader who didn't have the decency to call back and answer questions directly. I would 100 % never use uhaul again, I fortunately our options in Alaska are very limited.Christopher D.
Le client n'a pas laissé de commentaire.Arlen S.
Le client n'a pas laissé de commentaire.Michael S.
SOOOO much better than the last Uhaul Owner. they were so rude I quit using Uhaul. Im back to being a customer. Thus new ownr was great! MerciDavid W.
Will use again , when im in need of a truck.JAMES K.
Honey is always courteous and helpful. She works hard to keep the customers happy. Thank you U Hauldavid H.
Le client n'a pas laissé de commentaire.Richard D.
The customer service was excellentKIMBERLY P.
Great people, easy to deal with, helpful and no stress.DAVID L.
The woman who works at this location is helpful and wonderful. Always kind and courteousdavid H.
U-Haul advertises $30 a day rental but with all the extra, hidden charges it costs 3-4 times more. $92 for this rental and I only drove it 18 miles total. The location was 4 stars. The company does not even rate one star.MIKE B.
The check engine light was on the moment I got the vehicle. I didn't notice any sounds or roughness in the gears, but when the vehicle was turned off, it sounded as if the engine was running for 5 minutes after it was shut off (keys removed as well) there was some clunking noises after the vehicle was shut off too (about 3 or 4 minutes after). The time on the clock was wrong and I didn't know how to fix it so I left it. Not an hour off, but about 15 minutes, so it was weird. Lastly, I did not expect to have to pay a rental fee. If someone plans on renting a vehicle, the rental fee should be included within the estimated total. This is something that needs to be done on the main website and not just the uhaul pickup locations. The vehicle did do a wonderful job of getting me and my friends around for the week though.Sierra L.
Great person managing also ..she was kind and thoroughMark M.
Le client n'a pas laissé de commentaire.JONATHAN C.
Le client n'a pas laissé de commentaire.Gabriel C.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Thunder mt H.
We love the staff. Honey is the best to work with.JDH H.
The only issue with this U-Haul is that when you look up U-Haul on Google it says that it's closed and the maps take you to an old location.JOSHUA D.
Le client n'a pas laissé de commentaire.caroline J.
The lady in charge was very kind, efficient, and clear about expectations and was helpful/professional. Better than the last owners/operators.Hans S.
I felt I was told there wasn't a van available to rent in order to make me have to pay for a bigger truck and it was a major inconvenience and very stressful to fit that big truck in such a small area to unloadTravis J.
Very helpful on the phone and at pickup, and a friendly local business.jan C.
Le client n'a pas laissé de commentaire.Charles V.
Thank you!!BRADLEY B.
Less than a 1/4 tank of gas. I drove 12 miles and the fuel light came on.Tim H.
Keep the vehicles clean and tidy and let the customer know if they will be returning it after hours. I didnt know the location was closed since the renters were there st the establishment. So finding out on my receipt that i got charged for after hours drop off didnt seem fair since nothing was ever mentioned wt the time of rental or drop off.Amyanna B.
Service was good and accommodating as I needed to move my appointment up an hour.James C.
I was very surprised to find out I had been charged for 2 days even though I had the vehicle for only a little over 6 hours??? The first hour was spent getting the vehicle out of the snowbank in your parking lot. I was told by the local dealer that if I had requested the vehicle for 24 hours I would have avoided the charge. This is terrible customer service. I will definitely think long and hard before I ever use u-haul again.MICHAEL L.
the lady running the location was extremely helpful and went above and beyond to make the process easy for me. the truck had a broken tail light.Kristen J.
Le client n'a pas laissé de commentaire.Ivan S.
Le client n'a pas laissé de commentaire.Richard D.
It is very hard to figure out U Box on the Juneau end. Express Alterations referred me to the appropriate entity, but it took many phone calls to figure this out.JoAnne G.
The employee in Juneau Ak is rude & she lies right to your face while she's talking to you. And she's Rude never going to rent from uhaul again to expensive. And one rude employee, here in Juneau. Shes rude & she lies. I'd never go through her againErnestine D.
Back right tail light and turn signal outDe T.
Well first of all you should probably put the right persons name on the contract paperwork. Or check the driver's I'd with the person renting the truck! Because your company rented a van to my daughter and because she gave the person making the reservation my phone number it auto filled the rest of my info and your agent helping my daughter just left it like that. And if my daughter had got into a accident I would be held responsible. So when my daughter returned the van I was with her and I asked the lady why they did that and that I never agreed to any of that. The agent proceeded to tell me that because I was her parent I was responsible. I said the hell i am. I want my name removed from that contract I never rented from you guys. She said she will talk to her boss but I never heard back from her or her boss.DEEANN H.
Le client n'a pas laissé de commentaire.Richard D.
We are a large non profit that needed a vehicle for Thanksgiving food in an emergency. We were given inaccurate information on costs, charged sales tax when we are a tax deductible organization. The parking lot to park in was not plowed and due to a storm it was difficult to get the vehicle back on time. The cost was $100 over expected. We needed storage for turkeys that other organizations had previously donated without cost, and this organization never returned my request for at least a discount.DAVE R.
Le client n'a pas laissé de commentaire.Lurline A.
Le client n'a pas laissé de commentaire.Ken K.
The location is great, person was nice and easy to deal with. However, the truck was very dirty inside. I had to wash my hands and clean the steering wheel when I got home. Yuck. Also, I had to pay $20 to park my car at their lot during my brief rental. Had no choice as I couldn't find a ride there. That's gouging.James C.
Le client n'a pas laissé de commentaire.Bergen D.
Very good service and a great experience overallâ€¦ thankyouJohn T.
Le client n'a pas laissé de commentaire.larry A.
already excellent so I cant help youDavid L.
Hello, The lady who helped was very nice. However, I initially tried to reserve a 20' truck several weeks ago. There wasn't one available so it had to be a 26'. All of that was done through an Anchorage rep who is 500 miles away from Juneau. I went there at 10am sharp and it took about 15 minutes to get the reservation. The technology wasn't working for her. The truck mileage and gas meter didn't coincide with what I had so I went back. I had to interrupt folks in front of me as now there was about an hours worth of reservations in the line. We exchanged notes on it. I drove off to get a call about 20 minutes later that she gave me the wrong keys and could I come back. She had in fact given me the 20' truck. I went back and got a 26' truck. The truck was clean, but the engine light was on. Immediately when I started driving the shimmy was horrible. Got worse as I sped up. The paperwork said the gas gauge was at a quarter, but it was well below that so I put $41 into the tank. And when I got to the house, the truck couldn't get up my driveway -it's steep and the bumper jammed or hung-up on the bottom. A total loss. $80 rental + $41 gas +three hours on a moving day. I didn't even open the back door. Would appreciate a refund.Glenn H.
I rented the truck for a total of 7 hours (the rate is based on 24 hours), but because I dropped off after the business closed I was charged an additional fee. It's a drop box. Not like anyone had to do anything with it and they probably just did first thing in the morning. I was not advised of this and I was clear that I was bringing the vehicle back on a couple hours (obviously after they would be closed), but there was NO MENTION of a after hours charge (that exceeded a whole day rental). I mean really? Do better as I feel taken advantage of and unless that charge is reversed, I'll make sure to share my experience with anyone who asks. I am disappointed and have spent thousands with u-haul over the years for major moves, but this experience definitely put a bitter taste in my mouth. Wes Keller 907-947-0247 firstname.lastname@example.orgWesley K.
Le client n'a pas laissé de commentaire.DANIELLE D.
Le client n'a pas laissé de commentaire.Leilani F.
Le client n'a pas laissé de commentaire.PAULA D.
Not a thing, you are greatALVIN K.
Outstanding customer service at this locationKIMBERLY P.
Le client n'a pas laissé de commentaire.DONALD D.
Le client n'a pas laissé de commentaire.Shane B.
Very helpful staff!Benjamin B.
Le client n'a pas laissé de commentaire.Anthony B.
Didn't have the U-Haul I reserved. I reserved a 26 and got a 10. Not having the ramp was really hard. Should not allow customers to reserve a U-Haul if there are none availableâ€¦Nichole O.
Le client n'a pas laissé de commentaire.Koreti T.
Was there no way to rent hand truck, boxes, packing supplies etc. When I first called place to rent U-Haul they were very helpful as renting a uhaul from this location. Basically told me to go online to reserve the vehicle. Ended up calling reservation center in Anchorage AK to reserve vehicle for the Juneau location.RONALD A.
Great experience! Van ran beautifully and dependably, working with Honey was great, and I would use this location again and recommend it to others.Beth L.
Super pleased to see the Uhaul rentals back in Juneau, we needed it all summer and we are going to be renting from this folks for years to come!Carlos B.
Le client n'a pas laissé de commentaire.Cooper G.
The employee was kind but it is a dress shop. When I picked up the truck, the check engine light was on. She called it in & was told to send the truck out anyways. On line, I requested a hand cart. It wasn't there, but I got charged for it anyways.MICHAEL L.
Took picture of new location on face book since not update online say close Sunday to SaturdayIrene P.
EQUIPMENT WAS NOT KEPT UP, BROKEN WINDSHEILD CHARGING FOR INSURANCE BUT NOT USING MONEY TO MAINTAIN VEHICLES. LOTS OF DENTS, BROKEN LIGHTS IN MY RENTAL.Cindy B.
Great service - the truck worked out perfectly for usMark C.
This is apparently the only dealer in Juneau Alaska. My original reservation was discontinued without notice. I presume that dealer is no longer a deal in Juneau. As for this dealer, the person renting is new to U-Haul and all that is implied... Uncertain of alot of aspects. Another client that was trying to rent a truck at the time that I was felt frustrated. The cab of the truck was dirty upon pickup, but I cleaned it and returned it cleaner than when i rented it. I do not think that an elderly woman at a sewing shop is the best fit for U-Haul dealer, but who knows? Perhaps she will prove me wrong.Glenn S.
Le client n'a pas laissé de commentaire.Irene P.
Le client n'a pas laissé de commentaire.Kris L.
Everything went well.greg S.
I was charged $10 for furniture pads I never received. If this gets to someone I would like a refund for that please...Cassie S.
Le client n'a pas laissé de commentaire.Brenda R.
Le client n'a pas laissé de commentaire.David L.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!