Customer Reviews for Express Auto Care
(Concessionnaire U-Haul dans le voisinage)

286 évaluations

10830 Coldwater Rd   Fort Wayne, IN 46845

(260) 497-9154

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 4h pm
  • Ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(260) 497-9154

10830 Coldwater Rd
Fort Wayne, IN 46845

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 9h am à 4h pm
  • Ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I don't understand why EVERY SINGLE TIME I rent a trailer from UHaul and decline the safe-tow coverage it still gets added to my bill. The gentleman working the desk even confirmed that I declined the coverage yet here it is in my receipt. I decline it while making the reservation and again when I pick it up.

Nicholas L. 
Évaluation :
5

From what we've experienced, it was great from all aspects.

Bonnie H. 
Évaluation :
1

It is a closed business so you have to do self check I

Maria T. 
Évaluation :
5

Very professional help and helped with finding the lowest price according to weekday travels.

dan K. 
Évaluation :
5

Mine was a smooth transaction. The rental was ready when I went to pick it up. The UHaual employee was friendly and helpful. I will definitely consider this location for future needs.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
1

Next time don't have someone drive to three different locations to end up back at the first one.

JOSEPH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

The key boxes could use a bit of oil. Box #2 was very difficult to slide open. Overall a wonderful experience! Keep up the good work!

Eric B. 
Évaluation :
1

The instructions and attitude at pickup were terrible

RAMONA Z. 
Évaluation :
4

I'm not sure all I know is the people I talked to some of them said that the u-haul has an issue the people were freely.

DEVIN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RUSSELL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTOFER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN H. 
Évaluation :
2

Location opened late. Employee was nice but overwhelmed. U-Haul website is a joke, U-Haul customer service/via telephone is a joke. Get your shit together!!!!!!

Tom V. 
Évaluation :
4

Very Friendly

John B. 
Évaluation :
5

The staff was friendly and helpful. No complaints at all.

JEFFREY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

All good. Great transaction.

QUENTIN B. 
Évaluation :
4

The loading crew were horrible. Four hours late. Were not careful with furniture resulting in furniture damage.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lydia W. 
Évaluation :
5

Great service

Steven H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIKI S. 
Évaluation :
1

I'd like a call from the customer service place for a refund/ Compensation for my time it put me way behind on my moving schedule I had lots of people helping me move that also had to wait 2 hours just for me to get the keys for the truck you should have my other notes on there that my girlfriend had put I'm just not happy at all and I have used u-haul before but will never be doing it by an app for pickup because I have No one to have help me if need be.

Jeremy P. 
Évaluation :
4

Originally had on line reservation at location off of Goshen Road in Fort Wayne. Arrived at scheduled time and there was no trailer available, even tho I had reserved in the day before and this was supposed to be guaranteed. Was given a story that trailer must have been stolen…. Was then going to be given a truck at same price, but truck wouldn't start, supposedly had been fixed the day before. Then sent to another location, which didn't open up for another 45 minutes. Luckily the gentleman was there early and more than willing and helpful to get us on our way. Frustrating part was that I specifically discussed importance of getting the trailer as early as possible, even did all of the on line check as recommended for ease and timeliness, due to a number of people waiting for us to arrive and the necessity of keeping to a schedule. The woman helping us at the first location was very apologetic and helpful, but the whole process was very haphazard, uncoordinated and unprofessional. I was promised a full refund of my fees due to all of the inefficiency and delay, still waiting to see this. I was promised an email detailing all of this and I have yet to see it. The second location was very helpful, but I will not be recommending or using U-Haul again.

Melissa H. 
Évaluation :
2

The truck we received had not been properly cleaned, as our check-out pictures show. Especially given the COVID pandemic this is an especially significant shortfall in basic respect for your customers. Additionally, while it didn't prove to be significant, the check engine light was on in the vehicle. Neither the moving blankets nor dolley had the typical tamper tags installed, leading us to believe that both had been used by whomever previously used the vehicle. Lastly, the automated check-out procedure didn't work properly, taking nearly an hour to resolve. Valuable time when you have people waiting to help you move. Having rented from U-haul many times in the past, including two recently, this experience certainly wasn't up to the standards we've experienced in the past.

Melissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory K. 
Évaluation :
5

Courteous staff, easy check out and return process, quick accessibility from local highways. Overall pleased with this experience

Narayanan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL T. 
Évaluation :
5

I will continue to rent from this location indefinitely

DERRICK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDRICK H. 
Évaluation :
5

Excellent

DANIEL F. 
Évaluation :
1

Trailer was dirty 2 lights didn't work and the owner there was very unprofessional

KENNETH M. 
Évaluation :
2

He would answer the phone and talk instead of saying please hold. It took close to 45 min just to drop off the trailer. He's not a very good representative of U Haul.

NANCY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

This is my go to rental place.

JOHN J. 
Évaluation :
5

nothing- thank you!

EMILY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

Everything went without a hitch.

Robert K. 
Évaluation :
5

Increase the size of the parking lot.

BRIAN M. 
Évaluation :
1

There was nobody available during normal business hours. The parking lot had snow that was 3"-4" deep to the point the rental truck and trailer was almost stuck. When I came back to return the truck (I had returned the trailer earlier) there was one of the large, truck-sized vans parked perpendicular to the entryway that I had to carefully squeeze my van through, again in a snow-filled lot, almost getting stuck again. The worst part of this was U-Haul texting me, mid rental after the van and trailer were returned, to tell me they had decided to change my dropoff location REGARDLESS OF WHAT THE SIGNED CONTRACT CLEARLY STATED. Now, having rented U-haul before, I know you are more than happy to charge extra fees if I return to a different location, but when you attempt to make my move more difficult it's just normal business? You are aware Penske rents the same size vans and trailers too, right?

PATRICK H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
4

Took a little while to get paperwork done but otherwise all good!

PATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS P. 
Évaluation :
5

They were wonderful.........

CHUCK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Excellent customer service. Staff was very pleasant, equipment was top notch, and it was a very pleasant experience!

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Midhat O. 
Évaluation :
5

The rental agent rolled out the red carpet and even warmed up the van for us. There were no unwelcome surprises on the final bill, and the equipment was low mileage and in very good condition.

craig A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Check in by phone was problematic. I was instructed to use a code for a lockbox that didn't exist. Fortunately an employee (or the owner) of the location arrived just then to deliver part of my rental equipment and he helped me get the keys. All else went well.

William H. 
Évaluation :
5

Nothing! Todd did a great job explaining everything and made it easy.

Pattie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton O. 
Évaluation :
5

Nothing, keep up the good work.

Brian S. 
Évaluation :
5

Great service! People was nice and friendly. The rented truck was in excellent conditions. Definitely, I will rent from them again. Merci!

Francisco R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marroh E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Manager extremely polite. Explained process thoroughly relative to rental and possession of vehicle.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

We originally reserved a U-Haul to be picked up at the U-Haul location located about a mile away from us. We were notified two days before pick-up that they would not have the truck available at that location. We have to drive about 30 miles away to pick up our truck, which was an inconvenience. However, Mike, the person who called us to set up an alternative pick up site, and Todd, the contact person at the site, could not have been nicer! Everything was set up for pick-up, so the process was very efficient. We would highly recommend this site for U-Haul.

Amy M. 
Évaluation :
3

Our pick up location was changed at the last minute by Uhaul because the previous customer didn't have the truck back in time for us to pick it up. It would have been nice to have the mileage from the new location deducted from the amount it would have been from the closer location I chose since it wasn't our fault the location was changed.

Damion O. 
Évaluation :
5

Customer service was excellent. He knew his equipment, was very friendly, and willing to answer any questions.

Mark K. 
Évaluation :
2

The Gentleman running the show isn't the friendliness at all , we have used a U-Haul from them before and thought the same thing . He made a comment that he didn't want our trailer because he just sent 6 of them to another location ? Just plain rude .

JORDAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Said G. 
Évaluation :
3

Rien

Nicholas U. 
Évaluation :
5

Manager helped guide me backing up a trailer. Overall great, speedy experience

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd E. 
Évaluation :
5

Todd provided great customer service. I will go back for next rental.

eddie Y. 
Évaluation :
5

Return on Sunday (after hours) was a challenge, but Todd was great to work with and helped me.

Daniel H. 
Évaluation :
5

Both locations pick up and drop off or excellent! Did not take long to get hooked up and on our way. And then at the Destiination we just drop the trailer and left perfect!

cheryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Thanks for all the help of me moving my reservation around as I waited for the closing on my house.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Midhat O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Midhat O. 
Évaluation :
3

The cargo reeked of cat pee. The employee up front said he hadn't checked the truck from the previous driver. Other than that, everything was fine.

Sara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandee L. 
Évaluation :
5

The site manager was very helpful and thorough. Thanks, Jeff

Jeffery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry V. 
Évaluation :
5

Awesome people

Adam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Midhat O. 
Évaluation :
4

Awesome experience

Vivian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richardalan K. 
Non les évaluations ont été soumises pour cet établissement.

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