WENDY A.
At least truck was there. truck smelled like oil, and so did I after I got out.
Évaluations des clients Express Mobil Mart
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Témoignages des clients récents de Express Mobil Mart
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ADRIAN N D.
This was by far the worst and most unprofessional experience I've ever had!
Michael L.
Location itself is cramped but OK. Think some staff could be better trained--check-in took a very long time, made worse by the online check-in not working and having to match up the key to the truck serial number. Otherwise, equipment was in really good shape and supplies (blankets) were ready for us.
TIMOTHYB M.
This is partly a problem with corporate. The app said that the pickup location was open until 9 but when I arrived, even though the store was open, there was a sign that said that they only did U-Haul until 6! I was able to convince the owner to rent it anyway.
MARKA B.
You are spamming me for no reason
THOMASJ H.
Had to wait over hour and half for the people lay me have truck truck I rented had no brakes almost crashed three times. It was a nightmare almost hit two cars in front becuase brakes brake pedal hittting floor. Should have crashed so I could get my lawyers not right paying for something that could have killed people
BARNABYHAROLD F.
allow customer to pay in cash and charge nothing to credit card
STUARTALAN B.
Van had a “Traction Control†warning light that kept coming on which was very distracting.
Anthony S.
Very poor ! Truck was dirty , parking lot was a disaster! Attendant did not print out rental agreement so I had nothing to say I did not steal the truck ! I will never use this place again!!
ROBERT F.
Truck was dirty, check engine light was on, and ody of truck smelt like it was just used for hauling hot garbage. U haul customer service was great, location was the worst. Never use monticello location, I will be telling anyone that listens.
TABITHA S.
This place was discussing the service was terrible . I used the truck for an hour to move a pool table and being that the back was dirty and had dirt and rocks in it scratched my table. Inside the cab was gross there was a dead plant in a pot on the dash and a Jewish bible or something . Very upset with service. The lot the truck was is was flooded and muddy . I had to step in a puddle to get to the truck which made my foot soaked .
KYLEITAM W.
The person working at this stores location did not know anything about the UHAUL portion of the store. I ended having to wait an hour and a half for the owner to arrive to complete my paperwork and take the rental truck
GEEVON A.
I was told by the uhal company in Middletown that if I returned the uhal before closing the next day I would be charged as a one day rental. The location I picked up from was charging me for 2 days because I was an hour late. Then charged me for not leaving the fuel on full but I have pictures of a full tank
John G.
The only downside is that the clerk was busy with convenience store customers, but the wait was not terrible. Other than that the experience was excellent. Best part was that this was the only place around where I could rent without a smart phone. A++ for that!
Ronnie G.
Quicker service
Thomas K.
The truck I used needs the wiper blades replaced... Thank You....
Rosemarie K.
When I got home to Long Eddy from Monticello, after picking up food for Blessing Food pantry, in Callicoon, I realized I did not ask for receipt for uhaul which I needed for Regional Food Bank of Northeastern NY. I called Mobil express , where I rented uhaul from and when I asked for receipt to be sent to me, I was told "already done". Thank you for the pleasant experience with uhaul.
Juan S.
fast and aesy
Jeannie F.
The guy at the counter seemed to know very little about what I (or he) was doing. He vaguely pointed to a lot, but I figured out my process myself. It was more of a mini-mart and he seemed disinterested in the whole deal. I was exhausted after moving and a more friendly, knowledgeable staff member would've been welcome.
Angela R.
Great, easy process! Thank you!
Joshua R.
Could not adjust mirrors, u haul representive was rude
KENNETH Q.
You don't have to do anything everything is good
Bruce W.
Very friendly and helpful staff even though they were very busy!
Miguel -.
This location was absolutely disgusting, no customer service skills, the truck was stuck in ice and snow and nothing had been plowed. The property was also dangerously icy and I'm 9 months pregnant. I would not recommend this location to anyone.
Madhava H.
It was smooth, dropped off the truck and keys easily.
John B.
Other than giving me a free rental, lol, I'm totally satisfied both with the quality of the product, and the conduct of the employees. Well done! I will be back.
Eric B.
More advanced notice of vehicle availability
Hendra J.
Let the customer choose which one(Small, middle , large or open box/pickup). Thank you.??
David S.
I wish check-out process is more automated and faster. Customer service was nice tho
rohan P.
Cost
Neal M.
Use this location often always a pleasure.
STEPHEN L.
No comment at this time
nachmen W.
Worst costumer service ever received from this Indian
Linda C.
The pick-up location staff were extremely helpful and accommodating.
rohan P.
A dedicated service sales person. The sales person seems to have many different jobs, cashier, gas attendant, bottle stocker and dealing with the uhaul service.
Paul C.
The clerk had me sign 3 papers without allowing me to read them I never should have signed them without reading them nor did he provide me with copies of the papers I signed I'd like to have a copy of all the papers I signed.
KATINA V.
Nothing it was all good.
BRIAN H.
Efficient and helpful
peter P.
My worst experience ever with uhaul at this location.Employees had no experience with reservations..I had to go outside and reserve myself and then had to wait 45 minutes for them to confirm my reservation..I felt harassed and uncomfortable with this experience..I will never use this location again.
LETISE B.
Absolutely nothing!! Affordable, So customer friendly, and professionally trained.... exceptionally nice.
MORTON D.
i was treated with friendly and courteous service.
Virgil B.
The cab floor boards were dirty from being parked in an unpaved, dirty parking lot.
Barbara D.
When I went to get the truck it 1hour and then when I left had come back cause the right headlight was out and the told me to use my high beams really this place sucks I don't think it's professional
redza Z.
drop off was excellent
Louann B.
I went in looking for a 20 foot truck. This place told me that no one had a 20 foot truck and I would have to rent a 15 foot. The next day I was bringing my stuff to a storage unit and drove past another uhaul company that had the 20 foot. I went inside and that gentleman said he had the truck since the 13th. The place in monticello took advantage of me and lied just to get me to rent his truck and waste my money and time. His truck was filthy and had drug baggies in it, that inhaled to clean prior to use. I will not be using uhaul to get my stuff out of storage. And I am going to discourage everyone from using it as well
Vincent L.
Worst experience ever! Truck went dead. When we called the store was told he does not "give a Sh**" to call 800 #. Service said they didn't have anyone available to wait until the morning. After I had a fit they sent some one three hours later. I am still waiting for my refund!!
James E H.
Location was not requested site,18 miles further away. Vehicle was filthy (cab/bed/outside/tail/etc), gas was not Full. Took vehicle as was the only truck on site in Monticello. The vehicle had 43K miles, but had bad sway in driving and shock/suspension was poor. I've driven many truck=s (auto and manual) and this was on the low end scale for quality. Showed to Rich and Paula @ return site and they confirmed poor condition.. I took the $28 Insurance as was advised for accident/damage coverage. Was informed @ Monroe location, I could have called & had swapped, (this wasn't explained @ Rental Pick Up location. Would never again use Monticello NY. I have photos of vehicle.
GREG R.
Try to make sure the trailer plates are up to date
IMRE M.
We read the odometer when we received the truck , but did not read the miles out listed on the estimate contract. When we read the miles out on the contract they were less than the actual miles on the odometer and we ended being charged for 30 miles more than we used
Michael M.
They gave me a hard time about putting 1.5 gallons of gas in the truck . I drove 25 miles and they wanted me to put gas in the truck.
Christina P.
No person to drop it off to just a gas station and the attendant was unaware of any thing just took the key and could care less.
victor E.
Have more signs showing !
HENRY J.
Well that location is surrounded by drugs and addictsalike..they are under staffed so it took me over an hour to be driving down the road
Joan J.
Equipment should have been cleaner and there is no separate entrance for truck rentals also no restroom facility available even though food and drink is sold there, which is a New York State Law. Seems the people working for the business were more interested in taking money for scratch offs etc. than waiting on customers for gas and those trying to rent a truck. One person was very rude and condescending giving you the impression he did not have the time to wait on you.
Lois B.
Drop off was easy. We dropped off before official hours and they told us that we would receive an email with the receipt attached. Additional mileage (we went over about 8 miles) would be billed and it was...correctly! No problems at all. It probably helped that I took pictures of everything and they knew that as well!
STEVEN F.
Get the reservation correct , change it once informed that it was wrong. Problem was with Middletown NY not Monticello.
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