Customer Reviews for Express Rental And Supplies
(U-Haul Neighborhood Dealer)

465 évaluations

10 Anne St S   Barrie, ON L4N2C6

(705) 792-2495

Heures d’ouverture

  • Mon-Fri: 9 am–1 pm
  • Sat-Sun: 9 am–3 pm

Services dans cet établissement :

Pour nous contacter

(705) 792-2495

10 Anne St S
Barrie, ON L4N2C6

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–1 pm
  • Sat-Sun: 9 am–3 pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great service however the instructions came through on how to rig everything up when I was already on the road. Thankfully I knew what I was doing. Also the process with the app getting a link through a text message and then trying to install the app it never tied back to the account. So I couldn't ever really look up my booking inside the app.

CHAD DOWSHENKO 
Évaluation :
1

How are people expected to lift a 2000 lb trailer?!?! Upon pick up, I was the only customer there yet when I called for assistance, I was told I would have to wait 10 to 15 minutes. A kind passerby helped me out. Upon drop off, I provided 15 minutes notice that I was on my way and would need assistance. I called when I got there, and there was no answer, I sent a text message advising I needed assistance and that I was waiting in the parking lot. After several minutes of no response, I painstakingly lifted the 2000lb trailer myself to get it off my hitch. The trailers should have the ability to be raised and lowered when there is no assistance otherwise. Very disappointing!!

Joanne Segal 
Évaluation :
4

Only concern is that the check engine light was on in our vehicle. Also note that the check in location is a couple of blocks from the vehicle pickup location. Lots of parking, also on multiple bus routes. We were originally booked for pickup from the Dunlop St E location (Dunlop/Mulcaster), but it only appears to be possible to pick up at that location during store opening hours. It would be better if U-Haul didn't permit impossible bookings; we wasted a couple of hours sorting out the change.

Christopher Streets 
Évaluation :
4

Trailer was in good shape except the ratchet straps, they were in serious need of some lubrication (i.e. WD-40).

Frank Fobert 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID MACK 
Évaluation :
1

Last time I booked a truck I was reimbursed for bringing it back early, this time I brought it back early and they still charged my the full amount. Not impressed!

Alyssa Fumerton 
Évaluation :
1

The whole pick-up experience was frustrating. We were an hour behind by the time we finally got our truck.

Karen Hayward 
Évaluation :
3

They staff were very helpful. When our truck didn't arrive on time they found us another solution. It was a little time consuming but no fault to the staff.

CARROL PATENDET 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen Aprile 
Évaluation :
5

It was disappointing to have to travel to Barrie, an extra 40 minutes each way, when I booked a location for pick-up that was literally 2 minutes from my house. U-Haul did allow me to pick-up earlier than I booked and offered $50 for gas compensation. BUT my time is more valuable especially when I have a 7-hour drive ahead of me. This is my only complaint though…everything else was good service and good vehicle with no issues

Kim Caruso 
Évaluation :
5

Thanks for an easy transaction!

Patricia Brunelle 
Évaluation :
4

6x12 enclosed was not swept out and had bits of yellow insulation in it. Other then that, all was well and we were happy to use the equipment.

William Heck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH MAYER 
Évaluation :
3

I did not choose this location but was told to drop off here. There were no staff to help me and I needed help. Eventually, I got hold of a person by phone who was helpful. My app was not working. I didn't know how to unhook the trailer so needed help that was not available. Now that I know how to unhook the trailer properly, this location will be fine for me.

Lisa Bannerman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunther Arndt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Giles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayesha Karim 
Évaluation :
1

Uhaul changed our reservation date and location. The "10 Anne St S Barrie ON L4N2C6" location has turned us off of Uhaul overall. Arriving a day earlier than reserved and an extra two hour drive during a work day did not allow us to thoroughly review the truck before driving off the lot. The vehicle was covered in snow and required 20 minutes to remove ice from the windshield. The rear cargo door was jammed and could not be opened for inspection. The center console opens to deploy cup holders these were caked in a thick sticky substance with a foul smell. The glove box had liquid pooled up inside. Greasy oil that smelled like it was once a delicious Indian curry. The middle seat, once folded downward revealed further sticky coffee stains. Non part of this vehicle should have been rented out. The staff at the Barrie location did an unbelievably poor job of insuring the vehicle was ready for the next customer.

ROBERT TRUNK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharie Young 
Évaluation :
3

I wasn't keen on having to go to one spot to do all the paperwork and then another to go pick up the trailer. Both on one site would be more efficient. The trailer wasn't cleaned out from the previous rental and the safety chains need to be replaced as they are very worn thin.

Kim Dodge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace Rejano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Ferrie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Fisker 
Évaluation :
5

Everything was perfect!

Nirma Shamji 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Miller 
Évaluation :
1

Horrible customer service overall

Lisa McFadden 
Évaluation :
1

Poor service, All the representative was representative was interested in was talking on his cell phone not taking the company phone calls. I would find new staff immediately. The office was not near the yard making it a logistical nightmare. The first piece of equipment I went to pick up was broken resulting in an 1 and a half hour delay to my schedule. My time is billed at 150 per hour. This rental cost me at least $500 in equipment and time lost. Worst U-Haul I've ever dealt with.

Carl Rose 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD FRECHETTE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Cottrill 
Évaluation :
3

I thought it was a bit strange that everything was done outside, and the store front was locked up. There was a gentleman that returned after 20 minutes and was unable to find the staff member for help.

Cindy Jamieson 
Évaluation :
5

This was the worst experience and stressful experience of my life and we have rented U-Haul for a lifetime of moves but next time I will not consider U-Haul I initially had a time 8 am to get a good start on the day got a call to confirm excellent than the day before 830 pm got a call that I had to move locations to innisfil and no longer at my time it's now 9 am son lost an hour great hit what can you do I agreed than I drove to the location to them not even being there and 5 minutes after my pickup time U-Haul calls me and says well they don't have a truck for you sorry now you have to drive back to barrie to Anne steeet they have what you need ! So now it's 940 I got to Anne st well that's just the truck location NOT the office location I am so frustrated at this point I call the number and he's like oh we are not actually there that's just where we put the trucks he texted me the address I went there and now by the time I left and got all the things it's 1012 and that's the worst experience I have ever had and quite the unorganized mess I will be leaving a gooogle review I am so upset 280 $ rental and like a tank of gas trying to pick the thing up I will say tho the final pick up location was very nice as I was super upset I had purchased supplies from the first location I was not going to go to 4 locations later to pick up my mattress cover and things so that money is out the window as I'm not chasing down the 17 emails to find out how to get a refund for the supplies I never got to pick up because the location changed so many times

Todd Creighton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Heidman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Briscoe 
Évaluation :
4

See less booking procedure and U-haul Rep both contacted me by phone promptly to arrange & confirm booking. The Rep at the store was prompt, efficient, courteous and friendly. The trailer was in good condition and mechanically sound. Towed without any issues whatsoever and more than met my needs to move an expensive cabinet. Drop off and check out was easy. I couldn't have asked for a smoother or more streamlined process or experience. The only thing U-Haul didn't provide was an extra pair of hands to help me load and unload the furniture. ;-) It was nice to have the transportation part of the day managed without even a single issue. My appreciation to the Staff of this outlet.

Robert Fulford 
Évaluation :
4

The truck was all muddy inside I showed the tenant and sent him a video but was still charged a 15$ cleaning fee I am not impressed about that

Steve Laplante 
Évaluation :
5

Trailer was in good shape, good tires, lights all worked, pick up and drop off was smooth. Everything went as it should.

WARD EDDY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Miller 
Évaluation :
5

Why did I not get an email or text after returning truck

David cox 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIU WING WONG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Prance 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Clausner 
Évaluation :
5

No functional brake lights, left turn signal or running lights (only right turn signals worked). I pull a trailer every single day, problem isn't my truck according to my portable tester. I don't have time to fix rental equipment, I just dropped the trailer back off after checking connections for 2hours.

Lawrence Fisker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maris Lazar 
Évaluation :
5

Great personal relation

Michael Lukachko 
Évaluation :
3

They should advise that the address given is the pickup yard but not the address of the business office which is around the corner. Thankfully another customer was at the pickup yard and explained this to us. Otherwise everything went well. Always concerned about leaving the trailer in an open yard without checking out at the end of rental but that is what is done here.

John Bryans 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eliseo Zompanti 
Évaluation :
3

We travelled exactly 3 miles in our rental truck and were charged $31,04 for a fuel charge. We rent quite often from U-Haul and I have to be honest pick up and return never are easy. There are always complications. This location was actually better than some, for pick up but the fuel charge was crazy!

PETERJ BUTTLE 
Évaluation :
5

Good customer service, great location for trucks and parking.

Lynn Burness 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRAD SMITH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse todorski 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet Judd 
Évaluation :
4

I didn't know that I needed a 2" ball and the 2 5/16th inch ball had a huge nut holding it on and I found I didn't have the pipe wrench I needed to remove it. This lead to a 1,5 hour waste of time which could have been avoided if we had been warned in advance or if the location we used had one on hand for their customers to borrow.. Once I was able to purchase a wrench and return to the pick-up location, I was able to remove and replace the ball in a matter of minutes, Also, there should have been a reminder that a flat four-prong plug was needed for the trailer lights. Fortunately I already had one from a previous U-Haul rental, but that could have led to another problem for other customers.

David Banks 
Évaluation :
5

Best uhaul location that I have dealt with.

Ceirion Humber 
Évaluation :
5

Better maintenance on the trucks! The cube van I had, the front brakes were shot, everytime you had to hit the brakes, it would vibrate you like crazy!

Donald Sherk 
Évaluation :
4

Trying to get an receipt is ridiculous. Have waited 3 days, left a message and still no receipt. Said they had emailed it the day we returned the van. Of course it has been put through on the VISA.

Rod Rumble 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jitender Mahay 
Évaluation :
3

I dropped off after hours.

Greg LeGood 
Évaluation :
5

First time using them! It was easy and great price! 

Tammy Thompson 
Évaluation :
5

Very happy

BRIAN ROBINSON 
Évaluation :
3

The cargo area was very dirty and smelled of manure, making use of the truck an unpleasant experience

Edward Park 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor Walker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffery Wells 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KULDIPSINGH DHILLON 
Évaluation :
5

Very happy with the service. The gentleman working there was friendly, helpful and professional.

John McMorran 
Évaluation :
2

The electronic check in process was exhausting. So much time wasted battling with GPS locator differences. Something to be said for a live person at check in. The equipment had a smell such that we needed to drive with windows down to breathe properly although it looked clean enough. Also, multiple warnings on the electronic notifications showing that oil change and tire service were due. Those were on from previous not newly showing on our drive, so should have been completed prior to renting out again. Not well maintained and not good service.

Carla kruger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikhail Golovinov 
Évaluation :
2

Have Anne st. Location manned

Stephen COCKING 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kyle Bowerman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fraser Howell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corinne Parker 
Évaluation :
5

It’s perfect, easy lot to pickup from, good pricing, nice staff

Kyle Hogg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafail Svirski 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorain Watts-Britton 
Évaluation :
3

Dolly was perfect. Last time I was able to rent one in Orillia. It was inconvenient for me to have to pick it up in Barrie.

eric zondervan 
Évaluation :
4

We dropped the trailer earlier than expected and they didn't confirm that they received it. We called and no one called back

Caroline McGee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Vasconcelos 
Évaluation :
4

They were closed which is understandable. The yard was big and clean. I dropped the truck off no issues and knew where the drop box was for the key. Everything went smooth at this location.

Matt Leonardis 
Évaluation :
5

I'm a short Woman, put cushions in cab to sit on while driving.

Anne wilkonson 
Évaluation :
1

I was told the trailer was ready to go just hook up and go. The trailer had no plate on it the trailer had no inspection done on it and the trailer had non-functioning lights. Had an appointment for 12:45 ended up leaving around 2:00 after arguing with the u-haul people that refused to come until after I finally lost it on them. No one shows you how to hook up a trailer no one shows you anything. Probably one of the worst rental experiences I've ever had and I think u-haul should address this location because they do not care about the equipment or how they are returned or how the proper MTO standard States for lights and licensing. I'm confused how a trailer that is yep ready to go that has no lights and is missing a trailer is legal in Ontario? Definitely going to mention this to the MTO hotline

Craig Morten 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen damiani 
Évaluation :
5

Best U haul in Barrie.....the guy is always very professional and helpful,.Always a pleasure doing business there!!!!!

JOHN CURNEW 
Évaluation :
2

i rented a trailer had to go and clean it out had no wires for the lights......rented it for 1 hours my bill was 28 dollars i said you cant just charge me for half a day ......i went to essa rd rented from them last wed they charged me 16 dollars so i will never use the place on ann st again....

wallace rowe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Fox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Rousseau 
Évaluation :
2

Le client n'a pas laissé de commentaire.

maryann Haggerty 
Évaluation :
3

The service provider needs to be on site and not have people waiting for them to return to the store

Trevor Walker 
Évaluation :
2

Equipment was good price was good but customer service was bad tried to get it the day before but no one was there and when I called no answer and no voicemail

Adrian Van Niekerk 
Évaluation :
5

Good: Prompt, polite, clean trailer. Improve: I didn't understand why I would have to contest the condition of the trailer at the time of pick-up. Obviously the trailer has been well used, should the pictures not already indicate that?

Derek Travers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEFTERIA PANAGIOTIDIS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Eberhardt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mathieu macadam 
Évaluation :
5

The manager or owner helped me check out and return the truck. Was very helpful

Bethany Bliss 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY WEEKS 
Évaluation :
5

Easy pickup and drop off. Truck was clean other than the front cup holder section in the middle. No issues.

CHRIS NAVA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Previdsa 
Évaluation :
1

Trailer was dirty inside when picked up. No moving blankets, I had to wait outside as the store was not open for 9am. And trailer had no working running lights. Asked for a contact regarding this and got no call

Melissa James 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Carr 
Non les évaluations ont été soumises pour cet établissement.

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