Évaluations des clients Express Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Express Rental

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john b. le

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I had a problem when it came to returning the equipment after hours. Not everyone is comfortable using cell phones to turn in information and when I tried to get assistance , I waited on the phone for more than 30 minutes because, I did not want to get an additional charge. There needs to be a more user friendly system.

Ronald C. le

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Feel the availability of the equipment I wanted is a bait and switch. If Uhaul is sincere about the customer experience, if the desired location does not have the desired equipment, then the additional miles to pick up and drop off the desired equipment from the desired location should be taken off the mileage usage.

Anthony R. le

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Le client n'a pas laissé de commentaire.

JOSHUA L. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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I was over charged by over $45 and have to drive back to the location because you can’t reach anybody by phone at all. Never will I rent from. U-Haul again or recommend it to anybody. Absolute nightmare

Kierstin T. le

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The truck had a spilled stain in there, but overall the truck was clean. The owner of this location was very nice and explained everything thoroughly. I would visit this location again when needed.

Colleen M. le

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I did not know that it would take a while to pick up the truck once I arrived at the location. It would be helpful if that were put in the confirmation email or something, so people know to get there a bit early or not to be in a rush.

Richard W. le

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Le client n'a pas laissé de commentaire.

marc m. le

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nothing at this location. The guy was very friendly!!! Would definitely go there again

steve i. le

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Le client n'a pas laissé de commentaire.

Terrence M. le

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My quoted total was around $70, yet I've been charged $171 with no real explanation as to what the ridiculous overcharge is for. Expecting a correction or else I'm putting you on blast.

Paul G. le

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Le client n'a pas laissé de commentaire.

Samantha K. le

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When I arrived at the location, the 'manager' opened the door and tried to tell me that my pick up time was at 9pm at night and that he wasn't open then and to come back that night. He thought that this was funny (FYI NOT FUNNY!!!!!!!). He then went on and told me that he had done this to another lady the previous day- and that she got very angry, I'm not surprised! I had arranged to have my rental for a 24 hour period, and was told by both Uhaul and the manager that I would only be charged for 1 day rental as 1 day is 24 hours. However when I finally got my receipt for the rental, turns out that he did not charge me the 19.99/day rate but instead a $85/day rate. I was planning on renting another vehicle to finish my move, but now I don't think I will! DO NOT Rent from Express Rental in South Bend Indiana. I have contacted Customer service with UHaul and was on hold for over 10 mins. waiting to speak with a CSR. I finally got to speak with someone and he had to speak with a manager, and nothing got cleared up!

Shane K. le

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Inside of business is like an episode of hoarders. I feel like I need to shower now.

Daniel G. le

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Le client n'a pas laissé de commentaire.

Keith K. le

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Le client n'a pas laissé de commentaire.

samuel h. le

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The wait time was abysmal. I was scheduled for a 9 am pickup and didn't end up leaving until 10:20. There was only one person working with the computers and he took about 20 minutes per person. It still took me 20 minutes to get checked out, even with completing the pre-check-in online and when I did get check in, they didn't have the trailer I was promised. I had to take a van of similar width and wasn't compensated at all for the inconvenience, despite the van forcing me to take two trips due to the lower head room space. Over all, very disappointed in the experience

Cleo T. le

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Owner is a very nice person.

Damian R. le

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Amazing service, I goto these guys any time I need to move things

JOSEPH S. le

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Le client n'a pas laissé de commentaire.

Melodye D. le

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Le client n'a pas laissé de commentaire.

Ashley S. le

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Online pickup meant I got my reservation late so my movers were waiting. Guy before me said he waited an hour.. was cramped and crowded and the place was full of weird stuff. Super odd experience.

johnny w. le

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Very small parking area. Had to drop auto transport on the street side in front of the business. Inside the business was very cluttered.

Estephan A. le

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Le client n'a pas laissé de commentaire.

Dawn C. le

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Le client n'a pas laissé de commentaire.

Michele S. le

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Fast, efficient service.

Kaitlyn F. le

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Le client n'a pas laissé de commentaire.

Vicente B. le

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The charged me more than 20 extra miles

Edward M. le

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Fire the owner! I was yelled at cursed at and told to get out for asking a question in which he was wrong about. The owner is a liar and I will NEVER use Uhaul again...EVER!! No customer (paying customer) should never be disrespected and cursed at! The company lost a customer because of the idiot Owner.....

Robert K. le

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Le client n'a pas laissé de commentaire.

Marcus M. le

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Le client n'a pas laissé de commentaire.

Rachel N. le

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very friendly and easy to work with

ron l. le

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Le client n'a pas laissé de commentaire.

GERRY F. le

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Best service ever I highly recommend Gerry

everett l. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Le client n'a pas laissé de commentaire.

Jonathan N. le

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Two years ago, This place was fantastic and customer service was outstanding. Today, in the split of a second they lost my business. The man who answered the phone was rude and disrespectful. Luckily, there are more U-Haul rental places in town. I will not be doing any more business at this establishment.

JACQUELINE J. le

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process was quick and efficient and the gentleman courteous and polite. will definitely use again .

kathy m. le

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The paperwork seem to take quite a while to get done. the other criticism would be that the truck cab smelled like body odor . It was a clean cab but it smelled. Other than that, they were open on Sunday, they took care of my needs, they are very friendly and informative. I would definitely recommend them.

Randall V. le

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Smooth rental - very professional !

Jannice S. le

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Over Charged

steven p. le

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The male present that took the truck keys appeared under the influence of drugs. He was barely able to stand, and he was slurring his works poorly. The female present seemed to be at home. She was dressed as if she was going to bed. I was unsure if I should leave the keys with them or not, but it was definitely and unpleasant space to hold with the two people at this location.

MISTY L. le

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The truck was dirty, pulled badly to the right, and the seat would not move forward. They charged me 10$ more than the quote.

Aaron M. le

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Le client n'a pas laissé de commentaire.

julia f. le

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Le client n'a pas laissé de commentaire.

Everett L. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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No one was at location no where to park. Guys ended up coming out went over truck said leave it I had no receipt or anything then get a bill for over mileage which it was not. Last time for U-HAUL due to this location. Horrible.

PHILLIP M. le

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Le client n'a pas laissé de commentaire.

TRACY L. le

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I will be using them again in the future if and when I move!! Very friendly!!

Jesica G. le

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Nick was very nice and got us what we needed! He even gave my husband some pointers on driving such a big truck and trailer. He also shared with me that I could get boxes online delivered straight to my house and find movers on U-Haul.com! He made our move from Indiana to Texas MUCH easier!

Joel K. le

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Am done with you people

Taylor W. le

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As i was checking in the uhaul the gentleman at this location came out and demanded i give him the keys. And when i told him i needed the keys so i could take pictures of the milage and gas gauge, he still demanded i give them to him. And while i was trying to take picture of the inside of the truck, he was standing in my way and would not move when asked. What should have been a 2-3 minute job turned into 15.

donald w. le

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No comment

sue m. le

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No one was there at all when arrival to pick up the truck. Had to call long distance to reach someone and get truck order over the phone then. The 2 moving dolly supplies weren't in the truck either and was charged for them already.

Claire V. le

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Le client n'a pas laissé de commentaire.

doug s. le

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Le client n'a pas laissé de commentaire.

Damian P. le

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Le client n'a pas laissé de commentaire.

JR R. le

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Le client n'a pas laissé de commentaire.

John K. le

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Le client n'a pas laissé de commentaire.

Russell R. le

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The owner of this establishment was rude and inconsiderate. The 4x8 enclosed trailer I rented looked like it should have been retired ten years ago. It was faded and dirty and had dings and scratches all over it and he had the nerve to tell me that if I scratched the trailer I would have to pay $6000 for it. Not to mention that I had to sweep broken glass, china and food crumbs out of it so I could haul my fathers very expensive antique Grandfather Clock back to Arkansas. I also had to plug holes in the trailer where rivets had popped out so my stuff would not get wet. This was a very unfortunate experience and if I had not been pressed for time, I WOULD NOT have rented from this clown.

kenneth t. le

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Le client n'a pas laissé de commentaire.

DUSTIN B. le

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Better signage by the road or on the building would be helpful in locating the office.

Jessica S. le

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This location no longer exists. I had to call in and talk to Uhaul customer support after driving around for an hour trying to find this location. The manager on duty on the phone had me leave the rental in the empty parking lot of the closed down location and leave the truck unlocked with the keys under the front seat which made me concerned that the dollies we rented would go missing!

alma g. le

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Theire really friendly

Peter U. le

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The truck had not been cleaned; I had to sweep it out before loading. The cab was also dirty.

Andrew B. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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This site did a great job getting me set up. This was after being moved to multiple locations to get my equipment.

Anthony D. le

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Clean up the office

Latisa B. le

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The office space was cluttered, the guy who rented the Uhaul to us was not professional and I felt like I was over charged.

Stephanie T. le

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Truck was frozen shut when we arrived. Key was locked to the seat of the truck, and the lock wasn't working so the owner had to break it off to retrieve the key. I got charged an extra $5 for furniture pads that I didn't use. Tried to email about it asking for the charge to be removed, but was ignored. Nice guy, but I didn't really come here to make friends, I came for business. He did let me use the truck two days in a row on short notice with no hassle, so that was good.

gilbert m. le

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The truck should have been clean of all snow and pulled out from puddles around the driver door. Also, the office was very unclean

CHRIS T. le

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Le client n'a pas laissé de commentaire.

TIMOTHY O. le

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Le client n'a pas laissé de commentaire.

nayef y. le

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excellent service nice people

Carl G. le

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Le client n'a pas laissé de commentaire.

nancy e. le

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Le client n'a pas laissé de commentaire.

Jen H. le

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Extremely kind staff. I had done the early check-in prior to coming but apparently the reservation was locked in their system. What has previously been a 5 minute check in ended up taking 40 minutes because then they had to recreate the reservation and delete the old. I was patient because it was clearly our of the staff's control. They were generous and made some compensation with equipment for my time. They didn't have the 20' I ordered but gave me a 26 which ended up being perfect for our needs. My only suggestion is that the truck cab needed cleaned.

timothy o. le

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Very easy to drop off at this location. Plenty of parking.

Sandra C. le

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Le client n'a pas laissé de commentaire.

Jim G. le

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Le client n'a pas laissé de commentaire.

francesco c. le

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Le client n'a pas laissé de commentaire.

cindy h. le

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great place, just could not wait for them to clean it. The girls are really nice

Kevin F. le

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The truck is obviously well used. The right front end sounded like it was loose and at times it felt like the truck wanted to stall. Though the individuals I dealt with were very nice, it felt like I was in someone's home.

natalia s. le

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Le client n'a pas laissé de commentaire.

gean p. le

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Le client n'a pas laissé de commentaire.

Timothy D. le

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Equipment was in terrible condition. Location wasn’t much better. I returned the same day because I didn’t trust using the equipment.

KENNETH H. le

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very happy and they did a great job

Dale A. le

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Le client n'a pas laissé de commentaire.

Brandon R. le

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Integrate better with the online reservation process. I shouldn't have to repeat my info again when I do the pick up after I did the online reservation.

Katherine C. le

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We dropped off our uhaul around 9 pm and there were people hanging out behind the office building in the dark. They made us feel uncomfortable as they were watching us complete the return process

Shawn W. le

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I didn’t check the fuel level before I left. The contact said tank was full but 2 miles after I left I noticed it was at 3/4 tank. Cost me an extra $24 in fuel

William J. le

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Le client n'a pas laissé de commentaire.

Stacy N. le

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Easy dropoff. Overall perfect experience.

Kelly L. le

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Le client n'a pas laissé de commentaire.

onogbosele j. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Very good service. Very professional and nice

Margaret S. le

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Sales person was very pleasant and efficient.

robert C. le

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Awesome people and place. Thank You. Go Irish ??

Sara D. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Quick. easy, convenient and courteous. It was a very good rental experience.