Évaluations des clients Express Self Storage Bw8

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Express Self Storage Bw8

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Dave G.
Évaluation :

Very neat and clean area to drop off vehicle. VERY helpful that it was at a storage location too!

VICTORIA L S.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

Le client n'a pas laissé de commentaire.

MADELINE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Doris H.
Évaluation :

Send me a recent of bill

Carl L.
Évaluation :

The 2 ladies in the office were exceptionally knowledgeable and very helpful.

REINALDO Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert J.
Évaluation :

My personal experience was to perfection! Great 1 of a kind customer service and the location is wonderful. Will defenitley recommend!!!!!

LEKENDRIX R.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacie R.
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Damon R.
Évaluation :

Le client n'a pas laissé de commentaire.

Baba B.
Évaluation :

Le client n'a pas laissé de commentaire.

Susie S.
Évaluation :

Le client n'a pas laissé de commentaire.

RUBEN S.
Évaluation :

Le client n'a pas laissé de commentaire.

REINALDO Z.
Évaluation :

Le client n'a pas laissé de commentaire.

HOMER S.
Évaluation :

I was required to leave the office and go to my bank to get cash! It was the noon rush hour and traffic was heavy, I had a loading crew hired and had to pay them to sit while I spent at least an extra hour getting cash!

PETER CHUKS N.
Évaluation :

Le client n'a pas laissé de commentaire.

Phil B.
Évaluation :

Nothing Keep hiring the type of people you have They are very professional and friendly

Pam M.
Évaluation :

I would like to say that I have used Uhaul for years. I have never been so upset with the service as I was this time. The system failed both on the pick up and return. I was supposed to get the truck at 9am. I was not able to pick it up until 10am. The person let me wait for 40 minutes before helping me. I was 30 minutes late and had movers waiting. I would just like a phone call and perhaps a refund of some sort due to the awful time I had today. The stress was unbearable!

Evan K.
Évaluation :

Overall clean but air pressure was low in the right rear tire, according to the dash message

Patrick D.
Évaluation :

Great customer services, good prices and very clean.

Glen S.
Évaluation :

Employee I contacted was very friendly and helpful.

Nilda D.
Évaluation :

Opening sundays. The agent was very nice, polite and professional

Robert Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Adolfo P.
Évaluation :

excellent customer service

Eric R.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S.
Évaluation :

Nothing. Everything was great.

TIM B.
Évaluation :

This location was great and Kristina the manager did a great job to accommodate, UHAUL however overall was not a good experience. I had a reservation and when I showed up the vehicle was not there and they told me to go to another place or find another reservation. I tried calling multiple uhaul places and no one would answer the phone. communication is not good at all with UHAUL. I tried calling to get some kind of compensation for how much it cost me to drive the extra miles and rent a bigger truck I did not need but UHAUL would not compensate. Not a good experience with UHAUL at all.

Joseph B.
Évaluation :

Le client n'a pas laissé de commentaire.

carolyn G.
Évaluation :

Le client n'a pas laissé de commentaire.

melissa I.
Évaluation :

the front desk customer rep was friendly and very helpful. there was no hassle to pick up or drop off.

Daniul B.
Évaluation :

Le client n'a pas laissé de commentaire.

Diana C.
Évaluation :

Keep up the good work!

Jimmy A.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly D.
Évaluation :

Le client n'a pas laissé de commentaire.

Luiz S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary S.
Évaluation :

Everything was great service and Melissa was very helpful I will definitely recommend this location for friends

Christina P.
Évaluation :

Le client n'a pas laissé de commentaire.

Walter R.
Évaluation :

Keep the employee there she's great

Monica M.
Évaluation :

My experience here at this U- Haul location was AWESOME!!! Melissa is great and made things so Easy from helping us with the truck we rented and helping us get the storage we needed. Melissa has Great Customer Service and Very Patient..... Very Professional and the property was so nice and clean even the curb appeal as you drive in go the parking lot, very inviting. I will definitely recommend friends and family there.

Jose M.
Évaluation :

Great service , friendly staff.

Natalie D.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven B.
Évaluation :

Le client n'a pas laissé de commentaire.

Zuleyka P.
Évaluation :

Exelent service

Harrell W.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa M.
Évaluation :

The Managers here go above and beyond. Very sweet and professional. You need to rent a truck, I recommend this location.

Pedro G.
Évaluation :

Le client n'a pas laissé de commentaire.

Idalia H.
Évaluation :

We want to say thank you for helping us through the process and explaining each detail and questions we ask. Kudos to the employee who assist us. We feel she was our hero of the day. There is no other way to explain it better. Thank you so much!

Jose O.
Évaluation :

All's well that ends well!!!

Francisco M.
Évaluation :

Le client n'a pas laissé de commentaire.

Arlene R.
Évaluation :

Getting charge for cleaning when uhual was turn in the way I receive from San Antonio location

Évaluation :

Le client n'a pas laissé de commentaire.

NAGUIB E.
Évaluation :

Le client n'a pas laissé de commentaire.

Roland W.
Évaluation :

Le client n'a pas laissé de commentaire.

peter T.
Évaluation :

My friend, if you were rent a u-haul come to 3320 E Sam Houston. Pasadena. They are very friendly and helpful to rent a U-haul

Leticia G.
Évaluation :

Le client n'a pas laissé de commentaire.

Barry M.
Évaluation :

All was good. Staff was excellent. Service was great

Angelo L.
Évaluation :

Very good service!

ELLIOT A.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert C.
Évaluation :

Staff where very rude!!

Ty D.
Évaluation :

Le client n'a pas laissé de commentaire.

NELSON P.
Évaluation :

The girls service was fast, knowledgeable and friendly Thank you!

Angela R.
Évaluation :

Friendly staff amazing customer service

Brenda W.
Évaluation :

Le client n'a pas laissé de commentaire.

Pablo S.
Évaluation :

Customer service was outstanding! Melissa was the best!

Danny C.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas S.
Évaluation :

The electricity was out, with no lights, AC or computers. The attendant was buy herself yet she handled the situation beautifully. She got me checked in and another client check ed over her cell phone.

Alireza Y.
Évaluation :

They charge me $34 extra for what? I dropped off the truck at 1:40 20 min sooner the scadule time I walked into the office no one was there the office door was locked I put the key inside the truck and locked the doors that's it , I had to leave the truck and key unsecur where which is not gated ,where is no employee or anybody else? Sorry

Vina E.
Évaluation :

Le client n'a pas laissé de commentaire.

Vina E.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMMY P.
Évaluation :

I traveled 11 miles and it cost me $18.00 for 3.6 gallons of gas. That is a rip off. Sammy Patterson.

Kevin B.
Évaluation :

we arrived to pick up the truck and location locked up tight, nobody around. we then called. scheduling lady called the location twice and confirm nobody was there then she could not find another truck. eventually we had to drive to another location for a truck we had to pay for by the mile and could not leave tuck at our destination like our original contract alowed us to do. original comtract was also half the price of new arrangement, plus wasted 1.5 hours. this was the worst experience I've ever had with service purchase. to top it off, nobody has even called to talk about our concerns. worst customer sevice and fraudulent bait and switch ever. unbelievable

Cara D.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa G.
Évaluation :

Le client n'a pas laissé de commentaire.

Carrol E.
Évaluation :

The dolly was not secured and the blankets were not folded and put in the holder. Just an oversight, no big deal.

michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard D.
Évaluation :

Melissa was WONDERFUL!!! went above and beyond!! I was having a bad day, then Melissa answered the phone and fixed everything! She deserves accommodation and promotion! Thank You Again,Melissa.

Terri A.
Évaluation :

The manager was offsite, so we put the keys in the holder. It looked like it was a nice place. Plenty of parking to drop the truck off.

Wendy P.
Évaluation :

I waited for 2 hr to get truck even know i when there a week early. I lost alot time would like to credit me in some thing because that waste my time call me at 8328834284

charlie J.
Évaluation :

No personnel to assists in unhooking trailers

Arturo A.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher W.
Évaluation :

Le client n'a pas laissé de commentaire.

rhonda C.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELICA S.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW G.
Évaluation :

Le client n'a pas laissé de commentaire.

LEGIA L.
Évaluation :

The air conditioner kept going on and off.

Bobby G.
Évaluation :

24 hour drop off process very easily understood and executed.

Dorothy P.
Évaluation :

They charged me a $25 dollar cleaning fee and said there was a cup in the cup holder and that there was glass all in the back that had to be cleaned when we cleaned out the glass in the their parking lot. It's not enough that I paid $381 to rent it one way but let's get $25 more dollars out of a 70 yr old senior citizen. Thanks Express self storage.

Christine D.
Évaluation :

Le client n'a pas laissé de commentaire.

Karyn T.
Évaluation :

Transmission needs attention. Jerky when put to drive and accelerated. A/C blower seemed to have some trouble, but once the truck began warming up, it did OK, but probably needs service.

David B.
Évaluation :

Le client n'a pas laissé de commentaire.

eric M.
Évaluation :

When I got there I was told, "We don't rent trailers here". Then they discussed seeing my reservation earlier, so I asked why they didn't call me. They said "It's not our job." I had to go to another location and rent a smaller unit that was available.

JOSE V.
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose V.
Évaluation :

The ladies here at this store are wonderful. Every time I have been in this store they have been very helpful, more helpful than U-hauls own customer service center. If I ever need a truck, this is where I will be coming from now on.

peter G.
Évaluation :

Front desk lady is very friendly!!

wayne A.
Évaluation :

regarding the steering pull, I would have communicated this to the staff at the drop off location but it was un-manned!!!! In the middle of the morning, this location apparently has no employees. one sign says "open", "come on in" but the doors were locked. next to that sign was a small sign stating the manager was onsite and to call the number on the sign. - no answer!!!! A woman arrived just before me to turn in her rental called the location and the manager's numbers. I really want to rush back and do business with this guy again. (sarcastic comment!) my rental last month was perfect. this one not so much. this location has done a great disservice to U-Haul! the key drop has a basket under the little door. a bent coat hanger and you could grab the keys out of the basket, so I threw mine as far into the room as I could. although close to my new home, I do not see myself going back to this location. bottom line - be open for business!

Manuel G.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page