All was good nice size & the driver we had said all went well,the blankets were helpful & ramp as well. Price was reasonable will go with Uhaul again & good service on phone. Very helpful.Thanks again
marilyn v
Customer Reviews for Express Shipping of Dekalb
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The personnel was very rude and condescending during check out. He did not want to listen to our concerns about the truck leaking water into the back and about the rear lights being out. Also, I filled up the gas tank right across the street from the store. I filled it up right to where the amount of gas was when I first got the truck and I was charged additional for not filling the tank up enough. I will not be using the U-Haul location anymore.
Kelli CNot thing
John FMake sure if the tank is not completely full to offer a discount of some sort on the bill. I had to get a gas can and run across a highway to get enough gas to even start my rental.
Gina HThey where very rude and couldn’t give my money back they wanted to make it a big deal & I didn’t like that , they also had attitudes for no reason .
Josetta JS.O.
Thomas KI called this location 2 times the first time I call i ask questions about pricing and what they had available the guy told me he had a van I said ok. I call back the second time to ask what is needed of me to rent the van and he tells me just a valid drivers license , I told him that I had that and that I would be on my way for the van. I get there and they don't have the van I asked for I begin to explain my frustration to him and he tells me that they have a van and a different location and I can go there I told him I wouldn't be able to do that because I Uber it to that location he didn't have any remorse or any other options for me. On top of coming all the way there to not have the vehicle I asked for he told me my total would be 60 sum dollars and some change I look at my account the next morning and I was charged 100$. Never did he explain to me any fees or deposit that I had to make. It's now 2 days after this incident I called the store asking for them to explain why they didn't explain any of the fees to me they put on hold for 20 min than they hung up on me . At this point I need my refund back ASAP!!!!!! I'm soooo disappointed the place was disgusting and smelled I would never recommend this place to anyone.
Daniela RRude and disrespectful never will I rent from this location. It is possible after this I'll never rent from uhaul.
Aaron HIt just take to long to get your money back
cheryl cthe young lady was nice and polite, very helpful
chris gN/a
Keneede FI was suppose to pick up at 830 with my mobile. Didn't work I had to wait for them to open the location until 10. Not too satisfy with this experience.
Marco CI was surprised that the trailer had no lock. Luckily no one stole my stuff overnight, but it seems like common sense to have a lock.
jOHN AThe person at the counter informed me that I had 200 miles free of charge when I arrived. I was very confused by this and confirmed his words multiple times and he said yes it will only be the base charge of the rental. When I got my bill this was not the case. I had a feeling this was going to happen but just upsetting that he told me I would get 200 miles free.
Danielle BCharged extra fees for farkle delays
Ayman SEasy drop off and friendly customer service.
Leslie PThe personnel in charge of the uhaul wouldn't give me the time of day. I just wanted to drop off my truck and get a receipt of some kind as proof. He kept saying that despite me being there first, if someone else comes in, they are first.
Darrell HThe staff member was very rude. We parked the uhaul truck next to the other uhaul trucks at 5:55pm. We walked to the door and the staff member came out in a huff and told us we can't park there as that part of the parking lot was for the business next door. There was no sign indicating this. We parked the uhaul where she wanted us to and handed her the key at 6:01 pm. She did not tell us it was considered "after hours" and charged us $20. I am incredibly disappointed in my uhaul experience.
Nikita ECharge the correct price gas hand is not where they are claiming it was
Princess AThey add on charges making things more than what you originally reserved for.
Jamaal HVery friendly and helpful service
Andrew SHe told me it was a $30 hold charge not a $198 hold charge. I nearly over drafted my account because I didn't realize how much had charged out.
kYLE MI was charged a $20 fee because I didn't check the unit in online when I dropped the truck off after hours even though I dropped it off 14 hours early. Why do I have to pay $20 for staff to take a minute at the computer and check the unit in? The store was open the next day before my scheduled arrival time and the unit was checked in on time.
Amy TVERY unsatisfied. I specifically called and said I needed a truck with a ramp to pick up a refrigerator. The truck I received did not have a ramp and it was not tall enough to stand the refrigerator up in even though I specifically stated I needed to. I am very unhappy and will be calling during the next open business hours to ensure this does not happen to another customer.
Cassandra FThe people were friendly but equipment could use some more attention
Amy LHave the snow and ice removed from the windows. Have the battery fully charged so it didn't need to be jump started after loading at the first stop.
Anthony MRien
NICK BIs fine the way it is, and simple
Luis TOnly negative is I ordered moving pads/blanket and location was out. However, I appreciated that they were efficient, polite, and a nice business. I will use them again.
Adam CI would have preferred to pick up the truck at the location where I placed my initial order. Instead, I was directed to pick up at another location. This is a very minor point as the two locations were close together. Also, my order for rental shipping pads was not available where I picked up the truck. This was easily fixed by picking up rental pads at another U-Haul location nearby.
Mark RThey told me I was going to have to pay half of what they ended up charging me. I went back to them because the price that hit my account was double the price and no one could explain to me why, they only said it's charged and they wouldn't refund.
Laronda CIT was funny how the vendor charged my card a 250 dollar cleaning bill BEFORE I even had a chance to get the truck back to the establishment! For the record, the truck was clean when I got it back to the location. The location was closed yet I owe 250 cleaning bill?? WTF!!!
daniel pNot sure. Everything was great!
Justin BThe customer service agent was very helpful with the delivery of our truck
James CA bit hard to find as there is only a very small sign in the window, would never see it driving by but uhaul does not seem to be the primary business venture at this location so not a big deal.
Mark HThe gentleman at the front desk is such a pleasure to work with! One of the better location in DeKalb/Sycamore area.
Avery MMake it so you can approve vehicle earlier.
Jonathan KEasy, stress-free drop off. No problems to report.
Jordan MThe service was fine. I am a satisfied customer. Will use services again in the future when needed.
KENNY MGreat person working there!
Celia SHonestly the people that work here are the best. It's my favorite location to pick up from and use.
Holly GThis is more so the entire experience, though this location was also weird; when I walked in and said I was picking up the Uhaul truck, he just said, "ok?" and stood in silence. I was already annoyed because there were late changes in my reservation that impacted the entire move and he made me very uncomfortable. Prior to going to this location, I reserved a 14ft truck two weeks in advance and received a call the day before my move saying it was no longer available at that location and the nearest one was 45min away; this definitely would not work so I had to settle for a 10ft truck, which was entirely too small and I had to ask friends to pack their cars because of this. I also needed a dolly and this location did not have one, which made the move even more challenging. At some point, I received a text while we were moving saying a 14ft truck magically appeared and I could upgrade, when we were already halfway through the move. The next day, when I needed to drop the truck off, the location that I selected was not the location that was on my contract. I selected one 15min away and it was changed to a location 40min away. Unacceptable. I called multiple nearby locations for assistance and not one person was helpful. Eventually, I was told to call a number to change the drop off location and was on hold for 30min and never spoke to anyone. I then contacted the contact location and they were able to help after 3 other locations could not. It took me over an hour just to drop off the truck. This whole process made the move much more difficult and a lot of time was wasted. I wish I would have used a different company.
MYLES MIt would help if you would take cash also.
Elaine PI really don't blame the person working but he told me I had to clean out the vehicle or I would be charged $20. Including what I had to clean was the passenger side floor. I didn't have any passengers, how I received the vehicle was how I left it. It was me and my phone but I had to clean the center counsel that had something spilled on it. I didn't have any drinks. $190 for 6 hour rental. Not a great experience
larry w