Customer Reviews for Express Storage
(U-Haul Neighborhood Dealer)

4 611 évaluations

14214 Meridian Ave E   Puyallup, WA 98373
(@ 144th St)

(253) 841-4903

Heures d’ouverture

  • Mon-Sun: 8 am–5 pm
Heures d'ouverture spéciales
  • 3/28/2024: 8h00 am à 6h00 pm
  • 3/29/2024: 8h00 am à 6h00 pm
  • 3/31/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(253) 841-4903

14214 Meridian Ave E
Puyallup, WA 98373
(@ 144th St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–5 pm
Heures d'ouverture spéciales
  • 3/28/2024: 8h00 am à 6h00 pm
  • 3/29/2024: 8h00 am à 6h00 pm
  • 3/31/2024: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamadi Omar 
Évaluation :
5

Good.

Donald Austin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar Terrones 
Évaluation :
3

The truck that we had Reserved was there for us. It did work out and we got a cargo van. Still if you reserve something it should be there for you.

Dan Teague 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishna kothari 
Évaluation :
5

The trailer had dried mud in, however Cassie helped clean it before I left. Great service, friendly and efficient. Cassie is outstanding to work with and makes it easy. I am a repeat customer and will continue to use this location when the equipment I need is available.

Joshua Coates 
Évaluation :
4

Friendly, easy to work with, and everything completed in a timely manner.

Richard Lartz 
Évaluation :
3

Fuck this stupid computer shit I rented it from a person why can't I pay a person.. .....

Tim Delorm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Flecter 
Évaluation :
4

We rented TWO 6' x 12' open trailers from TWO different locations and were able to load almost 50 bins per trailer (x2 = 100). I highly recommend renting from U-haul.

Heidi Huston 
Évaluation :
5

Awesome staff!!!!

Pam Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUCK MANTLE 
Évaluation :
3

I drive box trucks for a living, something is up with that transmission. Shifts into 3rd way late then immediately jumps to 4th. This is tuned to drain gas.

Jesse Crocker 
Évaluation :
5

Very easy to deal with. Friendly and should get a raise!

Gary Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN MICHELLE 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Peters 
Évaluation :
2

When we do mobile pick up and drop and designate the time, we expect to do so. There's a reason we select the times and times to return for a reason. Not to get attitude from the counter and told we bring it back by 430 pm or we keep the U-Haul till next day when business re opens. Night drops ? Doesn't designate we must return so early or not until next day. I'm not sure I'll continue renting from U-Haul.

Henry Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN MICHELLE 
Évaluation :
5

A+

JORGE RIVERA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Jaramillo 
Évaluation :
2

My experience when I got the key was fairly good, however the person at the counter apparently did not give me all the information regarding what I was going to be charged for. When I went to drop off the key the person was rude and gave me misinformation about what I was going to be charged. I read the receipt that was sent to me and had to call the location because they were charging me double what I was supposed to pay.

Jessica Jackson 
Évaluation :
5

The 10' box U-Haul doesn't have the walk way to it. I recommend one gets placed on it so it would be easier for the person moving heavy and big things.

Terri Lampton 
Évaluation :
5

fully explain to customers that no night drop off means vehicle cant be left at facility at any time after closing

John McCafferty 
Évaluation :
5

It doesn't matter the day, time or hour the staff is always cheerful, positive and eager to make the experience smooth and painless. The individual I have dealt with most and one of the reasons I keep coming back is Cassie - always ready to ensure service is A++.

Ray Ballard 
Évaluation :
5

I ONLY do business at this location due solely impart to the professionalism, pride of work and dedication of Cassidy.

Ray Ballard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel Jones 
Évaluation :
5

Thank you for your service

Fusitele Tuitasi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Ballard 
Évaluation :
5

Took care of an unexpected issue quickly to get us on our way for an out-of-state move.

Angela Hearn 
Évaluation :
1

I got home and my phone notified me that an Airtag had been with me since I left the uhaul pick up location. It was on the inside of the uhaul trailer stuck on the top left. I notified staff and they said it is probably uhauls tracking system, which none of my paperwork said anything about an Airtag.

Jorge Villafana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Salazar 
Évaluation :
3

Matched fuel level (which was extremely low) from when we picked up and was over charged for fuel. Dispute with photos filed #4635714

Jesus Areyano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norris Bent 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK JONES 
Évaluation :
5

This is actually my favorite U-Haul rental location of all time. The facilities are the best because it's a big open lot and the staff is fast. Other places that are more modern everything takes longer they have to let you through the gate. You have to hook up everything's long walk it just everything takes longer but at this place it's fast and the staff is great especially Kassie

JOHN HENNESSEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siegfried Martinez 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Holly Russell 
Évaluation :
3

The young lady did not strap my car in correctly. The straps on my wheels feel off and she did not put the chain on either. It could've have been very bad if I was not notified by a person while I was 5 hours in my 18 hour drive. Not very professional. This needs to be fixed so nothing happens in the future.

Maria Ramos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI COPELAND 
Évaluation :
3

At the Meridian and 142nd Uhaul, it costs another $20 to do a night drop off for a trailer that costs $20 to rent because of "increased theft". Instead of investing in additional security measures (like locks), and/or supporting tougher law enforcement, typical big woke business supports increased crime by passing the additional insurance costs onto good, law-abiding customers at twenty bucks a pop. This is what you get when lazy corporations make college degrees mandatory for management positions. Garbage in, garbage out. Otherwise the experience was fine thanks to the squared away young guy, Branden, who helped us. You should put him in charge of the whole company, and whatever you do, don't send him to college, or he'll be advocating for "Free Uhauls for all!".

DOUG DAVIS 
Évaluation :
5

The woman who helped me was very nice and accommodating despite having to deal with a rude customer while helping me. She was professional, personable and kind. She explained everything thoroughly and did a wonderful job. Merci.

Jared Shinn 
Évaluation :
5

Cassie was exceptional. Definitely would use this location again in the future.

Fredrik Cavin 
Évaluation :
5

Express Storage 14214 Meridian Ave E Puyallup WA 98373 ..The Best

JORGE RIVERA 
Évaluation :
5

It was a superb experience and the employees were amazing. Very informative and very helpful. The experience was so great I considered buying my own trailer and decided I will rent instead! Merci.

Nick Bales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ORGILL 
Évaluation :
5

Great customer serv. Excellent overall explanation on contract before leaving office

Sandy Aguon 
Évaluation :
5

Excellent

Tawney Jorgensen 
Évaluation :
5

Customer service was great

Oscar Knauss 
Évaluation :
4

Reserved it needing pack of blankets. No problem on website. Went to pick up equipment and suddenly they say "We don't have any blankets"!! This is a MUST to know when you reserve.

Phil Laskowski 
Évaluation :
5

The staff was very friendly and they helped me find ways to save money.

darnell doyle 
Évaluation :
5

The woman that was working there was very professional and very prompt when it came to bringing out the truck and then taking the truck back

kenji calabrese 
Évaluation :
1

They told us that we could bring the truck back the next morning for no additional charge and we got charged another full day.

Lisa Knobloch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Ybarra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Suh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Knutson 
Évaluation :
5

Nothing. They always have great customer service and go above and beyond with helping me.

WILLIAM HURST 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry Hansen 
Évaluation :
5

Excellent customer service experience.Fast ,speedy check out and check in process

Jeffrey Downing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Houze 
Évaluation :
5

It's so much easier to refill gas to a "full" position than trying to gauge the tiny tick marks from E to F. I think all vehicles should be FULL when sent out. Other than that, it was a very seamless experience. Merci.

Amber Anten 
Évaluation :
5

Excellent service by Cassie, she knows what she’s doing and is very efficient and helpful

Alan Botsford 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie F Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Shenberger 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher Anderton 
Évaluation :
3

Engine struggled to switch gears. Maybe needs a tune up. I would not have trusted this truck to make a long trip. Put my dollies in the wrong truck so I didn't get to use them. No lock box to drop off after hours.

Linda Champion 
Évaluation :
1

Charged me an extra day after I told the gal in Rufus that I needed to return the truck in the afternoon and said that would be fine. Didn't expect to see all the charges taken out of my account. I want refunded.

James Hutto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelius Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Crump 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Baccus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Colon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Parnass 
Évaluation :
5

The ladies are very cheerful and helpful. They should get a raise!

Gary Williams 
Évaluation :
4

The drivers door is quite difficult to close.

Raymond Monuteaux 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carleen Bruner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evon Howard 
Évaluation :
5

great customer service, got checked in and out without a hitch

James Schofield 
Évaluation :
5

Retire the old junk

John Lorenz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Larson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Pineda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jereme Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Harrison 
Évaluation :
5

Called day before to reserve, picked up on time with no issues and returned the appliance dolly later the same day. EASY PEASY. Thank you, Ethan and Casse.

linda legg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Feider 
Évaluation :
5

Put some air freshener in the office please

TAVITA IULI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichol Hubbard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK BREDESON 
Évaluation :
1

Rude and unsafe employees

Zachary Boon 
Évaluation :
1

Employees refused to help when dropping off uhaul at 459

Alma Boughner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREME WRIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah mckechnie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galuefa Salu 
Évaluation :
5

Ver nice friendly staff

Gary Williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Hackett 
Évaluation :
4

Cassie and Ethan were great! Our experience was pleasant from start to finish. It was nice to pick up and drop off our truck, quickly and without any hassle. Merci!

Roosevelt Washington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael Lopez 
Évaluation :
4

The staff were so nice and knowledgeable, they were one of the better teams I've dealt with in general at any store or location. My only improvement would be the fact that you leave no buffer time between rentals. This is incredibly unfair to your staff as they work on an extremely busy street and if people are late returning a truck, they have to deal with customers who can get very ugly. I was earlier than my time but just hearing another customer needed my truck at the exact same time it was due back was shocking and one of the most ridiculous business decisions I've heard in a long time.

Brenda Madison 
Évaluation :
5

Great friendly service.

Margaret King 
Évaluation :
2

Get friendlier employees that feel like the want to be there. That is all.

Phillip Bourrillion 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec Lewis 
Évaluation :
5

Employees were very friendly and made this transaction easy from beginning to drop off

Jane Boyd 
Non les évaluations ont été soumises pour cet établissement.

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