Le client n'a pas laissé de commentaire.ron W.
Customer Reviews for Extra Closet St Pete
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joan C.
Excellent customer service. I have no suggestions on improvements. Highly recommend this location. Easy access in and out, less crowded, very clean.Carol P.
Don't switch contracts. The contract I left the store with was totally different than my final bill that I was emailed the next day. It was a different arrangement and almost a $30 in crease. When I called and asked about it, I got some excuse saying that the computer automatically kicks you over to the better deal...better deal for whom. Check the gas and milage with the client. Have both parties take photos/video of truck/van, gas and milage included. Never question/ argue with the client on issues with billing. Do your research, get your facts straight, listen, reply without negative tone. Although the issue was resolved in the end, it is time that I should never have had to take him out of my day to have the issue resolved. My overall experience was dissatisfying and I would not return there for business recommend to anybody to go there. But then again, this is just my opinion.Stanley M.
The overall service is very good, Jeff was polite and very professional. I will definitely rent from him again at would recommend others too . It would be great if some of the cargo vans were blank canvas. As a businesses owner we prefer no advertising on the vehicle we rent. Merci.Efren T.
Le client n'a pas laissé de commentaire.Joan C.
The truck was clean and ready to go, the manager even parked it in the shade for us so it was nice and cool. Great truck and service!MATTHEW B.
The rep was very honest and open with us reminding us about the refuel surcharge Gave us an opportunity to take the vehicle to fill up so that we wouldn't have to experience any additional feesCarlos S.
Le client n'a pas laissé de commentaire.Alexander G.
I believe I was overcharged for equipment I did not order or use.Patrick C.
Le client n'a pas laissé de commentaire.Eddy M.
Le client n'a pas laissé de commentaire.Madeleine B.
Le client n'a pas laissé de commentaire.ROBERT J.
Le client n'a pas laissé de commentaire.Edward D.
Le client n'a pas laissé de commentaire.Alan G.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.Phillip S.
Le client n'a pas laissé de commentaire.Gregory W.
My reservation was changed from 1 way to having to return the truck to the same location without any discount or accommodation otherwise which when you are moving is very inconvenient overall. The owner of this location was very kind and helpful.HILARY B.
Great Customer ServiceELGIN W.
Le client n'a pas laissé de commentaire.ZACHARIAH W.
Le client n'a pas laissé de commentaire.LYNN B.
Have internet appointments timed better, I think your intervals are too close together. UPS needs more of a time cushion. Our van was not available at the schedule time as the renter prior to us was late in his return. So our 12:30 pick up time was moved to 13:15.DAVID S.
The truck was wet inside and smell of cigarettes so bad you had to open the windows when drivingDaniel N.
I made a reservation at Tropicana they did not have my truck ready lost the keys to one and gave the person in front of me without a reservation a 26-footer for someone else it was really crappy to have to drive to all the different ones trying to find one. The gentleman on the Anvil location was very helpfulWilliam K.
If imI were a bad client with the way the agent responded and handled the call. But i processed it and considered that the agent need to assert as she had to go because of the her handle time. Anywayâ€¦ i just donot want to be pressured as this is new to me.Jerry T.
Brett is excellent. 100 % recommended this location.Ty Brett.eduardo V.
Excellent customer service at the location we rented from. Very nice and very helpful. We will use that location every time from now on!Michael P.
Le client n'a pas laissé de commentaire.Krista M.
Le client n'a pas laissé de commentaire.Walter V.
Le client n'a pas laissé de commentaire.Genine R.
Le client n'a pas laissé de commentaire.SHIRLEY S.
Jeff was great, easy to work with and all equipment works as advertised. Great experience!DAVID C.
Rates change daily used for 2 days at 0,99 cents a mile the next day it went to 1,2 without informing me (the customer). Not sure how they can get away with that but it is what it is I just won't use uhaul anymore no biggie. Keep my extra $22 and loose my business forever makes 0 sense but whatever. Could've made thousands more off me considering I move every 5 years but hey that $22 yall stole from me was more important lolROBERT A.
Terrible after hours servicerob A.
Le client n'a pas laissé de commentaire.geno C.
Le client n'a pas laissé de commentaire.GREGORY N.
Le client n'a pas laissé de commentaire.Michele M.
Le client n'a pas laissé de commentaire.Jose A.
Wonderful experienceAmy B.
Le client n'a pas laissé de commentaire.MARCI L.
they send me wrong confirmation email that caused me extra charge and late of drop-off time I wand to get refund of the extra one day.Malek A.
Le client n'a pas laissé de commentaire.ANTHONY S.
Le client n'a pas laissé de commentaire.MARGARET H.
The man I dealt with was wonderful.JENA F.
Le client n'a pas laissé de commentaire.roy B.
Le client n'a pas laissé de commentaire.KAREN L.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.COREY N.
Le client n'a pas laissé de commentaire.Jonathan O.
Wonderful experience! On time, thoughtful, genuine, and professional!Patsy S.
Le client n'a pas laissé de commentaire.JENNA M.
Le client n'a pas laissé de commentaire.Charlie B.
Le client n'a pas laissé de commentaire.Max O.
Le client n'a pas laissé de commentaire.ROBERT K.
Expedite approval qualification processChih-Deng C.
Le client n'a pas laissé de commentaire.ILona T.
Le client n'a pas laissé de commentaire.Ruthanne F.
Le client n'a pas laissé de commentaire.Robin S.
Le client n'a pas laissé de commentaire.Beth W.
Everything was great. I was treated very goodAlex S.
Great helpJeff G.
Le client n'a pas laissé de commentaire.Guy C.
Le client n'a pas laissé de commentaire.Paul B.
Le client n'a pas laissé de commentaire.Scott A.
Very good service and very friendly gentlemanDaniel C.
The truck had over 100 000 miles on it. It handled poorly and uncomfortable to drive.Norman G.
The U haul i got was not that great i didnt like the way it drove and it smell funny inside ..david P.
The Anvil location gets 5 stars. Excellent service à la clientèle.BETTE O.
Le client n'a pas laissé de commentaire.Johleen S.
I will 100 % never rent a truck from U-Haul again. When trying to drop off the truck I was told the location was full I had to drive the truck on moving day which is already stressful enough to three different locations and then call the one 800 U-Haul number to get assistance in with where to return the equipment. I was spoken down to one of the representatives told me, â€œthey have no room For the fucking truckâ€ worst rental experience period! Budget will have my business moving forward.Charles C.
No mention from the very nice man that I needed to log in to drop off when he took me outside and showed me drop box. Then, no matter what I did the location would not work to check in. I had 30 minutes to get to the airport, had to call, and after telling her I am putting keys in drop she then asked me to go and take a picture of dashboard...ummmâ€¦.the truck is locked.kimberly C.
Need help with my loading and Ed lined up an amazing man Joey. This is what I call above and beyond. I also rented 2 units from them. Great service great everything. Never met anyone as great as Ed. Thank you.Lynda K.
My mother recently passed and we need to clean out her house. The representative at Uhaul was so helpful and considerate. I high recommend this vendor.jeannie C.
Easy pick up and drop off, billing was correct and fairThomas M.
Le client n'a pas laissé de commentaire.Amanda H.
Keep doing what your doing.Robert G.
Ed was great. Came down on his day off Sunday to help. Talked to Brett on Monday good person too all in all excellentLarry P.
Ed was wonderful thank you Edlance J.
Awesome service and very convenient...Mohamed F.
I have known Eddie over 10 years at the storage place. Needed a one way u-haul and he fixed me up. My experience with ed has been above and beyond expect ions. Please if you can clone him firJOE M.
I had picked this location because I had dropped off a truck there before since it was close to my house. For some reason, the return location was changed and I had to call to change it back!Vicki W.
return to the fuel return policy where the trucks come with a full tank and you return with a full tank... anything else is bullshit!!!Bruce G.
There was an issue with the scheduling of the truck and change in drop off by U-Haul Corporate, but the guys at this location were awesome and they helped fix everything for us. I would definitely use this location again.KEVIN W.
Le client n'a pas laissé de commentaire.Eric B.
Overall was absolutely unacceptable. Very unsafe truck. Social media is gonna love this rant.Patrick S.
Ed was a amazing caring person. I feel blessed to have meet him. Very sweet genuine man. He helped us more than we can explain. He made this move less stressful for sure. I had a mileage issues. We thought we put in enough miles. Turns out we needed to another load. I called and he helped! I can not thank this man enough for helping us out! My kids my mom and I are extremely grateful! He is one employee that i would definitely be grateful to have at my company!Amanda T.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.RONALD L.
Le client n'a pas laissé de commentaire.Yevgeniy E.
Le client n'a pas laissé de commentaire.Elba S U.
All great. Not much could get betterEdward R.
Le client n'a pas laissé de commentaire.Jennifer R.
Candace over the phone was EXTREMELY helpful AND courteous, and so was Bret inside.Bart W.
Le client n'a pas laissé de commentaire.Shelly R.
Le client n'a pas laissé de commentaire.rolanado M.
You can have your telephone people know what their doing.I spent 3 out off 6 hrs.dealing with complications because the right hand didn't know what the left hand was doing. It was very stressfulDEBBIE M.
Awesome customer service experience! Checking out and returning it, I had two different employees and they were both absolutely wonderful people!Edward P.
The owner on Anvil Street was great. The Truck was tired and should be sold. My problem is that I RESERVED a truck at a preferred location just minute from where I needed to be, only to find out when I get there that I have to go the Anvil Street to get the truck. When I quizzed the owner at 66th street location I am told well we didn't have any trucks. So Uhaul inconveniences me , instead of Uhaul excelling in customer service. Also of note the truck had less than half a tank of gas, just one more unplanned stop in the day (to get gas). I will avoid Uhaul next time.Gene W.