Office was disgusting… When I picked the vehicle up strong smell of cigarettes throughout the office… When I left it off two men were in the office smoking. They both had lit cigarettes taking drags. Not very professional or respectful to say the least…One of the smokers was the one completing my transaction. Really gross. I'm not sure if they thought it was 25 years ago, but that really is not acceptable best business practices nowadays with all the known risks of secondhand smoke. The main reason I went to that location was convenience. From now on I will travel to the one in Tilton. Hopefully there isn't a disgusting smell of cigarettes there in the office..
Charles T.
Customer Reviews for Extreme Auto Care
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Vehicle had empty gas tank at pick up, otherwise fine.
Timothy W.Nothing the service was great and people were very friendly
Manuel Z.We were overcharged by 4 miles. Had we not taken pictures of the mileage before we left and after no one would have caught it.
Jennifer B.Courteous and efficient service for trailer rental.
Donald V.Loved the whole experience! From reservations made online, to picking it up, and dropping it off. The whole thing went so smoothly and the rates couldn't be beat! The gentlemen at Extreme Auto Care were both very friendly and easy to interact with. The hook up went very easily. I will absolutely be renting from Uhaul and this location in the future!
Courtney P.All went well. I have no suggestions for Improvement.
Randall D.Vehicle was dirty and smelled of cigarettes and had ashes in the interior. Plz clean vehicle better before renting. Location reeked of cigarettes as did the box we purchased. Would never rent from there again.
Nicholas G.Problems with the ground wire they were not sure if it was my vehicle or the trailer. Did give me directions to a place that could check it out for me . At that place of business they said it was the trailer . Now what?
Jon E.Lower the mileage price. Rented a pickup to make a couple of dump runs made 2 runs so the 19,95 $ truck plus the mileage charge was just under 60 $won't be doing that again between the truck price and dump fees 3 hours cost me 100 $not worth it
Corey B.Great guy very helpful. A plus experience
MICHAEL M.Great place to do business with
Gary S.The staff are knowledgeable. However U-Haul is the side business for this Auto body shop. Everything reeks of smoke: the front office, the truck cabs. This could affect folks with allergies. It coyld also enhance your sense of a homey joint.
Dante B.Made reservation three weeks prior to a local pick up. Was called and told I needed to go somewhere else to pick up (25 mins) out of my way. Requested 24/7 got to location and couldn't do 24/7. Very inconveniently. All three of the power outlets did not work so my phone died and lost GPS.
Karen C.Very friendly
Gabrielle G.Great staff
David V.Fuel was marked full on the contract, but was actually a little less than 3/4 full. Truck had trash left in it, smelled like cigarettes, and didn't look like it had seen a wipe down in months.
SABRINA R.They were very responsive and had me hooked up before the paperwork was completed. I was in and out in about 20 minutes. Both guys were friendly and a pleasure to deal with, would definitely suggest this location to family and friends!
Donald F.Steering was loose, truck had 161k on it and it was tired. Should be fixed or retired.
RALPH K.Excellent customer service at this location.
Lauris A.easy check in and return friendly service.
Maurice F.Great selection of uhaul equipment and very friendly staff
Douglas D.I would like someone to give me a call about my experience at that location with Rob.. and the regional manager (Jeff) made it worse. My name is Hernerce Popo and my contact is 7864230428
Hernerce P.It would be great if more of the online stuff (picture / drivers license scan) could be done ahead of time. That way approval could be quicker as the entire process took about 25 minutes.
Scott H.This was so easy and convenient! We had a huge storm and the truck was easily accessible and clean! I started with a mobile order but didn't do it all correctly & went into the office and He handled it quickly and I got the keys! I had never done this & was nervous but even dropping off he made it so smooth and efficient! Merci.
Alissa P.Excellent service. Robb went out of his way to be helpful!
Gail S.This was an extremely easy and friendly pick up location. Nothing to improve.
Debbie C.Very accommodating - would highly recommend this location.
Marcia H.Nothing!
Martha W.Nothing! Excellent service!
Donna R.Nothing. Process was good. On line registration was the only problem and the gentleman at the counter handled it
Brian S.Easy check in and very helpful with the questions I had. Would certainly rent from them again
Jacqueline A.Tou did a great job. Totally satisfied.
Joyce L.Rob was great, worked with us trough some plan changes, always polite and reassuring about novice driving 15 foot truck!
GAIL W.The manager in the office was very professional and couldn't have been more helpful. Worker Brian was very helpful. Connecting and Disconnecting the traIler. Because of those two guys I am looking forward my next rental. Thank you Bill Young
BILL Y.I had the worst experience all around. I my mileage was continuously being changed and I had to call several times to have it corrected. I was also charged for an additional day which somehow also got changed when I called and asked to drop it off at an alternate location. Just an all around nightmare and huge pain. If you don't double check your contract literally everyday it will somehow change in Uhaul's favor and you end up paying for things that should have been included!
MICHELLE S.Great location, thank you.
Daniel H.Rob and his staff great people to work with, they are an asset for Uhaul!
PHIL D.24/7 cell phone pick up was very slow - took 45 minutes to complete because of long wait times for responses.
James C.Rob did a great job o facilitating this rental. Friendly and efficient!
Alexander C.The app didn't work correctly when it came time to take the pictures of the odometer. Also, the trucks odometer would not always display. Had to turn the vehicle on and off multiple times to get it to display.
Lisa D.One way 9x12 utility trailer rental should be allowed for one way trips
Kevin M.Great people, very helpful, a great renting experience!
PHIL D.The truck we had was terrible! The brakes were gone, the A/C wasn't working for most of the trip even though it was 90 degrees outside, and the engine was making a loud ticking noise for the entire trip. It sounded like there was a serious engine problem, or it needed oil.
Scott A.