Évaluations des clients Exxon Mobil

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Exxon Mobil

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Sally Y. le

Évaluation :

Communication. When you say you will call back, do so. When someone turns in a truck, receive it accurately and timely!

Taylor C. le

Évaluation :

I would never use this place again. The customer service was horrible. On the website it said there was a 24 hr drop off but we were told it could only be turned in between 7-7 even though there was someone there. When I reserved it I was quoted $35 for the rental and insurance. When it was picked up it was double that. When I reserved it there were charges that I wasn't informed of. I would have gone somewhere else but I needed the truck that day and did not have time to find another. When the truck was dropped off I gave the keys and instead of just checking the truck we had to wait for her to take her time and move the truck when that could have been done later. It didn't seem like she wanted to help at all. She had no problem keeping us waiting. We were told the initial charge was a hold when we were finishing up all the paperwork. Instead they charged our card with the complete balance and let both of the charges go through which resulted in an overdraft fee. When we called to have it fixed the manager said its not his problem and hung up on me. I really feel like this particular location is a scam. They are rude and inefficient. The fact that there was 2 charges that actually went through and they didn't want to do anything to help makes me think that they do this to all their customers and we just happened to catch it. I will never use or recommend UHaul again.

GREGORY T. le

Évaluation :

Please have agent double check gas level before handing over the keys to the customer. Gas level was almost a 1/4 tank lower then on printed contract. Good thing I checked it before driving off lot.

Edward L. le

Évaluation :

The attendant was real nice, but she had to work the register, run the coffee machine and a whole host of other responsibilities before she could help me. Freakin place was busy too. Kept having to kick me out of office to go help people. Took me like 45 min to get the hell out of there.

Jaime T. le

Évaluation :

Le client n'a pas laissé de commentaire.

mike r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ellen T. le

Évaluation :

It was easy and hassle free.

Yesenia C. le

Évaluation :

Absolutely professional and courteous! Keep up the great work !!

gabriella g. le

Évaluation :

Le client n'a pas laissé de commentaire.

John M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susana F. le

Évaluation :

Le client n'a pas laissé de commentaire.

KELLY W. le

Évaluation :

Very quick and helpful.

Erin C. le

Évaluation :

I received great service. The staff was very helpful.

gayle m. le

Évaluation :

The service station attendant that handles the rentals did her job well, but I had considerable waiting time because she was multitasking and there were computer glitches that slowed the process down.

CYNTHIA C. le

Évaluation :

Le client n'a pas laissé de commentaire.

don f. le

Évaluation :

No hassles, no attitudes, great, friendly service.

Steven T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raquel W. le

Évaluation :

N/A

JOAQUIN F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Willard S. le

Évaluation :

The crew at the location is excellent. Pickup was quick and painless, and they were very thorough in checking the truck over before the rental. Truck was clean and appeared well-maintained. Thank you yet again.

Matt P. le

Évaluation :

The service at the Mobil station was amazing

Gregory R. le

Évaluation :

The staff at the pickup for the 26 ft truck was very helpful.

Laura K. le

Évaluation :

Thank you!!????

anthony m. le

Évaluation :

Your representatives are very sneaky. And your insurance company never returns calls. Ill go to Ryder or Pennski and my friends will too.

BRENT R. le

Évaluation :

Everything was good

Donald m. le

Évaluation :

Well versed

Ronald M. le

Évaluation :

The two girls were great, they knew what to do and are very pleasant to deal with.

ERIC ROBERT H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tamra W. le

Évaluation :

Our customer service was excellent. Lauren was very helpful and professional. We will definitely be doing business with this Uhaul location again.

William E. le

Évaluation :

Le client n'a pas laissé de commentaire.

luis h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erin H. le

Évaluation :

Amber doesn't exactly know what the protocol and guidelines are for renting the trucks, and completely misinterpreted the policy to me and my father. I had to call another number to try and figure out what was going on. On the day of the rental, she was extremely rude. Not once did she greet us or was welcoming in any way. For the amount of money spent on this rental I would have expected MUCH better customer service. I had to ask the questions about gas, return times, costs, insurance, etc. About the only thing she asked was for the payment, and if we wanted a dolly... EXTREMELY disappointing. I work in an environment with thousands of people each day who ask a variety of questions and I will not recommend this location or Uhaul necessarily. Even the manager I spoke to at another location could use customer service training on how to treat people.. all 3 people I dealt with during this process were extremely rude and not very knowledgeable about services rendered by Uhaul

Sandra P. le

Évaluation :

Very helpful agent in Hemet. Great follow through.

melissa l. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laurie F. le

Évaluation :

Easy, peasy except the loading and unloading of all my stuff. The location I rented from was very efficient, friendly and helpful. I'm not moving again soon but would highly recommend UHaul.

William E. le

Évaluation :

Great location!

mark m. le

Évaluation :

Ladies were very helpful and friendly in Hemet

ROLAND J. le

Évaluation :

Le client n'a pas laissé de commentaire.

manuel l. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeri u. le

Évaluation :

When we picked the truck up in the morning we were told that there would be someone at the gas station to check us out if we brought the truck back after hours. When we got there, after hours, we were told that was incorrect and we should not have been told that.

John R. le

Évaluation :

Le client n'a pas laissé de commentaire.

lisa l. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jolene P. le

Évaluation :

Almost four hundred dollars to drive to Orange County and back to Hemet!!!! The gas gauge showed 3/4 of a tank starting out and a 1/4 of a tank upon return. Seventy- five dollars gave me a smidgeon over half a tank yet, when I put in $17 more it zoomed up to a little more than 3/4 of a tank. Mileage was 183, something when starting out and stayed at 183, something when I was entering Corona. By the time I returned to Hemet the mileage read 185, something quickly approaching 186,000. What is Up with the gauges? Is this intentional or defective gauges? Almost $400.00 for an hour and fifteen minute drive with an empty truck! Will definitely be using Penske from now on!

Jolene P. le

Évaluation :

Hated paying double the price for being overdue on check in time but, it was my fault for asking friends that drank the night before!

melissa l. le

Évaluation :

Great customer service ,clean store , quick and easy. I love this store.

epigmenio P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason B. le

Évaluation :

Interior cabin clean but exterior very dirty.

christine g. le

Évaluation :

I told Amber I was returning the truck the same day. She told me no problem return it to whoever is in the store. When I return the truck I was harassed by the person the girl she did not want to take the truck that day and said I was supposed to return it the following day.

Rickie C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maria D. le

Évaluation :

The personal working were friendly and professional......thank you for a great service

Erik L. le

Évaluation :

Could not find location initially. When completing drop off process was not given code for drop box and only boxes available required codes. Asked worker and she said we needed code. Had to contact customer service several times to get assistance. Ended up having a supervisor permit us leaving keys with worker, however when we went back into store she had locked all doors to go to break. And was rude when we gave her keys. Took about an hour to return truck when it should have only taken 15 minutes at most. And was charged for going over miles because I couldn’t find location. Do not plan on using UHaul in the future.

Lashina L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan W. le

Évaluation :

UHaul Rental Location was helpful and courteous. UHaul Rental Experience was terrible due to Reservation for Truck being unavailable and was only called at the time I was supposed to pick up truck as I was driving to Rental Office. I was then told I would need to drive 40 min away to pick up and drop off truck causing me to add ALOT more miles I had to pay for due to Uhaul not having a truck 5 minutes from where I was moving. I should not be paying all the additional milage due to Uhaul sending me 40 minutes farther due to Reservation issues. NOT HAPPY.

ROBERT V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linda K. le

Évaluation :

Very helpful & pleasant employees.

YVONNE W. le

Évaluation :

The truck was loud didn’t ran properly I didn’t finish my move it was embarrassing it would go into gears right I thought I might have a accident so I returned your truck the next morning no I would never recommend to anyone

Donald D. le

Évaluation :

Amber was awesome. Great service

Renee M. le

Évaluation :

Very helpful!! Professional,

Bhagawani S. le

Évaluation :

Cannot find location map is incorrect! All employees know except call center and Moreno Valley! Windshield and vehicle filthy and inside truck of back was very dirty! I

Nicholas C. le

Évaluation :

Everything went well, the truck was dirty inside and out. The head lights need to be adjusted, they seem to be to high. Thanks for everything.

Nancy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ramon g. le

Évaluation :

Le client n'a pas laissé de commentaire.

KENT K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gwen P. le

Évaluation :

Have the equipment asked for. I reserved 2 furniture dollys, received 2 utility dollys. I also reserved an appliance dolly and did not receive one at all. Considering this is not where I reserved the truck for, It was ok.