Customer Reviews for EZ Car Care
(Concessionnaire U-Haul dans le voisinage)

743 évaluations

1209 Dabney Dr   Henderson, NC 27536

(252) 430-0474

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 7h30 am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(252) 430-0474

1209 Dabney Dr
Henderson, NC 27536

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 7h30 am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis R. 
Évaluation :
5

there was an issue with the original trailer but that was resolved very quickly they were very friendly and helpful

robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA F. 
Évaluation :
5

The truck I rented was clean. However, the steering seemed to wander a bit and there was a definite pull to the right. And, I found out that it needed new wiper blades, while driving at night. Low visibility made it difficult to see.

LEAMONANTWON S. 
Évaluation :
5

They are very helpful an I think them

WOODROW H. 
Évaluation :
5

The man who helped me when I returned the trailer was very helpful and friendly

Nanci W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight P. 
Évaluation :
2

The truck we rented was very unsafe to drive. It shook badly when you went more than 40 mph. We did let them know at EZ Care Car

Richard H. 
Évaluation :
5

Help customer more by going over tow dolly and help customer put car on correctly

Ernie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

excellent service - looked out for me as a customer

Dwight P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H. 
Évaluation :
5

I forgot the guy's name who was superb. But, in the morning while the lady was taking care of me (she was good too), as I was waiting while she helped someone else briefly, he came thru and asked if anyone was helping. Then, he waited till 4:30 pm to receive the truck back, and was very personable and friendly as he helped me then! GREAT JOB!!!

James W. 
Évaluation :
5

Nothing everything went perfect!

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
1

uhal was drity drove horribly like it needed maintenance auto work done to it

Joslyn Y. 
Évaluation :
5

Check the truck we used very very bumpy ride, rented a lot of uhauls and never had one this bad.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
4

Easy to get to. Big parking lot.

Carol T. 
Évaluation :
5

The rental pick up was very easy. Sales associate Maurice helped hook up the tow dolly and showed me how to hook my car up to it. Everyone there was very nice and polite. I will definitely rent from here again.

Catherine M. 
Évaluation :
5

run more specials.... The clerk was great very helpful and answered all of my questions.

Oyamo F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Keep your customers happy and we'll ride U-Haul around the world 🌎 thank you again

tony W. 
Évaluation :
5

Excellent thank you so much !

Frasher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnna P. 
Évaluation :
5

These guys saved my move. The other location in Henderson didn't open on time, and after waiting over an hour, I called this location and they happened to have the equipment needed. They were very helpful and got me on the road quickly.

CHRISTOPHER R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY L. 
Évaluation :
1

They charged me for an extra day even though I turned in the truck 18 hours early on the day of my rental. After notifying them of their mistake, they supposedly refunded me but I have not seen it in my account yet. Then after correcting that mistake, they charged me for an extra 84 miles that I did not drive the truck. I will be contacting U-Haul to have that refunded as well instead of dealing with EZ Car Care again and having them potentially add another bogus charge.

Daniel C. 
Évaluation :
4

The truck was not swept out but truck was great good on gas service very friendly

James P. 
Évaluation :
4

Put those heavy close-in trailers on a level surface, instead of that incline beside the store.

JAMES B. 
Évaluation :
3

I have used U-Haul, same location for maybe 8 rentals. However this last time was not a great experience. They did not have my size that I requested there, I had to increase the size of the U-Haul. I have been billed 3 times for this rental and just now waiting for the pending charges to actually see what will be charged. The gas gage was not what was shown, we took pictures of what the gage read and what the mileage was. However, this was not the first time this has happened, but I just did not say anything. This was why i started taking pictures of the gage. The bag in the back of the truck was opened and there was not a blanket in the bag! Overall, I have enjoyed using EZ Car Care. I will wait and see what happens next!

KATHY S. 
Évaluation :
1

Everything was miscommunicated. Management was horrible. The company altogether is horrible. I don't like the way they handle things. This is the second time using them to move and both experiences were terrible. Especially this last and final one.

Kemira V. 
Évaluation :
4

I did have to wait for the prior renter to return the vehicles key. Other than that everything was great.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aimee C. 
Évaluation :
1

I was charged 0,29 a mile on my contract. Received an updated contract after vehicle was returned, the mileage was 0,59 per mile. A uhaul rep when I called to inquire about the difference of fee per mile, she hung the phone up. Why do I keep dealing with a company that has the worst customer service people working for them. I am taking this to court. I will pay 0,29 per mile fie all the days I had the vehicle not a penny more I have a copy of my contract and as long as I have the truck it should be 0,29 per me not what u was told whwn I called Aug 10 to Henderson location 0,89 per mile and the uhaul copy I got that was sent to my email today 8/10/2021 that says 0,59 per mile I am confused. This type of service bus totally unacceptable!!!

SANDY B. 
Évaluation :
5

Chandra and Maurice were exclent to work with

Stephen S. 
Évaluation :
1

When picking up my 12' x 6' trailer, I asked for assistance in hooking up the trailer to my truck. The trailer tongue is VERY heavy and I have back issues. I was told by the cashier and then also by the shift manager ("Maurice") that "we don't do that" but "we will for an additional $20.00...for us to come hook it up". When I questioned that and also reminded Maurice that the U-Haul website states they will ensure all connections are correct and safe, he laughed at me and said they'd do it for $20 and that it was the owner's policy. I left the inside of the facility and went back to my truck to try and figure out how to hook this trailer up by myself. I was in the process of getting out the truck's jack to jack up the tongue of the trailer when Maurice finally came out and lifted the trailer onto the hitch ball. I did all other connections; safety chains, light connections, etc. I've used U-Haul before and have NEVER encounter such rude and inconsiderate employees before. These folks shouldn't even be allowed to represent U-Haul. I wonder how many other folks have paid the $20 "hookup fee" they tried to swindle out of me!

Maurice B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah H. 
Évaluation :
1

Overcharges.

angela D. 
Évaluation :
1

Be on time with trucks and strict on return policies! I've been over charge due to staff mistakes.

Ciarea T. 
Évaluation :
4

Truck has a wind noise through windshield at over 45mph sounds like an alarm going off inside the cab. It overpowered the radio it was so loud

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henrietta S. 
Évaluation :
2

Problem with truck could not drive over 40 mph and control truck

larry H. 
Évaluation :
5

It would be very helpful if the trailer had a jack attached to it.

Cythina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ke'shaun F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riche W. 
Évaluation :
3

There was no key inside the lock box when I arrived and I had to wait in line to retrieve the key.

Brittany C. 
Évaluation :
3

Received with one tire low and setting off tpms. Filled tire myself and it wasnt leaking down so it was just low and not checked by rental co. Windshield full of bugs. Windshield wipers too worn to be useful. Inside and outside hadnt been cleaned in a while. Gunk on steering wheel. Oil change 2-3k past due. Typical uhaul crap.

Daniel J. 
Évaluation :
1

Without a doubt the most incompetent business experience I have had in recent years. Promised and verified both via phone call and in writing that there would be a sufficient truck 3 times at 3 different locations. 1st location didn't have my truck. 2nd location didn't have any trucks. 3rd location only had small trucks. When I showed up the morning of the move, the rental location was closed because they had new business hours posted prominently on their door, but no one ever updated the Uhaul website. Promised a $50 rebate because of having to drive into another town to get the truck I needed, only to find out that even THEY didn't have my truck. After My laborers showed up at a cost of about $100/hour, Uhaul ideas of customer service was to promise me that yet ANOTHER location in a different city had the truck that I needed. I ended up with an insufficient truck that I had to make 3 trips in with a 4th trip Needed , but my laborers were too tired. Nothing short Of a disaster. Uhaul couldn't have handled it less Competently if they had tried. Uhaul will never get an opportunity to screw me over again and I will be telling everyone I know about this experience until Uhaul does SOMETHING professional to make this right. Uhaul actually COST me money for paying laborers that were sitting around doing nothing while I was out getting the truck that I had been promised would be ready FOR PICK UP AT 7:00 am. It was almost 10:30 by the time I actually got started with the move and the laborers were earning their money. What colossal incompetence.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM A. 
Évaluation :
1

saved at one location but U-haul canceled that reservation and moved it else where which screwed me time wise and never let me know .I think it was just so they could collect more fees.

ERVIN S. 
Évaluation :
5

Nothing additional. They were attentive and quick to assist me with my situation.

DAVID T. 
Évaluation :
5

The same

Ernestine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven D. 
Évaluation :
4

Better wheel chocks would be very helpful. The parking lot is slanted and the trailers want to roll away. Only thing available is some sticks and broken cinder blocks.

Carol T. 
Évaluation :
5

Very nice people. Very helpful explain everything. I will be renting from them again

shelia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven D. 
Évaluation :
5

The woman that helped me was very patient, knowledgeable, friendly and helpful. Moving is a very stressful and exhausting undertaking. In classic Southern style, she called me (as well as other customers) “love”. I didn't realize how much better I felt hearing her say that - because the tone in her voice actually conveyed it honestly. I practically cried. Covid is hard. Life this year has been hard for so many - and she was so kind.

Mary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Thanks for your services

CHRISTOPHER W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tangie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Allow customers to use debit for all vehicle rentals. I only needed a pickup truck which is 69 cents a mile but could not use debit to rent it. Instead I was offered a 10' box truck which is a dollar and nineteen cents a mile. I reluctantly rented the latter and my bill totaled 515 dollars. It would have been a lot less if I was allowed to rent the pickup.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roddy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenna H. 
Évaluation :
1

Was at location 30 minutes prior to close. Business was closed. Called both telephone contact numbers for the business, no answer no voice mail. Had to call corporate and provide pictures of location and equipment to ensure it was checked in appropriately. Upon review of this location, I am not the I my customer who had problems with the business being open and lack of availability to contact anyone. I highly suggest relocation of franchise to someone who will provide customer service.

Pamela N. 
Évaluation :
5

This place is an example of why I think of uhaul for all my towing and moving needs.....they go the extra mile.....every time

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell C. 
Évaluation :
5

This particular time my truck was a little dirty. Just needed to be wiped down on the inside. I don't know if somebody had just bought it back or what. This has never happened before and it's not going to keep me from coming back. Also I'm just concerned because of covid-19.

CHRISTOPHER H. 
Évaluation :
5

Right turn signal didn't work and fender was dented.

Emily H. 
Évaluation :
4

Thank for your services

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikkyia C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

danny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
4

it was all good for me.no problems. everybody courteous and friendly. i would recommend and use again. thank you

herbert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry P. 
Évaluation :
5

I am very satisfied very professional staff.

Christina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilona D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
5

Very nice rental lady and the process went quickly. Merci

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddy E. 
Évaluation :
3

My u-Haul it had a hole in the top of it got my furniture wet I was only giving $10 off I only used it for 7 miles but think I should have gotten it free with all the wet furniture

annette B. 
Évaluation :
5

Everything was just right.

OTIS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMITT T. 
Évaluation :
5

I had a great experience. Very easy process and friendly employee.

LISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymes K. 
Non les évaluations ont été soumises pour cet établissement.

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