With all the technology it should be simpler end to end. I was called 3 times to confirm my reservation after picking up my truck. When returning the location would not update so the app said someone would call and they never did. Just over all poor â€œride shareâ€ technology for such a well established brand.Tomorro M.
Customer Reviews for EZ Pack & Mail LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Austell, GA 30168
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 10h am à 4h pm
- Jeu - ven : 10h am à 3h pm
- Sam : 10h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Neil M.
I was sent to three different locations that morning. They could not locate a truck for me. The customer service rep that was trying to help me find the truck over the phone was very rude and unprofessional. However the location where I actually got the truck from, the young lady was great and I would definitely rent it from her again.NEIL M.
Just let them know that your location is in the strip mallGabriel G.
Le client n'a pas laissé de commentaire.ELIZABETH P.
Wasn't my original location for pickupTrosky L.
The after hours pick up was a bit of an odd experience. I had previously sent copies of the front and back of my license. When I arrived to pick up the truck i did the pictures walk around and then they asked for my license pics again. Then the app said unable to berify my identity???? Had to wait for a call from a rep in the cold just so they could ask for the phone number of someone who could verify who I was. I gave them the number of a friend and all they asked was if they knew me and that they had their number incase there was an issue with not dropping the vehicle on time? 路â€â™‚ï¸David C.
Le client n'a pas laissé de commentaire.Anthony S.