Customer Reviews for EZ Ship Etc
(U-Haul Neighborhood Dealer)

242 évaluations

5142 N Academy Blvd   Colorado Springs, CO 80918

(719) 694-2559

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 5h30 pm
  • Ven : 7h30 am à 5h30 pm
  • Sam : 7h30 am à 2h30 pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 8/21/2022: Fermé
  • 9/5/2022: 9h30 am à 12h00 pm

Services dans cet établissement :

Pour nous contacter

(719) 694-2559

5142 N Academy Blvd
Colorado Springs, CO 80918

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 5h30 pm
  • Ven : 7h30 am à 5h30 pm
  • Sam : 7h30 am à 2h30 pm
  • Dim : 8h am à 12h pm
Heures d'ouverture spéciales
  • 8/21/2022: Fermé
  • 9/5/2022: 9h30 am à 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The man helping me today was great! Super friendly and attentive even though it was just him and he had multiple people checking in at once

Brock M. 
Évaluation :
4

The online check out/in was a bit clunky and not very user friendly. Took a bit to learn what was needed.

Gary D. 
Évaluation :
3

Quoted me a total price, that included the car dolly.... when I went to pick up the car dolly charged me another 180.00...RIP off

abel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Excellent customer service and support. Very friendly, efficient, and helpful.

richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent A. 
Évaluation :
5

I will be using their shipping services moving forward.

Chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

The agent was often distracted by customers coming into the location because this was also a UPS store. In the future, I would look for better ways to separate the business.

Robert W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Destiny C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren S. 
Évaluation :
4

Air conditioning does not work. Also, vent air would not blow out of dashboard vents

Tyler C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie J. 
Évaluation :
5

The gentleman that checked me in and out was very helpful.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashton C. 
Évaluation :
4

I was over charged for the uhal and paid for too dollys and only got one

Cody C. 
Évaluation :
5

Easy check in and checkout process, everything was as expected. Great experience at this location!

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary N. 
Évaluation :
5

The online rental was very easy. Pick up was very quick. The return was quick and easy. The attendant was personable and efficient. Even though the store had closed, the owner was driving by and saw me pulling away. He flagged me down and told me he could check me in. It was a great experience.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Make sure the code works on the lock before customer leaves with the truck.

Cynthia N. 
Évaluation :
5

Stop taking pictures of the individual picking up the item! We identify ourselves by giving you our drivers license….there's a picture on it!

Jodi E. 
Évaluation :
5

My experience with Uhaul was great. Sadly, the movers I hired through Uhaul were not great. Not only did they not respond to us for two hours as we tried calling multiple times, but when we finally got ahold of them two hours after they were supposed to start, the gentleman rudely said they “had some problems,” and when I said it wasn't ok that they hadn't let us know, he said “leave us a negative review then.” We had to scramble to find movers three hours late, which resulted in our returning the Uhaul truck almost two hours late. I would strongly recommend removing Top Choice Movers from your affiliation, as they are rude and unreliable and are giving Uhaul a bad name. Thank you for your time.

Gretchen P. 
Évaluation :
5

Returning after hours was very difficult. Spent too much time trying to check in and avoiding late charges.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank R. 
Évaluation :
3

While the truck was clean, it was almost a half gallon low on coolant and I had to go to a actual U-Haul location to be able to get it filled.

Andrew K. 
Évaluation :
5

Easy afterhours returns. Could not be simpler. Merci.

Taro K. 
Évaluation :
5

Very helpful.

Joan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Thanks for your service.

Paul N. 
Évaluation :
5

More staff than one

MICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff A. 
Évaluation :
5

Was a little concerned when I turned in the truck during business hours and the shop was closed. No issues though, just dropped the key in the box.

Kimberlee B. 
Évaluation :
3

The main U-Haul website to check out the truck would not work properly. It wouldn't let me add a photo of the truck to update damage on the side of the truck. The next day when returning the truck the U-Haul website wouldn't allow me to add a photo of the odometer or continue after entering the milage manually. Someone needs to fix the website!

MIKE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mya D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Jesus was friendly and helpful. He didn't have time to clean the truck before I needed it

LINDA F. 
Évaluation :
5

Was in a pinch on move details, jesus was so helpful. Gave me options for picking up early and returning truck after hours. Their customer service is always exceptional. They treat me like a friend and not a random customer. Nice to know I am taken care of. I will be back....

TANNER B. 
Évaluation :
5

Nothing I did my entire rental online easy n fast pickup n drop off

Renee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA L. 
Évaluation :
5

The 26' Ford was a big improvement from my last U-Haul rental.

Lance B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raleigh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Everyone was very nice!!!

HEATHER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELROBERT M. 
Évaluation :
5

Jesus is a very professional and polite individual. He made me feel like I mattered and I wasn't just another “customer “.

JODI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Your customer rep upon pickup was outstanding. His knowledge and positive attitude was quite refreshing. Highly recommend this location to other customers.

BRUCE A. 
Évaluation :
5

Here is a problem that happened to me yesterday. Rented a 6x12 enclosed trailer. Supposed to be $29 got the $8 insurance I looked at my bank statement it was $81 I stopped at the location and the young man could not help. He had to call a manger at another store to fix the problem, system problem. He called and texted him and never got ahold of him I have used uhaul for years and never had this issue, but I would prefer this charges get taken off immediately. The system needs to be reevaluated. Just not right I signed a contract for one price and get charged another. When you get a chance please call and say all charges are dropped. I have like a said used uhaul over the years, hitches, trailers and trucks and bought equipment. John Smith I believe is the manager My number is 719-502-6482 Greg Segura

GREGORY S. 
Évaluation :
4

Thanks

SEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

The U-Haul app is challenging to use. It was a surprise to know I needed a passport to rent a truck. Especially after I have rented from U-Haul on numerous occasions.

Alexander K. 
Évaluation :
3

Upon leaving the lot I noticed the gas amount was below 3/4 tank. I took a picture with the mileage as proof. When I dropped it off, an extra charge was attempted to be made against me for not bringing the truck back 7/8 full which was apparently reported by this location. Luckily I had proof. That's approx a $30 "error" on the part of this location not marking the fuel properly. You need to add this into the check in process where customers can take a picture of what the actual fuel is vs. what someone says it is. I assume it was done out of laziness or lack of attention to detail vs. actual malice, but either way, this process should be corrected.

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN O. 
Évaluation :
5

Not having pet hair in the rental. Even though I only moved clothing items I have to wash my items due to the pet hair in the vehicle.

MONIQUE P. 
Évaluation :
1

Go figure. My van was supposed to have a full tank of gas. I drove a total of 20 miles. When I filled the tank before returning, it took 7 gallons. I was told that 3miles/gallon is standard usage. I don"t think so. Both the store manager and district manager were supposed to call but never did. I think this store should stick to shipping and receiving and not try to rent vans as a sideline.

DAVID S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD V. 
Évaluation :
5

Smooth transaction knowledgeable staff

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Hensley H. 
Évaluation :
5

Love the mobile pick up, quick and efficient! Thank you for staying relevent with the times!

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN C. 
Évaluation :
5

I have nothing but praise for the pickup and dropoff locations. However, the 800 customer service could improve greatly. I was transferred 5 different times, finally got to the correct person who took my info, then put me on hold. Someone came back on the line and promptly hung up on me. I was on the phone for over 2 hours and my issue was still not resolved.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce S. 
Évaluation :
5

Easy, hassle-free drop off.

Nathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN P. 
Évaluation :
5

Kevin was professional, friendly, and met all expectations. Would recommend this location as they have security cameras on parking lot to protect your vehicle when you are away.

JEAN P. 
Évaluation :
4

Ordered our trailer on line. Everything went smooth! No problems! Thank you for such an easy experience!

CYNTHIA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA K. 
Évaluation :
5

After visits to the UHaul locations around town, I was hooked up with a new tow ball, had my tail lights fixed to accommodate the trailer tow, and got the trailer hooked to my car. All personnel at all locations were kind, efficient and made sure all equipment was installed and worry free!

MEDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB T. 
Évaluation :
5

There was a drop off location within a mile from our townhome however that site could not take anymore equipment and I ended up going 8 miles to drop off. Not necessarily convenient for the customer.

Robert L. 
Évaluation :
4

My problem was with the national company. To check-in my trailer I was supposed to get on the national website to let them know I dropped it off. There were four other people dropping off struggling with the website and couldn't get it to work also. I called the phone number listed to check-in equipment and was on hold for 20 minutes, finally someone answered and they “couldn't help me” so they transferred me to someone else, I waited for another 20 minutes to get someone else to answer and they”couldn't help me” either so they transferred me to someone else, by this time my battery on my phone went dead and I never got to talk with anyone who “could help me”. The help was no help at all and the website was horrible.

JEFFERY P. 
Évaluation :
5

Was a little hard to determine how to do the unattended drop off, but after looking at the stickers on the backdoor of the location we got it figured out.

Jonathan S. 
Évaluation :
5

Best U-Haul experience

FREDERICK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany E. 
Évaluation :
5

Very helpful staff.

PATRICIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor M. 
Évaluation :
5

Colorado Springs location, operated by Misty and Kevin, were outstanding. So helpful!!

JAMES KELLY C. 
Évaluation :
5

It was fast and easy to get a rental. Thank you.

GARVIN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Seyed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theunis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Non les évaluations ont été soumises pour cet établissement.

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