Customer Reviews for EZ Ship Etc
(Concessionnaire U-Haul dans le voisinage)

81 évaluations

5142 N Academy Blvd   Colorado Springs, CO 80918

(719) 694-2559

Heures

  • Lun au jeu : 9h30 am à 5h30 pm
  • Ven : 7h30 am à 5h30 pm
  • Sam : 7h30 am à 2h30 pm
  • Dim : 8h am à 12h pm

Heures d'ouverture spéciales

  • 4/12/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(719) 694-2559

5142 N Academy Blvd
Colorado Springs, CO 80918

Services dans cet établissement :

Heures

  • Lun au jeu : 9h30 am à 5h30 pm
  • Ven : 7h30 am à 5h30 pm
  • Sam : 7h30 am à 2h30 pm
  • Dim : 8h am à 12h pm

Heures d'ouverture spéciales

  • 4/12/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

They opened up early for pickup and were very nice and Professional

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen V. 
Évaluation :
5

I think making sure they get a clean truck during a pandemic would be great. Or refunding the truck the get because it is dirty once again during a pandemic would also be great.

Daivon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
1

Unhelpful, uncaring, and unprofessional staff. Charged extra for a day which wasn't used. Security cameras at back door don't work. Unsafe and unpleasant experience. Will not be using this location ever again.

Jean P. 
Évaluation :
5

I so appreciate the extra mile they went to change my reservation to their location as I didn't realize my location for drop off and pick up changed. Very excellent people to work with super friendly!! I will so continue to do business with them!!!

JANET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
4

Mobile pickup didn't work well. Had to go in anyway.

Jason P. 
Évaluation :
4

The van was pretty dirty. Nothing wrong with the location but the app is TERRIBLE!!!!!!!

Kevin K. 
Évaluation :
5

Even with the snow EZ Ship Etc came through for me.

JORDAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toby L. 
Évaluation :
5

The most customer friendly and helpful Uhaul employee/representative I have ever worked with.

Jon K. 
Évaluation :
5

Everything was great

Desiree T. 
Évaluation :
5

Excellent customer service. Vehicles were clean and functional. Met all of my needs at an affordable price. I will definitely use them again and refer them to others.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
3

Box truck we rented didn't have ramps!!! we didn't realize until it was too late and my husband and I had to heave a large refrigerator in the back without ramps. Then we couldn't stand up said refrigerator in the box truck. It wasn't tall enough. Very disappointing since this was supposed to be easy with a appliance dolly and ramps. What kind of moving truck doesn't have ramps?

Jon F. 
Évaluation :
5

Would love to have the instructions up front on how to return vehicle.

Brian W. 
Évaluation :
1

Given no instructions for return except what time to return it - was then charged 20 $for returning it a day early

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TESSIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaci C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
2

The person who provided the trailer was very pleasant, but the trailer itself was absolutely horrible. After picking it up, I returned to the rental location as it was so noisy and honestly rattled my teeth. The attendant told me the noise would go away after I loaded it. While it was less noisy, I suffered with this for 15 hours - squeaking, loud rattling, and I think the suspension was shot as it bounced several times with each bump. She told me this was an old trailer - do these ever get retired? I honestly would not buy this trailer for the cost of the rental.

STANLEY S. 
Évaluation :
4

I had to change dates, and they were awesome about it. I took the truck a week prior, and I was only charged what I should have been.

DENISE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman W. 
Évaluation :
5

Nothing. Service, location, and personell were great at Colorado Springs location were GREAT!!

KATHLEEN L. 
Évaluation :
5

I do not know of any improvements. Your staff made everything so easy to receive and turn in my rental.

Robert L. 
Évaluation :
5

Rental was very much on the expensive side for the time used....Have to look at other options next time...

RODNEY F. 
Évaluation :
5

I left with the truck, only to have to return it within a few minutes, as my plans had changed. They were very fair, and only charged for the truck, and 2 miles. They did not charge anything extra, and I was able to hold it for another day

denis W. 
Évaluation :
5

Have more UHaul locations with the same professional and friendly customer service that the folks at EZ Ship Etc provides.

LEIF K. 
Évaluation :
5

The location, and in particular Ryan, saved this deal for you. Given that "dispatch" ran me across town where I had scheduled, then to this location, was a HUGE WASTE of my time. I would certainly caution anyone using your service going forward.

Timothy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ODIS BRUCE JR D. 
Évaluation :
1

Even though this location was not clean or organized, they were very friendly and wore masks. The equipment was in excellent condition.

HUGO M. 
Évaluation :
5

I received a notification from my identity monitoring service that my driver's license information has been compromised. Ironically, this was very shortly after U-Haul had me do online checkin prior to picking up my trailer. Online checkin requires that you upload a photo of your driver's license. I'll never do that again. Thanks U-Haul, for allowing my privacy act information to be compromised. Very disappointed in your cybersecurity.

Daniel W. 
Évaluation :
5

Nothing Kevin was great and very helpful.

Jason N. 
Évaluation :
5

Nothing. Kevin was very helpful and always polite. I will be back

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
1

Service is good and truck was clean. HOWEVER - am giving poor ratings on the equipment maintenance the gas gauge is (I believe purposely) set-up to be inaccurate. I got ripped off on gas refill. Here's what happened: I rented the truck with "FULL TANK" of gas and was given instructions to refill it to FULL upon return. I checked the fuel gauge when the truck was warming up and saw the needle was indeed on "F". I only drove the truck 30 miles. Filled the tank with as much as it could hold and it took TEN GALLONS to fill it up! I couldn't believe it! I looked at the gauge and it was way past the "F". I was in too big of a hurry with my moving (had a ride waiting for me in the parking lot) so didn't say anything when returning the truck - but called the guy shortly after drop-off to tell him about this. I said "That would mean the truck only gets 3 miles per gallon! Something is wrong here..." His reply: "We'll have a mechanic look at it." The fuel guage on the truck I rented was obviously monkied with and is set up to look like the needle is on F when it is about 7 gallons low. People who are told to fill it up are buying an extra 7 gallons of gas to avoid a penalty. A lose/lose situation. We only hauled 3 pieces of furniture and a matress set. Truck was about 3/4 empty = NOT a heavy load. According to U-Haul specs the 15' truck gets an avg of 10 MPG and has a 40 gallon tank. Lesson learned with ANY rental: slowly add gas until te gauge on the dash goes back to where it was upon pickup. Do not pump gas until no more fits.

MARK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali M. 
Évaluation :
5

Great experience. Helped right away and explained everything clearly. Will be back.

Kevin M. 
Évaluation :
5

nothing.... kevin was great.....

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
5

Thanks for the quick setup, and, quick checkout on the return.

MICHAEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peggy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dan B. 
Évaluation :
5

Misty is awesome!

JOSEPH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar C. 
Évaluation :
3

I feel I was overcharged. I wanted to bring the trailer back early Saturday morning rather than last thing Friday. I would nnopt be able to get the trailer back until 1,5 hours after closing. I was told that if I go 1 minute over 24 hours that is an extra day (twice the cost). Then I was told that even though I am paying for a extra 24 hours because I could not have it back by closing on Friday, I had to have the trailer back by 11:00!. Didn't I pay for a additional 24 hours? That would have been 4:30. I will make every effort to not rent from Uhall again.

CLIFFORD J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAWN V. 
Évaluation :
2

Have a 'root canal' done, you will feel better.

Duane R. 
Évaluation :
5

EZ Ship Guy was phenomenal!!!! Super helpful and friendly!!!!

Brady Lane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TALENA G. 
Évaluation :
3

They told me I had the rental for two days...i went to another location to pick it up around 5pm...they said they had me down to bring it back at 230 am...Ridiculous!!!....so they gave me to 3pm...it ruined alot of stuff I had planed...very disappointed..and no one even seamed to care!!

SARAH P. 
Évaluation :
5

Excellent customer service!! I highly recommend using this uhaul location for all of your moving needs!!!

DOUGLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Allowed me to pick it up early. Found a monster energy drink, and dummies through out the truck. Noticed wrong drop off location and was told I could drop off anywhere even though I requested Surprise, AZ it stated Peoria which was a farther drive. Will say the truck handled very well and without issue. average 8,8 - 8,9 miles per gallon.

Glenn B. 
Évaluation :
4

The receipt was not emailed to me at the conclusion of my rental. I still have not received my receipt.

CRAIG J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

al B. 
Évaluation :
5

Office was closed because it was Sunday when we dropped off the truck .

KAREN J. 
Évaluation :
5

no washer fluid , bug cleaning on windshield not acceptable only negatives

James I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK R. 
Évaluation :
5

Great customer service from the owner. Very friendly and helpful.

BRANDON R. 
Évaluation :
5

Very nice person took care of us

jan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip I. 
Évaluation :
1

The process of returning the truck was terrible. I could not access the proper web page and spent 30 min on the phone with a rep. No help. She told me I had to go back to the drop off location at 8am the next morning. I did and they where closed. This has been hell. Now I am going to be charge for the drop off and they weren't even open.

Chris O. 
Non reviews have been submitted for this location.

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