Évaluations des clients EZ Smog Chino Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de EZ Smog Chino Valley

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Richard D. le

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The post saying no parking in U-Haul lot needs to be posted in the parking area and prominently displayed long before customers get to the cash register. It also should be clearly and prominently displayed on the website. Same for the requirements of three picture ID's three phone numbers, and multiple emails. It doesn't help to find out when you get to the cash register where it's posted on an 8.5x11 paper on the counter.

George G. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Only Issue is after hours fee. I returned truck about 4:00 PM after they were closed. I did not have phone for electronic check in. When I got home, I could not check because I was not at U-Haul lot.

Phillip G. le

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Very easy rental process, thank you!

Rommy C. le

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I like it very much very nice and quick service Thank you.

Yulin W. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Zhou Z. le

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The fuel level was wrong originally. (Actually should be 1/2, but the contract shows 5/8) Then I tried to talk with the associates, but they said it doesn't matter. When I returned the Van. I found that I can only fill more gas to reach the original wrong gas level. Spent more money.

jorge P. le

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Le client n'a pas laissé de commentaire.

Genaro T. le

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Le client n'a pas laissé de commentaire.

Juan L. le

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Le client n'a pas laissé de commentaire.

Claudia C. le

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Le client n'a pas laissé de commentaire.

Teresa H. le

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Le client n'a pas laissé de commentaire.

Raymond K. le

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Le client n'a pas laissé de commentaire.

ABDUL R. le

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It’s very nice people

Richard F. le

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Paul Randazzo runs an Excellent location

Luis G. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Claudia C. le

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Le client n'a pas laissé de commentaire.

Lucas S. le

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Le client n'a pas laissé de commentaire.

Dayong Z. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Peter C. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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I got charged for 5.5 gallons of gas for 31 miles. I just see that too much but it's my mistake I should have filled it before I drop it off.

Debra C. le

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Scott and Abel were EXCELLENT and extremely helpful! I have come back to your location again because I know the staff is very professional and will make my experience stress free (or as much as it can be). They deserve RAISES in their salary!!!!!

Timothy B. le

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Le client n'a pas laissé de commentaire.

Dennis S. le

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I booked the rental of a 4x8 I closed trailer. They told me they did not have one then but would have one on site and ready to go on the day of the start of the rental. The evening before the rental a received a call from U-Haul telling me that there was not one on site in Corona and I would have to pick up the unit in Chino. Because of the last minute changes I was stuck soo picked up in Chino. Before hookup the ran my card and overcharged me $40 for an upgrade to a 5x8 which someone changed. I never was asked for an upgrade or told of one chosen for me. We had to call corporate to get my refund, tat to my knowledge has not been completed. To return the trailer I called customer service to find the closest dealer. The rep phoned the location and nobody answered so she said she emailed them to let them know of the return. Once we got to the return dealer she called corporate and was told it had to be returned to another location even further from our destination. Once there it checked in ok and we were gone. We turned in one day early and we were not refunded for that one day early return. You know I worked in the RV industry for over 45 years and ran a couple of fleet locations of rental motor homes and some trailers for a portion of those years. I know what customer service is and in my opinion you company does not know the meaning of customer service. I would be Embarrassed to be a party to such rude and unprofessional organization such as U-Haul. I will never use your company again. Bye

Mark C. le

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Le client n'a pas laissé de commentaire.

Jorge P. le

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20.00 after hours fee not mentioned. We dropped off at 6;30 . We would have dropped earlier had we known. Not at all happy about that.

Rigoberto O. le

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Le client n'a pas laissé de commentaire.

ANTHONY M. le

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Le client n'a pas laissé de commentaire.

Mark N. le

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Le client n'a pas laissé de commentaire.